Clusane sul Lago Hotels

The location is excellent with regards to the old city. Just about 100 metres from the funicular - super. 1.The staff on the reception were unfriendly. 2. We could NOT get into dinner in the hotel - we were NOT asked if we required a table at signing in so when we did ask you were fully booked. There are few restaurants in the vicinity and so it was a problem for the fourof us. 3.The tramps outside begging on the hotel doorstep. 4.On checking the guy with no hair took a phonecall in the middle of taking my money and from that point he was involved in a heated discussion on the phone. From that point he did not look at me , speak to me , just took my money handed back the credit card and statement without any eye contact whatsoever! 5. After staying in the Italia in Verona the staff could not do enough for us. They were superb. You ought to send the two guys on reception to the Italia for some interpersonal skill training. It might be below them but they certainly need it if you want return custom to Bergamo!

Convenience to ferry Food - inclusive meal very poor, not worth 15euros

my room was very clean - the hotel is very handy as in front of the train/bus station the noises from the ventilator. I wasnt able to swith it off

wery good the break-fast the room to much hot!!!!!!!!!!!!!!!!!!!!!!!!!

Efficiency on arrival. Clean rooms. Breakfast limited. All products ran out continually. Everyone having to wait for a top up of bread, drinks etc.

Room was clean and modern. Staff were always helpful. Shower was new and a good size (not common in Italian hotels!) Breakfast a little disapointing compared to other Bergamo hotels I have stayed at.

Close to trainstation Staff was not always nice and shower was bad.

the confort of the room the bad welcoming of the receptionist. It seems we were disturbing her when we arrived to do the check-in. A person very cold and without the sense of service.

I have stayed here with my family several times because it is walking distance from family and of overall good quality. They have good size rooms and it is always low stress and comfortable. Breakfast is extensive although limited if you are diary free (like most places) but plenty of fruit is on offer. I could not get poached or fried eggs. The cooked buffet breakfast of scrambled eggs and pancetta (bacon) was tipid.

Our reservation was for triple room, but our room was a double room with an extra bed which is a small bed than a single bed.We were travelling with our 10 years old son, he is a long boy and we wanted him to be conmfortable.This is why we didin't ask a double room with an extra bed but triple ROOM.Room was small for 3 person. The room was small, and autopark was 20€ per day.

Too far from airport - 17 Euro taxi ride - said 3 KM but more like 10K

close to the airport, the room was ok, bathroom good, everything quite cleen. we took taxi from the airport orio al serio,since the hotel doesn't have its own transport FROM the airport, taxi cost from € 20 . Good option when you have to wait for your next day flight, other than for this i don't know because the hotel is in industrial zone, so there's nothing around really. smoky smell inside the room, the hotel is marked as 4 stars, but i would say it is maximum 3 stars. No transport from the airport, only option is the taxi but its very close to orio al serio. for way back to the airport there are 2 navette in the morning, so at least this is good.you pay less than for taxi obviously.

located near the airport Orio al Serio but only for car drivers as it remains far away from pubblic transport services

The distance from the airport It was very cold in the rooms at night, though the receptionist replied to our complaint saying that it was possible to get an electric heater...

Beds, breakfast. No shuttle or pickup from airport offered.