Phoenix Copenhagen, Copenhagen Hotels from $133

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 2,536 reviews

Location

9.7 "Terrific location."
Bar and Beverages

9.3 "Incredible bar."
Service

8.3 "Great service."
Breakfast

7.3 "Good breakfast."
WiFi

5.6 "Internet is average."
Amenities

4.9 "Bad amenities."
Room

3.8 "Rooms are not good."
Comfort

3.1 "Quite uncomfortable."

View all review categories

Overall Rating

Based on 1,496 reviews

Location

9.5 "Terrific location."

9.8 "98% liked the proximity to sightseeing."

10.0 "City centre within easy reach, said 100%."

10.0 "100% enjoyed the restaurants & bars nearby."
Service

8.4 "Great service."

9.2 "92% found the staff to be very friendly."

7.9 "79% said the reception staff was great."
Breakfast

7.6 "Good breakfast."
WiFi

6.2 "Internet is average."

5.1 "51% thought the wifi quality was ok."
Amenities

4.5 "Bad amenities."

4.9 "51% thought the building wasn't nice."

0.7 "93% thought the facilities needed updating."
Room

4.0 "Rooms are not good."

0.7 "93% said rooms were small."

2.5 "75% complained about the bathroom."

1.3 "87% thought they were poorly maintained."

4.9 "51% said rooms were dirty."

0.6 "Air conditioning was criticized by 94%."

3.7 "63% found problems with the furniture."

0.5 "For 95%, the rooms looked old."

1.4 "86% said the bathroom was dirty."

1.3 "87% had problems with the shower."

1.3 "87% criticized the small bathroom."
Comfort

3.1 "Quite uncomfortable."

0.7 "93% said rooms were small."

0.6 "Air conditioning was criticized by 94%."

4.9 "51% thought it was too noisy."

1.3 "87% criticized the small bathroom."

View all review categories

Overall Rating

Based on 431 reviews

Location

9.6 "Terrific location."
Service

7.9 "Good service."

9.2 "92% found the staff to be very friendly."

7.9 "79% thought the service was very professional."
Breakfast

7.3 "Good breakfast."
WiFi

5.5 "Internet is average."
Vibe

5.2 "Vibe was decent."
Amenities

5.2 "Average amenities."

5.4 "54% thought the building was acceptable."
Room

4.2 "Rooms are not good."

1.3 "87% said rooms were small."

2.3 "77% complained about the bathroom."

1.3 "87% thought they were poorly maintained."

0.4 "For 96%, the rooms looked old."
Value for money

3.8 "Value below average."

0.7 "93% said the breakfast was too expensive."
Comfort

3.1 "Quite uncomfortable."

1.3 "87% said rooms were small."

View all review categories

Overall Rating

Based on 228 reviews

Location

9.7 "Terrific location."
Service

8.5 "Great service."
Breakfast

7.4 "Good breakfast."
Vibe

4.9 "Vibe wasn't good."

1.4 "86% criticized the unstylish hotel."
Amenities

4.4 "Bad amenities."

4.8 "52% thought the building wasn't nice."
Room

3.7 "Rooms are not good."

2.5 "75% complained about the bathroom."

1.5 "85% said rooms were small."

0.7 "For 93%, the rooms looked old."

3.8 "62% found problems with the furniture."

1.2 "88% thought they were poorly maintained."
Comfort

3.3 "Not very comfortable."

1.5 "85% said rooms were small."

5.0 "For only 50%, the noise level was all right."

View all review categories

Overall Rating

Based on 380 reviews

Location

9.7 "Terrific location."
Service

8.2 "Great service."

9.4 "94% found the staff to be very friendly."

7.8 "78% said the reception staff was great."
Breakfast

7.3 "Good breakfast."
Vibe

5.4 "Vibe was decent."
WiFi

5.2 "Internet is average."
Amenities

4.9 "Bad amenities."
Room

2.8 "Awful rooms."

0.9 "91% said rooms were small."

1.9 "81% complained about the bathroom."

1.4 "86% thought they were poorly maintained."

0.4 "For 96%, the rooms looked old."

0.5 "Air conditioning was criticized by 95%."

3.5 "65% found problems with the furniture."

1.0 "90% criticized the small bathroom."
Comfort

2.7 "Quite uncomfortable."

0.9 "91% said rooms were small."

0.5 "Air conditioning was criticized by 95%."

1.0 "90% criticized the small bathroom."

View all review categories

Hotel type

Luxury Hotel

Guests recommend this as a luxury hotel.

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Friendly atmosphere"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

6.8

review from

The easy access this hotel has to many of the sites that are to be seen in Copenhagen. This hotel is only worth it, if you wish to have easy access to everything. I would not recommend staying at this hotel if individuals wish to have a nice hotel experience. My wife and I realized it was not worth staying at this hotel. We did not like that the rooms were way too small. The rooms portrayed online and through the websites make the rooms appear bigger than they are. It was hard for my wife and I to move around and we only had backpacks with us. The bathroom was another story and we hated it. The bathroom floor is literally one floor where you stand on which you shower, go bathroom, and use the mirror. The toilet holder was barely holding onto the wall and fell off a couple times and the towel holders were in the same condition.

Reviewed Sep 2016
6.3

review from

Tha position

Reviewed Nov 2010 by Anonymous
5.7

review from

Location is great for city centre. It is just far enough away to be reasonably quiet at night as Copenhagen has many bars/nightclubs/raves, etc and can get rowdy. This is a repeat stay for me at Phoenix. be aware that "Superior room" in Europe is not same as expectations in North America. This would be a tight squeeze for 2 people but I knew that

Reviewed Nov 2010 by Anonymous
6.7

review from

Really Good!

Reviewed Oct 2010 by Anonymous
5.3

review from

Large television in the room and the bathroom was clean. The breakfast has everything you could need. The room is small for how much we paid.

Reviewed Oct 2010 by Anonymous
6.3

review from

The room was clean. I use the wake-up call facility in the morning. On the two days, the wake-up calls were required as I would have continued to sleep !. The breakfast was fine. On this occasion, my wife did not accompany me so I did not dine in the hotel in the evening. PLease note that I stayed in the hotel previously, it is close to the EEA building where I had my meeting and my head office ma\de the booking on the internet. From a point of energy efficiency, it may be more efficient to keep guests in one side of the hotel and to have separate heating arrangements for each floor/side of the building and thus heat teh section immediately required.

Reviewed Sep 2010 by Anonymous
6.4

review from

Service, location, room as such No aircondition!!!

Reviewed Aug 2007 by Anonymous
5.2

review from

Excellent area; near city centre. Good size room. Nice breakfast. Very dated. Hairdryer faulty. Shower faulty. My room backed straight on to a washing up room, so v. noisy. No air conditioning.

Reviewed Jul 2007 by Anonymous
7.2

review from

The breakfast room was understaffed when we came there about an hour before closing time

Reviewed Jul 2007 by Anonymous
7.2

review from

Central position Breakfast service was 'average'

Reviewed Jul 2007 by Anonymous
4.8

review from

Internet network was not very strong, Breakfast buffet was very weak compared to other hotel that I stay at in Copenhagen.

Reviewed Mar 2007 by Anonymous

6.8

review from

The easy access this hotel has to many of the sites that are to be seen in Copenhagen. This hotel is only worth it, if you wish to have easy access to everything. I would not recommend staying at this hotel if individuals wish to have a nice hotel experience. My wife and I realized it was not worth staying at this hotel. We did not like that the rooms were way too small. The rooms portrayed online and through the websites make the rooms appear bigger than they are. It was hard for my wife and I to move around and we only had backpacks with us. The bathroom was another story and we hated it. The bathroom floor is literally one floor where you stand on which you shower, go bathroom, and use the mirror. The toilet holder was barely holding onto the wall and fell off a couple times and the towel holders were in the same condition.

Reviewed Sep 2016
6.7

review from

Really Good!

Reviewed Oct 2010 by Anonymous
7.2

review from

The breakfast room was understaffed when we came there about an hour before closing time

Reviewed Jul 2007 by Anonymous
7.2

review from

Central position Breakfast service was 'average'

Reviewed Jul 2007 by Anonymous

6.3

review from

Tha position

Reviewed Nov 2010 by Anonymous
5.7

review from

Location is great for city centre. It is just far enough away to be reasonably quiet at night as Copenhagen has many bars/nightclubs/raves, etc and can get rowdy. This is a repeat stay for me at Phoenix. be aware that "Superior room" in Europe is not same as expectations in North America. This would be a tight squeeze for 2 people but I knew that

Reviewed Nov 2010 by Anonymous
5.3

review from

Large television in the room and the bathroom was clean. The breakfast has everything you could need. The room is small for how much we paid.

Reviewed Oct 2010 by Anonymous
6.3

review from

The room was clean. I use the wake-up call facility in the morning. On the two days, the wake-up calls were required as I would have continued to sleep !. The breakfast was fine. On this occasion, my wife did not accompany me so I did not dine in the hotel in the evening. PLease note that I stayed in the hotel previously, it is close to the EEA building where I had my meeting and my head office ma\de the booking on the internet. From a point of energy efficiency, it may be more efficient to keep guests in one side of the hotel and to have separate heating arrangements for each floor/side of the building and thus heat teh section immediately required.

Reviewed Sep 2010 by Anonymous
6.4

review from

Service, location, room as such No aircondition!!!

Reviewed Aug 2007 by Anonymous
5.2

review from

Excellent area; near city centre. Good size room. Nice breakfast. Very dated. Hairdryer faulty. Shower faulty. My room backed straight on to a washing up room, so v. noisy. No air conditioning.

Reviewed Jul 2007 by Anonymous
4.8

review from

Internet network was not very strong, Breakfast buffet was very weak compared to other hotel that I stay at in Copenhagen.

Reviewed Mar 2007 by Anonymous

Phoenix Copenhagen

$133+

Overall guest ratings

Review highlights

Good to know

Nearby

About

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews