Good to know
Value for money
Distance to city center
|Chicago O'Hare Intl|
Distance to airport
|"Super friendly staff, amazing river views."||(in 20 reviews)|
|"Staff friendly and professional"||(in 25 reviews)|
|"Beautiful place with great customer service!"||(in 6 reviews)|
|"WIFI not free."||(in 9 reviews)|
|"Parking rates very high."||(in 4 reviews)|
|"They then charged me for the roll away they told me they would offer."||(in 5 reviews)|
Time of year
Show reviews that mention
|beautiful hotel||in 10 reviews|
|great hotel||in 10 reviews|
|nice room||in 10 reviews|
|great location||in 9 reviews|
|river view||in 9 reviews|
|free wifi||in 8 reviews|
|great staff||in 7 reviews|
|roll away||in 5 reviews|
|comfortable beds||in 4 reviews|
|customer service||in 3 reviews|
|expensive parking||in 2 reviews|
Elevators require key each time to go up stairs
Location Location Location
ALL staff that we incountered from valet to bellman house keeping and front desk were all very friendly and helpful. Having worked in the hotel industry it was easy to spot a top notch beautiful hotel with an amazing staff.
Toilet was loose or unattached to the bathroom floor but still functioned properly.
Great location, nice room, beautiful bathroom, comfortable beds, steps from the orange line, State St. and Michigan Ave., Theatres, and museums. We were able to walk everywhere we wanted to go. Great rice view. Libby music was a bit loud, but the younger crow probably would think that was great!
Gorgeous renovated hotel, perfect location
We stayed here with our two older children (age 16 & 20) over July 4 weekend; an incredibly busy weekend for the city but this was an oasis of luxury. Recently renovated, hotel features a beautiful artistic lobby, excellent coffee/sandwich bar in lobby, lounging areas with couches, restaurant, bar. Rooms are deluxe, very comfortable beds, modern bathrooms, with gorgeous views of the city and nearby Chicago river.
Location, bedding, room decor.
Wasn't notified of renovations by kayak nor Marriott, when I told the front desk this, I was told I should do my own research to make sure hotel isn't being renovated. Then the workers started a half hour earlier than I was told on Sunday morning, and when I called the front desk, nothing was done about it. They were constantly drilling directly above our room. I was given the wrong room and wasn't offered a switch when the correct room became available, and I left an item there after checking out and called two hours later and the item had gone missing from the room. When I called the customer care line, the hotel called back to apologize and did not offer anything to rectify the situation. Terrible stay, will not be booking there ever again.
The Chicago Downtown Hotel in Chicago is a great place for guests to spend some time. They can find very comfortable and luxurious rooms here. The hotel is completely non-smoking and has a concierge service, room service, beauty shop, gift shop, foreign exchange, car rental, ATM, housekeeping, fitness center, and business center.
Guests of the hotel will find that the rooms are extremely comfortable here. The rooms include air conditioning, alarm clock, coffee and tea maker, climate controls, iron, luxury bedding, in-room safe, flat-screen television with cable and HBO, and a hairdryer. Guests of the hotel can dine at Raised: An Urban Rooftop Bar and Staytion Market and Bar.
Chicago is a city that can keep guests of the hotel occupied for days on end. Guests can check out Chicago Theatre, Goodman Theatre, House of Blues, Merchandise Walk, United Center, Soldier Field, Lincoln Park Zoo and Conservatory, Greektown, Little Italy, Robie House, and Grant Park.
When visiting the Windy City, there is so much for travelers to do. When they find out how great this hotel is, they will be so happy about choosing to stay here. Once they have checked into their rooms, they will see just how cozy and comfortable it can be. The staff here will make them feel extra special too because of their brilliant customer service for each and every guest in the hotel. This is truly where people want to stay to be in the heart of the downtown Chicago area.
based on 591 reviews
Value for money
Policies vary by room type and provider.
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Reviews about Renaissance Chicago Downtown Hotel
Most Popular Landmarks
- Chicago Theater 153 yd
- Chicago Cultural Center 0.3 mi
- Chicago Riverwalk 0.3 mi
- Cloud Gate 0.4 mi
- Millennium Park 0.4 mi
- Art Institute of Chicago 0.5 mi