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The hotel has not enough light in the corridor. The breakfast is poor.
Perfect location, quiet area as well as central.
The hotel was quiet. There were no loud parties. 1. For a foreign visitor like me, it would help if most of your front desk staff could speak English. sometimes it was difficult to communicate. 2. Nowadays most hotels provide wifi in each room free of charge. To have to pay for this, or to use a free system only in the lobby and breakfast room for 1/2 hour at a time is very inconvenient.
Restaurant did not open for evening meals and no other restaurant within walking distance. Only food available was order a Telepizza for delivery to your room. Airconditioning in bedroom dripped water constantly and wash basin wiuld not drain Reported the faulto to reception.
Clean, comfortable, english speaking staff, good restaurant A little out of the way
I like the sympathy of the hotel staff and the to has a place to park the car in front The water was brown and sometimes there was a strange smell inside the room
Free wi-fi. Quite difficult to find, not in walking distance from anything, no restaurant for dinner, bar not open for drinks in the evening, breakfast unacceptable.
Noises coming from the toilet forced us to close the water line ourselves in order to get some sleep. Our room had an extra pull-out bed we hadn't asked for, and that took up much space. One look at their 'breakfast buffet' and we quickly headed out to get some food; expect very little from it.
Proximity to the airport was very convenient for an early flight. The front desk staff were friendly and helpful. The free internet and convenient free parking topped off a great stay for the price.
The suite was very nice and clean. The staff was not very warm and welcoming. They behaved almost as if we were disturbing them when we were checking in and also when we asked a question.
Easy to find if northbound on M50/A6 therefore good for overnight stop. Although my stay was on a fiesta day and the resturnt was closed the bar food and service was good. A comfortable stay and I would use this hotel again. Exit from the hotel during AM peak hour can be a problem.
We've got double which was actually kind of suite with 2 rooms and some spacious corners. Such room should be comfortable to stay for several days, visit Madrid getting it by train or by car. Place is convenient to rich from/to airport. Parking, internet are available.
Super quality rooms, made very welcome on arrival, excellent breakfast choice. Impersonal, poor service in bar/rest.
Very good and fast wireless internet connection. Even calling with Skype over the wireless was no problem at all (is a real problem in most hotels).
Nice large room. Friendly peoples. Free parking.Easy to find. Inside is the hotel nice and quiet. Not a nice location. To close to the highway(100 meter). You can smell it when you open the windows. You can hear the traffic off the busy highway during the night.
Very well located as a stopover going between southern Spain and Santander. Very clean and comfortable with a secure underground car park. Restaurant and mini bar rather expensive but more reasonable places to eat close by.
Very convenient situation on A6 highway. Excellent room and nicely fitted What about adding a swimming pool ?
This is actually more than 4 star hotel (close to 5). It is excellent if you travel by car and want to go to Nothern part from Madrid (Segovia, Avila, El Escorial, Valle de Los Caidos). It is by the highway, and the parking is free.
100% happy No
everthing the hotel is very good indeed and we would not hesitate to recomend the hotel and we would love to stay there again it could only be improved by the addition of an outdoor seating / relaxation area
clean, comfortable accomodation no kettle in room. credit card charged in £s, although I asked for Euros.
Friendly and helpfull service, appropriate standard of room, good price location 20 km from the city centre. Parking nearby but it can be difficult to find a free place when you come very late. Without a car there are some bus lines it's not complicated to go travel to Marid. However the way back can make some troubles.
fixed breakfast, no weekend service for dinner
Comfortable but bed was creeky and a little lumpy. meals ok but basic, good value.
New, clean, convenient to the factory outlets. The shower runs cold (zero hot water) for about 5 seconds every minute. This was shocking. The hotel staff could not figure out why this was so. We had to time it and get out of the shower ever 45 seconds to avoid the 5 seconds of freezing cold water. At least it happened in regular intervals. They really should fix this.
The relationship price / quality The noise in the rooms
Staff very friendly & helpful location not easy to find & lack of directions from motorway . Did have a restaurant , but food not of particuarly good standard. Location was in a bit of a waste land , rooms not welcoming & too minimalistic - no shampoo/shower gels, towels very small & thin .No kettle in room which woudl be standard in o ther travel lodges branded hotels
It was basic but clean and friendly. There is no drink making facilities in the room
The price No free breakfast.
The hotel staff was very friendly and the room was exactly as shown on the web site. Very clean.
Clean, good location next to station. Could do with another blanket in room. No fridge in room. No tea or coffee making facilities
the staff was very professional and friendly. I've liked everything!
Great price and parking. If you have a car it is the best place to stay around Madrid. Awesome breakfast for €5
Comfortable modern room with free wifi.
it was very clean, the breakfast was good, very quiet. A good hotel if you travel by car, no long to Madrid's center if you take the metro. No to much variation of the menu of restaurant
Hotel is conveniently situated outside the city off the hiway making access to madrid city very easy.Stress free parking at the hotel unlike hotels in the city.
the only good thing was that the room was big first of all the staff were not proffesional. they did not know what are the events in madrit they were not communicated ..the room when we arrived was not clean the breakfast was extremelous poor and it was not for a 4star hotel.also even it is near metro this is not the undreground and you have to change 3 metro stations in order to go the center
A quiet hotel which is nice if you're a business traveller and need to sleep at a reasonable time of night, helpful (English speaking) staff overall Wireless internet did not work, (though wired did), room quite small, no comfortable chair, muzak in hallways (although not audible from room) was a bit too much for my taste
They had American shows on two channels. When I asked for a top ten list the receptionist wrote one out for me. It was a half mile from the metro stop so I always went back before 22:00. Not a bad area but no one was around. You had to buy to metro tickets into the city center.
improving communication on english language could be beneficial.
The hotel claimed to be 10 minutes from the centre, but in fact was much much further, and was literally in a dead area in the midde of nowhere. The bus stop was quite far as well, and the metro station was at least 2 km away. By taxi, it took 15 - 20 mins to arrive into the centre of town, and would cost about 13 to 15 euros, which all in all made our trip terribly inconvenient.
The hotel is rather good if you stay for business, nothing is really luxurious, but it's comfortable and clean for a reasonnable price The shower either hot or cold, not intermediate
It is quite a new hotel so everything is very modern and aesthetically pleasing. The airconditioning was not cold enough, so not sure if it will be really effective on hot days. During my stay temp were mid 20's and I had to sleep au natural, without sheets to stay cool with the aircon on its coolest setting and fan full blast.
We stayed in this hotel for one night on our way from Madrid. It is a great value for money paid. The room was well furnished with new furniture. Bathroom had new, good quality fixtures. Both, room and the bathroom were impeccably clean. The service was very professional and kind.
Positively beautiful rooms. Nice staff. Excellent value for the money. It was in a very suburban part of the city. No taxi drivers knew were it was. You have to take an extended metro line out to the hotel and it is twice as expensive.
Easy to find, very nice rooms, have stayed twice before and will stay again
Excellent front desk staff (Blanca), efficient, great recommendations, very helpful. Great location, walking distance to large outdoor mall with many restaurants, etc., and metro stop!; 10 min to airport.
Room was clean and comfortable and had everything we needed There was no food or drinks available (except for mini bar) when we arrived on the Sunday at around 7pm we had to go out and find somewhere to eat.
Cheap room we scored for 50 Euros with a bedroom and a seperate sitting room with a pullout couch. Great location for when flying in and out of MAD. There is a great playground within walking distance, but otherwise, location is in the outskirts and not a lot to see in the area.
Friendly & effective staff, clean rooms, quiet rooms, good value for money. Utility of the room and especially the bathroom, was abysmal. The entrance was not very convenient with very small automatic-rotary doors.
good location, very near the metro, exceptional value. Good clean hotel but beds very hard. bed was very hard
friendliness of the staff, both at check-in and at 5 a.m. very helpful thought hotel was closer to the airport. cab fare was 20-25 euros.
It was near shopping centre and food, very clean and relaxing hotel Small bar in the hotel
Good location, good options for breakfast, excellent, helpful staff. Close to shopping, food, mountains. Good connection to Madeir via subway. Free underground parking.
Staff were generally friendly, room was clean and well laid out, fabric shower curtain stayed in place when using the shower and didn't cling like other materials. Generous spirit 'measures' great nibbles with drinks Very limited 'resturant' menu available - seemed more on outside board
Hotel location - close to my place of business. Pleasant staff. Enough parking places outside. Poor breakfast choice. Poor WiFi connection. I'd preffer to pay for good and reliable connection than have free but poor one. Heating control is not comfortable. For a hotel I'd expect more TV channels in Englich language.
Location extremely near to the station and can reach to SOL in straight 30 Minutes maximum.The reception was extremely friendly and smiled to bring warmth.
The room was clean. The staff was competent and polite. The location was safe, reasonable quiet and within easy walking distance of the train station. Our daughter"s best friend was with us and our daughter (an au pair in Madrid) was able to stay with her and breakfast with us without any problems. (See below) Our room was too warm. This was probably a combination of the season (neither the heating nor the air conditioning were turned on) and the room location. The hotel location was quiet enough that we could sleep comfortably by having the window open for most of the night. There are no singles, only doubles, single occupancy (but see above). We live in a region with excellent restaurants, so the comparison is not fair, but the hotel restaurant was not what we would expect for a hotel in this hotel price category. (This does not mean there was anything wrong with the food!) On the other hand, the restaurant prices were in line with the quality, so we were satisfied.
pleasant friendly staff very good comfort and cleanliness one evening meal was very disappointing - very oily
The hotel was very attractive and in a very nice location, we stayed just one night en route for the North, the breakfast was very good, We shall return as we believe it will be a very convenient hotel for a visit to Madrid.
Bruno the barman Trains too early for a late night in Madris
The breakfast very good The WIFI was saturated
free wi-fi internet connection at times very slow
I liked absolutely nothing about the hotel. The room smelled of "shake and vac". The shower was leaky. The breakfast was atrocious.
Clean and confortable Friendly staff Good location Bar service slow. Peolple left before being served
Booked the hotel for a day stop in madrid b4 flying back to uk, with the intention of using the hotel pool.Hotel pool only open after 1730 which was of little use to my children.
the room and the pool
Staff were very helpful and courteous, facilities on offer were of a adequate standard. Generally a reasonably comfortable stay. No complaints
Poor food and overly expensive restaurant.
The proximity to the place I wanted to go Their leaflet says that breakfast is served later in rooms, during the week end. I called several times and finaly, they said: No service at all... It was 9 o'clock and had to go to the restaurant..At least, yhey should write on their paper: No breakfeast in your room on week-ends.
Comfortable room, convenient internet Too hard to find the right location for a foreigner.
Basic business hotel, nothing more Terrible location with no interesting restaurants nearby. Hotel restaurant not great. OK breakfast (international).
I have stayed here several times before having previously booked with Active before your takeover
Not about the hotel, but there had no information about our reservations made with through you. Thankfully, there was plenty of rooms available. About the hotel, we did not like the abusive prices for a cup of coffee and other breakfast items.
I booked online and read the reviews, I have to say that on arrival I was greeted in a very pleasnt way, everything was in order and it was a pleasure to stay there, I will rebook. Book with confidence. No, it was very nice. Well done all staff.
The hotel emplyee's are all very friendly and helpfull.Service in the restaurant and bars was good, just one subject to improve is the knowledge of foreign luanguages, the people in the restaurant and service should improve their English, this is not the case at the reception, their knowledge was good. The taxi driver who took us from the airport didn't knew this hotel, perhaps some advertisement?
Unfair to comment as I checked in after midnight and left at 0900hr the next morning. Only complaint was I asked for tea for breakfast from room service and got green tea instead of breakfast tea.
Very good service, free coffie and cold fresh water when using internet in lobby
Facilities and service is enough quality
We did not know about the free mini bar and it was an added bonus after a long day travelling. The rooms are beautiful... really nice. I would, without hesitation recommend it... also located opposite a big shopping and eating area.
sleek and contemporary look...excellent amenities...close to airport
Modern, nice, clean and quiet 4 star near Plaza Norte 2 shopping area and MAD airport. Kind and friendly reception staff. Not a very large choice (and it couldn't be otherwise so i'ts ok the way it is) minibar drinks were surprisingly gratis which is a nice thing if you wakeup thirsty in the night/morning and want some cold water. Some things could be improved. Also window view is not hotel's best value but the hotel is still a good choice for incoming/outgoing travels via MAD airport and even if not close to any metro station i still rate this hotel at 9/10 given the value for money.
It´s difficult to find the way to the hotel. The restaurant and the parking, both of them are expensive
Staff friendliness, very modern rooms The wired internet had problems. I had to hack a few addresses before it worked. The wireless internet was paid, which didn't seem to make sense.
Excellent decor, Very limited evening menu and breakfast did not cater for for northern european tastes
Good and welcoming service, comfortable room, enjoyable food.
Discretion, availability of staff, very kind, excellent value for money the wi-fi should be free of charge
very modern, friendly & helpful staff layout of the room was strange with the bed in the middle of the room straight in front of large window
the style and design of the hotel
Quite modern design, small gym, good breakfast, very helpful staff
location was perfect for me I didn't like the modern style with glass and steel. It gives a cold atmosphere
staff really polite, nice rooms
very modern fittings were great very cool. If your going to be flying out of Madrid in the morning it takes very little time to get to the aiport from this hotel. they took an hour to organise the taxi
I found the location very pleasant. The greeting was friendly and the rooms where comfortable. One thing that I would say is that as a business traveller it would be good to have an Iron and a Ironing Borad available! other than that the Hotel was very good. NA
Very comfortable bed. We did not want to get up! Room is extremely hot, we had to leave the window open.
I loved it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Excellent facilities, very good staff, friendly but the amenities of a large hotel No
The staff was very friendly & helpfull all the time. The breakfast open buffet was not reach. But still you can get additional dish (like omelet) with no extra charge.
The staff were very friendly. The ffod was nice ' good selection for breakfast. Poor choice of english language TV channels - all you ever get in these hotels is BBC News and CNN.
Convenient for business meetings at the Parque Empresarial Room was too warm: I was unable to reduce the temperature other than by opening the window.
Decent and friendly hotel room temperature controls are slow to respond to change
Peace and quite and, of course, comfort and cleanliness. Food good too. Professional and friendly staff. No
no dining facility after a long drive
Close to my meetings location
It was clean and comfortable. Parking was included so we did not have to look for parking or pay extra. Nice breakfast included also which meant we did not have to look for a restaurant early in the morning. Had difficulty finding hotel. More specific directions would have been helpful.
easy to reach to the Hotel.. The area of the Hotel. The hotels in Barajas are much better and convenient. This hotel would be used for visitor to ındustrial area in Alcobendas.
confortable rooms poor breakfast , expensive internet
staff were nice and rooms good and with a kettle, thats good
Good value for money, quite, convenient The WIFI internet starts when booking it not when accessing it in the room but the staff was kind to revalidate my ticket
Room cleaners did well. Breakfast was good. Staff was quite friendly. This place definitely does not feature those who travel without a car. The nearest metro station (La Granja) is surprisingly far away, and this hotel is of great distance to the Madrid city center. There are essentially no pavement in that area. The Internet access was extremely expensive, it should be free or nearly free.
Nice and clean, ca. 10 km from the airport Direct surrounding rather industrial, access by car only, difficult to reach.
helpful staff at check-in, clean modern design of building
Good location if you have to be in Tres Cantos for business. The wifi works fine.
freiendly service poor wireless connection, disconnected many time. No wired ethernet either. Breakfast is not good as 4 starts hotel.
wifi connection not working in all rooms
helpful staff; food was good; comfortable room; easy access from Madrid-Barajas air conditioning in room did not seem very effective and so I had to open the window and so I heard the trains!
Very convienient location for visiting the Technology park (15 minutes walk) and the Railway station is only 100m. The cooked breakfast was disappointing - luke warm.
The interior design of the hotel No tea making facilities in the room
Staff is very friendly and very helpful. Rooms and common areas are sparkling clean, quiet and pleasant. Breakfast and internet service are a bit expensive. So is parking if you don't find space in the front. Hotel is hard to find.
Very spacious rooms, friendly and helpful (English speaking) staff Rooms can be very noisy, walls between rooms are very thin, rooms are fitted with stereo equipment which cannot be normally used if you do not want to disturb your neighbours, also phone conversations in the nextdoor room can be literally heard
staff was good , rooms were excellent , good location near freeway breakfast buffet was lacking
I worked in my bedroom. Breakfast didn't open early enough.
A good value hotel, pleasant and helpful staff, dinner restaurant had a good choice Breakfast just consisted of juice, bread, croisant & coffee. The direction map on the website requires improving
It is very clean and smells like flowers ( good for people who like flower smelling places) It is in the middle of nowhere so have a car. The water is constantly cold even when you put it on the hot setting. The rooms are warm but the bathrooms are arctic temperatures as well as the lobby and hallways. Bring a kettle to get your hot water.
Excellent service and delicious dinner at the restaurant. Very efficient and friendly check-in/check-out staff. The location was convenient for visiting El Escorial and the surrounding area, well-situated for accessing the highway system. The room, while not spacious, was clean, modern and quiet, with a pleasant view of the hills. A nice value!
very modern and new hotel, excellent and high quality furniture
The staff were very accommodating, and the hotel was modern and clean. The location was perfectly situated outside of Madrid with access to many to many surrounding side trips.
Location To noisy, and I did not like that it is between a gas station and a wedding salon.
I loved the mattress, it is very comfortable! Excellent to relax from a hard day at work! I don't like the elevator, it's a bit slow and takes a lot of time to open.
staff very helpful, good shopping and restaurants,half hour to airport all motorway and good food and price
Quite place - very simple. Very limited services - Wi-fi no longer free of charge in the rooms and only available in the lobby with password.
The staff was very kind, the rooms are excellent and the hotel's location is perfect!
Very practical in order to reach the Escorial on the other day.
Very helpful friendly staff. Nice clean hotel Bit far from madrid city
Friendly staff Too expencive breakfast for the buffet choice. Window opening not suitable to ventilate the room.
Very pleasant and attentive staff. Good location for A6 and Madrid ring roads. Good evening menu.
Well trained efficient staff, fair selection on restaurant menu. Very difficult to find, no facilities for smokers anywhere in the public areas, poor breakfast selection for price.
Relaxed atmosphere, close to El Pinar train station with easy access to Madrid city centre and nearby mountains. Close to Las Rosas and Madjahonda. Mint tea bags.
Very helpful receptionist & barman. Comfortable room, good air conditioning, good bathroom facilities. Secure garage parking. Very poor & overpriced breakfast & inadequate breakfast staff.
Staff are friendly and welcoming Maintenance of room, bathroom is appalling for a new hotel. Management need to check rooms daily to fix. Our last experience of your so called buffet food gives Campanile a bad name. Fire the chef and the manager
Everything satisfactory for our needs . . . passing through by car to Southern Spain.
Lovely hotel, room a good size, tea and coffee making facilities, nice little bar and relaxing areas. Nice and modern hotel. Room was a double but we took two inflatable beds for the kids, easily fitted in room - bargain, would recommend. Internet connection poor, ok though in the lobby. The hotel is in a good position, if a little tricky to find - the Madrid road signs are the worst!