Cognac Hotels

Nice courtyard with easy access chalet style rooms. Very French. No one around on our arrival at 6.30 Sun evening. Had to ring bell to wake up receptionist with pleasant demeanour who showed us the room then disappeared. Restaurant closed Sunday evening.

Very easy going place, very welcoming and friendly Parking. We know there was building work going on but it looks to us as if they need a proper car park.

The opportunity to stay in such a beautiful building

Nice area , very quiet

Basil and Sybil are alive and well and running a hotel in Cognac......!!!!! Fawlty Towers had nothing on this place. In a 3 week trip around France this was, unfortunately, the only hotel that did not come up to scratch. Beautiful from the outside, the inside is in desperate need of renovation and modernisation. At least the bathrooms could do with a good clean. On arrival we were told that we had been "upgraded" free of charge to a superior room from our booked double. I would love to have seen the room we should have got, if this was "superior"! A bed that was no bigger than a slightly oversized single, broken toilet seat, mould in the bathroom, no hot water past 9pm and a room so small you banged your knees on everything. Disappointing.

Close to bars & restaurants. clean rooms & secure parking but corridors were quite dark I think they should fit sensors instead of mannual switches

Surprisingly friendly welcome and check-in. Not common nowadays at 3* hotels, and I stay in hotels across Europe a couple of days per week in my work so I have seen them all... Not possible to have late checkout. I asked to check out by 13.00, and was told "no" without discussion.

pool wasdte in bins as we arrived in room. Insufficient toiletres

Friendly - good solid 3 star hotel. This is is excellent as a stop-over hotel as its in the business/industrial area I would not use it a main holiday hotel

Very quite and good to rest I think the information about driving to your hotel should be reviewed and GPS points given. The toilets next to your restaurant do give a the best smell, this was said to your staff but we only got a smile.

Plastic as matresscover

Rooms not bad Again this Mercure proved to be disappointing. The web-site claimed to have a restaurant - but this was an overprice snack bar. We were booked in for 2 nights but cancelled the second night