Guest reviews
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All Reviews
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Overall Rating
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10.0 "Wonderful beach."
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9.5 "Terrific location."10.0 "100%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%appreciated the closeness to the beach ." -
8.8 "Great service."9.2 "92% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 8.0 "80% wereimpressed by the valet service ." 9.0 "90% said theconcierge service was amazing ." 10.0 "Lovely bar service , according to 100%." -
8.2 "Generally very clean."8.0 "80% said
rooms were clean ." 8.8 "88% thoughtit was clean ." -
7.1 "Nice rooms."7.8 "78% said the
beds were comfortable ." 8.0 "80% saidrooms were clean ." 8.4 "84% thought theview was good ." 7.7 "77%enjoyed the shower ." 8.6 "86% werehappy with the tv ." 7.0 "70%loved the minibar ." -
6.4 "Average amenities."6.3 "63% thought the
building was acceptable ." 5.7 "57% considered thelobby entrance to be so-so ." -
6.3 "Vibe was decent."5.3 "Only 53% thought, the
hotel was modern ." 5.7 "57% considered thelobby entrance to be so-so ." 6.5 "Only 65% thought, thehotel was stylish ." -
5.1 "Internet is average."5.6 "56% thought it was
adequately priced ." -
4.7 "Wellness & sports facilities were not very nice."
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4.3 "Value below average."3.3 "67% said the
breakfast was too expensive ."
Overall Rating
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9.5 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." -
8.8 "Great service."9.1 "91% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 9.5 "95% thought theservice was very professional ." -
8.2 "Generally very clean."7.8 "78% said
rooms were clean ." 8.8 "88% thoughtit was clean ." -
6.8 "Rooms are ok."5.6 "For only 56%, the
bathroom was ok ." 6.2 "Only 62% saidrooms were big enough ." 6.0 "For 60%,maintenance was acceptable ." -
6.4 "Average amenities."6.3 "63% thought the
building was acceptable ." 5.7 "57% considered thelobby entrance to be so-so ." -
6.3 "Vibe was decent."5.7 "57% considered the
lobby entrance to be so-so ." 5.2 "Only 52% thought, thehotel was modern ." -
5.5 "Breakfast is mediocre."
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5.2 "Internet is average."5.6 "56% thought it was
adequately priced ." -
4.0 "Value below average."
Overall Rating
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9.5 "Terrific location."10.0 "100%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." -
8.4 "Great service."9.0 "90% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 9.7 "97% thought theservice was very professional ." -
8.1 "Generally very clean."7.9 "79% said
rooms were clean ." -
6.5 "Average comfort."5.8 "Only 58% said
rooms were big enough ." 5.3 "For only 53%, thenoise level was all right ." -
6.3 "Vibe was decent."
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6.1 "Average amenities."6.0 "60% thought the
building was acceptable ." -
6.1 "Rooms are ok."5.8 "Only 58% said
rooms were big enough ." 5.2 "For only 52%, thebathroom was ok ." 5.3 "For 53%,maintenance was acceptable ." -
4.8 "Internet is poor."4.3 "57% said the
wifi quality was bad ." -
4.1 "Value below average."
Overall Rating
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9.4 "Terrific location."
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9.0 "World class service."9.4 "94% found the
staff to be very friendly ." -
8.0 "Generally very clean."7.8 "78% said
rooms were clean ." -
6.9 "Rooms are ok."
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6.4 "Average amenities."6.4 "64% thought the
building was acceptable ." -
6.2 "Vibe was decent."
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4.5 "Value below average."
Overall Rating
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9.5 "Terrific location."
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8.7 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.0 "Generally very clean."7.7 "77% said
rooms were clean ." -
7.0 "Nice rooms."7.9 "79% said the
beds were comfortable ." 7.7 "77% saidrooms were clean ." -
6.8 "Average comfort."
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6.0 "Vibe was decent."5.3 "Only 53% thought, the
hotel was modern ." -
5.2 "Internet is average."5.6 "56% thought it was
adequately priced ." -
4.3 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Could not have been happier. All of the staff were incredibly friendly and helpful. The room was beautiful and the bed and pillows were SO comfortable! No free wi-fi!
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6.2review from
Children was annoying and running during 6am in the other room and made me didn't rest well.
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4.8review from
Good location for sure. I got to know you do not care about cleaning at all which I consider the most essential and important in choosing where to stay.
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9.7review from
Shopping and sightseeing were close by. I spilled coffee on my robe on the first morning and it wasn't replaced in the 6 days I stayed there. I don't think he says we're changed during those 6 days either. Otherwise the staff was really nice and the room very comfortable.
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8.2review from
Cookies in the lobby and friendly staff. Not very many amenities. Bathroom door didn't close all the way. Room didn't cool down enough.
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9.4review from
We loved how friendly the staff was. William went above and beyond for us! For the price, it would have been nice to have even a basic breakfast included.
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9.7review from
It may seem a bit expensive but the service is effective and prompt. They have in and out privileges and are quick to help There is no free WiFi but I have my own mobile plan.
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10.0review from
Front desk staff Location Kind to offer large check out Weak wifi Outrageous daily parking fee
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9.7review from
Great valet service. Small rooms
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6.0review from
Very few amenites for what you pay. Service was slow at best. Concierce desk was helpful. Very good at housekeeping, but not worth the money you pay.
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8.2review from
Great dining options available and close by to lots of shopping outlets. It would be wonderful if I could have a city view instead of facing another building since Chicago is such a nice city. Not close to any subways.
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8.0review from
The hotel has decent accommodations and lives up to the name. The rooms are nice, the beds are comfortable, & the bathrooms are clean. (don't park there!!!!) PARKING PRICES, WTF!? Buying anything (aside from the room itself) from the Westin is out of the question/budget.
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10.0review from
Hospitality, service, beds, bar
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4.2review from
This hotel is not what i expected...horrible valet service had to wait forever...i told them not to charge my card for the 67 dollars of parking everyday i was paying them cash and when i checked out they charged me again for the parking because they didnt have records that i was paying cash! Will never go back... Staff is super rude!
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4.6review from
Location Dated interior, bathroom wasn't very clean, staff didn't restock toiletries when cleaning and after 3 days we were out of shampoo, conditioner and lotion.
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5.3review from
Location. We have stayed at numerous Westins over the years and generally love the hotel chain. This Westin was a tremendous disappointment and I would not go there again. Most of the staff was NOT helpful or pleasant. The sink did not operate properly. Too small of sheets were on my daughter's bed. They were not particularly polite or pleasant, our bellman was an exception-he was great. Worn looking, needs renovation. Beds are supposedly larger than a full, but less than a queen. I prefer two queens when traveling as a family.
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10.0review from
Could not have been happier. All of the staff were incredibly friendly and helpful. The room was beautiful and the bed and pillows were SO comfortable! No free wi-fi!
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9.7review from
Shopping and sightseeing were close by. I spilled coffee on my robe on the first morning and it wasn't replaced in the 6 days I stayed there. I don't think he says we're changed during those 6 days either. Otherwise the staff was really nice and the room very comfortable.
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8.2review from
Cookies in the lobby and friendly staff. Not very many amenities. Bathroom door didn't close all the way. Room didn't cool down enough.
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9.4review from
We loved how friendly the staff was. William went above and beyond for us! For the price, it would have been nice to have even a basic breakfast included.
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9.7review from
It may seem a bit expensive but the service is effective and prompt. They have in and out privileges and are quick to help There is no free WiFi but I have my own mobile plan.
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10.0review from
Front desk staff Location Kind to offer large check out Weak wifi Outrageous daily parking fee
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9.7review from
Great valet service. Small rooms
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8.2review from
Great dining options available and close by to lots of shopping outlets. It would be wonderful if I could have a city view instead of facing another building since Chicago is such a nice city. Not close to any subways.
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8.0review from
The hotel has decent accommodations and lives up to the name. The rooms are nice, the beds are comfortable, & the bathrooms are clean. (don't park there!!!!) PARKING PRICES, WTF!? Buying anything (aside from the room itself) from the Westin is out of the question/budget.
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10.0review from
Hospitality, service, beds, bar
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6.2review from
Children was annoying and running during 6am in the other room and made me didn't rest well.
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4.8review from
Good location for sure. I got to know you do not care about cleaning at all which I consider the most essential and important in choosing where to stay.
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6.0review from
Very few amenites for what you pay. Service was slow at best. Concierce desk was helpful. Very good at housekeeping, but not worth the money you pay.
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4.2review from
This hotel is not what i expected...horrible valet service had to wait forever...i told them not to charge my card for the 67 dollars of parking everyday i was paying them cash and when i checked out they charged me again for the parking because they didnt have records that i was paying cash! Will never go back... Staff is super rude!
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4.6review from
Location Dated interior, bathroom wasn't very clean, staff didn't restock toiletries when cleaning and after 3 days we were out of shampoo, conditioner and lotion.
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5.3review from
Location. We have stayed at numerous Westins over the years and generally love the hotel chain. This Westin was a tremendous disappointment and I would not go there again. Most of the staff was NOT helpful or pleasant. The sink did not operate properly. Too small of sheets were on my daughter's bed. They were not particularly polite or pleasant, our bellman was an exception-he was great. Worn looking, needs renovation. Beds are supposedly larger than a full, but less than a queen. I prefer two queens when traveling as a family.
