Located in the heart of Chicago’s theater district just steps from the Magnificent Mile and Millennium Park, we offer easy access to the many allures of the Second City—from world-class restaurants to museums, art galleries, and upscale boutiques. Chicago’s status as a destination for food and business is mirrored inside our hotel, where you’ll find 28,000 square feet of meeting space—including an outdoor venue and two ballrooms—as well as our legendary Kamehachi Sushi Bar, a local favorite. Our 429 guest rooms come with captivating views of the city or river, the iconic Heavenly® Bed, Heavenly® Bath, and High Speed Internet Access. Stay fit in a WestinWORKOUT® Room, or upgrade for exclusive Westin Executive Club Room privileges.
The hotel was clean and very nice. All staff I encountered were very nice. The best part in my book was the location. It was right on the river (although because of a brick wall that creates a little courtyard outside the lobby/restaurant you can't see the river from the main floor entrance way, but you could see it from above and below this location). It was comfortable. It smelled nice (they push their "signature scent" out in the lobby which is fresh and pleasant). There are MANY restaurants within walking distance, including one of my favorites, Frontera (upscale Mexican). There's also a restaurant right outside the lower level doors (take the two escalators down) that's right on the river. You're within walking distance of Michigan Avenue (if you like to walk) or you could always take a cab to that area if walking too much isn't appealing. The location really can't be beat.
Really the only thing I didn't like was how very DARK it was in the lobby of this hotel. They need to add some attractive lighting (chandeliers, lamps) so it feels more cheerful. I understand that this used to be a Niko Hotel and was done in the Japanese style (which is still evident). If they're not going to add lighting, then adding some fountains for pleasant ambient noise would be good. I would also suggest that they add more "windows" in their brick wall in the courtyard outside the lobby/restaurant. I know there's a sidewalk out there that they likely wanted to "protect" the hotel from, but their present set-up misses the view of the river and downtown.
If you're staying here....river view is an absolute must! Would definitely stay again.
comfortable nice room good staff except front desk
They did not have my Kayak reservation. They did honor the reservation however; it was done with attitude " how di d you get this rate for this weekend?"
The chase lounge chair next to the window. I enjoyed the view of the city and the river. I liked watching the tour boats coming and going. The bed was comfortable, the shower was nice and the room was quiet. I felt that the staff were courteous and helpful.
Nothing that I can think of.
Hotel location was excellent close to shopping at Magnificent Mile and with several good restaurants within 5 minutes walk.
Concierge was not on top form but everyone can have an off time so not a problem and all other staff extremely helpful
i had no booking when i arrived, yours or their system had stuffed up. I have paid the hotel directly, please ensure you do not charge me