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Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Room was clean and modern. Bathroom door did not close.
Professional and helpful staff
The hotel room was lovely and comfortable and the staff were very helpful
Nice Location. Near Cologne Dom.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
the personal touch none
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Excellent health facility, very comfortable, and great location. No
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
Very comfortable and a great location.
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
location was very good did not use breakfast buffet due to being to over priced
The staff could not be more helpful and friendly. The food was good but not amazing.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
The staff were excellent, not to far from the cathedral.
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
Interesting building , helpful staff WiFi connec tion not straightforward
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
no complaints the service was first class
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
Location perfect comfortable and rooms quiet.
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
Location is good. Roadworks disturb traffic and scenery.
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
The Location was very good The room could have been bigger, but was comfotable
Due to building work for the new subway system access to the hotel by car was very difficult
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
professionnel and friendly staff. very good asiatique restaurant
All the lobby staff were helpful and pleasant.
The hospitality of the stuff was outstanding. No
Good location, good service
Everything was perfect
This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again. Nothing.
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
No complains. Very good breakfast included.
Very good buffet breakfast
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
over all very good
great central location
good service,city info,great location
wonderful location and very nice staff not enough pillows.
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
The design and the facilities and also have free WiFi There is no public computer to use
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
promptness of service
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
Position is ok, rooms are large, bathroom too. Far too expensive
Very modern and clean hotel. Located within walking distance of old town and cathedral.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
i like it
The space of the rooms and the location. Although the Hotel was near the center (12 min walking from the Dom) the surroudings were not too great (everything in works).
No problem encountered during stay, service following level of hotel nothing to mention
It had conveinient car parking, reasonable walking distance to the main shopping area and Christmas Markets. Pleasant staff who were very helpfull.
The location and the good quality of the rooms No tea or coffee making facilites in the room and no room service for tea or coffee (we did ask at the reception but was told that we had to go to the bar if we wanted a cup of tea or coffee)
location I did not feel that the staff were courteous, they do not greet guests when they re-enter the hotel. I would like to see a more extensive vegetarian menu choice,and breakfast included in the main price,because it is expensive for a family of four to purchase breakfast during a four night stay.
The rooms were small, but nice and clean. They didn't clean our room before midday, so we didn't have to rush in the morning... But the best part of the hotel is it's location; just walking distance of all christmasmarkets. Although we had a king-size bed, the sheets were singel and small. So if you move a bit during the night you might wake up due to a chill. Parking costs 12 euro's a day, so do the math if you stay long time there!
We rented hotel rooms for group attending Medica, our team members had all facilities they needed. No problem
easy to drive and find.close to city centre car parking charges too high,when under used. t.v. had 30+channels,but none in english.
The distance to the Catheral & shopping. The construction was not pleasant to hear early in the morning.
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
convenient position, good breakfast, kind staff
the location breakfast was good the price is a bit much
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
It was close to the Dome and other famous places. The room was a bit too small.
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
great location hotel staff excellent would stay their again any time in cologne
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm