Overview

Sheraton Grand Chicago

301 East North Water Street Chicago, Chicago, IL 60611, United States
+1 312 464 1000

$154+

Overall guest ratings

8.5/10 Excellent
Based on 3,481 reviews

Review highlights

  • 9.3
  • 8.6
  • 6.5
  • 6.2

Good to know

  • Comfortable beds
  • Friendly service
  • Great view
  • Wonderful sightseeing

Nearby

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    About

    Located in the heart of downtown Chicago, the Sheraton Grand Chicago is conveniently situated on the Chicago River, within walking distance of Navy Pier, Millennium Park, the Loop business district, Magnificent Mile, and other local favorites. Among the hotel’s five distinctive restaurants and bars is Shula’s Steak House. The Sheraton Fitness center features a pool, a sauna, and a sundeck that overlooks the Chicago River. State-of-the-art event space includes Chicago’s largest hotel ballroom. Each of our 1,218 guest rooms and suites features a view of the Chicago River, lake, or city skyline and the plush Sheraton Signature Sleep Experience. The Sheraton Club Level offers additional amenities, plus food and drink options in a bi-level private lounge.

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    Starwood Hotels

    Amenities

    • Fitness center
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • A/V equipment rental
    • Business center
    • Car rental
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall Rating

    8.5 Excellent
    Based on 3,481 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.7 "97% enjoyed the restaurants & bars nearby."
      9.3 "Easily accessible by car, said 93%."
      9.1 "City centre within easy reach, said 91%."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.5 "85% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      8.6 "Management was excellent, said 86%."
    • 7.0 "Nice rooms."
      9.7 "97% thought the view was good."
      8.2 "82% said the beds were comfortable."
    • 6.9 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.7 "Pool is mediocre."
    • 6.5 "Bar is ok."
      5.7 "Bar service was average, according to 57%."
    • 6.2 "Vibe was decent."
    • 5.6 "Food is average."
    • 4.3 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
      4.1 "59% thought it was overpriced."
    • 3.7 "Value below average."
      4.1 "59% thought it was overpriced."
      4.9 "51% said the breakfast was too expensive."
      2.7 "The price was too high for 73%."
      0.0 "100% said beverages were too expensive."
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    Overall Rating

    8.4 Excellent
    Based on 1,601 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.1 "91% liked the proximity to shopping."
    • 8.0 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.2 "82% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
    • 6.9 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.0 "Only 60% said rooms were big enough."
      5.0 "50% thought the kitchenette was ok."
    • 6.7 "Pool is mediocre."
    • 6.7 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 6.4 "Vibe was decent."
    • 6.0 "Bar is ok."
    • 5.1 "Breakfast is mediocre."
    • 4.1 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
      4.1 "59% thought it was overpriced."
    • 3.4 "Value below average."
      4.1 "59% thought it was overpriced."
      4.5 "55% said the breakfast was too expensive."
      2.6 "The price was too high for 74%."
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    Overall Rating

    8.4 Excellent
    Based on 1,462 reviews
    • 8.8 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.2 "92% liked the proximity to shopping."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
    • 6.7 "Pool is mediocre."
    • 6.6 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 6.4 "Vibe was decent."
    • 6.3 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.4 "Only 54% said rooms were big enough."
      5.7 "For only 57%, the tv was ok."
    • 5.5 "Food is average."
      6.9 "Only 69% were satisfied with the menu."
    • 5.4 "Breakfast is mediocre."
    • 4.3 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
    • 3.8 "Value below average."
      4.2 "58% thought it was overpriced."
      4.9 "51% said the breakfast was too expensive."
      2.4 "The price was too high for 76%."
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    Overall Rating

    8.4 Excellent
    Based on 174 reviews
    • 9.1 "Terrific location."
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 7.3 "Good cleanliness."
    • 7.1 "Nice rooms."
      9.8 "98% thought the view was good."
    • 6.0 "Food is average."
    • 6.0 "Vibe was decent."
    • 3.4 "Value below average."
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    Overall Rating

    8.2 Excellent
    Based on 243 reviews
    • 9.0 "Terrific location."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 7.0 "High comfort."
      8.0 "80% said the beds were comfortable."
    • 6.1 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      6.0 "Only 60% said rooms were big enough."
    • 6.0 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.6 "Vibe was decent."
    • 5.3 "Food is average."
    • 5.2 "Breakfast is mediocre."
    • 4.2 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
      3.9 "61% thought it was overpriced."
    • 3.4 "Value below average."
      3.9 "61% thought it was overpriced."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

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