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Staff didn't follow through when I asked to clean room
It was very clean, nice atmosphere, close to shopping and tons of restaurants, staff was all nice, I loved the set up of the room and the breakfast was delicious. Overall a great place to stay and if pool room would have been warm I would have gave 5 stars!! We decided to stay here just for the indoor pool and the water wasn't really warm but wasn't cold either, but the room didn't have heat on and was freezing in there. We informed the front desk and they sent the maintenance man and he got the heat to work but it only stayed on for about 5 minutes and kicked off again so we along with another family decided just to get out. It was disappointing especially since we was only a hour from home and was just staying at a hotel so our 2 kids could play in the pool.
Location was great with restaurants and shopping within walking distance. The hotel in general needs some maintenance and is showing many signs of wear and tear which is surprising for a newer hotel. The gym equipment was a mess with many pieces not working properly. Also, the music in the lobby and gym was too loud.
Go to location for a weekend getaway. Quiet, great beds, cozy, GREAT showers. Close proximity to good restaurants. Not a big fan of the bar.
It was a very nice and clean hotel. I was impressed with the layout. The lady who served breakfast was very sweet. The sheets on the bed I slept on need to be retired. There was a large hole on it.
They tried to make a modern-looking hotel on a dime. Now it's been a few years and everything is starting to fall apart. The elevator floors were cracked and in chunks. Lighting covers in hallways were frayed and falling down. The chemical balance of the pool was beyond poor. Some work was being done to the hotel, but in the process they apparently cut the cable line - so we had No Television for 3 days. No bueno. Oh - FYI, the modern design of this hotel means that in the rooms there's no true closet (there's a closet area covered by a curtain that will hold about 5 hangers) and not a single drawer anywhere in the room. So you've no prayer of straightening things up for the maid service. They'll just have to look at your underwear. :(
They gave full refund Shower handle broken, toilet broken, half of the bulbs blown
Aesthetics Food that would have been complimentary for breakfast (cereal, yogurt, muffins) was marked way up. Not cool to wake up to that knowing friends who paid 1/3 less to stay at the holiday inn and best western are eating the same things FOR FREE
Bed was comfortable, room was clean, it was quiet, front desk staff were very friendly and helpful. Breakfast was just okay. Nothing else to mention!
Pleasant staff, very clean and new in appearance overall.
I liked the breakfast and the later check out times. Our room was full of cob webs, the amount we paid did not match the room. It was muggy and musty and the humidity was incredible. The pillows were all soft, no option of a firmer pillow. Great location, would not stay again for the rate it goes. I should have went across the street with my money.
I like the price, the cleanliness and comfort, the indoor pool, and the convenient location. I have had much better tasting breakfast bars at other hotels. I wish they would improve the food a bit... Not necessarily different choices...just prepare the ones they have better so they taste better.
Suite was rookie. Bed comfortable. Very clean. No pictures or art in wall. Very bland inside. Didn't feel very homey.
Great value, Bathroom was not cleaned to the level expected
The location was good, the room was clean. The staff was pleasant but lacked enthusiasm. The shower head was so hard it physically hurt and there was no way to turn it down.
Some items in our room weren't replaced each day with cleaning-towels, washcloths, coffee; fitness room equipment is old and some didn't work (stationary bike)-needs to be updated
Convenient location to several reataurants, and shopping. Friendly employees, and clean. I will stay again. Noisy guests
Good value lodgings. Appropriate for my needs
One of the cheapest hotels in the area that is not a dump. Bathroom needs an update and commode took a long time to refill bowl with water.
The breakfast was very good, with a nice selection. There was no place to park! People were parking where ever they could along the hotel. Older hotel, which is ok, but I felt like the beds sheets were not changed before us. I did check for bed bugs and found no evidence of them.
I had stayed here many times and it was a nice place. The problems now are a'free' breakfast that is getting less each time. They control portions, don't replinish items, and you better get down before 8 AM or you will starve! I had to go out to find food 2 of the last 3 days I was there. Also, call and make sure the hotel isn't full of kids playing in soccer tournaments. If so, cancel and go elsewhere, you will not sleep. Also maid service is getting poor. Room wasn't cleaned until 6PM. May need new manager!
Amazing breakfast, well worth the wait in line. Wonderful location.
We stayed here for two nights. Upon arrival at first they had trouble locating our reservation but finally located it. The lobby and convention area are both very nice. The lobby has a nine story atrium with glass elavators. There is also a waterfall in the lobby. The suite was very clean and comfortable. There is everything needed for travel in the room from ironing board to a coffee maker and microwave. The suites are great for both business or family travel. The sleeping area is divided by a door from the living area which makes family travel nice. Every night there is a reception in the lobby with snacks and drinks and the breakfast is part buffet or cooked to order. The food is very good. It is a full service hotel with restaurant,bar,and room service. There is also a gift shop. The pool is very clean and nice although it seems to stay very busy with a great deal of children in it. The exercise room is very nice and also a steam room and restrooms and shower nearby. We enjoyed the handy location to the interstate and shopping. We would also encourage a trip to downtown historic Franklin. It is a beautiful hotel and we will stay there again.
everyrthing was great, staff was friendly. Very clean rooms & dining area.
Second time the family and I have stayed here. Staff is always pleasant and helpful. Breakfast, which was included, left a lot to be desired. But it was free so hard to complain to much. 5 mins from mall and 10-15 min from Franklin. Will stay again for sure.
I have stayed at this hotel 4 times now in the past 10 years. We visit family every year and have stayed at other hotels,for financial reasons..but we love Embassy Suites. You really get your money worth if you take advantage of all the services they offer.We plan on going back in the spring.
We had my husband's retirement party at the restaurant. Everything turned out wonderful. We spent the night in an awesome room, went for a swim the next morning and had a great breakfast buffet. Great weekend!
Rooms were clean and spacious. Pool was nice but not to big. Convenient to mall and restaurants. Free breakfast was decent at best. But it was free so hard to complain. Would definately stay there again.
ROOM WAS NOT CLEAN AND SMELLED! HOTEL FILLED WITH YOUNG KIDS. OUR NEXT DOOR GUESTS WERE VERY LOUD. I'VE STAYED IN MANY EBASSY SUITES AND THIS ONE IS A DISAPPOINTMENT. I HAD COME TO BELIEVE THAT YOU GET WHAT YOU PAY FOR WHEN IT COMES TO EBASSY SUITES, NOT THIS TIME.\nVERY UNHAPPY!!
Every member of the staff was warm, welcoming, kind, and pleasant to interact with. Every morning the breakfast was fantastic and the food was delicious too! Beds were very comfortable also!
Their staff went above and beyond for us! Arnes'a (probably spelled wrong) and Kimarcus (again probably spelled wrong) were THE BEST! Everything was clean, hospitable, good breakfast, close to where we needed to be. Definitely will stay here again.
The breakfast was amazing. Sheets in hide a bed werent clean. Had hair and something stuck to it.
The staff were extremely friendly and helpful. The rooms were clean and very nice. Would recommend to anyone going to nashville Nothing
Was quiet friendly staff clean good breakfast Crappy cable or satellite channels no good tv too many sports channels And business channels and the depraved Cartoon Network .
- Amazing Beds - Clean big rooms. - Friendly Staff No Room Service Need more places to eat after 10pm
Best breakfast in the business. Friendly, helpful staff.
It was conveniently located near the interstate, so it was easy to get in and out of, and it was only four miles from downtown. No complaints here.
The rooms are spacious and comfortable. Everything was clean, and the staff was attentive. They serve free breakfast, dinner, and have free WIFI. The dinner was subpar, but the breakfast spread was great! There is also a restaurant attached to the property if you prefer to dine there or order room service. They are also conveniently located to shopping and dining, and a short drive from Franklin and downtown Nashville. Dinner options weren't great. Would have liked water in the room.
Staff was great and pretty nice place except for the bad. The room had a very funny odor and it did not go away. Smelled from the time we arrived until we checked out. You could hear everything going on in the hall. We were woken up about 5:30 am to the sounds of doors slamming.
The staff was really great and the facility was very well kept. The pool water (indoor) was very cold!! Otherwise, we could not have asked for a better stay.
I live only about 45 minutes away, but as soon as I walked through the doors and into the spotless, bright, friendly lobby I felt like I was on vacation. The desk attendant (male, around 7 pm on Friday, March 9th) was extremely friendly and attentive. My room was spotless! The adjustable bed is a nice touch as well. I am only 29, but I travel a lot and this is by far the best value anywhere. I paid under $200 for two nights, including tax on the weekend. I am certainly staying here again. Soon!!
Nice breakfast; very accommodating chef. The decor!. Outdated colors in room and lobby. No coffee table. Only one side table on one end of the sofa. No place for one person to set down a cup of coffee or a drink, No bathtub even though we requested one. Bar wasn't open late in the afternoon. On the second evening, the bar was taken over by a private party. Not enough staff on hand. We had to leave and go somewhere else. Probably wouldn't stay here again.
I booked the room with a king sized bed almost three weeks in advance which was almost $200 for the night. When we arrived the rude young blonde at the front desk stated our room was booked out to someone else but we could have a room with a queen bed. She then explained if you book your stay through a third party like Kayak instead of booking directly through the hotel you will get last available option. As for the girl at the front desk she was very rude and short and even was rude to another guest on the phone and they hung up on her, she just rolled her eyes. The room was very clean and decorated nicely but the bed and pillows were very firm which made for a long uncomfortable night.
Location. Good restaurants nearby. Facility very clean
Very clean. Rooms were ready on time and were as promised.
With family we were all able to be together in the lobby and be comfortable there Disappointed that there was no refrigerator in the rooms. Didn't like being across from the housekeeping and laundry, through I'd asked to be put close to family I had wished I'd have taken another room. Saturday morning there was no hot water, just took a tepid shower. At 2:30 Saturday afternoon our room was still not cleaned, when the housekeeper came just asked for towels and waste baskets to be emptied, didn't think that we had no soap for the morning.
Courteous staff, reasonable price We stayed there three years ago and it was beautiful. Very clean. When we stayed there this time, it was not nearly as clean and showing signs of becoming run down.
Nothing at all.. The hotel was very dirty not worth the high rates you have to pay nightly. Got woken up by the fire alarm had to go outside and hotel staff did not communicate no apologies. Not impressed and would not recommend this place to anyone.
For the price excellent value. ,For the price excellent val
they were understaffed and dirty. The manager watched the desk clerk answer non stop phones while trying to check in three different groups. He offered no help. There was a blood stain on the fold out mattress. The room smelled strongly of pool. The beds were like rocks. Woke at six am to the police banging on another guests door for 20 minutes. There was mold all over the bathroom. The place was filthy and breakfast was lame. Will not stay again.
Price is why you would stay here Insects in room, missed cleaning one day, lights were out, key did not work one evening - long walk with bags and dinner in hand.
Location is convenient to Nashville and area. Price is reasonable. Our room had bedbugs.
Breakfast was good, Wifi, nice comfortable beds, Rooms were clean and smelled fresh Next to a grave yard, House keeping didn't make our bed everyday (we stayed 4 days and they only made it once)
The proximity to my job was good - however everything else was dreadful. After sharing my experience there with the front desk - they did take two nights off of my stay which was appreciated. I would have changed hotels if I had more free time in the day to figure it out. The water was an issue - never had a warm shower during the course of a week. The first night it was freezing cold and then was scalding and then freezing cold and scalding and freezing cold as the week progressed. Erratic - couldn't even get warm water from sink to wash my face with. I tried everything... letting it run, etc. nothing. Fridge in room froze all of the food I purchased for packing lunches even with temperature adjustments. Thankfully it was cold enough overnight to leave a packed lunch in my rental car. I felt like I was camping. Other guests were intrusively loud in the middle of the night. The breakfast had lukewarm water to brew tea with - it actually seemed like it was never originally hot. Just gross. I expected something a bit more together and clean, or at least not as consistently offensive.
The ease of checking in and out, air conditioning worked great Worried about whether the hotel was clean. Found a dress with shoes hanging in the closet. Room is not updated. Elevator was dark and shaky.
The rooms were nice, they had updated them recently except the tub/toilet area. It was ok. The breakfast area was nice. Check in was quick. The room was fairly clean but there was dirt on top of the baseboards in the toilet/shower area and on the light/vent. Also I could tell when we turned a lamp on on the bedside table they had wiped dust around the front of the table but the behind the lamp and on the phone looked like it hadn't been touched.
Very clean, friendly staff and great breakfast.
Nice facility and spacious room. The parking lot was a pain, there was some construction going on and we could hardly find a parking spot and had to park our car on an alley leading up.
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Pros: the breakfast served & the catering staff. 1) Air conditioner sounds like a snow blower all night. No one was able to sleep. 2) Room was too small for our family. We were on top of each other the whole time. Many complaints, but not given enough room to respond.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
New hotel, very clean! Not enough front desk health. The free breakfast wasn't so good, but really not that big of a deal. We went elsewhere to eat.
This hotel was great! Hotel Employee at the front desk was a real delight when we checked in. We really enjoyed having the full size refrigerator in the room. Bed was comfy. Mounted TV was nice! Fire pit out back is a nice bonus to this hotel! Location wa We didn't like the fact that there was no exhaust fan in the bathroom. Breakfast could be a little less bland.
Great breakfast! Warm pool for the children! Very Clean room!! No!
This hotel is new and its location to Nashville convenient. The pool had just been filled the morning we arrived and my girls were excited to try it out! The hotel was clean and modern. It's one of the best hotels I've stayed in yet.
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The outside of the property is clearly older and could definitely use some cleaning/sprucing up, but the room itself was clean and comfortable. The temperature control worked well, the bed was comfortable (but not luxurious, pretty basic spring mattress), the shower was hot and the staff very nice. If you just need a basic room to crash in for the night, this is a good choice. If you're looking for luxuries, then not so much. We didn't get to breakfast, but the eating area off the lobby was spacious and looked clean.
new furniture Building was in bad shape
Clean , good coffee and hot breakfast! They put us in a handicap accessible room ; weird layout , but still clean / quiet.
Nice lounge area where breakfast was eaten, nice variety as far as selection for food.. nice variety of restaurants nearby.
The front desk staff members were very helpful. The lobby and breakfast area was tastefully decorated and pleasant. The room itself felt old and musty. It was clean, but it seemed full of years of accumulated dust. It needs to me stripped and redecorated. Also, there is no elevator.
Location was perfect and the room was large
Door had dents like someone had tried to break in. Room reaked of smoke and floor was sticky. Toilet was making noises all night and top was off toilet because the handle was broken. I would not recommend anyone stay here.
Clean I am pregnant and wanted a non smoking room but didn't get it the first night