Breakfast was okay but there are barely any staffs and no room service!
3 stars
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
5400 John Q. Hammons Drive NW, Concord, NC 28027, United States
Concord, NC
See location+1 704 455 8200Photos of Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Overview
Embassy Suites by Hilton Charlotte - Concord is a hotel, spa, resort, and conference center in one building. There are 308 guestrooms that come equipped with a kitchenette, a private bathroom, room service, air conditioning, and a safe. Daily housekeeping ensures that things remain fresh while guests are away.
The hotel provides Internet to guests for a fee. There is parking available on-site as well. Airport transportation is provided between the hotel and Douglas Airport, which is 17 miles away. The Concord Regional Airport is two miles away. Those who are staying at the hotel for business reasons can utilize the wired Internet in the business center. There are also fax and photocopying machines available. A number of conference facilities and banquet rooms can be booked for private events.
There is an indoor swimming pool on-site, which is open all year-round and heated during the cold weather. An attached spa and salon offers wellness packages and beauty services for interested guests. There is an on-site gift shop for those who want to shop for additional goods. The front desk in the lobby stays open 24-hours a day to provide additional accommodations to guests. For example, there is express check-in, laundry service, dry cleaning, and baggage storage available upon request.
There is an ATM on-site for guests to have convenient access to money. Each morning, there is a breakfast buffet in the on-site restaurant. Lunch and dinner services are also available.
Latest deals for Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Business center
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Basics
- Internet
- Wi-Fi
- Free toiletries
- Heating
- Air-conditioned
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Indoor pool
Family friendly
- Babysitting or child care
- Cribs available
- Kid-friendly buffet
- Complimentary breakfast
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Things to do
- Gift shop
- Golf
- Beauty salon
Parking and transportation
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bathroom
- Hairdryer
Bedroom
- Sofa bed
Fitness
- Fitness center
Reviews of Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
8.4
Very good
1042 verified ratings
Wonderful
554
Very good
137
Good
108
Okay
52
Fair
56
Mediocre
44
Poor
91
Summary of reviews
Pros (+)
Cons (-)
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.4 out of 10
5 reviews
9 out of 10
6 reviews
All reviews
Pros (+) We enjoy everything at the hotel.
Cons (-) Have nothing to complain about.
Pros (+) I love the Embassy suites format -- large suite style rooms, free cooked to order breakfast and managers reception in the evening
Cons (-) This was largest Embassy Suites I have stayed in -- 10+ floors. The pool, hot tub and work out facilities were way too small for that large of a hotel. These facilities should have been 4 times the size for the size of the hotel. There were a lot of families and a lot of kids here. The energy levels were a bit more rambunctious than I was looking for.
Cons (-) low water pressure on 9th floor
Pros (+) There a couple conferences going on at once, yet the staff and service accommodated us. The bar scene was great & active the staff was very, very good. Even though they were quite busy, they took the time to engage with the guests to make them feel at home.
Cons (-) That I had to leave!
Pros (+) Location, cleanliness, helpfulness, all needs met! Loved our breakfast!Everything was spot on! Good job!
Cons (-) My sister didn't care what our view was going to be, I should have said Golf View! But the speedway was fun too!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast buffet at the hotel?
The breakfast buffet at the hotel offers a large variety of choices and the serving staff and table staff are excellent, ensuring a great start to your day.
Are there any concerns about the cleanliness of the hotel?
Some guests have mentioned concerns about the cleanliness, such as outdated decor and stained carpets. However, many others have praised the hotel for being exceptionally clean and comfortable.
How is the quality of the beds at the hotel?
Guests have found the beds to be comfortable, providing a soothing and comfortable atmosphere for a good night's rest.
Is parking readily available at the hotel?
While some guests have expressed dissatisfaction with the parking situation, mentioning overwhelming parking and charges, others have found parking at the facility to be ample and convenient.
What are the highlights of the hotel's customer service?
Guests have praised the hotel's staff for their professionalism, kindness, and accommodating nature, ensuring a pleasant and comfortable stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Spa and Salon
Guests spoke highly of the wellness packages and beauty services offered at the on-site spa and salon. Consider indulging in these services for a relaxing experience during your stay.
Consider Bringing Your Pet
The hotel allows pets, although charges may apply. If you're traveling with a furry friend, this could be a convenient option.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as the Rocky River Golf Club, the Great Wolf Lodge Water Park, and the Charlotte Motor Speedway. Take some time to explore these nearby places during your stay.
Be Mindful of Additional Charges
Some guests were disappointed by the extra charges for parking. Keep this in mind and factor it into your budget when planning your stay.
Plan Your Visit Around High Season
July is considered the high season, so if you prefer a quieter experience, you may want to plan your visit during a different time.
Check Room Amenities
While the rooms are spacious, some guests mentioned that the pullout couch mattresses were uncomfortable. If you plan to use the sofa bed, it's worth considering this aspect.
Consider Business Center Facilities
If you're traveling for business, take advantage of the wired internet in the business center, as well as the fax and photocopying machines available for guest use.
Take Note of Breakfast Quality
While many guests praised the breakfast, some mentioned that the food quality was not up to par. It's worth considering this aspect if breakfast is an important part of your stay.
Inquire About Handicap Parking
If you require handicap parking, it's advisable to inquire about the availability of spaces in advance, as some guests noted a lack of designated parking.
Location
5400 John Q. Hammons Drive NW, Concord, NC 28027
What's nearby
- Rocky River Golf Club0.5 mi
- Hendrick Motorsports Complex0.6 mi
- Water Park at the Great Wolf Lodge0.6 mi
- SEA LIFE Charlotte-Concord Aquarium1.1 mi
- Concord Mills Outlet Mall1.2 mi
- Richard Petty Driving Experience2 mi
- Frank Liske Park4.7 mi
- Cabarrus Brewing Company6.5 mi
- Old Courthouse Theatre7.3 mi
- Memorial Garden7.4 mi
- Cabarrus Arena & Events Center11.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
April | September | $215 | $221 |
Cheapest month to stay with an average 31% drop in price. | Most expensive month to stay with an average 51% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Closest
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See most recommended stays in ConcordGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.3 | 7.4 mi | Concord Regional | 1.5 mi |
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