Congress Plaza Hotel

7.6
Good

Based on 13,521 reviews
 
520 South Michigan Avenue, Chicago, IL 60605, United States
  +1 312 427 3800
Congress Plaza Hotel - Chicago, IL
Check-in
Check-out
Compare vs. KAYAK |
Agoda.com $74
Priceline $76
TripAdvisor $77
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per night
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Good to know

Distance to city center 0.2 mi
Location rating 9.4
Nearest Airport Chicago O'Hare Intl
Distance to airport 16.1 mi

Rooms

Check-in
Check-out

Standard Rooms

$74+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$103 per night
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King bed
$103 per night
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Unknown
$112 per night
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Queen bed
$116 per night
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King bed
$124 per night
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Double bed
$128 per night
IMAGE
King bed
$130 per night
IMAGE
Double bed
$131 per night
IMAGE
Queen bed
$136 per night
IMAGE
Double bed
$136 per night
IMAGE
Double bed
$137 per night
IMAGE
King bed
$138 per night
IMAGE
Double bed
$138 per night
IMAGE
Double bed
$205 per night
IMAGE
Queen bed
$222 per night
IMAGE
Unknown
$343 per night
IMAGE
Double bed
$379 per night
IMAGE
Unknown
$491 per night
IMAGE
Unknown
$74 per night
IMAGE
Unknown
$76 per night
IMAGE
Unknown
$77 per night
IMAGE
Unknown
$79 per night
IMAGE
Unknown
$79 per night
IMAGE
Queen bed
$81 per night
IMAGE
Unknown
$81 per night
IMAGE
Queen bed
$83 per night
IMAGE
Queen bed
$83 per night
IMAGE
Queen bed
$84 per night
IMAGE
King bed
$87 per night
IMAGE
King bed
$87 per night
IMAGE
Double bed
$87 per night
IMAGE
Double bed
$87 per night
IMAGE
Double bed
$87 per night
IMAGE
Unknown
$91 per night
IMAGE
Unknown
$92 per night
IMAGE
King bed
$93 per night
IMAGE
King bed
$93 per night
IMAGE
Queen bed
$93 per night
IMAGE
Queen bed
$93 per night
IMAGE
Queen bed
$93 per night
IMAGE
Double bed
$97 per night
IMAGE
Double bed
$98 per night

Queen Rooms

$93+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$100 per night
IMAGE
Unknown
$139 per night
IMAGE
Unknown
$93 per night

Classic Rooms

$100+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$100 per night
IMAGE
Unknown
$178 per night
IMAGE
Unknown
$200 per night
IMAGE
Unknown
$337 per night

King Rooms

$155+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$155 per night
IMAGE
Unknown
$168 per night
IMAGE
Unknown
$209 per night
IMAGE
Unknown
$277 per night
IMAGE
Unknown
$281 per night
IMAGE
Unknown
$292 per night
IMAGE
King bed
$324 per night

Double Rooms

$131+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$131 per night
IMAGE
Double bed
$167 per night
IMAGE
Double bed
$178 per night
IMAGE
Unknown
$200 per night
IMAGE
Unknown
$242 per night
IMAGE
Queen bed
$257 per night
IMAGE
Unknown
$263 per night
IMAGE
Double bed
$328 per night

Reviews

Traveler rating

662
573
343
172
88

Time of year

Traveler type

Show reviews that mention

+
air conditioning in 127 reviews
beautiful lobby in 159 reviews
comfortable bed in 262 reviews
congress in 32 reviews
downtown chicago in 34 reviews
grant park in 171 reviews
great location in 1,383 reviews
great price in 150 reviews
great room in 855 reviews
heart of downtown in 80 reviews
hot water in 210 reviews
lake view in 340 reviews
needs renovation in 66 reviews
old hotel in 782 reviews
room temperature in 83 reviews
room was old in 52 reviews
staff was very friendly in 506 reviews
  • Mediocre
    Apr 2019
    3.4

    Location

    Bed was super hard, room was way too hot, stay was not friendly at all.

  • Okay
    Apr 2019
    4.2

    Bed was comfortable

    Hotel is very dated. The room doors are original to the building and look nearly 100 years old. However, they are banged up and painted over 1000 times. Carpet is tired. You can’t control the temperature in your room. Walls are thin. It’s a cheap renovation overall with poor taste in furnishings and an indifferent staff. This hotel should be gutted and redeveloped then it has a shot because the location is quite good.

  • Good
    Mar 2019
    6.5

    My message light was on on my phone and i called the desk 5 times and they said they would turn it off and they never did. For me it is the little things that irritate me when it comes to service. Do what you say you are going to do. The book int he room says the shop int he lobby is open until 10pm but it was closed at 7pm and then the next day it was closed at 4pm. Again, frustrating.

  • Okay
    Dec 2018
    6.0

    Badly in need of an uodate

    Good location

    This hotel really needs an update, some of the I fraturfture is so old in the rooms and it’s been the same the last decade I’ve stayed there.

  • Good
    Dec 2018
    8.0

    Building very nice. Location excellente

    The room cleanless needs improve.

  • Okay
    Oct 2018
    5.7

    Not what we expected

    Good location. Friendly and efficient staff.

    Upon our arrival we loved the vintage aspect of the hotel. We attended a concert at the United Center and then were planning on coming back to our room for bed. When we arrived back to the hotel we discovered that there was a large Halloween party going on downstairs. When we got to the room it was almost 2am and the party was still very noisy. I googled to see if I could find info on when the party would be over. When googling our hotel, I came across several articles stating that this hotel is one of the most haunted hotels in not only Chicago, but the entire US. And come to find out we were staying on one of the most haunted floors across the hall from the most haunted room in the whole building. No wonder the room was so reasonably priced! We were totally freaked out and immediately packed our things and called a family member who lives in town to stay with. The hotel staff was understanding when we explained why we were leaving (after reading more about it we discovered that people leaving in the middle of their stay is not an uncommon occurance). Unfortunately, because we booked through kayak they were not able to refund us.

  • Good
    Oct 2018
    8.0

    It’s classic start building the big room and nice of you I like the room service car that brought me coffee at 6:30 AM

    It is a little rundown

  • Okay
    Jul 2018
    5.7

    Clean. Professional. Presentable.

    I didn't like that there wasn't a microwave in the whole building.

  • Okay
    May 2018
    4.2

    Ridiculous for what we paid.

    The view is nice lakeside.

    The toilet wouldn’t flush, The bed felt like a wooden pallet wrapped in a cardboard box. The TV was microscopic compared to the distance from the bad and the size of the room. The refrigerator wouldn’t keep anything cool, and we only saw one member of staff the entire time we were staying there. Breakfast was ridiculously overpriced, and they got the order wrong. Overall, I will not be recommending this place. I didn’t like being asked if I was here for a Westworld convention. First off, there wasn’t a convention and second, people actually do wear plaid. Also, if you want to know if two men are together then don’t ask if they are brothers. Especially if the room has a king size bed. That just came across as stupid

  • Excellent
    May 2018
    10.0

    Nice place to visit

    Is a good place

  • Okay
    Mar 2018
    4.8

    Mediocre

    I liked the atmosphere, vintage.

    The room was so plain, needs pictures on the walls. Tv was tiny, basically no outlets, the bathroom had water pooling my the door, not sound proof whatsoever and they could at least have free coffee or something in the morning

  • Okay
    Jan 2018
    4.5

    Good location. Elegant lobby.

    Heater did not work well. Could hear other room snoring. Toilet would run for extended amounts of time. Could hear all sorts of other pipes of showers running. Doorman did not believe that I was staying at the hotel when I was showing him my room card. Old building, renovations may need to start soon.

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About

Overview

The iconic Congress Plaza Hotel in downtown Chicago has served solo travelers, families, couples, politicians, and celebrities for the last 125 years. Its gracious lodgings and close proximity to many local attractions make it an ideal destination for guests from around the globe. Congress Plaza Hotel is located across from Grant Park, which overlooks Lake Michigan, and is about 30 minutes away from O’Hare International Airport. It's walking or driving distance from many major Chicago landmarks, including Shedd Aquarium, Navy Pier, Museum of Contemporary Art Chicago, and Magnificent Mile. Accommodations at Congress Plaza Hotel are stately and spacious. Guests can choose from the Lakeview King Room overlooking Grant Park and Lake Michigan, the Family Suite with two bedrooms, two TVs, and one bathroom, or the Deluxe Suite with picturesque views and a jacuzzi. There are smoking and non-smoking rooms available, and all have complimentary WiFi access. Congress Plaza Hotel offers many on-site amenities and activities. The 24-hour fitness center can set pulses racing, while the on-site barbershop, shoeshine, and same-day dry cleaning services can help prepare guests for an important meeting or a special night out. A full-service business center is ideal for sending or retrieving documents, and the charming gift shop offers one-stop shopping for special Chicago souvenirs. The hotel's Gold Room has been an in-demand spot for holding dream weddings for over a century. Congress Plaza Hotel offers various dining options that are as elegant and inviting as the hotel itself. Sidle up to the bar at Congress Lounge and enjoy a craft cocktail or beer while watching the latest Cub’s game. Gazebo Restaurant serves crave-worthy breakfast fare to get your day started right, and Rafael’s Restaurant dishes out classic American fare for lunch and dinner while diners enjoy stunning park views.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.6 Good

Based on 13,521 reviews

9.4

Location

7.2

Service

3.7

Breakfast

2.2

Wellness

Things to Know

  • Wonderful sightseeing

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Business center
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24hr front desk
Safe
Storage available
Elevator
Hairdryer
Coffee shop
Free Internet
Pets not allowed
Parking (surcharge)
Wedding services
Laundry facilities
Cable or satellite TV
Airport shuttle
Designated smoking area

Photos

Congress Plaza Hotel - Chicago - Building All Photos (88)
Congress Plaza Hotel - Chicago - Banquet hall Banquets (1)
Congress Plaza Hotel - Chicago - Bathroom Bathroom (4)
Congress Plaza Hotel - Chicago - Bedroom Bedroom (34)
All Photos (88)
Lounge (4)
Front desk (5)
Restaurant (5)
Banquets (1)
Business center (1)
Bedroom (34)
Building (6)
Patio (1)
Bar (1)
Dinning room (1)
Lobby (1)
Outdoors (3)
Living room (10)
Conference (2)
Bathroom (4)
Hotel amenity (3)
All Photos (88)

Location

Most Popular Landmarks

  • Grant Park 232 yd
  • Symphony Center 0.3 mi
  • Art Institute of Chicago 0.3 mi
  • Cloud Gate 0.5 mi
  • Millennium Park 0.5 mi
  • Chicago Cultural Center 0.6 mi

Chicago Travel Guide

Learn about Chicago on KAYAK

Getting Around

Chicago Midway 8.7 mi
Chicago O'Hare Intl 16.1 mi
Chicago-Union 0.8 mi
Summit, Illinois 11 mi

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