Car rental at Pittsburgh Airport

easy pick up

Pros: fast easy pick up .. .nice that rental was just across the street from arrivals.

Gas tank not full

Cons: Wow—after pulling out of lot realized gas tank was a quarter tank empty.

Cons: I had to cancel this reservation 2 weeks before my trip and Hertz still charged me a $50 cancellation fee. That is an old, antiquated business term, so I will NEVER rent from Hertz again. Bill Halligan

Mass confusion on pick up

Pros: Not much

Cons: Went to the counter and waited for a customer while only one of the two representatives worked. The other just played on her phone. Then we got our turn and was sent to space 230 for the car. It was freezing. No car in stall. Stood outside in cold while another representative half helped and gave another care that was just returned, covered in a sheet of ice and mud all over the inside of car. Then made it hard to do more paperwork to take car. Too cold outside for me and my wife for almost 1/2 hour. Very disappointed.

Cons: We were expecting a suburban and given a smaller SUV. We have 4 carseats and 2-3 suitcases when we fly so need to be able to fit 6 AND suitcases. Several of the offered vehicles weren't able to accommodate that due to a center counsel. Would like a guaranteed way to secure a suburban rental.

Hertz personnel were slow and disrespectful

Pros: Car was fine

Cons: When I arrived at the airport to pick up the car, the interaction at the desk was fine then it ended up taking ~30 minutes to get the car during which I was told it was because there was snow on the car, because the workers in the garage were "stupid" all the while I listened to the guy behind the counter begin to get angry and frustrated which was absurd as I was the one waiting. I will not use Hertz again because paying almost $300 for that kind of service is despicable.