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I had an early flight, and there was a small coffee area prepared, because the breakfast room was only opened at 6.30h. So goo and thought full service
Friendly staff. Room and bath are nice. Comfortable beds. Excellent breakfast. Bathroom was not as clean as it should have been, i.e. one of the glasses on sink was dirty (even though it was wrapped), tub was so so.
The staff' kidness, the proximity of airport. It is the best place to stay for travelling through Bergamo, going to other destination.
Location - ideal for reaching airport by 10min walk! And shopping center is in next door!
The staff could not have been more helpful! They took time to help me arrange a transfer to Malpensa and were very courteous. Room was great and comfortable and quiet!
Close to aurport Room smelled bad. Limited airport shuttle service.
Very practical for transitions in the Airport. Distance to the airport is 15min walking, that is a short distance. But sometimes, for example under raining at 6:00 in the morning coud be a long distance. A shuttle service woud be a convenient option.
Walking distance to the airport, very friendly employees, clean and modern hotel, good breakfast Internet connection not for free
Close to airport, close to shopping malls, modern hotel, rooms quiet despite proximity to airport.
very efficient,clean and staff very helpful and pleasent I will definately stay there again difficult to find as it is hidden behind the large shopping centre with no signposts to direct you
clean and sober bad breakfast
Convenience to ferry Food - inclusive meal very poor, not worth 15euros
The location is excellent with regards to the old city. Just about 100 metres from the funicular - super. 1.The staff on the reception were unfriendly. 2. We could NOT get into dinner in the hotel - we were NOT asked if we required a table at signing in so when we did ask you were fully booked. There are few restaurants in the vicinity and so it was a problem for the fourof us. 3.The tramps outside begging on the hotel doorstep. 4.On checking the guy with no hair took a phonecall in the middle of taking my money and from that point he was involved in a heated discussion on the phone. From that point he did not look at me , speak to me , just took my money handed back the credit card and statement without any eye contact whatsoever! 5. After staying in the Italia in Verona the staff could not do enough for us. They were superb. You ought to send the two guys on reception to the Italia for some interpersonal skill training. It might be below them but they certainly need it if you want return custom to Bergamo!
Great location. Excellent choice at Breakfast and friendly service. Nice size room excellent housekeeping.
Breakfast and taking the trip to old city Bergamo.
the staff and room was very good. the hotel position was excellent for the old city and the new city.only minute's in either direction the rooftop garden resturant was good. food was good, but exspensive for what you got on the plate
The hotel is located in a great location, easy to reach everywhere. The facilities are very modern, the staff is very helpful.
Excellent location, good service & facilities, fab. restaurant up top No nothing at all
Location is very comfortable for sightseing and for relaxing walk. Funicular road to Citta Alta is 300 m from the door and you could enjoy the shopping in 10 min. when step out from the hotel. Restaurant was closed for wedding party, so couldn't try the meals and enjoy the view from the roof. The receiptionist was not very enthusiastic to explain how to reach the nearest place for having dinner
No porter available to help with luggage, arrived with 3 children and bags in middle of the day. A porter later came and parked the car.
very good location, 5 minutes walking distance to get the funicular which takes you to Upper City. The room was big and we had a great view to the Upper Town. As a whole, both the hotel and the room were very clean. Brekfast was good. We would reccomend this hotel!!
Breakfast was excellent and the parking garage below the hotel was free. The room was clean and nice, and the bathroom had several features to cater to numerous preferences, The light controls were confusing at first, but once we figured it out, were not a problem. Very modern decor and style in the hotel as a whole and the room. Not a negative to most, but not really our style. This was not really a problem for us; I just wanted to mention it.
The hotel was brand new when we stayed - only 10 days old!! Absolutely first class to a very high standard and for a very good price. We did not expect this level of luxury and large variety of food on offer for breakfast for the price we paid (55 Euro). Excellent views to the mountains from the breakfast room which overlooks the terrace area. We selected this hotel due to it being the closest to Bergamo airport as our flight arrived too late for us to pick up the hire car and so we had to collect it the following morning. Expect to pay 18 - 20 Euro for taxi from/to airport each way.
The design and the spa No shuttle on sunday
The hotel had an exellent power shower (big enough for two!). Breakfast was also plentiful Swimming pool was closed and the room had no kettle
The rooms are excelent, very nice rate for the openning, good decoration of the whole hotel, attention to detail, innovative. Very near the airport. We asked for room-service at night as the hotel still doesn't have a restaurant and they didn't have most of the items of the list, so the choice was restrictive, and then the food came cold and sticky, horrible really. It's was good that after our complaint they didn't charge it.
The rooms,staff and facilities were fantastic and very good value for money.I would go back anytime. no
The room was very good, spacious and comfortable. The Bathroom was nice but no time to try out the bubbly bath! Not enough sign posted from the airport, not easy to find and also the name of the hotel was different from our reservation; confusing when you have never stayed in.
Very modern hotel, very nice room. Very cold inside the room and very smelly outside hotel.
It was verry plesante to stay at you hotel
The hotel is amazing, everything is new, the room was very comfortable. It was a pleasure to stay there. The hotel is near the airport (2,6 km) but we pay 35 euro for taxi, to arrived and to leave from the hotel. But we haven't other choice.
Everything you would expect from a city hotel was provided, staff were pleasant and helpful, breakfast very adequate. Internet access was an additional charge but then the room rate was not too much so it would not be a barrier to returning to Piedmontese.
Close to trainstation Staff was not always nice and shower was bad.
The location and room comfort was very good for it's star rating. The continental buffet breakfast was fairly limited, access to a toaster would have been beneficial.
Room was clean and modern. Staff were always helpful. Shower was new and a good size (not common in Italian hotels!) Breakfast a little disapointing compared to other Bergamo hotels I have stayed at.
wery good the break-fast the room to much hot!!!!!!!!!!!!!!!!!!!!!!!!!
Efficiency on arrival. Clean rooms. Breakfast limited. All products ran out continually. Everyone having to wait for a top up of bread, drinks etc.
my room was very clean - the hotel is very handy as in front of the train/bus station the noises from the ventilator. I wasnt able to swith it off
the confort of the room the bad welcoming of the receptionist. It seems we were disturbing her when we arrived to do the check-in. A person very cold and without the sense of service.
The hotel was in a supreme location close to the railroad station and buses (including airport bus) making it a very good base for excursions. The city centre and the old town was in comfortable walking distance. Several restaurants were just around the corner. The hotel was very quiet so we got a good night sleep and the breakfast was nicely balanced. The staff was helpful and it was a big plus that they sold bus tickets at the hotel. The room was nice and clean and the safe for valuables was highly appreciated. We would stay there again. we had no control over air conditioning (it was warmer than usual for this time of the year) but it constituted only a minor problem.
great location, nice room, good breakfast,highly recommended the bar facility
Staff & Location wawwwwwwwwwwwwwwwwwwwwwwwwwwww nothings
all was very good!!! staff is great!! it was our 2nd stay there and everytime everything is perfect
situation to all amenities, excellent decor and standards , professional staff,
Excellent quality for the price and in a very good location for the sites of the city.
Friendly and very helpful staff, Accomodation and breakfast was of a very high standard. Very good value for money and would definately stay there again
Our reservation was for triple room, but our room was a double room with an extra bed which is a small bed than a single bed.We were travelling with our 10 years old son, he is a long boy and we wanted him to be conmfortable.This is why we didin't ask a double room with an extra bed but triple ROOM.Room was small for 3 person. The room was small, and autopark was 20€ per day.
Great location, quiet room and very good breakfast. Friendly and helpfull staff Small bathroom
Good location. Lovely room. good breakfast. Friendly Staff.
I have stayed here with my family several times because it is walking distance from family and of overall good quality. They have good size rooms and it is always low stress and comfortable. Breakfast is extensive although limited if you are diary free (like most places) but plenty of fruit is on offer. I could not get poached or fried eggs. The cooked buffet breakfast of scrambled eggs and pancetta (bacon) was tipid.
hotel was good staff helpful. breakfast excellent
The staff was more than expected, they made you feel like family. They met every need with friendly attitude. Heating system controled by front desk rather than in individual room.
Central for business connections.
Stylish comfortable and functional room bar was closed on Saturday night
Very helpful staff, sparklingly clean room, modern design throughout.
Friendliness, modern and clean rooms, nice area and sentral location.
Very good location. Hotel Staff were very friendly and helpful. Food was excellent.
Great location 5 min walt to train station.Hotel staf wery friendly and helpful. Small window of the room.No bar area for relax,in the room did not have tea and coffe facilities .
Very clean and very near airport.A lovely quiet room too. no
located near the airport Orio al Serio but only for car drivers as it remains far away from pubblic transport services
The staff were very friendly and approachable, the room was large and the bathroom was excellent. The site or the hotel should provide better instructions / maps for people arriving at the hotel at night - the route from Orio al Serio airport to the hotel from the car rental depot was not detailed enough. Secondly, it seems a bit odd that a hotel offering a 24 hour service for the local international airport does not offer at least a simple choice of food or drinks when guests arrive.
Big rooms that are of a high standard for the price As previous reviewers have said, getting something to eat when arriving late, e.g. after10pm, was difficult but not impossible. The food was pricey though. Aircraft noise is high and continues after midnight.
The planes going over our hotel room we had the feeling as if we were sleeping between airport and an motorway in a tent ( the sound was awful ). The air was very smogy and dustie. I would suggest this hotel for deaf people. We wouldn't relay give this hotel 4 stars, more likely 2 stars.
Too far from airport - 17 Euro taxi ride - said 3 KM but more like 10K
Friendliness of the staff Unknown to us they had a courtesy coach but never met us at the airport which involved 20 euros for a taxi The courtesy coach was unavailable to transport us to the airport on the 30th. No explanation was given for this but involved us in 20 euros for a taxi. Also on our return on the 29th we were informed that their were no dining facilities strange for a four star hotel, involving us in finding a restaurant and taxi there and back at a cost of 30 euros.The bedrooms were overly hot but the rest of the hotel was cold.
Everything really apart from breakfast was quite good. The room was nice, clean, spacious, and the immediate access to your car in an adjacent parking spot (right outside a second outdoor entrance) was quite convenient. The staff was very accommodating and helpful, and the prices were not bad at all. Breakfast in Italy is usually amazing; not so much here. Everything was sub-par in quality, and the scrambled eggs were cold and really bad.
close to the airport, the room was ok, bathroom good, everything quite cleen. we took taxi from the airport orio al serio,since the hotel doesn't have its own transport FROM the airport, taxi cost from € 20 . Good option when you have to wait for your next day flight, other than for this i don't know because the hotel is in industrial zone, so there's nothing around really. smoky smell inside the room, the hotel is marked as 4 stars, but i would say it is maximum 3 stars. No transport from the airport, only option is the taxi but its very close to orio al serio. for way back to the airport there are 2 navette in the morning, so at least this is good.you pay less than for taxi obviously.
quiteness during the nights single beds ate too small, 80 centimetres.Unfortunately this applies to the majority of the italian hotels
The distance from the airport It was very cold in the rooms at night, though the receptionist replied to our complaint saying that it was possible to get an electric heater...
Beds, breakfast. No shuttle or pickup from airport offered.
Friendliness and helpfullness of the staff elevators are slighyly scary both when start and stop to move :)
dining outside for breakfast,the views on the roof of the alta, location was good
breakfast, comfortable beds, helpful receptionists nothing at all
Clean pleasant room and friendly helpful staff Poor facilities for evening meals at weekends
When I missed my flight in the morning the customer service I received was phenomenal. The man servicing the front desk went out of his way to try and help find a flight.
Good reception staff helpfull & attentive The resturant closed for the weekend and served poor quality meals in the bar area waited on by the grumpy barman who closed the bar as soon as he could.Our wedding anniversey meal was a cold steak served on a cold plate sat in the bar.We booked a 4 star hotel to enjoy the resturant as advertised but were very upset with our night as were the other 12-16-- people who eat out on saturday.
Good location both to the airport and the city. Friendly and nice staff, specially the sicilian man in the bar. Good shuttle service to the city.Breakfast excellent. Internet connection should be free.
The staff were very helpful and informative no
Cristallo Palace is close to Bergamo Airport as long as you don't miss the right motorway exit, and it offers free parking. Rooms are clean. Beds are good. The personnel at the reception and in the restaurant is polite and professional. Starhotels Cristallo Palace is no star hotel, neither a piece of cristall nor a palace, make no mistake. Rooms are old fashioned and rather small, the bathroom is very small (1.5m2 at most?) and you can barely move in the 50cm2 shower space with the risk of inadvertently hitting the tap and getting a cold shower or, worse, burning yourself! The quality of the breakfast could be much improved.
Lovely staff and very comfortable quiet room. Breakfast was excellent. The evening meal was very expensive. The food was nice but not the standard you would expect relative to the cost.
i love the hotel.is nice,good breakfast,quiet,nice garden and very clean was a litlle bit faraway.you have to walk for the super and the busses.
Excellent value for money. Hotel staff and comfort faultless-would definitely stay again if flying to Bergamo airport. Address does not match directions given by Tom Tom
View and confortable
A wonderful hotel, perhaps the best I've ever stayed in. Stezzano is nice too and has regular bus links to Bergamo. Try Bar Haoudi in the centre of the town, the owners and the locals are very friendly, above all if you're staying in the area do yourself a favour and book this hotel. N/A
The hotel is placed in a silent area. The hotel ist very nice, everything is clean, the rooms a comfortable with new equipment and nice (new) furnitures. I can recommend this hotel
Very nice clean rooms, big bathroom with a lot of equipment. Good breakfast, lots of choice. No bath, air conditioning working a bit noisy, especially at night time. The address don't match with GPS, a bit tricky to find, although it's in open easy to see place, on the roundabout.
quiet,nice room and very good breakfast. Nowhere for children,more for the business traveller.Taxi service in bergamo very bad too slow and hotel out of centre so taxi was necessary
Very central location N/A
Its location at 30m from the Centro Congressi Giovanni XXIII. Breakfast was not at the standard we could expect for such a hotel. The croissants were not fresh (on the 2nd day I went to a coffee at 10m from the hotel and the croissants were much better), and there was little choice in the bread. And we had to queue a lot.
Very convenient for Bergamo airport, very helpful staff, smart clean room, and a very good breakfast. Avis car hire office just behind hotel. Stayed because of late arrival at airport but found Bergamo to be well worth a visit, especially the fortified 'old town'.
Very helpful staff.
staff were very helpful and friendly
The hotel is very nice - the staff speaks English really well and is always ready to help. The rooms are modern and clean, the bathroom is big comparing to average European size.
La stanza e sala da bagno molto ampie Breakfast not included, parking expensive
Hotel is in the center of Bergamo basso, just in front to the Xmas market
it's very close to the city center and to the airport. very easy to find. paid TV programs
A very comfortable hotel, friendly staff were very helpful. The location was very convenient for getting to everywhere we wanted to visit. No
The Mercure Bergamo was in an excellent location on the main street. It was very quiet and the room was large with excellent facilities and a large bathroom. The staff on reception were excellent, they were helpful and made good suggestions for travelling locally and for restaurants. I would recommend this hotel for a stay as the breakfast was also good quality and varied.
The atmosphere was relaxing and nicely appointed, the staff were throughly knowledgeable and always ready with assistance.
the rate is great for a lovely boutique style hotel
Free parking, supermarket nearby,cleaning room and helpful staff
close to the airport and provided a coach service to the airport There was no restaurant, just a sandwich bar. It was close the the airport but not that easy to get to by car.
The hotel was clean, modern and nice with friendly staff. The breakfast was very good and the room was quite comfortable. the hotel is near the train station. near by the hotel there is a carefurr super market which makes it convenient to buy some stuff if you need. I would have preferred the hotel to provide an economic shuttle service to the airport.
Very nice hotel. Extremely clean. No queen size beds. Only 2 beds pushed together to make one queen size.
Very nice ambience. New and interesting hotel. I recommend it to any.
Close to the airport Somewhat hard to find.
staff & easy access to airport air conditioning didn't work and room was very warm during the night
I liked very much the design of the hotel and the staff's professional attitude I have no complaints regarding this hotel
Staff very friendly, rooms to a good standard, excellent spar
Hotel was brand new, so everything perfectly clean and working and perfect. Spa facility is nice, two steam rooms, two saunas, assorted other stuff. Nice lounger on the roof, good view over the lake from the rooms.
The hotel is relatively new and clean. It has a lot of potential, the rooms and bathroom are large and light. The hotel has a lot of potential (location, space), but the interior architect either had no budget or was incompetent. No personality. Should have known this, but a Thai Spa hotel doesn't fit the Italian scenery. This hotel has no personality whatsoever, not even a Thai one. Staff is young and friendly but unexperienced and can make no decisions (only the hotel director could receive payments, not very practical for checking out...). Reception staff also has little knowledge of the region. Breakfast was not ready (at 9h30 ?!) and was served in the bar (apparently, there were almost no other guests). For a Spa hotel, a standard room costing 150 Euro p/n, it is unacceptable you have to pay 11 Euro extra for the use of the pool. For the sauna I would have understood. This hotel is now only for business purposes (and still...), but don't think about spending a romantic holiday in it.
Large luxury rooms - friendly and efficient staff - quiet surroundings Excellent base for exploring surrounding villages The swimming pool is not free of charge fo Hotel guests
Fabulous hotel with great staff,the only problem is the lack of taxis in the lake area making it difficult to get around if you don't have your own taxi.
very clean, beautiful view across lake iseo, close proximity to telgate and lovere
Very clean, modern well presented hotel - decent value for money Finding the key card holder for lights in the room! - it needs an emergency light to stay on for a few minutes!
good for business
Lovely location, spotlessly clean, really good breakfast! A little bit far away from airport, but ok to train station
Nice place, modern design, clean (also carpets in the corridors have not been changed for years), rooms are not too big but comfortable and clean, There is no restaurant as such. free parking and not expensive internet. Very easy to get to the airport (taxi costs EUR 20).
Food and cleanness Air conditioning was poor. Also TV channels in english for entertainment should also be offered to visitors.
The bathroom was beautiful and the breakfast very generous
clean and comfortable.
the hotel location is far from city noise. parking is free of charge.
Lovely hotel, and staff very helpful. Apartment for 2 ideal for couple just touring the area. As we had business in Milan it was a longer distance than we anticipated. 25min bus to Bergamo, 40 min train to Milan + metro to Fiera, Exhibition center. A lot of travelling time!
Close to Bergamo Airport, more or less recent renewal Night shift doesn't speak English, 20-30 Eur for taxi one way though it is only 7 min drive
Friendly staff We found it very difficult to find, if we had a better map it would have easier, but road works did not help
Good vatriant for good price. Breakfast was rather nice. Even the location is rather far from train station, hotel staff try to provide shattle and print timetable for trains in Milan.
The staff were very nice and very helpful. They work very hard, free parking was very good too. It could do with a pool, it was very hot when we were there and there was nothing to do close by.
the room was very nice, comfortable and with a lot of space with a very good shower. I suggest it to others. I used it to be able to easily reach the airport of Bergamo and in fact I easily arrived there in time. It was a very good choice. No everything was fine.
Lovely modern hotel. Room was very comfortable with good firm bed and good working facility. Wifi was available at a charge, but it was very reasonable and high speed, and given the very good room rate, paying extra for the Wifi was no problem. Good buffet breakfast too. There was no restaurant open at night for dinner, only ready-made meals to your room. However, the receptionist recommended a Trattoria just about 2KM away which was really good. Other than that, it is a very convenient hotel to stay in.
The attentiveness of teh staff - they weretreme;y helpful & friendly. The hotel room though of excellent standard was overly warm & uncomfortable as it was far too warm & teh air con was not switched on. However, once we contacted the recption it was very soon rectified.
Convenient location, close to the airport. Nice, modern hotel right next to highway. -
very clean and very friendly staff
everything the room and the service
Helpful staff. Difficult to find in the dark! Directions would be better if told that Dalmine was exit from Autostrada, not Stezzano.
Friendly staff, good location The garden was not as beautiful as I heard from previous visitors (maybe because the swimming pool was not finished yet). My singelroom was not at the lakeside and had only one small window.
Lovely peaceful location next to the lake with fantastic views. Great swimming pool .Very friendly and helpful staff.
Felt very welcome, fantastic views, clean rooms, very comfy beds. Set in lovely surroundings, pool was immaculate and well maintained, as was the gardens and area surrounding pool. Breakfast choice was good. close to a few shops. Very close to a few bars and restaurants, some overlooking the river. Short walk for a ferry trip. I have nothing negative to say.
The staff are fantastic and look after you so well. The Breakfast was excellent. The pool and the views of the lake amd mountains from it.
The hotel was very clean, friendly and well positioned, just a few minutes walk into the beautiful town if sarnico/paratico.
Quietness and security.Excellent pool area.Drive in parking free. Good breakfast. Staff highly trained and helpful.Very comfortable beds. No complaints
Hotel located in small town. In my opinion it is good choice if you have car and want travel in area between Milan and Venice. Great lake and view, good restaurants near to the hotel.
Location excellent, facilities on the whole quite good Internet service whilst free was good but service was intermittent
excellent staff there shud have been a fitness room
A nice informal hotel well situated for lake views. Would recommend it to my friends. The free use of the internet was well appreciated.
Very good hotel and Iseo is a nice little town. The hotel restaurant was a very pleasant surprise serving excellent food with good service in affordable price.
Quiet hotel and in walking distance of the village.
Proximity to Iseo, night porter enrique is the one person who knows about service. Shame there is not more like him in this hotel. Not proper double room but twin beds pushed together. No iron, but a very poor 'ironing service' which was costly and slow and only a few hours early in the day. After midnight nowhere to get a drink. Pool too shallow and all the loungers taken by people who werent even there for most of the day. Rooms a bit small. Restaurant food was poor and service not great either.
very nice hotel, totally renovated, good restaurant in the hotel, beautiful view. no.
Very polite staff, very classic design, beatiful gardens, free Wifi and free parking and free buffet breakfast were fantastic. A little far from city centre
Very good value, staff friendly, would recommend to anyone no
A comfortable stylish and clean hotel with a lovely garden, swimming pool and great ambiance. 10 minutes walk from the lovely old lakeside town of Iseo
The location and the lack of other Btitish visitors. A real "Italian" treasure!
Not much. It was too "corporate" for our taste and offered - and no doubt priced accordingly - too many facilities which one could not possibly use on a one-night stay. Too many "gadgets" - air-con, fridge etc in the room which kept buzzing and whirring all night. Incomprehensible key-card system for door and lights which kept plunging us into darkness. Awkward to open sliding door onto balcony.
The bedrooms were comfortable with small private balconies and very good power showers. Breakfast was excellent. The restaurent was passable ,as Iseo was a good fifteen minutes walk away it has a monopoly.
The hillside location overlooking Lake Iseo was very nice. The rooms and buildings were all modern and up to date. The food at the restaurant was worth the price charged.
Fantastic lakeside views. Excellent food. Friendly staff. Shower was a disaster. No mounting on wall to hold shower head. Also air conditioning was set too high, with no individual control in room. Temp in room was around 25 degrees. It would have been much more comfortable at 20 degrees.
Location of the hotel & restaurant are great! Very friendly hotel people. Breakfast was fine but somewhat limited. No fresh fruit. The hotel room itself also missed some common tools/attributes, like pen/paper, hotel/location directory/information, only very limited shampoo, no razor and hairbrush etc. Dogs are allowed which can be a problem when they bark.
The whole experience was fantastic - so much so that we booked an extra night. Views over Lake Iseo and the mountains beyond, from the breakfast room/terrace, restaurant and our room. Staff were great - helpful, pleasant and with plenty of good advice on what to do and see. Very good fine-dining restaurant was great for one night - too expensive for us in the longer term but there are good restaurants in the nearby town, including a great fish restaurant near the lake front. A car is necessary, but parking is easy. Overall great value and recommended without hesitation. Nothing we didn't like, but a warning - the hotel is not where the map Google Maps/Earth?) on the Booking.com and hotel websites say it is. The hotel is several hairpins further up the hill, so a longer climb than you might think - still a nice walk to the town though.
Excellent food and great choice of local wine; good local restaurants also nearbye.
Enjoyed our stay, excellent comfort, good views of lago Iseo. No
Great breakfast and service Room was very comfortable but there was no hook to hang the shower head on, it had to be held up to shower properly
Wonderful staff,panoramic view, uncrowded. Good restaurant;The menu was limited, but very well executed using finest ingredients often sourced locally. Lack of room service, although when we arrived later than expected they arranged supper in the breakfast room, so I am sure that room service could be arranged. No bar service.
Friendly atmosphere Pillows on the bed too few and too hard
the location is lovely and the atmosphere very peaceful. The staff were very helpful The view is wonderful