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very professional and courteous
Staff on arrival extremely helpful. Very good atmosphere, enjoyable stay, even if only for one night! Nothing bad to say about any aspect of our booking or stay at the Hotel.
Very friendly and helpful staff. N/A
was a business overnight stay as working in the area. Excellent value especially as breakfast free.Will be booking again next week
Nice bed and design of the room, perfect internet access No possibility to open the window (for me personally very bad, because I am pregnant and all the furniture, carpets etc. were new and still evaporating (toxic?) vapos; air condition in the entrance hall and breakfast room were much too cold!!!!
Clean modern hotel. Very comfortable Queen sized bed Plenty of room in the shower. Non found
Very handy for purpose of visit to Corby. Staff very friendly. Will consider staying infuture when in the area. Buffet breakfast was good although a bit confusing trying to find everything that was wanted.
Aircon in room didn't work
The comfort of the room and the facilities. Very helpfull staff. Large "party" in the bar area which closed the restaurnat at 6.30pm. Children and adults running up and down the 2nd floor rooms passage way some couple of hours after mid-night which meant sleep was not possible until after 2pm.
It is just valu for the price. The room was rather nice and neat, but it was not sound-proof at all. We couldn't get sleep due to noises from hall way. The location is not for trip with family or leisure purpose, since it is located in the middle of industrial area. But the staff, facility, free breakfast were fine. very noisy at night. no facility for fax and print.(we asked to print our boarding tickets, but decliend.)
We came up for a conference at Kettering over a weekend period and the hotel was very quiet. This was excellent for us - the staff were very friendly and helpful and nothing was too much trouble. The rooms are a little tired but comfortable, but I believe they are about to be refurbed. The gym facilities appeared very good but the access used by normal everyday members was the normal fire doors to a corridor in the hotel - which were left wide open, which I am sure in summer time it would be fine - but in the middle of winter was freezing and put us off using the facility due to the sheer coldness - maybe an entrance lobby could be made for this area - would maybe be a little more enviting.
the pool etc and rooms.
The overall experience was very good No
Hotel and staff very friendly and helpful, room excellent Restaurant very poor, Fawlty Towers' comes to mind, lets down the rest of teh hotel.
Excellent service good facilities friendly /helpful staff Booked on line so was not entitled to a refund when a colleague cancelled - I found this very disappointing as I had booked 3 Double rooms, and then overheard the receptionist tell another customer there were no Double rooms left? Very disappointed if my 3rd room had been reassigned then as a good will gesture Holiday Inn could have at least offered some vouchers to the value of the room - be fair. Also disappointed with the local taxi services £20 for a 7 mile 10 minute journey 1 way is unacceptable - sort out your local cabs
The location was ideal as we had to be near the International Swimming Pool. Plenty of parking but did not get time to use spa facilities/restaurant. The room could be bought up to date e.g modern TV, furniture fittings etc. - though this did not spoil our overnight stay
Location easy to find good parking,breakfast was a buffet overall good value
expensive bar and snacks
Ease of access, nice interior, calm & peaceful shower in rm 240 was not very good
Proximity to the Rockingham racetrack. That is the reason why I go there. Parking facility is large for my van and motorbike and staff is very helpful Room next to me was occupied by a very noisy couple of people.
Disappointed with restaurant and menu Road noise and very noisy floorboards!!!!
The room was larger than expected and of a high standard. The staff were very helpful and never had anything other than a smile for guests. Food was of great quality too.
Nice, clean room, friendly, helpfull staff.
There was a football match on at the football ground nearby and there were no parking places at the hotel car park, I had to sit in waiting traffic for 20 minutes before I could park up.
The staff were very friendly and helpful - particularly Amanda on Reception and Laura in the Restaurant. Unfortunately, I was visiting a seriously ill brother in Corby. I pre-booked my rooms but had to change them and was not allowed a refund. I realise this was explained on the booking form, but I lost 2 nights B&B. Perhaps a part refund could have been offered. However, I would stay again because of the staff.
I would like to say thanks to the lady who was on reception on the night of 6/07/07 for being so understanding with my prediciment.
We had a good airy room on the ground floor, near to facilities. The check in was quick and easy, staff very friendly (important to us). Breakfast was reasonably priced and good value. We really enjoyed our stay and intend to visit again as the hotel is convenient for visiting family in Kettering.
Room of a very good standard. Breakfast buffet good value, resturant meal in the evening just ok.
pleasant atmosphere, friendly staff n/a
Good selection of food and drink, along with Sky Sports in bar area Nothing
Location & views of Rutland Water
The beautiful view from our room over Rutland Water, waking up to that view each morning made our day, and the staff who we had met previously and who made our stay perfect. Nothing to dislike.
Sadly the experience with poor quality expensive food and bad service in the restaurant coloured other aspects of the hotel The food is of very poor quality for the prices being charged. Service in the restaurant poor - beggars polite description. Very small room that would be inconvenient for a stay longer than a couple of nights - no area to relax in other than the bar that was small for the numbers even in November!
the hotel and the fantastic location, cant wait to go back. no
The view of the lake and the friendly staff The bedding - one sheet and a blanket is not enough in November should have had a nice duvet. The hotel was in separate buildings - reception in one, bedroom in others, Restaurant in yet another.
Walked round Rutland Water and visited three local towns.
Lovely gardens beautifully kept with views over the water. Very good swimming pool available free to guests. Improved service in restaurant. No
Not bad (See above remarks) The swimming pool was not open till late and also I found the going up the stairs to get a toweland also to book in at the desk was a bit of a bind.
Excellent discounted tarriff, good breakfast, quiet room. I could not print my confirmation and reception had me booked in for the wrong night!(12th Nov.) However when I returned home and checked my confirmation it had the correct date the 11th. It was fortuitous that there was a room available
Loved location views one the best English hotels I have stayed in especially for the star rating given. The bed was very uncomfomfortable you could feel the springs left me with an aching back.
The Staff were efficient and friendly The toaster was faulty at breakfast but other than that I could not fault the service.
Everything was excellent from start to finish ! When I arrived there was no record of my booking (booked online). I had printed out my confirmation - quickly dealt with, staff apologetic, a room quickly found for me. Luckily they were not fully booked!
Excellent hote, very new and staff very friendly. The rooms were more than adequate although the hotel was tricky to get too off the roundabout.
The room was very nice and ready to sleep straight away. There should be a microwave available for heating up of baby food etc..!!
Check in was excellent... Active hotels hadn't sent booking through when we rang active hotels the person dealing with was useless. The receptionist at Holiday Inn was great she really put things right. Breakfast has improved now at holiday inn express with scambled egg and bacon the problem on three days the egg was gone the girl was very very slow to react and needed telling so there was a delay because she had to go and cook it!!! 4 times they ran out of spoons!! One of the drink despensers for the orange juice was giving out very weak water all week! And probably still is! An otherwise brilliant hotel spoiled by lack of attention to detail
i didnt like the fact that i left my i phone charger in the room to discover house keeping staff have taken it!!!very annoyed
Rooms very comfortable and spacious. Very quiet, no noise heard from the rooms next door. Breakfast was ok....could maybe have done with a little bit more choice; maybe more fruit or pastries. What we had was good though.
Uncomfortable bed - kept rolling into middle of bed
We couldnt find any fault at all with either the hotel or the staff who were exellent which is why we booked your hotel at kettering Cannot find any bad points
The quality and attention to detail of the room furnishings and the general attitude and service provided.
Location, bar Smell of food in rooms in main part of hotel
The staff were very good, food very good & super central location. It was warm in the room (below freezing outside). Very comfortable bed & bedding. We were in room 45, the Hayloft, it was seperate from the rest of the hotel (not a problem) but the low celings were. I have lumps on my head to prove it & I'm only 5ft 7ins. Our friends room in the mail building vas fine.
Good location for centre of Stamford - friendly helpful staff especially restaurant booking by web-site did not reveal room allocated was on top floor of town house - not suitable for unfit over 70's. Room was moved to hotel (room 4) but situated opposite to premises to disco that played loud music until early hours on both nights of our stay
central location, facilities in the hotel, room size and comfort, special discount rates
Our room was absolutely beautiful and extremely spacious. It was great value for money and very handy for Stamford centre. Our room was located in the Cottage, across the courtyard from the main building, the whole property is lovely and feels very secluded, and romantic. There was a wonderful breakfast provided in the morning and check out was a bit later than usual. We would definitely stay here again. The only downside of our lovely room was that our enormous king size bed was in fact 2 single beds pushed together which left a huge ridge running right down the middle of our bed. This made it very uncomfortable! Also as we were checking out we found a notice written in very small text on the back of our key packet that we were entitled to a complimentary round of drinks in the hotel bar on our first night in the hotel. No one had mentioned this to us or pointed it out which was a bit annoying as we had had a few drinks in the bar.
The bed was very comfortable and the food at the hotel was very good.
Beautiful hotel, lovely rooms Car park was too small
Very nice large room, good food in restaurant. Excellent location for town of Stamford. Radiator wasn't working properly - and it was bitterly cold. They did provide an electric fire. Bathroom very small, not much room to move around.
Room was cold - no heating and window open. Wet shower meant that the bathroom was unusable after showering. Very small room. No space in dining room, had to eat in annex. Room access key expired before departure time.
Breakfast. Anaemic sausages!
The hotel was very convenient for a meeting we had arranged. It offered a good size, comfortable room at a reasonable price. Breakfast was also very good.
Friendly Staff Had to send my Dinner back on Sunday,uncooked dissapointing after a long journey
the spa facilities were lovely, great way to relax
No smoking rooms and Hard access to smoking areas
All the staff we met were welcoming and considerate.
The staff were very friendly and helpful. The hotel is very good value for money. Good restaurant with a good selection of wines. Nice atmosphere everywhere. Confusing breakfast pricing system. Uncomfortable ricketty child cot.
Breakfast Yes several things:1) the fact that I rang the hotel to enquire about a reservation and a particular rate and was told it did not exist. I have since learnt it did. I booked through late rooms as their rates were cheaper!. 2) I had a serious complaint about the rate and the room and I am still waiting for the hotel manager to call me .................
convenient for a family reunion poor communication between staff, instructions not passed on
I was impressed by the exceptionally friendly disposure of the staff - especially one very helpful lady in the restuarant.
Staff friendly & professional, breakfasts excellent, ensuite magnificent No window outlook to the bedroom ( this room was attached to the main house), we assume the other rooms would have such outlooks. The room itself, whilst clean, was a little crowded and the decor somewhat out of date.
clean, comfotable, good location and good breakfast and value for money.
Excellent value, very nice room and good breakfast. None
My friend and i enjoyed our stay at the hotel - it was clean and warm and the barn conversion added an extra special element to our stay. It definately served our purpose and we will be staying here again later in December 2010. The home cooked breakfast in the morning was great too and set us both up for the day. Thank you!
A fantastic hotel in a very quiet location. Could not find any faults
A warm, clean room. Excelent breakfast. Polite staff/owners. Internet had failed on the night I stayed. Mobile phone coverage is bad. (Neither of these were the fault of the hotel)
Clean modern facilities in good order The heating struggled to cope on what was admittedly the coldest night of the year, particularly the unheated en-suite and corridors.
The rooms (we booked 2) were lovely. The staff were very friendly with good advice about the local area and the breakfast was great and plentiful. The area was lovely and it was so peaceful and quiet you didn't feel like others were staying. The pub nearby was nice as well.
The rooms were so lovely. Also on arrival we were made so welcome and informed of all facilities.
Early check in was really good.
Breakfast and dinner were excellent. Courtyard setting very relaxing. Slightly understaffed for dinner / evening bar.
The food was excellent Bit cold getting from room to hotel resturant
Room was large, comfortable and well-appointed. Location beautiful and peaceful. Breakfast very good Evening meal over-priced
Good location with some excellent views of Rutland Water in distance. Room was comfortable; well appointed bathroom; very comfortable double bed. Some staff a little indifferent; breakfast service was patchy; room make-up did not replace used items,
very pleasant staff and good food room was a bit noisy due to people upstairs, would ask for different one next time
The food was excellent The bed was uncomfortable (room 37)
Have stayed here twice and will place the hotel on my regular list of places to stay.Great value for money;superb atmosphere;ample free parking with friendly staff eager to help as required.Excellent meals and all round pleasing. Nothing
Room was nice, staff friendly, did not get to use many facilities but they appeared satisfactory. The quality of the breakfast could have been slightly better, meal was slightly under cooked.
The friendly and informal atmosphere and the food was amazingly good. car park a bit on the small side, tv in room outdated, bathroom needed updating
Reception staff very helpful Cost of breakfast very poor value for money. Could not accept American Express.
hotel was quiet, with a comfortable feel and the atmosphere was very plesent
As we only stayed one night it is hard to really comment.
Welcoming, clean and comfortable, lovely old room. A background noise, like a fan, not the en-suite, that ran all the time. it was only noticeable at quiet times, but spoiled a perfect room a little.
The dining room [dated 1604] and the quality of the food. We felt it was too quiet because of lack of visitors due to weather, floods etc.
Pleasant and accommodating staff Price of the evening meal for the main course not value for money
Nice breakfast and very good location for rutland water.
Great personal service from owner and staff
Friendly service. Quiet. Very good dinner and breakfast No
The Bar and Menu were the best part £55 for camp bed!!!!!!!!!
Evening entertainment [ piano] the meal Book in and the bed
Close to conference No breakfast available Sub standard rooms Building in need of repair internal/external
The Raven is in an ideal location for Rockingham speedway, the staff were friendly and the room was a good size and clean. a bit on the basic side but you get what you pay for.
Good food, friendly staff. Could not connect to the free wi-fi even after having to go down to bar and ask for the password. this was one of the main reasons for booking this hotel.
The staff was very helpful, the night I was there the weather was very cold out side but my room was warm and cosy and I would certainly book in again when I am over that way again.
There were none
Hard pillows & noise from club next door
Close to place of work Noisy and shared bathroom facilities
Clean and bright, all facilities working Breakfast should be included in price, was a bit noisy on Friday and Saturday night
Clean and tidy, good selection of services, excellent and friendly staff. None
Room cleanliness and service
Clean, comfortable accommodation. Would be nice if had proper restaurant for evening meal.
Hotel very clean and tidy, reception staff polite and friendly No internet connection from my room, very frustrating as I'd had the same problem the night before in a different hotel. Not a lover of the continental breakfast.
Clean and tidy Decor and bedding dated
Reason for booking hotel was it's convenience visiting relatives in Rushden. no, it serve it's purpose.
Close to main road / route.
Room itself clean There was a smell in the room, which appeared to come from the water - you had to run the water for a period of time before using it. The hotel was basic, and after arriving late and hoping to get a meal, they had run out of food. There was a lot of noise from other guests in the early hours of the morning.
gym facilities dining expensive
Great staff, good food and excellent historical environemnt Rooms were a little small and water temperature was too cold
Swimming pool is great. Rooms are great. Okay - small point - tv remotes don't work that well
Historical impressive building, in a countryside setting. Bedrooms had fantastic size bathrooms. Nice spa. Staff would benefit from some customer training in the bar and restaurant.
The staff were very helpful. We didn't have much of a veiw in our state room, we reserved a table for dinner for 8.30 and didn't get seated till 9.15. Staff were very sorry, and we got a complimentry drink.
Great people. Excellent service. Walls were too thin and as there was a wedding on we didn't sleep much!
Very friendly relaxed atmosphere not just a number the rate is important for business travellers staying one or two nights
The staff were charming even though the Hall itself is a little worn around the edges. The food is terrible.
Beautiful building and setting Hotel was rather cold in the evening
A very comfortable, relaxing environment. Excellent food. Great service.
A very friendly hotel. Lovely surroundings, great character and very clean If there was a downside it had to be the dresscode of the staff in the restaurant. The wearing of jeans by waiting staff was not befitting to the environment but more than made up for by the friendliness of the staff and would not put me off going there again.
Helpful staff - a good meal and pleasant location. Bar area very comfortable and inviting. Good food at a very reasonable price. Lovely setting and enjoyed breakfast in the conservatory. Two out of three lights in bathroom not working.(one ceiling and one above basin) Advertised free internet - no connection,(checked with staff, who then had to phone someone to find out, only to be told that it needed something or other that we already had) and it still didn't work, which was then confirmed by another diner, whom I had overheard, who was also irritated. It had been a major reason for choosing this location. Unable to remove the plug from the bath! The internet booking reservation that had been made was not in the diary. Because of location, curtains had to be drawn all the time to keep any sort of privacy. Nless curtains were drawn (in daylight) completely exposed to the world!
Very impressed. Excellent room, very high standard. Nice bar, excellent food. Relaxed atmosphere.
Pleasant location Menu and food were very good A lot of the staff were not friendly or welcoming There were three errors on my restaurant bill There was a shower screen which was not fit for purpose which culminated in the bathroom floor and everything else getting a soaking.
Lovely relaxed atmosphere...... especially after busy day working... made us unwind quickly.
food at dinner and breakfast was excellent wet room rather impractical as floor completely wet after shower and took a long tome to drain away
The comfort & conveniece of the room, the good food & the friendliness & helpfulness of the staff.
Good, pretty location. Lovely, comfy rooms. Had a good evening meal in the restaurant and enjoyed the pub. Breakfast was great too. All very cosy. The nearby church tolled each hour through the night, therefore I wouldn't recommend this to anyone who is a light sleeper. But this really is the only criticism of what was otherwise a lovely stay in a pretty part of Lincs.
staff food friendliness