Clusane sul Lago Hotels

The location is excellent with regards to the old city. Just about 100 metres from the funicular - super. 1.The staff on the reception were unfriendly. 2. We could NOT get into dinner in the hotel - we were NOT asked if we required a table at signing in so when we did ask you were fully booked. There are few restaurants in the vicinity and so it was a problem for the fourof us. 3.The tramps outside begging on the hotel doorstep. 4.On checking the guy with no hair took a phonecall in the middle of taking my money and from that point he was involved in a heated discussion on the phone. From that point he did not look at me , speak to me , just took my money handed back the credit card and statement without any eye contact whatsoever! 5. After staying in the Italia in Verona the staff could not do enough for us. They were superb. You ought to send the two guys on reception to the Italia for some interpersonal skill training. It might be below them but they certainly need it if you want return custom to Bergamo!

Convenience to ferry Food - inclusive meal very poor, not worth 15euros

No porter available to help with luggage, arrived with 3 children and bags in middle of the day. A porter later came and parked the car.

Very modern hotel, very nice room. Very cold inside the room and very smelly outside hotel.

The hotel had an exellent power shower (big enough for two!). Breakfast was also plentiful Swimming pool was closed and the room had no kettle

my room was very clean - the hotel is very handy as in front of the train/bus station the noises from the ventilator. I wasnt able to swith it off

wery good the break-fast the room to much hot!!!!!!!!!!!!!!!!!!!!!!!!!

Close to trainstation Staff was not always nice and shower was bad.

Efficiency on arrival. Clean rooms. Breakfast limited. All products ran out continually. Everyone having to wait for a top up of bread, drinks etc.

Room was clean and modern. Staff were always helpful. Shower was new and a good size (not common in Italian hotels!) Breakfast a little disapointing compared to other Bergamo hotels I have stayed at.

I have stayed here with my family several times because it is walking distance from family and of overall good quality. They have good size rooms and it is always low stress and comfortable. Breakfast is extensive although limited if you are diary free (like most places) but plenty of fruit is on offer. I could not get poached or fried eggs. The cooked buffet breakfast of scrambled eggs and pancetta (bacon) was tipid.

Our reservation was for triple room, but our room was a double room with an extra bed which is a small bed than a single bed.We were travelling with our 10 years old son, he is a long boy and we wanted him to be conmfortable.This is why we didin't ask a double room with an extra bed but triple ROOM.Room was small for 3 person. The room was small, and autopark was 20€ per day.

close to the airport, the room was ok, bathroom good, everything quite cleen. we took taxi from the airport orio al serio,since the hotel doesn't have its own transport FROM the airport, taxi cost from € 20 . Good option when you have to wait for your next day flight, other than for this i don't know because the hotel is in industrial zone, so there's nothing around really. smoky smell inside the room, the hotel is marked as 4 stars, but i would say it is maximum 3 stars. No transport from the airport, only option is the taxi but its very close to orio al serio. for way back to the airport there are 2 navette in the morning, so at least this is good.you pay less than for taxi obviously.

The staff were very friendly and approachable, the room was large and the bathroom was excellent. The site or the hotel should provide better instructions / maps for people arriving at the hotel at night - the route from Orio al Serio airport to the hotel from the car rental depot was not detailed enough. Secondly, it seems a bit odd that a hotel offering a 24 hour service for the local international airport does not offer at least a simple choice of food or drinks when guests arrive.

Friendliness of the staff Unknown to us they had a courtesy coach but never met us at the airport which involved 20 euros for a taxi The courtesy coach was unavailable to transport us to the airport on the 30th. No explanation was given for this but involved us in 20 euros for a taxi. Also on our return on the 29th we were informed that their were no dining facilities strange for a four star hotel, involving us in finding a restaurant and taxi there and back at a cost of 30 euros.The bedrooms were overly hot but the rest of the hotel was cold.

Too far from airport - 17 Euro taxi ride - said 3 KM but more like 10K

located near the airport Orio al Serio but only for car drivers as it remains far away from pubblic transport services

The distance from the airport It was very cold in the rooms at night, though the receptionist replied to our complaint saying that it was possible to get an electric heater...