University Hotel & Suites
Review highlights
- 7.7
- 4.0
- 3.3
- 2.9
About
With a stay at University Hotel & Suites in Cleveland, you'll be minutes from Sarah Benedict House and close to Cleveland Clinic. This hotel is within close proximity of Cleveland State University and Wolstein Center.
Rooms
Make yourself at home in one of the 161 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, as well as phones with free local calls.
Amenities
Make use of convenient amenities, which include complimentary wireless Internet access and an arcade/game room.
Dining
Enjoy a satisfying meal at a restaurant serving guests of University Hotel & Suites. Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included.
Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Amenities
- Complimentary breakfast
- Free Wi-Fi
- Pets allowed on request. Charges may apply.
- ATM on-site
- Business center
- Meeting/Banquet facilities
- Restaurant
- Air-conditioned
- 24 hour front desk
- Fitness center
- Designated smoking area
- Laundry facilities
- Cable or satellite TV
- Free parking
Map
Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
4.2 Okay
Based on 762 reviews
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7.7 "Good service."
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7.6 "Good location."
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4.0 "Not very comfortable."
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3.3 "Internet is poor."
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2.9 "Awful rooms."
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2.8 "Awful breakfast."
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2.0 "Generally quite dirty."
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Overall Rating
4.0 Mediocre
Based on 266 reviews
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7.7 "Good service."8.4 "84% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." -
7.6 "Good location."
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3.8 "Not very comfortable."4.2 "58% didn't like the
uncomfortable beds ." -
2.7 "Awful rooms."2.8 "72% said
rooms were dirty ." 4.2 "58% didn't like theuncomfortable beds ." 2.0 "80%complained about the bathroom ." 0.8 "92% thought they werepoorly maintained ." -
2.5 "Awful breakfast."
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2.0 "Generally quite dirty."2.8 "72% said
rooms were dirty ." 0.7 "93% thoughtit was rather dirty ." -
1.6 "Horrible vibe."0.7 "For 93%, the
lobby entrance was sub-standard ."
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Overall Rating
3.9 Mediocre
Based on 297 reviews
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8.0 "Location is great."
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7.6 "Good service."8.0 "80% found the
staff to be very friendly ." -
3.5 "Not very comfortable."4.0 "60% didn't like the
uncomfortable beds ." -
2.6 "Awful rooms."2.9 "71% said
rooms were dirty ." 1.2 "88% thought they werepoorly maintained ." 4.0 "60% didn't like theuncomfortable beds ." 2.4 "76%complained about the bathroom ." 2.9 "71% said thebathroom was dirty ." -
2.4 "Awful breakfast."
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2.0 "Generally quite dirty."2.9 "71% said
rooms were dirty ." 0.6 "94% thoughtit was rather dirty ." 2.9 "71% said thebathroom was dirty ." -
1.5 "Horrible vibe."1.1 "89%
criticized the unstylish hotel ." 0.6 "For 94%, thelobby entrance was sub-standard ."
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Overall Rating
3.2 Mediocre
Based on 167 reviews
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7.6 "Good service."8.6 "86% said the
reception staff was great ." -
7.2 "Good location."
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4.1 "Not very comfortable."4.4 "56% didn't like the
uncomfortable beds ." -
3.1 "Disappointing internet connection."
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2.5 "Awful rooms."2.6 "74% said
rooms were dirty ." 0.8 "92% thought they werepoorly maintained ." 1.9 "81%complained about the bathroom ." 4.4 "56% didn't like theuncomfortable beds ." 0.5 "95% foundproblems with the furniture ." -
1.9 "Generally quite dirty."2.6 "74% said
rooms were dirty ." 0.6 "94% thoughtit was rather dirty ." -
1.6 "Terrible amenities."1.3 "87% thought the
building wasn't nice ."
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Overall Rating
5.3 Okay
Based on 30 reviews
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2.9 "Awful rooms."
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1.9 "Generally quite dirty."
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Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
No outlets in the rooms, dirty sheets Filthy dirty and outdated with a staff that doesn't communicate and is very unprofessional. However, the bar/restaurant that is connected to the hotel is awesome and the staff there was very friendly and accommodating.
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5.1review from
I really liked that they had free parking and a fairy good breakfast. The building is very old and not so much clean. Also the air conditioner wasn't working really well in my room. I didn't like that they haven't had checked the room they were going to give to me because it was not cleaned and I had to change it with a room that was a bit worse furniture wise.
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4.5review from
Shower did not work, hotel did not smell good
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2.0review from
No outlets in the rooms, dirty sheets Filthy dirty and outdated with a staff that doesn't communicate and is very unprofessional. However, the bar/restaurant that is connected to the hotel is awesome and the staff there was very friendly and accommodating.
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5.1review from
I really liked that they had free parking and a fairy good breakfast. The building is very old and not so much clean. Also the air conditioner wasn't working really well in my room. I didn't like that they haven't had checked the room they were going to give to me because it was not cleaned and I had to change it with a room that was a bit worse furniture wise.
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4.5review from
Shower did not work, hotel did not smell good