Friendly Staff, Pleasant atmosphere, appearance or room and ammenities, clean and comfortable. Unfortunately my room had a unpleasant odour, based on this, I will not be staying at the Campanile again, nor will I be recommending it. Campanile,
I found the rooms clean and well equiped, the staff were very friendly and helpful and it was good value for money, i would come here again.
Good reception on arrival. Facilities in room very good. Slightly shabby appearance on stairway to rooms
The staff were pleasant and helpful and the evening bar meal was to an acceptable standard. Although clean the room decor was tired and could do with updating. The bathroom was particularliy in need of some work.
Affordable, easy to find, clean, quiet
The room was simple but had everything we needed
Cheap and clean. Decent bed and had a bath. Wifi was free (but signal was v poor). Kettle stand was broken but still worked. Heating was only just adequate. Pillows were a little too big.
This is one of our favorite hotels. Good beds and baths at a very good price. What more can you ask for???
The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.
The whole experience was brilliant at a brilliant price too
Nice place and centrally located Room wasn't very warm
From the second you set foot through the doors into the foyer, there was a great warmh of welcome as well as a very high standard of cleanliness and attention to detail on the interior design.
Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree
Room was excellent Restauant was fully booked in the evening although plenty of takeout places to choosee from. The staff were really slow in the morning at breakfast too ordered a coffee and then sat there for 10 mins with no one explaining it was self-service and then not knowing how to charge the bill to my room account. Was in a hurry, so really annoying
Friendly staff Difficult to struggle through the dorrs from the car park with suitcase, brief case, laptop and handbag!
very friendly and helpful staff, central location
Good staff on reception and in breakfast room Room was a bit cold - had to ask for a heater. Toiled for a long time to get internet access - when I queried with reception they said they had to "release" access - which was annoying as I wasted time trying to resolve. Would have been useful if there had been a notice in the room to this effect.
Staff helpful and discrete Hotel was cold in places at times toilets on first floor were rather lonely, seemed strange that none on ground floor
The good service atmosphere and ambience none
Altough my room8 was fine, i booked 3 rooms one of which was poor, unable to flush wc at 3am. lacked alittle atmospere
The atmosphere was good. We came for a party and had a wonderful time None
Easy parking, efficient service in restuarant and reception Decor a little shabby and the bathroom bin had not been emptied after the previous occupant left.
Good value for money The rooms dated and modernizing brochure showed a lovely. Hotel and was misleading as it did not show the wing we were in. It was if we were staying in a motel from the sixties
Location - close to my office The rooms are awful - need a serious updating and any form of soundproofing would be good. I felt like I was sharing!!
The room we upgraded to was lovely. We had to pay to upgrade to a warmer room. The room we were first allocated was very cold, almost fridge like and the cistern took a great length of time to flush. The drink i was served at the bar had to be returned because the soda was flat so we requested an upgrade. The upgraded room was beautiful. God help anyone who had to stop in the modern wing.
Pleasant friendly reception and dining staff. I found the bed extremely uncomfortable. Everything else was great, but I would not stay again because of the bed - it was far too hard.
Dinner was very good and the lounge/ lobby area is very impressive and was tastefully dressed for Christmas They gave my 2 subordinates free upgrades to 'executive' rooms and passed me over in the process - bodes well for their future prospects with our company :)
convinient central location no
the fact that it was in the town centre and near the bus station which made it easy for me to my business. Nice large room and a good breakfast to start the day.
Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.
Easy access to City Centre, breakfast excellent,efficient polite staff No hotel parking
In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.
The convenience of being in the City Centre and not being that far from our function. The hotel was excellent in all categories
The size of the room. Doors and frames needed replacing .Also around the bath the sealant needed replacing.
Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged
The free tea and coffee and the trouser press. The odd stain on the carpet and the increased security on the hotel room door did not seem to work
nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.
The food, the staff see above
receptionist (an Irish lad) was very helpful and extremely efficient. He was an excellent frnt man for the hotel.
That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road. The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!
the overall experience was great. Fantastic value for money. Staff friendly and informative. Breakfast was enjoyable and plenty off it. All in all 10 out of 10! Nothing!
The breakfast was good. The staff had no time for you.
The hotel was convienient for my meeting in coventry, the receptionist was helpful & quick with booking me in, I had to change my room as the first room I was put into smelt damp & musty, the guests in the next room decided to use their jaquzzi bath at 1am in the morning and the noise was horrendous so had very little sleep The was a large que for breakfast -so i had to leave without as I would have missed my meeting if I had stayed in the que
beautiful grounds,large room indifferent check in staff
the breakfast's were very good and very good value for money bathroom was very dirty
Needed to have some paper work faxed to a customer, not a problem, will do that for you was the reply I got from the front desk, well done I would look at what's on offer food wise, people don't mind paying a bit extra for a larger menue.
Not a great deal to be honest. Arrived at 7pm and told could not have a meal as there was a christmas party, kept awake most of the night by the party goers banging doors screaming and shouting and then arrived for our continental breakfast to see a box of cereal on offer and that was it!! We left at that point and explained to the receptionist the situation and was looked at blankly!!! Most of it, the reception area has obviously been updated and no doubt the rooms are on the cards! Booked the suite and it did not materialise, we had a fairly "old looking" room.
Good breakfast The room we were initially given had not been serviced but that was soon rectified.Also the TV didn't work properly but, again, this was soon recyified.
Great value for money, I paid £39 for this room at short notice. The staff were very friendly, polite and helpful. The location was great for the city centre, which was within walking distance. Very clean hotel lobby and room The shower was a wee bit tricky to turn on/off but otherwise fine
Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.
The hotel was really nice considering it is such a reasonable price. Breakfast in the morning started at 7, but was not ready at 7.. Often took about 10 minutes for everything to come out - so not suitable for those that need to leave early.
Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area. None
stayed on 3rd floor; room was clean, bed uncomfortable and carpets were dirty; not the usual high standards we are use to here
the retail close by some things
catering was good n/a
The location was excellent. Hotel was very in every for a hilton Very bad smell through the hotel.. Very dated in every way.
Value for money as we booked through a last minute website and with today's prices for hotels of this calibre, we thought it good value. Nothing. All fine (apart from a rowdy party taking place on the Saturday evening!)
My room was lovely - spacious and airy and the air conditioning was a Godsend! I was disappointed with the bar staff. I had a drink, moved away from the bar and then returned around an hour later. Unfortunately, my dirty crockery from earlier had still not been cleared away! And the barman was stood behind the bar with no other customers and nothing to do!
The hotel staff were extremely helpful with any queries and they very very friendly.
The standards of the rooms. The price of car parking.
The hotel is in a quiet location, but well connected and close to the main roads. The facilities are modern and well maintained.
very good for the ricoh sports and easy to get to off the M6
Service ferom staff was kind and excellent Food was way too expensive bordwering on the extortionate
room was a good size - clean and well equipped food was really poor. First night I had a cheeseburger - it came on a hard, stale bun and the plate was covered in paprika. Not nice and not cheap either. Second night was better - greek meze platter - but low quality for the price.
very dog friendly the only slight nag would be it was advertised as having a swimming pool however the pool was covered and could not be used
Very friendly staff
The mattress was tremendous did not get the morning paper i ordered
The hotel is ideally situated close to the Ricoh Arena which made attending our trade show very easy. Comfortable rooms and helpfull staff.
A bit disappointed that the hotel advertised all in one television but the internet did not work
Excellent breakfast. Pillows were just awful. So bad infact I had an awful sleep (and I can sleep anywere). They were like a solid round cushion. Crazy.
The waitress who had a sense of humour! The fire alarm going off at 4am (faulty sensor) THe hotel receptionist (miserable)
The staff were excellent and the hotel is excellent value for money. The perfect position for getting to the NEC each day as well.
food was good tired appearance of room, stains on wall
Helpfulness of staff A bit out-of-the-way
The hotel was convenient from the motorway network and well signposted. The poor quality of food and general "run down" feeling of fixtures and fittings many of which were not functioning did not make the stay enjoyable.
Clean, modern room
I found it very cold in the room even with heating on, should of asked for another duvet!
hotel room very basic,carpet on stairs very drab as if not cleaned,bathroom very cramped, when usingtoilet my knees were up against the shower cabinet, very uncomfortable and limited toiletries, bar very busy with a wedding party so guests had difficulty getting service and seating
the bed I had was probably the least comfortable I've slept in, I have stayed at this hotel a number of times before and have had no problems.
Good value for money - Nice English check in staff Hotel infrastrcuture looks a bit dated, but then I wouldn't have got if for £50-00 if it had plush surroundings
The geography of the hotel with steps and stairs made it difficult to move luggage around. I have a case on wheels like many to save carrying. I thought that email assess in an improved and upgraded hotel was poor only really being available in the common areas.
Ease of booking through this web site The food standards have dropped. Charging for WiFi access which didn't actually work. Pre-authorising my credit card for "added incidentals" which apparently is for "my convenience"
Very clean Very poor service especially in bar
I wasnt happy with the first room they provided, but they gave me an upgrade without fuss. the second room was lovely, and the spa was well appointed The standard rooms were small and needed updating.
Staff reacted well to setbacks. Very nice room (albeit next to car park), but some lights didn't work. Excellent swimming pool. Our room was for disabled people, and had no shower facility and an awkward bathtub. There was no TV remote or tea/coffe making facilities, but staff quickly remedied this. Directions for getting to hotel need to be reviewed.
Setting and atmosphere. Very slow bar service. No draught beers or lagers available, apparently sold out. Beer was obtained by the manager after I complained.
The swimming pool facilities were good. The bar service was poor and the size of the meal was poor value for money. There did not appear to be enough staff for the size of the hotel. The record of our booking was not on computer and they blamed the booking company which was very unprofessional. Also wrongly stated I was room only and not bed and breakfast.
food / room service was good heating was broken, hairs on the bathroom floor and carpet grubby
lovely tranquil setting and good standard of facilities and food.
easy access to major cities and tourist locations, eg Stratford the bar was unusable as there was a wedding reception and for most of the evening only had one bar man serving, hence very slow service.
Ease of booking in, room size, location for arranged meal near NEC. Thickness of walls which moved everytime adjacent room slammed door in early hours, shower over bath always dangerous if slip (has happended in Austria-still hurts) - shower cubicle better, bed not stable so creak/move with every twist or turn, mini bar be handy but not specified on booking so aware not available. paper requested when we were prompted but no show up to check out time - issued free when leaving which nice touch as bill paid at that stage
when we arrived there was a queue, only one person on reception,but very friendly. no sheets for the wee ones bed, asked 3 times for sheets to be put in her room, she ended up sleeping on a bare mattress, not impressed, nice pub food but took forever to come.
Not all the staff were helpful or polite.
Because I was down for a wedding the hotel was suitable for a function tobe held in.
Quiet area of Coventry, nice and peaceful after the hustle and bustle of the 'city areas'. We had a large room with a large, very comfortable bed. Having checked in, we entered our room to discover a 'bomb site' (the room had not been made up after the previous occupant). We were upgraded to a better room but the hotel had two rather disappointing points that should be addressed ... The corridors were 'littered' with the remnants of peoples food and drink from their rooms (and these items stayed outside of the rooms, in the corridors, overnight and were still there the next mid morning) ... and ... the hotel is understaffed, there was a painfully slow wait for breakfast and checking out.
Ease of checking in and out. The location was ideal for our purpose. However the pool was too crowded to use during our stay.
The Hotel rooms and surroundings were nice and comfortable. The bar staff and reception were helpful and efficient. There was a great atmosphere in the bar. Food was excellent and plentiful. Good locatiton too The restaraunt staff were poor. Particularly at breakfast time. There did not seem to be any maagement present at breakfast time and staff had no interest in making sure you were looked after. 2 mornings we had to ask for basics like cups for our coffee, milk, knives and forks. The staff did not respond pleasantly to this, like it was too much work for them. I did notice a change on Monday morning when we were looked after very well but the staff were also different.
The Hotel was well situated for our needs with very friendly and helpful staff, a good restaurant and excellent value.
Comfy beds and good breakfast staff friendly Could not find second towel and tea, coffee and kettle kept in a draw
The staff were extremely helpful & friendly nothing was to much trouble the matress on my bed was an unbelievable experience just like being in a tree that would not stop moving I am sure all the springs that were covered with a thin piece of cotton were not joined together the whole thing just quivered I was terrified to lay down in case I fell out
Good value and service
The price. Solely the price. There is nothing about this hotel to recommend it. Actually - the barman - really polite and friendly - and proactive at getting sales Check in. The woman saw me walking toward her, and then turned to another member of staff and she asked about some DVDs he was supposed to be getting her. After they finished she turned to me. Despite me introduicing myself, she asked my name for her notes, and then called me Sir throughout, instead of my name. When I called from my room for an iron she said "What?" I asked if she just said "What?" And her reply was "Sorry, didnt hear you." The room s are like staying in an elderly relatives spare room
Not a lot The reception staff very unfriendly. Unable to charge items to my room as I had a debit card, I had to pay for things as I went along. They could not find a room service menu. The price of a glass of lemonade was £1.35!!!!!!!. Very noisy on the A45. I left a menu card out for my breakfast, instead of my breakfast I received a note telling me the price I paid did not include breakfast, so if I really wanted it, I had to telephone and let them know.
Easy parking, very clean, friendly staff, The restaurant was very small conscidering the amount of rooms,,as there was a load of coaches the restaurant was working on a shift basis and I was asked to come back later ( I was famished)..I ended up going to the local Harvester about 5 minutes away which was excellent and very cheep...probably better than the restaurant.
The bed was comfortable TV was not great and wasn't freeview
Good Value for money untidy car park
not a lot the food in general and the rooms are dated with the bathroom needing acomplete overhall
staff were friendly
The staff were really nice and helpful Nothing
good staff, good food, would highly recommend this hotel no
Booking.Com had not forwarded the correct reservation details to the Holiday Inn Coventry.A morning paper was ordered but not left outside room and only received on checking out at midday.
The hotel was light and modern. The room was quiet, clean and comfortable. The breakfast choice was very good Staff polite and eficient.
Good restaurant / bar for cost of room. Overall very nice hotel for money
Not a lot Reception staff, Food.
The Attitude of the staff was excellent, I was going to write a letter to you to say this. we were very pleasantly surprised with the Hotel and will definately use Holiday Inn again for any future trips
A lovely hotel with a relaxed atmosphere. Having to leave. The bar & food prices we felt were a little expensive for our household income of £19k.
location was good, staff were very helpful and friendly.
Easy to find, conveniently located close to motorway
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Good food and good service Warm, ac would be a benefit
Freindly Staff Value for money size of room no bath
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Polite and helpful staff Tv to complecated
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Polite Staff and fast room service which provided hot food. lack of smoking rooms even though booking.com gives you this option.
The staff are very friendly and professional Not all of the rooms are of the same level of comfort and quality however the staff are responsive to issues raised and are happy to move you to another one
Caterig staff were very friendly The hotel looked tired and in need of refurbishment. The window in my room would not shut properly
clean and friendly poor view from room
The staff were very friendly and helpful. The room was very quiet despite the central location (traffic/promximity to local bars).
Waiting staff at breakfast were very nice and efficient The hotel had no room service or dining facilities to offer, this was not advertised on the website at the time of booking. The room was at best fair, dirty walls and stained bed linen. The lobby area had peeling wallpaper and appeared generally unclean. I have stayed in many hotels and this was at best pretty poor in comparison. I would rate this hotel as a 2 star.
The decor, comfortable bed and sky tv. The taxi firm the staff used was more expensive than the one we used to get back to the hotel.
I did not like the fact that one of the rooms I booked was upgraded and had the same style room as we had and paid less. Also there were no robes in the room as stipulated.
everything was like i would of expected it to be
Food okay Reception - bloody slow. Bar - cold and slow servioce.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
No draught beer
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
The relaxed atmosphere and friendliness of staff.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
helpfull staff, good food, easy parking no
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Not alot poor reception service
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
position of hotel
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Convenience and location for the NEC. Excellant accces to Solihull shops.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
Spacious room The bar was noisy but one had to consider that there was a wedding reception
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
We were upgraded. Location to the town. Choice for Breakfast
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
nice and quiet in the bedroom
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
The gym didn't open until 7, which is quite late
Despite twice speaking to the same person on reception in the early part of the evening, to report the bathroom light was not working this was not fixed. We could therefore not shower in the morning as the bathroom was in complete darkness. We were looking forward to our stay and were very disappointed. What a shame as we would now aviod making another booking at the Corus chain of hotels.
Was good value for money The decor in the rooms especially bathroom could have done with modernisation
Suitable location and car parking satisfactory- Breakfast was a complete failure due to lack of freshly cooked items without having to wait considerable time. Noise from other activity booked into hotel.
room service was very poor. If number was answered it seemed staff were too busy to also have to do roomservice, therefore it was late or not responded to.
access to pool emptiness of restaurant
The location is very good for the city centre and airport I found the staff very disinterested in their clients.
Hotel was easy to locate. Room had everything necessary for an overnight stay. None
the location the bed linen was dirty, the mattress was very old and uncomfortable. We couldnt get through to room service, the operator or reception for 20 minutes. The room service staff were rude, the food was extremely poor. The room was very small and not worth £59, it was also unclean, and our food was left in the corridor for 12 hours.
The restuarant was very good and the service here was wonderful (in the restaurant) The room was filty, in total disrepair and not what it was advertised to be at all. The termperature of the room could nto be controlled at all and the rooms were stifling hot.