This hotel has profoundly uncaring, incompetent staff and management and is dangerous. Elevators failed frequently. Seriously, no exaggeration. Elevators were out of service multiple times during my stay, and it was clear that that’s an accepted norm at this hotel. Lighting throughout is random and mostly absurdly inappropriate for a hotel, a mix of appropriately warm lighting and cool, body-clock-resetting cooler-than-daylight, with most floors’ corridors lit entirely with the latter (with zero cost savings compared appropriate lighting). This is fundamental incompetence. The breakfast area was absurdly cold, like 65 Fahrenheit, and windy with forced air, in summer when people were dressed in very light clothing. This would have only been tolerable for me with a coat; otherwise my fingers would have been too cold to handle eating utensils, so in effect there was no breakfast available. A package was delivered for me. When I went to ask for the package, it took approximately forty minutes, with me waiting there, to find and retrieve the package, and they charged me for the privilege of having my time wasted. Staff demonstrated zero regard for the most basic fire safety: A fire door for a stairwell was coming unhinged and could not be closed at all. Management lacks the sense to issue headsets for the internal two-way radios, and the staff carrying the radios use them, loudly and frequently, in the corridors, just outside the rooms, so that obnoxious radios of maintenance and security staff blare in the corridors at all hours and are more than loud enough to wake people in the rooms. So I couldn’t sleep because of noise, but the noise from from the hotel staff. Apparently the management of this hotel thinks waking people at all hours instead of using headsets is acceptable behavior. When I dialed the code for “Bell Captain/Laundry/Valet” from the many choices listed on the room phone, the answer was “Hello” with no indication I had reached the correct party. In the lobby, staff simultaneously had music playing and two televisions next to each other, on different channels, both with audio, so three simultaneous competing audio sources. This, obviously, is absurdly obnoxious. I used the laundry service. When I went to retrieve my laundry, staff who I had not previously met gave me my laundry without evidence of my identity. Every day that housekeeping encounters your do-not-disturb tag, the room phone’s message light will flash, requiring you to (1) dial the code to check for messages, then (2) separately, call the front desk (which likely requires waiting over thirty seconds for an answer), ask the front desk person for messages, and be told housekeeping encountered the do-not-disturb tag. Security knocked on my door loudly enough to get me out of the shower to answer and said they were checking on me because my do-not-disturb tag had been out too long. There was no escalation to this—I had interacted with front desk staff each day, and someone could have used the phone instead of banging on my door when, with my do-not-disturb tag posted, I might have been asleep, having sex, taking a shower, etc. The basic thing one is paying for in lodging is the undisturbed enjoyment of the room, and the staff at this horror-show of a “hotel” fails to comprehend even that. The hotel falsely claimed to offer “5pm late check out” for 69.27 USD. I explicitly booked, and paid for, this lie. I paid this so I could sleep. While I was sleeping, the staff ignored my explicitly-booked and explicitly-paid-for “5pm late check out” and literally attempted to enter my room, with me in it, naked and asleep, with the do-not-disturb tag posted, three hours and twenty-eight minutes early, at 13:32. What, precisely, did I pay for? All of the above was after I finally got a room. It was the fourth one. It wasn’t acceptable, but after the first three I gave up fighting to get what I was paying for. The series of rooms the tried to give me makes the above look like decent service. First room: • The room was intolerably cold, and the only climate control adjustment was fan speed, with only cold air available. • The corridor lit with blue, circadian-rhythm-disrupting lighting. Minimal exposure to such lighting at night causes major sleep disruption, entirely defeating the purpose of a hotel. Second room: • When I complained about the intolerably-cold room, staff have me a key to another room. The key worked, and when I tried to open the door it was stopped by the chain lock. In other words, THEY GAVE ME A KEY TO AN OCCUPIED ROOM. Third room: • The refrigerator, which was a specific line item I paid for, was not working at all. I found a cord that was unplugged, which could have been for the refrigerator, but I could not find an outlet that that cord could reach. • Again, the room was intolerably cold, with the only climate control adjustment being for fan speed, and only cold air was available. • More utter disregard for basic fire safety: A fire sprinkler was partially covered, preventing proper function. Fourth room: • One of two lamps had blue, circadian-rhythm-disrupting light. Resetting a body clock to be awake all night is the opposite of the most fundamental purpose of a hotel. I had to go out in the middle of the night to buy appropriate light bulbs. • The in-room safe was locked. • The sink drain cap was missing, so the sink could not be filled, dropped objects would be lost, and the appearance is clearly wrong. I had planned and expected to wash things in the sink, because it’s a sink. • One of two lamps was a three-way lamp with an incorrect one-way bulb so the lamp appeared not to work, then only with the second turn of the switch the lamp goes on or off. • All of the pillows were extremely tall, usable only for side-sleeping positions, and even then only by people with quite wide shoulders. Anyone who sleeps in other positions or does not have wide shoulders simply could not sleep well—another thing completely counter to the simple fundamental purpose of a hotel. • The room was cold, with the only climate control adjustment being fan speed, and only cold air available. I requested a space heater, and the one delivered had an obviously unsafe damaged (partly melted) plug—again, staff clearly disregarded even the most basic fire safety. Also the heater had no thermostat—just two continuous-output power levels—so obviously couldn’t keep a room comfortable for a sleeping person. • The exhaust fan in the bath, which turned on and off only with the only light, squealed loudly when turned on, well more loudly than needed to wake most people, for a few seconds to several minutes, and occasionally thereafter. The problem and the fix are obvious and simple, so it’s clear the staff at this hotel simply don’t care.