Pros (+) Staff really helpful
3 stars
Krystal Urban Ciudad Juarez by US Consulate
Av. Tecnologico 3750, 32528 Ciudad Juárez, Chihuahua, Mexico
Ciudad Juárez, Mexico
See location+52 656 629 0994Photos of Krystal Urban Ciudad Juarez by US Consulate
Overview
Hotel with free parking, near Star Medica Hospital Ciudad Juarez2 Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request. Krystal Urban Ciudad Juárez by US Consulate offers 120 air-conditioned accommodations with safes and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Ciudad Juárez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool and a fitness center.
Latest deals for Krystal Urban Ciudad Juarez by US Consulate
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Krystal Urban Ciudad Juarez by US Consulate
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
- Upper floors accessible by elevator
- Private entrance
General
- Window
- Quiet street view
- Family rooms
- Interconnected room(s) available
- Soundproofing
- Telephone
- City view
- Storage available
Dining
- Packed lunches
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Things to do
- Casino
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Krystal Urban Ciudad Juarez by US Consulate
8.5
Very good
1429 verified ratings
Wonderful
746
Very good
207
Good
151
Okay
71
Fair
95
Mediocre
57
Poor
102
Summary of reviews
Guests say
Guests reported significant issues with cleanliness and service, with many expressing dissatisfaction over dirty rooms and unhelpful staff. However, some guests appreciated the comfortable beds and good breakfast options, highlighting the hotel's potential if improvements are made. The location received positive remarks, but overall, many felt the hotel did not meet their expectations given the price.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.5 out of 10
381 reviews
9.3 out of 10
8 reviews
6.9 out of 10
10 reviews
7 out of 10
3 reviews
All reviews
Pros (+) We really were comfortable , their beds were very comfortable, the room was very clean, the air conditioner worked great.
Cons (-) It seems that they are renovating the hotel so the carpets in the hallways were very dirty, torn, and outdated. Our room had seversl cracks in the ceiling, the refrigerator didn't work and they tried to tell us that it was meant to keep the food at room temperature. There was no iron. The guests in the next room arrived at 3am drunk, and were very loud, you could hear their conversation through th...
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Pros (+) There's nothing to like about it.
Cons (-) Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
Guests have praised the great breakfast offered at the hotel, which is a good surprise and a delicious experience.
Is the hotel staff accommodating and helpful?
The staff has been described as wonderful, friendly, and very attentive, providing excellent customer service and coming to the rescue when needed.
How are the cleanliness and maintenance of the hotel?
Guests have highlighted the hotel's cleanliness, with comments about the very clean facilities and the cleaning staff being excellent. However, some guests have mentioned issues with the room's cleanliness and maintenance.
What are the amenities available at the hotel?
The hotel offers an indoor pool, fitness center, and various services such as room service, concierge service, and a business center, providing a comfortable and convenient stay for guests.
Is the hotel conveniently located for visitors?
The hotel is praised for its great location, being close to the airport and offering easy access to nearby attractions, making it a convenient choice for visitors.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in October, which is mentioned as the low season. This could provide a more relaxed experience.
Nearby Attractions
The hotel is conveniently located near Central Park, Plaza Las Misiones, and other attractions, making it a great choice for exploring the area.
Check Room Amenities
Some guests noted that not all rooms are equipped with refrigerators and microwaves, so if these amenities are important to you, it's best to check in advance.
Inquire About Airport Shuttle
The hotel offers an airport shuttle, but it's advisable to inquire about the surcharge and availability in advance to plan your arrival and departure smoothly.
Consider Room Selection
Several guests mentioned that the indoor pool view rooms are quieter and provide a pleasant ambiance. If peace and quiet are a priority, this could be a good option.
Breakfast Option
While some guests praised the breakfast, others noted that it was not included. It's worth considering whether to include breakfast in your booking based on your preferences.
Accessibility Features
The hotel offers increased accessibility and features such as adapted baths and elevators, making it a good choice for guests with mobility needs.
Room Cleanliness
While some guests praised the cleanliness, others mentioned issues with room cleanliness. It's advisable to check recent reviews or request a well-cleaned room upon arrival.
Staff Service
The staff received mixed reviews, with some guests praising their friendliness and helpfulness, while others mentioned issues with customer service.
Location
Av. Tecnologico 3750, 32528 Ciudad Juárez, Chihuahua
What's nearby
- Central Park0.5 mi
- Plaza Las Misiones1.1 mi
- Paso del Norte Cultural Center3.8 mi
- Juarez Market4.6 mi
- Cathedral and Mission of Nuestra Señora de Guadalupe4.9 mi
- Olimpico Benito Juarez Stadium5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Krystal Urban Ciudad Juarez by US Consulate
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | May | $64 | $95 |
Cheapest month to stay with an average 19% drop in price. | Most expensive month to stay with an average 53% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Krystal Urban Ciudad Juarez by US Consulate
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.2 | 4.5 mi | Ciudad Juárez Abraham Gonzalez | 3.8 mi |
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