We had no towels in our room , pool and hot tub. It available and that should have been posted on Your website when booking bc we were looking forward to that .
3 stars
Crowne Plaza Cleveland At Playhouse Square
Photos of Crowne Plaza Cleveland At Playhouse Square
Overview
One of the greatest cities in the Midwestern United States is Cleveland, Ohio. This city is known for its sports, arts, and shopping. When travelers choose to visit the downtown Cleveland area, they will need to find a place to stay that will fit all of their needs. The Crowne Plaza Cleveland at Playhouse Square is an excellent choice for lodging. This hotel is located in the theatre district of Cleveland. It is ready to help business travelers and families. It has meeting facilities, a business center, and a fitness center available for all guests of the hotel.
Rooms here include WiFi, flat-screen television, mini fridge, air conditioning with climate controls, laundry, and a work desk with chair. The rooms are set up for business travelers, but families enjoy the amenities here as well.
When visiting the downtown Cleveland area, guests of the hotel can enjoy the Rock ‘N Roll Hall of Fame, Playhouse Square, First Energy Stadium, Progressive Field, Quicken Loans Arena, Great Lakes Science Center, Cleveland Clinic, and Lake Erie. At Lake Erie, guests can go canoeing and kayaking. They can check out the beach areas there as well.
When choosing to stay at the Crowne Plaza Cleveland at Playhouse Square, guests will be excited about the top quality rooms and amenities they have. They will also fall in love with the staff here. The staff is friendly and can help guests find dining, shopping, and sports options so they can have a lot of fun while they are here.
Latest deals for Crowne Plaza Cleveland At Playhouse Square
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Crowne Plaza Cleveland At Playhouse Square
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business center
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Adapted bath
- Allergy-free room
- No smoking
- Toilet with grab rails
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Pool and spa
- Hot tub
- Indoor pool
- Sauna
Parking and transportation
- Parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Crowne Plaza Cleveland At Playhouse Square
8.2
Very good
1646 verified ratings
Wonderful
812
Very good
269
Good
187
Okay
106
Fair
108
Mediocre
63
Poor
101
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, but many expressed dissatisfaction with the service, including unprofessional staff interactions and issues with amenities like refrigerators and air conditioning. Overall, while some enjoyed their stay, the negative experiences overshadowed the positives for several guests.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.6 out of 10
2 reviews
All reviews
Pros (+) Clean, spacious room. Comfortable firm bed. Nice staff. Great value. Great location.
Cons (-) Woke up in the shiffering as the temperature had dropped a lot, and the blankets were pretty thin. In fairness I should have looked for the thermostat before going to sleep but i was surprised how cold it got in a few hours. Still a good hotel choice though.
Pros (+) Location
Cons (-) There wasn’t a mini-fridge in the room, which I thought was standard
Pros (+) Very close to Progressive Field. Decided to stay here because of ability to park car during 2 day stay and be close enough to walk everywhere. Only a few blocks from Progressive field, restaurants, bars, as well as sights in downtown Cleveland. Had an excellent stay. Beds were very comfortable, rooms were quiet.
Cons (-) Shower had very low pressure. TV remote did not work and was stuck on the Hotel Movie Preview channel. Was trying to check local weather before going for a walk before a game but remote did not work, and there were no change channel buttons on the TV itself.
Pros (+) Location
Cons (-) Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or l...
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Pros (+) We enjoyed the location. Also the lobby was decorated beautiful for Christmas.
Cons (-) To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Pros (+) This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by.
Cons (-) Lack of a greeting by hotel staff.
Pros (+) Comfortable bed and room. Decently clean.
Cons (-) Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rath...
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Cons (-) The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Pros (+) Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay
Cons (-) Nothing. everything was great!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities offered in the rooms?
The rooms include WiFi, flat-screen television, mini fridge, air conditioning with climate controls, and a work desk with chair. They are set up for business travelers, but families enjoy the amenities as well.
Are there any nearby attractions or activities?
Guests can enjoy nearby attractions such as Playhouse Square, Progressive Field, Rock ‘N Roll Hall of Fame, and Lake Erie, where they can go canoeing and kayaking and check out the beach areas.
What can guests expect from the hotel staff?
The staff is friendly, helpful, and can assist guests in finding dining, shopping, and sports options to ensure they have a lot of fun during their stay.
Is parking available at the hotel?
Yes, the hotel offers parking and valet parking for guests' convenience. However, some guests have mentioned that parking can be expensive.
How is the cleanliness of the hotel?
Guests have praised the hotel for being very clean, and they have also highlighted the friendly staff and great location.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Nearby Parking Options
Some guests found the valet parking expensive and preferred self-parking. It may be worth exploring nearby parking options to save on costs.
Take Advantage of the Location
The hotel's proximity to Playhouse Square and other attractions makes it an ideal choice for theater enthusiasts and those attending events in the area.
Check for Hot Water Availability
A few guests reported issues with hot water in the morning. It may be advisable to confirm the status of the water heater during your stay.
Explore Dining Alternatives
While the hotel's restaurant received positive feedback, some guests found breakfast options limited. Consider exploring nearby dining options for a wider selection.
Inquire About Room Upgrades
Upgrading to a room with additional amenities, such as a spa bath or a view of Euclid Ave/Playhouse Square, could enhance the overall experience based on guest feedback.
Consider Alternative Parking
Some guests found the valet parking expensive and preferred self-parking. It may be worth exploring nearby parking options to save on costs.
Engage with the Friendly Staff
Many guests praised the staff for their friendliness and helpfulness. Don't hesitate to seek recommendations or assistance from the accommodating hotel employees.
Plan for Quiet Time
A few guests mentioned noise disturbances during their stay. Bringing earplugs or requesting a quiet room location could help ensure a peaceful night's sleep.
Confirm Membership Benefits
If you're a Crowne Plaza member, it may be beneficial to confirm the benefits associated with your membership, especially regarding issues such as hot water availability and parking charges.
Location
1260 Euclid Avenue, Cleveland, OH 44115
What's nearby
- Playhouse Square Centre263 yd
- Progressive Field0.3 mi
- Quicken Loans Arena0.4 mi
- St. Peter Church0.4 mi
- Cleveland Mall0.5 mi
- Public Square0.5 mi
- Terminal Tower0.6 mi
- Steamship William G. Mather Maritime Museum0.8 mi
- Rock and Roll Hall of Fame0.8 mi
- FirstEnergy Stadium0.9 mi
- West Side Market1.5 mi
- Agora Theatre and Ballroom1.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Crowne Plaza Cleveland At Playhouse Square
Low season | November |
|---|---|
High season | April |
Average price (weeknight) | $166 |
Average price (weekend night) | $182 |
When to book a room at Crowne Plaza Cleveland At Playhouse Square
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Crowne Plaza Cleveland At Playhouse Square
FAQs when booking at Crowne Plaza Cleveland At Playhouse Square
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Value for money | 7.9 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 10.6 mi |
Everything you need to know for your stay in Cleveland
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