Cons: Customer service in ocean trum location is terrible . The front desk attendant is rude and inefficient.
Sep 12 2016
Did not get what I ordered and the panamapass is o
Pros: I will be complaining directly to Dollar about my experience.
Cons: I ordered a small car - they gave me a Tucson - it was late that evening and I was too tired to fight about it. I get small cars because the required insurance costs less and the gas is less. I was not told about where to park when I returned the car either and the $7/day for the panama pass is outrageous. The tolls equate to less than $10 for the trip to and from the airport. He said we could not use cash and we say lines that allowed cash payment. I will be requesting a credit from Dollar for the upcharge on the insurance and the pass charges. . Our biggest expense when visiting Panama is the car rental.
Nov 21 2016
Cons: The price was not sincere, I paid before my travel, and when I arrived to tha airport to pick up my car, they say that I have tio pay more.
Nov 27 2016
Smoking car and prepaid fiasco
Pros: The clerk at the pick up counter was courteous
Cons: No sympathy from the clerk at the drop off counter. Dismissed my issues of giving me a smoking vehicle and only 3/4 of a tank of gas when I prepaid for a full tank. Said it was my fault for not reporting my problems earlier. No help whatsoever.
Dec 5 2016
Cons: Tried to charge us more than they were suppose to when vehicle was returned
Dec 13 2016
Pros: They were ready to take care of my needs
Cons: That one of the agent was easily distracted
Dec 30 2016
Did not honor kayak reservation
Cons: The location at Panama City airport did not honor the reservation and I had to pay more than twice the reservation amount
Jan 5 2017
They want us to buy a them a new windshield.
Cons: When we returned the car they noticed a very small chip in the windshield and said I would need to pay for a new windshield. My passenger says he noticed the chip when we drove off. When we picked up the car we watched the inspector go around it. He didn't look at the glass, and the chip is very hard to see from the outside. The visa charge is $600 - $700 above the rental but they have not sent me the detail of charges I requested. They haven't responded to my email. The phone number provided by Dollar corporate is out of service and they didn't pick up at the 800 number on the brochure. Dollar US says it isn't their problem because the Panama agency is independent.
Jan 26 2017
Pros: the initial transition was very pleasant
Cons: While, having mechanical issues with the car, we still had to pay for it. I don't think. I'd use them again.
Mar 18 2017
Beware of renting cars in Panama
Pros: Car was nice.
Cons: The rental price quadrupled when I went to pick the car up. A bunch of feed not listed on Kayak were added that quadrupled the rate I was quoted.
Cons: My flight was delayed,I called to keep my reservation but when I arrived to Panama they had no car for me,didn't offer any assistance and were rude. I had to rent from a different agency at a greater cost.
Feb 13 2017
Cons: Absolute scam. Avoid avoid avoid. They will scam you into purchasing car insurance ($80 for 2 days?!!) and tell you wear and tear is not covered and you need to pay for anything. Go somewhere else.
Mar 5 2017
Non serious rental - car not available
Pros: When we arrived at the rental we were informed that the car was not available, that a reservation does not ensure availability and that there is nothing they could do since it was high season in Panama. They didn't cancel ahead, didn't seem to care and didn't help with the problem. We had to go to another agency and pay high last minute fees to rent a car. I absolutely DO NOT recommend ACE, it's not a serious company.
Mar 12 2017
No car when I arrived
Cons: I made the reservation over 2 months prior and when I showed up, at the exact time I was supposed to, the vehicle that I reserved was not available. I had to have a 4x4 with 5-7 seats, but they only had a subcompact for 4 people. They didn't even care. I had to go to another company and pay a premium for not having a reservation. I will NEVER use ACE again and will tell everyone I know not to use them as well. They are dishonest and could care less about the customer!!
Mar 30 2017
Buyer beware when car renting in Panama
Pros: Great vehicle, Subaru Forrester. High clearance, all wheel drive and good AC.
People at Ace were very friendly and helpful, but the huge price adjustment for mandatory insurance really tainted the whole experience.
Cons: $50 + for car insurance is a scam. Your US company won't work, if you have an American Express card Amex will cover around 50% of the requirement, but rental agencies don't accept Amex. Heard several horror stories of people being charged hundreds of dollars for a "dented oil pan". When was the last time you inspected under the car?
At Tocumen IAP in Panama City, Panama there was lots of construction requiring a 200 yard bag drag across rocks, boulders and mud to get to the cars. Guy inspecting the car with us recommended taking pictures of every scratch and dent for our own protection.
Apr 21 2017
Pros: Our car was fine, though not the one we requested.
Cons: The problems began with an unstaffed desk. After waiting for a long time, we learned that our car was dirty because the car cleaners didn't arrive. One staffer did some basic cleaning while the other worked us through the intricacies of mandatory insurance in Panama. I had printed proof of insurance from my credit card, which only got me so far.
When we returned the vehicle, they claimed a tiny chip in the windshield, which was undoubtedly already there when we claimed the car but too small to notice, as damage worth $150. Since we hadn't taken their basic insurance, we had to pay out of pocket. Total scammers. Deal with reputable carriers instead of these crooks.
May 29 2017
The cost was 300% higher than expected and the car had problems
Pros: The size of the car was able to accommodate our needs
Cons: No one spoke english. The cost was initially 450% higher than advertised. We got it down to 300% by agreeing to a $10,000 deposit. I have auto insurance on my travel credit card and through my regular car insurance, but it was not accepted. "Mandatory" Panama specific insurance is apparently required. Additionally, the car had a slow leak in a tire and a weak battery that left us stranded. Please ensure future price quotes include a list of any mandatory insurance. An internet search indicated this "bait and switch" approach to pricing is common in Panama.
Jun 21 2017
Relatively easy, not as cheap as it seemed online
Pros: Counter is indoors, the guy that checked out our vehicle was really nice. They did have a wifi hotspot for $10/day.
Cons: It took quite a while to check out the vehicle and to turn it back in. Instead of the $5/day online, the cost was $28/day with taxes and required insurance. I expected that it would be more, but it's hard to compare prices with other rental agencies.
Jul 19 2017
Price was double what was quoted!!!!
Cons: Did not get car with Ace!
Jul 27 2017
The best customer service by Francia!
Pros: Francia remembered me from 3 months ago. She is better than frequent member plan. Hassle free no headache, better than the other companies, she provided a car with sufficient room for all my 6 suitcases.