Very small rooms, bathrooms had no places to hang towels which seemed odd. Good location overall, but seems expensive for a less than updated hotel experience.
4 stars
Sheraton Grand Chicago Riverwalk
Photos of Sheraton Grand Chicago Riverwalk
Overview
Sheraton Grand Chicago overlooks the diverse beauty of downtown Chicago, as well as spoils travelers with plenty of fine-dining options and amenities to choose from.
Whether for business or personal travel, each room at Sheraton Grand Chicago is designed to make guests feel right at home. Workspaces are provided, as well as high speed internet, and views of the city. The décor also consists of textural designs along with a warm color palette. Rooms vary in size, from the guest room to the executive suite.
Breakfast, lunch, and dinner are all served at this hotel, with a wide variety of restaurants to choose from. Guests can dine at Chicago Burger Company, Shula's Steakhouse, CHI Bar, and Link. Cocktails may also be ordered at one of many bars at Sheraton. For in-room dining service, guests are only a short phone call away from a plethora of breakfast and dinner options. An on-site convenience store is also located at the hotel for snacks and beverages.
The Sheraton Fitness Center is open 24/7. It is equipped with free-weights, Universal equipment, and television monitors. An indoor pool is also located on the upper level of this hotel. Guests may also relax in one of many comfortable lounge chairs, as well as take in the skyline scenery of downtown Chicago.
With so many amenities and activities to indulge in, travelers of all ages will enjoy their stay at the luxurious and elegant Sheraton Grand Chicago.
Latest deals for Sheraton Grand Chicago Riverwalk
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Grand Chicago Riverwalk
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Microwave
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
General
- Executive lounge access
- Family rooms
- Inner courtyard view
- Interconnected room(s) available
- Lake view
- Storage available
- River view
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Pool and spa
- Heated pool
- Indoor pool
- Sauna
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beach access
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Sheraton Grand Chicago Riverwalk
8.0
Very good
2090 verified ratings
Wonderful
967
Very good
325
Good
316
Okay
159
Fair
153
Mediocre
57
Poor
113
Summary of reviews
Guests say
Guests largely appreciated the hotel's prime location, highlighting its close proximity to restaurants and scenic views. However, many voiced their dissatisfaction with cleanliness, noting dirty rooms and issues in the bathrooms. The service received praise for being friendly and helpful, but several guests were frustrated with additional charges, particularly high parking fees and a general lack of value for the price paid.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.9 out of 10
7 reviews
All reviews
Great location, beautiful hotel, and excellent staff!
Pros (+) Most everything was perfect
Cons (-) They want you to pay us$15 per day for wifi. Booo.
Pros (+) Great location. Very clean.
Cons (-) Only some reservations get access to the lounge where breakfast is served. What hotel only gives continental breakfast to some guests.
Pros (+) The hotel was right on the water and close to many attractions. The rooms were clean and the beds were very comfortable.
Cons (-) The pool could use some upgrades, and it would of been nice if the rooms had a mini fridge for personal use, instead of a fridge stocked already with items that you have to purchase.
Pros (+) Location and views from rooms
Cons (-) Pool was not always clean. Hair in pool made kids not want to swim.
Pros (+) The location, bed, and shower were perfect. The room size was great and the view of the river was beautiful. It's in walking distance of the Willis tower and sky gate.
Cons (-) Parking is about 55 dollars for 24hrs, and about 14 for 30 minutes. There is no fridge in the room. There was no coffee in the room, as is supplied at lower end hotels. Because there are restaurants in the building, when we asked for recommendations on places to eat the staff would only recommend those places, which are overly expensive. No complimentary breakfast.
Pros (+) Courteous staff, views of the water, walk le access to shops and restaurants
Cons (-) Internet cost
Pros (+) Friendly, professional staff. Great accommodations. Perfect location. Especially liked the on-site dining options.
Pros (+) It was a great location and the staff was very friendly.
Cons (-) I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at ...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the quality of the beds at Sheraton Grand Chicago?
Guests have mentioned that the beds are comfortable and the rooms are clean, providing a good night's sleep.
Is parking easily available at Sheraton Grand Chicago?
Some guests have experienced challenges with parking, including long wait times and high fees. It's advisable to consider alternative parking options in the area.
What can guests expect from the dining options at Sheraton Grand Chicago?
The hotel offers a variety of dining options, but some guests have found the restaurants to be expensive. It's recommended to explore nearby dining alternatives for more budget-friendly choices.
How is the cleanliness and housekeeping service at Sheraton Grand Chicago?
While some guests have praised the cleanliness and views of the hotel, others have expressed concerns about room cleaning and housekeeping services. It's advisable to communicate any specific cleaning preferences directly with the hotel staff.
What is the best time to visit Sheraton Grand Chicago?
The low season is in January, and the high season is in June. Travelers may want to consider visiting during the low season for potentially lower rates and fewer crowds.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the On-Site Dining
Guests appreciated the variety of dining options available within the hotel. Consider trying out Chicago Burger Company, Shula's Steakhouse, CHI Bar, or Link for a convenient and enjoyable dining experience.
Utilize the 24/7 Fitness Center
The hotel's fitness center is open around the clock and equipped with free-weights, Universal equipment, and television monitors, providing a convenient option for guests to maintain their fitness routines.
Explore Nearby Attractions
The hotel's central location provides easy access to popular attractions such as the Chicago Riverwalk, Magnificent Mile, Millennium Park, and the Art Institute of Chicago, making it an ideal base for sightseeing.
Be Mindful of Additional Fees
Some guests mentioned unexpected charges such as a mandatory "Destination Fee" and high parking costs. It's advisable to inquire about all potential fees before booking to avoid surprises.
Consider Room Size and Amenities
While the hotel offers a range of room sizes, some guests found the standard rooms to be relatively small and lacking certain amenities like a fridge or microwave. Guests may want to consider their room requirements carefully when booking.
Check for Cleanliness and Maintenance
Several guests reported issues with room cleanliness and maintenance, including dirty bathrooms and malfunctioning heating. It may be beneficial to check recent reviews for any recurring concerns in this area.
Plan for Check-In Delays
Some guests experienced long wait times during check-in, so it's advisable to plan accordingly, especially during peak hours.
Engage with the Concierge
Guests highlighted the helpfulness of the concierge, particularly mentioning individuals by name. Utilizing the concierge services for local recommendations and assistance could enhance the overall experience.
Be Cautious of Noise Levels
A few guests mentioned noise-related issues, such as being assigned rooms near air conditioning units or experiencing disturbances from neighboring rooms. Requesting a quiet room or bringing earplugs may be helpful for light sleepers.
Location
301 East North Water Street, Chicago, IL 60611
What's nearby
- Chicago Riverwalk272 yd
- Chicago Lakefront Trail0.4 mi
- Millennium Park0.5 mi
- Magnificent Mile0.5 mi
- Chicago Cultural Center0.5 mi
- Chicago Theater0.5 mi
- Cloud Gate0.5 mi
- 360 CHICAGO0.7 mi
- Art Institute of Chicago0.7 mi
- Symphony Center0.7 mi
- Navy Pier0.8 mi
- Grant Park0.9 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Grand Chicago Riverwalk
Low season | January |
|---|---|
High season | October |
Average price (weeknight) | $326 |
Average price (weekend night) | $323 |
When to book a room at Sheraton Grand Chicago Riverwalk
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Grand Chicago Riverwalk
FAQs when booking at Sheraton Grand Chicago Riverwalk
Nearby hotels and places to stay
Closest
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Value for money | 7.2 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Chicago Midway |
Distance to airport | 9.6 mi |