Guest reviews
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All Reviews
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Couples
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Overall Rating
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10.0 "Wonderful beach."
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9.2 "Terrific location."9.7 "97%
liked the proximity to shopping ." 9.9 "99%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%appreciated the closeness to the beach ." 9.1 "Easily accessible by car , said 91%." 10.0 "Near to public transport , according to 100%." 10.0 "City centre within easy reach , said 100%." -
8.5 "Great service."8.9 "89% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 7.9 "79% found therestaurant service to be one of the best ." 7.0 "Housekeeping was great , according to 70%." 8.5 "85% said theconcierge service was amazing ." 9.1 "Lovely bar service , according to 91%." 10.0 "100% said therecreation staff was great ." -
7.3 "Good cleanliness."7.6 "76% said
rooms were clean ." -
6.9 "Breakfast is mediocre."
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6.6 "Vibe was decent."6.6 "66% considered the
lobby entrance to be so-so ." -
6.3 "Rooms are ok."6.6 "For only 66%, the
bathroom was ok ." 6.9 "Only 69% thought theshower was ok ." 5.3 "Only 53% said therooms were modern ." 5.0 "50% said theview was so-so ." 6.0 "60% thought thebathroom was big enough ." 6.4 "64% thought theminibar was ok ." -
5.5 "Average comfort."6.4 "For only 64%, the
noise level was all right ." 6.0 "60% thought thebathroom was big enough ." -
4.8 "Bad amenities."4.8 "52% thought the
building wasn't nice ." 1.1 "89%complained about the elevator ." 1.0 "90% thought thefacilities needed updating ." -
4.1 "Internet is poor."3.4 "66% said the
wifi quality was bad ." 4.9 "51% thought it wasoverpriced ."
Overall Rating
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9.2 "Terrific location."9.7 "97%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.0 "Incredible bar."9.3 "
Lovely bar service , according to 93%." 9.7 "Delicious alcoholic drinks , according to 97%." -
8.3 "Great service."9.0 "90% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 9.3 "Lovely bar service , according to 93%." 8.6 "86% said theconcierge service was amazing ." 8.2 "82% found therestaurant service to be one of the best ." -
6.9 "Average cleanliness."6.1 "61% thought the
cleanliness of the hotel was average ." 5.1 "Cleanliness of the bathroom was average , said 51%." -
6.6 "Vibe was decent."6.5 "65% considered the
lobby entrance to be so-so ." -
6.4 "Breakfast is mediocre."
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4.9 "Not very comfortable."2.8 "72% said
rooms were small ." 1.6 "Air conditioning was criticized by 84%." -
4.6 "Value below average."4.8 "52% thought it was
overpriced ." 3.9 "61% said thebreakfast was too expensive ." -
4.4 "Bad amenities."4.4 "56% thought the
building wasn't nice ." 0.8 "92%complained about the elevator ." 1.3 "87% thought thefacilities needed updating ." -
4.2 "Internet is poor."3.6 "64% said the
wifi quality was bad ." 4.8 "52% thought it wasoverpriced ."
Overall Rating
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9.2 "Terrific location."9.8 "98%
liked the proximity to shopping ." 9.9 "99%liked the proximity to sightseeing ." -
8.6 "Great service."9.0 "90% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 8.2 "82% found therestaurant service to be one of the best ." -
7.4 "Good breakfast."
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7.2 "Good cleanliness."7.5 "75% said
rooms were clean ." -
6.4 "Vibe was decent."6.5 "65% considered the
lobby entrance to be so-so ." -
5.8 "Rooms are ok."6.6 "For only 66%, the
bathroom was ok ." 7.0 "70%enjoyed the shower ." 5.1 "Only 51% said therooms were modern ." 5.0 "50% said theview was so-so ." 6.4 "64% thought thebathroom was big enough ." -
5.5 "Average value."
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5.3 "Average comfort."6.2 "For only 62%, the
noise level was all right ." 6.4 "64% thought thebathroom was big enough ." -
4.7 "Bad amenities."4.6 "54% thought the
building wasn't nice ." 0.9 "91%complained about the elevator ." 0.9 "91% thought thefacilities needed updating ." -
4.0 "Internet is poor."4.9 "51% thought it was
overpriced ." 3.2 "68% said thewifi quality was bad ."
Overall Rating
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9.3 "Terrific location."9.8 "98%
liked the proximity to shopping ." -
7.9 "Good service."8.8 "88% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." -
7.4 "Good cleanliness."7.5 "75% said
rooms were clean ." -
6.1 "Vibe was decent."6.5 "65% considered the
lobby entrance to be so-so ." -
6.0 "Average comfort."
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6.0 "Rooms are ok."6.1 "For only 61%, the
bathroom was ok ." 6.6 "Only 66% thought theshower was ok ." -
4.4 "Bad amenities."4.4 "56% thought the
building wasn't nice ." 0.9 "91%complained about the elevator ." -
4.0 "Internet is poor."3.3 "67% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."9.6 "96%
liked the proximity to shopping ." -
9.0 "Incredible bar."
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8.1 "Great service."8.9 "89% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." -
7.2 "Good cleanliness."7.6 "76% said
rooms were clean ." -
6.6 "Breakfast is mediocre."
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6.4 "Rooms are ok."6.7 "For only 67%, the
bathroom was ok ." 5.6 "Only 56% said therooms were modern ." -
6.2 "Vibe was decent."5.8 "58% considered the
lobby entrance to be so-so ." -
5.8 "Average comfort."
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4.5 "Bad amenities."4.5 "55% thought the
building wasn't nice ." 0.9 "91% thought thefacilities needed updating ." -
4.1 "Internet is poor."3.6 "64% said the
wifi quality was bad ." 4.8 "52% thought it wasoverpriced ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.8review from
Cool historical building. Great location Parking is $67 at the hotel
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6.5review from
Location... and that's all. EXTREMELY OVERPRICED for a dated hotel w/ small rooms. $67/day parking for guests is opportunistic
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10.0review from
What a great place to stay. We came into town for a Blackhawks game. This hotel is perfectly located. The price, room, staff, bar and food where all absolutely amazing. We will b back!!!
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7.7review from
Decent room for the money, nice bathroom, good location if you are in town to do some major shopping No restaurant open in the evening, outdated lobby, no room service, could hear neighbors through the walls
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6.8review from
Location was fantastic. Could not control the temperature in the room. Way too warm regardless of colder temps outside.
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6.0review from
The hotel was in a great location.
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8.5review from
The location. The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.
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2.0review from
Reserved two queen beds. They had me in a king. The guy was rude and never even apologized. Unbelievable service for a hotel like this.
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7.1review from
We were able to book at this hotel during a very busy time. We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.
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8.0review from
It was very comfortable and near museums and points of I interest. One of our breakfast's wasn't good. Shower needs anti slip help. Elevator slow
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10.0review from
Great price Friendly staff Clean room Nice shower/bathroom Comfortable bed 12pm check out Location! Poor view Room was a little small
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4.2review from
Great location that's about it... Book double room but got a single king room for 2 couples. Was told they over booked and didn't have rooms left. Also when to grab a Coke from the mini bar it had Santa on it..... I stayed in September...... After checking the date on it I found out it expired 2 months ago. I also received a bar tab from another room. They did correct that after pulling the receipt that clearly showed it was for another room. Then after all that they asked would you like to charge your parking to your card now? I said yes that not a problem. They said my MasterCard got declined..... I then responded with "I don't own a MasterCard. They had no clue when my visa number when.... Just amateur hour at his place. The bedding is also 80 grit sand paper and you may die on the slippery tile in the shower. Also the bell hop had no idea where he put out check bags when leaving....
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6.2review from
Location. Room was small and felt muggy. Hallways and elevators have carpet which smells. Elevators were slow.
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10.0review from
Went to Chicago with family and adult kids who brought a group of friends to go to the Chicago vs Cardinal game.(House divided) This hotel and staff helped us have the best time. From management, to the bar staff, to the bell boys... wonderful hotel and would stay there again without hesitation. elevators slow, but it is an old hotel and that is the only thing you can tell that it is older.
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9.7review from
The staff were wonderful and very accommodating. We were a group of 12 ladies on a fun "Girl's Vacation." Junior found us a place to play cards because the tables around the lobby/bar were too small. It is a great location. I would definitely come again. The lobby furniture needs updating. They were not very comfortable.
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8.0review from
Location, walking to most of all downtown. New bathrooms and furnishings. It is old. Furniture has all been updated and also bathrooms. If you like the grace of age it is fine. It is in good condition, staff could be a little more aggressive in attention. I think I noticed this as it seemed to be a smaller staff. Did not eat there because of timing of meetings.
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8.5review from
Very nice staff. Rooms very small,,beds were full size beds not queen. also was charged for drinks at the bar on bill that we never went to...They did remove the charge !!!!
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3.7review from
The toilet Most everthing. Much better hotels in the city for the same price
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8.5review from
Near everything, beautiful building, friendly front desk, great shower, comfortable bed, excellent value. Room was very small, and the housekeeper knocked on our door to clean on Saturday at 8:30 in the morning, waking us up. We'll stay there again, and just put out a do-not-disturb sign.
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5.1review from
Bar tender was very nice and the deal we got was good Staff was totally disengaged and borderline rude. Poorly trained and facility is slightly dirty
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7.4review from
Price was great The WIFI is horrible, the hot water was iffy.
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6.0review from
Location, bedding, quiet. Room layout, very small, bathroom a terrible design, Mirror in room unusable - blocked by chair, room too small for the furniture. The renovation was nothing more than a redo of a very old room.
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5.0review from
Air conditioning was broken Poor response time to complaint about air Charged for Wifi Overnight parking was $65 a night
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7.6review from
The room was updated and clean. The restaurant was closed for dinner on Saturday. No room service. Two elevators were down on Saturday and we had to wait for the elevator quite a while.
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8.8review from
Cool historical building. Great location Parking is $67 at the hotel
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10.0review from
What a great place to stay. We came into town for a Blackhawks game. This hotel is perfectly located. The price, room, staff, bar and food where all absolutely amazing. We will b back!!!
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8.5review from
The location. The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.
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8.0review from
It was very comfortable and near museums and points of I interest. One of our breakfast's wasn't good. Shower needs anti slip help. Elevator slow
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10.0review from
Great price Friendly staff Clean room Nice shower/bathroom Comfortable bed 12pm check out Location! Poor view Room was a little small
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10.0review from
Went to Chicago with family and adult kids who brought a group of friends to go to the Chicago vs Cardinal game.(House divided) This hotel and staff helped us have the best time. From management, to the bar staff, to the bell boys... wonderful hotel and would stay there again without hesitation. elevators slow, but it is an old hotel and that is the only thing you can tell that it is older.
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9.7review from
The staff were wonderful and very accommodating. We were a group of 12 ladies on a fun "Girl's Vacation." Junior found us a place to play cards because the tables around the lobby/bar were too small. It is a great location. I would definitely come again. The lobby furniture needs updating. They were not very comfortable.
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8.0review from
Location, walking to most of all downtown. New bathrooms and furnishings. It is old. Furniture has all been updated and also bathrooms. If you like the grace of age it is fine. It is in good condition, staff could be a little more aggressive in attention. I think I noticed this as it seemed to be a smaller staff. Did not eat there because of timing of meetings.
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8.5review from
Very nice staff. Rooms very small,,beds were full size beds not queen. also was charged for drinks at the bar on bill that we never went to...They did remove the charge !!!!
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8.5review from
Near everything, beautiful building, friendly front desk, great shower, comfortable bed, excellent value. Room was very small, and the housekeeper knocked on our door to clean on Saturday at 8:30 in the morning, waking us up. We'll stay there again, and just put out a do-not-disturb sign.
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7.7review from
Decent room for the money, nice bathroom, good location if you are in town to do some major shopping No restaurant open in the evening, outdated lobby, no room service, could hear neighbors through the walls
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6.8review from
Location was fantastic. Could not control the temperature in the room. Way too warm regardless of colder temps outside.
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7.1review from
We were able to book at this hotel during a very busy time. We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.
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7.4review from
Price was great The WIFI is horrible, the hot water was iffy.
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7.6review from
The room was updated and clean. The restaurant was closed for dinner on Saturday. No room service. Two elevators were down on Saturday and we had to wait for the elevator quite a while.
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6.5review from
Location... and that's all. EXTREMELY OVERPRICED for a dated hotel w/ small rooms. $67/day parking for guests is opportunistic
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6.0review from
The hotel was in a great location.
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2.0review from
Reserved two queen beds. They had me in a king. The guy was rude and never even apologized. Unbelievable service for a hotel like this.
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4.2review from
Great location that's about it... Book double room but got a single king room for 2 couples. Was told they over booked and didn't have rooms left. Also when to grab a Coke from the mini bar it had Santa on it..... I stayed in September...... After checking the date on it I found out it expired 2 months ago. I also received a bar tab from another room. They did correct that after pulling the receipt that clearly showed it was for another room. Then after all that they asked would you like to charge your parking to your card now? I said yes that not a problem. They said my MasterCard got declined..... I then responded with "I don't own a MasterCard. They had no clue when my visa number when.... Just amateur hour at his place. The bedding is also 80 grit sand paper and you may die on the slippery tile in the shower. Also the bell hop had no idea where he put out check bags when leaving....
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6.2review from
Location. Room was small and felt muggy. Hallways and elevators have carpet which smells. Elevators were slow.
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3.7review from
The toilet Most everthing. Much better hotels in the city for the same price
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5.1review from
Bar tender was very nice and the deal we got was good Staff was totally disengaged and borderline rude. Poorly trained and facility is slightly dirty
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6.0review from
Location, bedding, quiet. Room layout, very small, bathroom a terrible design, Mirror in room unusable - blocked by chair, room too small for the furniture. The renovation was nothing more than a redo of a very old room.
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5.0review from
Air conditioning was broken Poor response time to complaint about air Charged for Wifi Overnight parking was $65 a night
