Service And attention to detail was excellent
That they didn't have a Jacuzzi In the hotel
Great experience, would seek out again
The beds were comfortable, shower had good water pressure, and staff were very helpful. I arrived early on the day of check in and asked if they had early check in. They said they had been sold out the night before so it might be tough, but they would see what they could do. 15m later the room was ready! I was extremely grateful for this, as I was exhausted from travel and wasn't feeling great. This allowed me to rest and show up to my conference feeling like myself.
Great new hotel
I have stayed in many upper end hotels in Chicago and this property has a great location, great staff, rooms are fabulous and an overall great stay. I would definitely recommend this hotel and will stay again.
no full length mirror in the room
Great gym and lap pool. Love the common areas, like the lobby bar. Appreciated having a Starbucks IN the hotel.
Self park garage was far.
Great weekend getaway
The Loews was an overall excellent experience. From arrival to departure the service was spot on. The hotel was not only very clean but excellently staffed. Everyone who worked for the hotel was more than willing to assist you in any matter you may need and were very polite. The front desk employees were extremely helpful with everything from advice on night life to helping make sure all my bases were covered on a very special between my lady and I. (thank you very much Noah for going above and beyond... We both thank you for helping us have a great night). It was very apparent that the employees took pride in their jobs and strived to accommodate all guest the best they could. The hotel had a great energy and was a very positive atmosphere. The hotel flowed extremely well and was decorated beautifully. The rooms were spacious and felt very secure. The hotel was in a very low key part of the city, it was surrounded by places you would want to go in Chicago (ie. Restaurants, bars, navy pier, magnificent mile etc..) overall excellent experience and we will be back.
None, accommodations were excellent.
Great Hotel, Perfect location
Staff was very friendly and helpful. The whole Hotel (Lobby, floor, Rooms, ...) is furnished very tastefully. Great Swimmingpool. The Location of the loews Hotel is absolutely perfect! Close to the River and lakefront Trail. Good starting Point, so you can explore North and South of the City. Lots of Restaurants and supermarket across the street. We definitely recommend the loews Chicago hotel!
Nothing - everything was Great!
Working out the Kinks
The hotel is brand new and it shows. It's beautifully furnished, comfortable, and very trendy. The location is perfect, right in the middle of everything with extraordinary views.
There was a strange smell in the room whenever we left for a while. The staff was friendly but also inexperienced, as they tended to hover and be a little over-bearing. In addition, the front desk staff provided us with false information and accidentally billed us close to $300 that has yet to be taken off my credit card bill.
A nice start to a great hotel experience
+The staff was friendly, welcoming, and very accommodating for pets and special needs to make our experience more enjoyable. . +In the heart of chicago. +The room was spacious and well decorated. +Staff would try to find you a taxi or help with finding the best Chicago pizza.
-Clean up staff did not come everyday to change the towels and bed sheets. This was sad and frustrating for a luxury hotel -The parking situation for self parking is expensive for multiple days unlike other hotels next to it. Hopefully they can come up with a discounted rate for extended parking with Loews for next time. -The tv stopped working for a few hours one evening during our stay.
Experience Chicago from the heart of the city. The luxurious Loews Chicago Downtown Hotel, situated steps from Navy Pier, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Our top-rated luxury hotel in Downtown Chicago is ideally located on Magnificent Mile, and close to the city's most popular attractions including Millennium Park and the John Hancock Center.
Based on 2,220 reviews
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