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Location and view of city were great Room was old and dated, beds were dated, it appeared to be a former smoking room
The attendance by the reception staff was excellent
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
Staff very friendly and accommodating, good location
The breakfast was really good The whole hotel needs a facelift. I think the time with dark wood is over an also the rooms need a facelift too
The Service at the hotel was very very good. Spa, Pool etc.:)
location so good and staff so helpful very expensive though nothing
the view of the hotel was really good.
Location, front desk staff, concierge, great breakfast, room size, hotel layout beer garden with self service and impolite staff: this does not fit into a five star hotel
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
Great view of the cathedral - best in Cologne (I've traveled to Cologne many times) At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
nothing to complain, staff is exelent
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
NIce rooms cleaning team knocked at 8 AM waking up us because they wanted to clean the room. never happened in other hotel in my life
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
Room design, elegance, spacious, electronic shutters Nothing
Good location to go to the Koln messe Too expensive
great room, great shower a little far from the city center
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
Perfect location if you need to attend the trade show ast Koeln Messe. Specious rooms. Good bar-restaurant in the complex. The hotel woudl do with some refreshing - especially carpets in the corridors do not match the standard the hotel would like to maintain. Cleaness of the room was below expecatations - one day it was not cleaned at all, teas and coffee not replaced. not a big issue but just does not fit in such hotel class.
Hotel staff was excellent and very very helpful. All around great staff. Room was way to small and not worth the price.
The internet is VERY slow. It is completely unacceptable for a business hotel. Unless you have your own data plan on your phone avoid at all costs.
the room and spa facilities they charged me the wrong room rates on check out. my advise is to take a print out of your reservation just incase this does happen.
Room was extremely comfortable and quiet. Therer was no bathing soap in the wall mounted dispenser.
I liked the hotel pool down stairs. If theres anything I could change it would be that the receptionists would be more informetive of the public transportation.
I've been here several times, and i will surely come back again, Top grades.
Excellent meals, bar and bar staff. The room we were offered first was not as requested when ordered. It was a smoking room and did not meet our standards for cleanliness. This room was changed for a suitable one after speaking to reception, but it gave a poor first impression on arrival.
The staff were very helpful at all times We booked breakfast included but were charged extra when we checked out
clean hotel, goos service -
The entrance has no ramp, making it difficult for disabled people or people with heavy -trolleys to come up to the reception. Also, no explicit signs for the Dinner Hall are given. The receptionist insisted in speaking to me in english even though my german is way more fluent.
The room was amazing the beds were extremely comfortable! Nothing everything was excellent!
The staff was great and being a new hotel it was perfectly clean and ready for my arrival. The room was comfortable and I found the location to be nice for a business traveler. It was directly across from the arena and walking distance to the Rhine river, downtown, subway and train station. The breakfast was extremely delicious too!
The location to the Lanexess arena was the main reason for staying - ideal location. Incredibly friendly, accommodating staff, beds were really comfortable. The evening bartender was very professional and made wonderful cocktails. Nothing it was all lovely.
Breakfast was excellent, open 24 hours, room a good size, clean, and location to Koln Messe. Smoking inside the hotel,a bit noisy from the street.
Comfortable room , good choice for breakfast, good location After breakfats as you waited in the hotel reception for your collegues the breakfast waitress would come down and sit there and smoke. The reception was then totalyy polluted with cigarette smoke
Visit the city
The hotel was convenient for all amenities and close to the Lanxess Arena where I was going to a concert Travel from the airport to the hotel was easy with the station being close by to the hotel. Room was very quiet, comfortable and well maintained. Breakfast good and staff very friendly and helpful. I was a lone traveller and the hotel felt safe.
Perfect for Nokia Night at the Proms It was just perfect
Very comfortable and clean room and the breakfast was superb Air conditioning would have been nice as it was a little noisy with the windows open - we were on the main street
The staffs. They are so nice.
the very nice recptionists !!!!!!
Breakfast = more than excellent. Great Really Nothing !!!!
Ideally located opposite the Arena. Good value for money. Excellent breakfast buffet and friendly / helpful personnel.
Food was very good.
Very pleasant staff, good breakfast, close to Messe
Clean, effiicent, well located, good breakfast, comfortable. Has garage (extra charge) and small "spa". Would stay again
Very friendly staff, excellent breakfast, very convenient and great price. Nothing really, maybe tea/coffee making tray for room would be nice.
The hotel was well situated for my purpose (visiting the Koln Messe). The staff is very friendly and helpful. It's on a busy road, but the windows are well insulated so the traffic is no problem as long as you keep the windows closed (there is airco in the room). Good breakfast buffet, clean room, good value for money. The television set is a very small and outdated model.
I don't think I could name all the good things about this hotel. Located close to down town without the noise and crowds, good size rooms, well appointed, very clean, staff went out of their way to be helpfull, the breakfast was very good, and the price was excellent for such a fine hotel. I have booked many hotels over the internet and am always reluctant to book one that is not a brand name, I have stayed in many hotels that were not as they were represented on the web site, this hotel is everything the web site says and much more. I am scheduled for a returne trip to Cologne in five monthsa and have already booked a room here. This is the nicest hotel I have stayed in Europe for less than 150 E. The WiFi internet service is provide by Hot Spot, this service is not high enough of a security site for my busness computer to function so I had to use slow telephone connection. The shower could be larger for an american sized man and larger sized bathroom supplies would also be nice, but I was well satisfied with my stay and will be back.
Convenine location for EASA. Friendly and helpful staff. Very clean. Good breakfast. No
Clean and friendly would definately stay there again.
Immaculately presented, very spacious double room, complementary bottle of water and confectionery, sensibly priced drinks in fridge. Superb, traditional German breakfast. Absolutely nothing!
quiet location, close to city center and to the train station
Clean, small but with all needed elements like haidryer, mini bar, tv and so on. Very good for the price requested. Very well situated. Nice breakfast.
Very convenient location for our trip to Cologne. Walking distance to the exhibition centre and the city. Hotel team was very helpful in all our requests. Excellent value breakfast as well.
Nice position to go the fair and to the center. Hotelier has been very kind and helpful. It's more a pension than a hotel. It's not open 24/7. Price too high for the value (fair period?).
The room was very large and confortable. The hotel is very clean and staff is helpful. Nothing.
Clean rooms, small but good breakfast, centrally located. For the price, it was worth the money, not expensive for being so central in Köln. Please expect a very basic hotel/place to stay, but for this price it was perfect.
Complimentary bottle of water in our room was a nice geature. Our room was ready when we checked in at 10.00am to drop our bags off. Large twin room with comfortable beds. Mini bar in the room very reasonable. Shame the tv did not have a sky channel.
The cleanliness of the hotel and the welcoming of the person at the reception. The place is quiet and the room offer lots of space. This is the hotel I liked the most during my trip through Germany.
Simple, but good Hotel with friendly staff, and nice quiet location near city centre. Good pillows on the bed can make a big difference in sleeping comfort.
the hotel was in a handy location for transport links 5 min walk to tram + overground trains, staff very helpful and made us very welcome, comfortable,well presented rooms.
Clean, close to city centre, but quiet, good breakfast.
The hotel was very cosy and very charming with all animals that lived there in the garden.
Friendly personel! well located, close to city center and easy acces to the highways.
Very nice staff , perfect location for "Messe" & convinience from airport.
being close to a tube station & close to Koln centre.
The Hotel was located close to my meeting.
Courteous staff, clean and functional room, very good value, charming decor, large breakfast selection. No bad points.
The lady who checked us in was very helpful and really friendly. The hotel is so close to the train station as well, which is extremely helpful when you have a big backpack/suitcase to cart around.
Staff were very friendly and very helpfull. The washbasin was very small.
The breafast was not up to the standard of many other hotels I have used
Firstly, I appreciated the distance from the hotel to the Arena. Secondly, the hotel staff was very obliging.
It was close to the exhibition hall and was clean none
proximity to the Koeln Messe
Close to Theater am Tanzbrunnen
Room clean and cheap price No easy to find ...no shampoo , no cream at the bathdrom no hard drier at the room
location small from smoking
Ibis, Accor is a good chain of hotels. I have availed of its services in Sout-east asia too. Thumbs-up any time for this hotel. Only hurdle was the distance from Koln HBF. Although it is just approx 1.8 kms from Koln HBF, there is an Ibis right at the Koln HBF too, I wasnt aware of that.
location, food could not solve the problem of connection to the Internet
The rooms were clean and comfortable. It was the best hotel quility for the cheapest price. The hotel is situated only 1 km from the Dom and city center. Recommend everyone who don't want to pay extra money for staying.
The kitchen was great. There was enough room for 3 people and it was a cosy place. The reception was very helpful. But if they could at least provide basic tools like adaptors for international travellers, that will be great. Taking the stairs can be rather tedious when you have a lot of luggage.
Great breakfast. Very attentive hosts. Beautifully clean and warm rooms. Spacious bathroom.
Apartment was spacious Verry narow stairs, no lift, cold at nights and in the morning, turning of the heating while we were gone, poor internet reception on the highest floor
The owner was exceptionally kind and helpful--the hotel was very clean and comfortable--the neighborhood was quiet and peaceful
great location, quiet area, good breakfast
Friendly and caring personnel. Perhaps free internet facility will be a good plus (anyway, I don't believe someone can make good money on that).
The Hotel was very pleasant & very clean. We stayed in the apartment in the roof top which was very spacous & well equiped. The Owner was very helpful & accomodating. I would definately stay there again when I am in Cologne. There was nothing that I didn't like about the Hotel, but I would just warn people that there are a lot of stairs & no lift if they are disabled.
Quiet, privacy There is no elevator, staircase is too narrow and steep, a bit hussle to carry luggage to the room
everything is OK nothing
Nice stay, good breakfast, clean room, good location to Fair and city centrum.
- fresh bread for every breakfast - chinese owner's difficult english and german - cold in my room even a heating is set to max - interner access (WiFi) - very poor coverage on the last floor - the butter for breakfast unfotrunatelly not so fresh like bread - best before date was 09.2007 - every day the same food for breakfast - during my 5 day stay they were cleaning a room once, the towels have been never changed - theoretically not so far to the city center but deutzer bridge is very long - better to take a tram
I did not like this hotel for sure!!!! Very bad service. Awfull breakfast. Nobody understands english. Only chinese and basics of german. The worst what I have to write to myself the bill on reception computer, because the person at the receprion who worked did not know how to do it. And I payed for the room 120 Euros. Terrible! The person in the reception spoke only chinese. I could not understand anything. I stayed in the room with 3 beds and payed anourmous amount of money for it. And chinese guy from the reception went into my room and show which bed I should sleep. Awful! Do not recommend to stay at this hotel for sure.
The staff is very friendly and the breakfast is great, with a buffet. The staff don't speak english properly and the hotel is at the other side of the river, so you'll have to cross the bridge every time you want to see something.
The room was quite spacious and quiet, with a desk and a lamp. I also really liked having a fridge and a kettle. One member of staff didn't speak German, English or any other language I knew and I couldn't even communicate that I wanted some water with my breakfast.
The service and room are safisfying.
Position of the hotel No service staff: no restaurant, no bar, mini bar empty, tv does not work. Any kind of credit card was not able to use.
Nothing except the location. Hotel staff couldn't speak German. Room very basic - tatty and cheaply decorated.
Staf's english and german very bad. Breakfast poor. Location is near bahn, but bad for this money.
nothing dirty, chinese owners dont speak english
Good location, friendly staff No lift so had to carry heavy bags up 3 flights of stairs. Internet access did not work in room
central location, very nice employes, free WLAN bed
The reception was outstanding. The room was comfortable and very clean, but it was slightly smaller than I thought it would be. This hotel fits more into the Bed and Breakfast category. Good location, close to shopping, Lanxess Arena, and some restaurants.
Stuff Price might be 10% lower
It is near the fair area very small room, no reception available, no refigrator in the room.
Friendly staff, good breakfast, good shower, small but comfortable room with ensuite, very convenient for public transport, restaurant/bars close by for dinner Fairly thin walls so quite noisy from other guests. There was smoking in hotel, although rooms we had were ok for smell. Would have been nice to have tea-making facilities in room.
Very friendly staff - warm family-like atmosphere. Clean room (apartment). Nice quiet hotel. Close to railway station and Koelnmesse Center. Would stay here again!
Once i got to the hotel, i never had to take public transport much again, as it is a 5 min walk to shops and the Koelmesse, which was where i went everyday for 4 days. The daily breakfast was very filling, and all you can eat! The staff (family hotel business) are all very friendly, and although i do not speak German, we could communicate. No.
Wonderful hotel. Warmhearted staff and nice atmosphere.
location, very, very friendly staff!!!!