Pros: Of course, nothing.
We even could not get a car and a decent attitude.
Cons: Dear Sir/Madam,
Even though I have a confirmation number, she did not provide me a car.
I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude.
I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable.
If I do not get a decent apology, I am going to mention about this issue in other platforms as well.
No one has a such right that ruin a kid's dream and its company's reputation.
Oct 15 2016
Cons: When we dropped if off in Paris, the drop off station was very sketchy in a below-ground parking lot and the employees didn't seem to know what to do with us. We also had to ask them to give us a receipt and confirm how much of our hold would be charged. It all felt very unprofessional and confusing.
Jul 17 2017
Cons: We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.