The room was clean, the staff were friendly and the hotel overall was tidy. I tried using the pool but the water was cold and murky. It did not seem well maintained. No one else was using the pool.
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Amenities at Crowne Plaza Cleveland At Playhouse Square By IHG
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business center
- Flat-screen TV
Reviews of Crowne Plaza Cleveland At Playhouse Square By IHG
8.2
Very good
1860 verified ratings
Wonderful
945
Very good
311
Good
209
Okay
113
Fair
105
Mediocre
69
Poor
109
Summary of reviews
Guests say
Most guests praised the hotel's excellent and convenient location, with many mentioning proximity to local attractions and venues. Cleanliness and room comfort, especially the beds, received positive feedback. However, experiences with service were mixed, with some guests finding staff friendly and helpful, while others reported unfriendly or unhelpful interactions. Breakfast quality and availability received neutral comments, with some guests satisfied and others disappointed by limited options or unclear policies. Overall, the location and room quality stood out as highlights.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8.2 out of 10
1203 reviews
8.2 out of 10
329 reviews
8.7 out of 10
35 reviews
8.1 out of 10
12 reviews
All reviews
Excellent. Cold weather, but excellent. Latoya at the desk was exceptional.
We had no towels in our room , pool and hot tub. It available and that should have been posted on Your website when booking bc we were looking forward to that .
Pros (+) Clean, spacious room. Comfortable firm bed. Nice staff. Great value. Great location.
Cons (-) Woke up in the shiffering as the temperature had dropped a lot, and the blankets were pretty thin. In fairness I should have looked for the thermostat before going to sleep but i was surprised how cold it got in a few hours. Still a good hotel choice though.
Pros (+) Location
Cons (-) There wasn’t a mini-fridge in the room, which I thought was standard
Pros (+) Very close to Progressive Field. Decided to stay here because of ability to park car during 2 day stay and be close enough to walk everywhere. Only a few blocks from Progressive field, restaurants, bars, as well as sights in downtown Cleveland. Had an excellent stay. Beds were very comfortable, rooms were quiet.
Cons (-) Shower had very low pressure. TV remote did not work and was stuck on the Hotel Movie Preview channel. Was trying to check local weather before going for a walk before a game but remote did not work, and there were no change channel buttons on the TV itself.
Pros (+) Location
Cons (-) Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or l...
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Pros (+) We enjoyed the location. Also the lobby was decorated beautiful for Christmas.
Cons (-) To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Pros (+) This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by.
Cons (-) Lack of a greeting by hotel staff.
Pros (+) Comfortable bed and room. Decently clean.
Cons (-) Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rath...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the amenities offered in the rooms?
The rooms include WiFi, flat-screen television, mini fridge, air conditioning with climate controls, and a work desk with chair. They are set up for business travelers, but families enjoy the amenities as well.
Are there any nearby attractions or activities?
Guests can enjoy nearby attractions such as Playhouse Square, Progressive Field, Rock ‘N Roll Hall of Fame, and Lake Erie, where they can go canoeing and kayaking and check out the beach areas.
What can guests expect from the hotel staff?
The staff is friendly, helpful, and can assist guests in finding dining, shopping, and sports options to ensure they have a lot of fun during their stay.
Is parking available at the hotel?
Yes, the hotel offers parking and valet parking for guests' convenience. However, some guests have mentioned that parking can be expensive.
How is the cleanliness of the hotel?
Guests have praised the hotel for being very clean, and they have also highlighted the friendly staff and great location.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Nearby Parking Options
Some guests found the valet parking expensive and preferred self-parking. It may be worth exploring nearby parking options to save on costs.
Take Advantage of the Location
The hotel's proximity to Playhouse Square and other attractions makes it an ideal choice for theater enthusiasts and those attending events in the area.
Check for Hot Water Availability
A few guests reported issues with hot water in the morning. It may be advisable to confirm the status of the water heater during your stay.
Explore Dining Alternatives
While the hotel's restaurant received positive feedback, some guests found breakfast options limited. Consider exploring nearby dining options for a wider selection.
Inquire About Room Upgrades
Upgrading to a room with additional amenities, such as a spa bath or a view of Euclid Ave/Playhouse Square, could enhance the overall experience based on guest feedback.
Consider Alternative Parking
Some guests found the valet parking expensive and preferred self-parking. It may be worth exploring nearby parking options to save on costs.
Engage with the Friendly Staff
Many guests praised the staff for their friendliness and helpfulness. Don't hesitate to seek recommendations or assistance from the accommodating hotel employees.
Plan for Quiet Time
A few guests mentioned noise disturbances during their stay. Bringing earplugs or requesting a quiet room location could help ensure a peaceful night's sleep.
Confirm Membership Benefits
If you're a Crowne Plaza member, it may be beneficial to confirm the benefits associated with your membership, especially regarding issues such as hot water availability and parking charges.
Location
1260 Euclid Avenue, Cleveland, OH 44115
What's nearby
- Playhouse Square Centre257 yd
- Progressive Field0.3 mi
- Quicken Loans Arena0.4 mi
- St. Peter Church0.4 mi
- Cleveland Mall0.5 mi
- Public Square0.5 mi
- Terminal Tower0.6 mi
- Steamship William G. Mather Maritime Museum0.8 mi
- Rock and Roll Hall of Fame0.8 mi
- Huntington Bank Field0.9 mi
- West Side Market1.5 mi
- Agora Theatre and Ballroom1.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Crowne Plaza Cleveland At Playhouse Square By IHG
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
March | June | $189 | $316 |
Cheapest month to stay with an average 40% drop in price. | Most expensive month to stay with an average 36% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Crowne Plaza Cleveland At Playhouse Square By IHG
Which month has the cheapest rates at Crowne Plaza Cleveland At Playhouse Square By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Crowne Plaza Cleveland At Playhouse Square By IHG is January, with an average nightly rate of $126. The most expensive month is June at $221 per night.
What is the cheapest day to book Crowne Plaza Cleveland At Playhouse Square By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Crowne Plaza Cleveland At Playhouse Square By IHG is Sunday, with an average nightly rate of $129. The most expensive day is Wednesday at $384 per night.
How far in advance should you book Crowne Plaza Cleveland At Playhouse Square By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Crowne Plaza Cleveland At Playhouse Square By IHG, book around 9 weeks in advance. This could save you approximately 29% compared to booking last minute.
KAYAK's top tips for your stay at Crowne Plaza Cleveland At Playhouse Square By IHG
FAQs when booking at Crowne Plaza Cleveland At Playhouse Square By IHG
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.5 mi | Cleveland Hopkins Intl | 10.6 mi |