Pros: Big newish car, easy drop-off, very low rate.
Cons: It was a Jeep Compass with a very small engine. Therefore the car was struggling sometimes with even basic highway acceleration. Other than that everything was great.
Nov 8 2015
Cons: I reserved an economy car to save gas . The person at the counter said they were all out of the cars , and the only vehicle a big car. She was very rude and said either I take that car or find another rental car place.
Jul 11 2016
If you don't care that they give you more than you
Pros: Giant Jeep rental at small car price. With all the other rentals across from the terminal.
Cons: Return sign hard to see, had to drive around again? Seriously, that was my only complaint....
Sep 12 2016
New car experience
Pros: Sporty little red Jeep, was a different driving experience for me. It was fun to drive and easy to adjust seat and mirrors. Good visibility and I felt comfortable in it right away.
Cons: The vehicle, despite giving the appearance of a 4x4 off road potential - it did not have a lot of guts. 4 cylinder with no overdrive left us knowing this would not be our choice of a full time car. But it was still a great choice for a change of pace and it served our needs well.
Sep 14 2016
They forgot our child car seat
Pros: Price seemed good, but can't rate anything else as we cancelled our reservation due to a major error on Payless' part.
Cons: Landed after midnight to find out they'd forgotten a car seat for our youngest child (which I had called and specifically ordered several days prior). Fortunately one of the competing rental services was still open, so we were able to cancel the Payless reservation and switch.
Sep 18 2016
It was perfect
Pros: Price, quality, service
Sep 19 2016
Cons: They didn't have a car for us despite having a reservation. We had to go to another company and pay twice as much. I was very upset about the situation. I'd much rather pay a few dollars more for reliability
Sep 25 2016
Payless at Pitt
Pros: Friendliness and efficiency of staff
Cons: Up charge of $10 to allow my husband to drive
Oct 17 2016
Cons: Our flight arrived two hours late and they had no cars so we rented from Hertz instead
Oct 23 2016
Great people make a great product
Pros: You never really know the true nature of a company until you face adversity with them. While renting with Payless I had the misfortune of finding a tire eating manhole in a rainstorm in downtown Pittsburgh one night. Payless had roadside assistance there in less than an hour to get me on my way that night and the next day the counter manager at PHG moved me into a more pothole worthy Jeep Cherokee at no additional cost. Good people.
Pros: Not much, the car was clean, but shouldn't that be expected.
Cons: Unfriendly staff both when renting and returning the car at the PIT airport. They acted annoyed that I wanted to give them my business. When renting, the agents were talking about other rentals, not giving me their complete attention. Upon returning the car, they couldn't find my reservation, why ? Because they had it under a totally different name. Probably because they were completely distracted during the rental process. I had to find the Kayak reservation on my phone to help them. This experience has convinced me I will never use Budget again.
Oct 22 2016
Pros: The condition of the car was great, a newer Chrevrolet Malibu. Good gas mileage, great features, comfortable for long drives, etc.
Cons: The pick-up from BUF was a fiasco. The untrained counter person took almost 20 minutes at the counter to issue my car. I then received a telephone call from Budget two days later indicating that the car was not supposed to leave BUF. I was returning it to PIT, and the person had issued me the wrong car. When I returned the car at PIT, they could not find it in the system, and I was paraded back and forth between the Budget and Avis counters. I still don't have my receipt which they were going to e-mail me within an hour. A miserable experience!
Cons: I rent from Enterprise all over the US and have never had an issue. The cars are always clean, well taken care of, and run smoothly. The staff is always very accommodating.
Unfortunately at Steubenville's location I didn't have a normal Enterprise experience. The car's "maintenance required" light was on. I went back in and told them before departing the lot. I was told it's fine and to ignore it. The car did run fine but the light was nerve wracking. The car smelled like smoke and rotten milk, there were stains on the seats, and crumbs in the car. When I asked about another car, I was told there weren't any.
I'll continue to rent from Enterprise, but likely not from Steubenville.