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Price was good considering most hotels increase prices significantly during the Masters week. Nice workers. Easy check in and out. Very loud all night from large trucks on the road. Not the cleanest or most updated hotel. Got in at 1 am and checked out at 7 am so those were minor inconveniences. Probably not an ideal place to stay for multiple nights.
Mix up with reservations, blood on mattress cover Room 210
they gave us a full refund it was infested with roaches and we left immediately and stayed at another hotel
Nothing Roaches. Grouching staff including Ben!
Right next to walmart and good variety of restaurants nearby Internet speed a little slow
The room was nice and because the hotel was not full it was very quiet ! The pool water was so cloudy you could not even see to the bottom and it was only 5 foot deep ! It should be cleaned better !
The room smelled absolutely fantastic. We got one of the larger 2 bed suites (I think I did this on accident)..the room was HUGE, as well as the bathroom. The hotel was nice and quiet. Staff was very friendly. Outside of hotel was trashed because of construction on another hotel beside them, this wasn't their fault though.
The staff was great . The rooms were very clean , was impressed that they change the spreads daily. The rooms were clean and comfortable. Great place to stay
The manager allowed me to cancel my entire stay the very night I was supposed to stay with no cancellation fee. The fact that when I searched for "pet friendly" hotels on kayak, I expect either NO pet fees or the fee to be included in the nightly rate or shown below the rate. Not on the actual hotels' terms and conditions page in fine print at very bottom so when I show up with 5 pets they tell me it's a $15/per pet PER NIGHT additional fee. No. Just no.
The rooms had been renovated and were modern and pretty. Staff was feuendly and accommodating. The breakfast was hot and delicious. Given the opportunity, I would stay again... after renovations are complete. The room I stayed in the bath tub had not been replaced and was a little bit grungy. Also, due to 1start floor renovations, the pet owners were on the floors with everyone else. My neighborson had a barking pooch which was uber annoying.
The staff are always great. I've stayed here four times over the last three years and have had good experiences with staff each time. This trip the elevator on the end of the building we were staying in was out of order which was a pain but not something I would complain much about.
Clean room. Plush towels. Comfortable bed. Only one person on staff at night, so unable to leave desk top meet a pressing need.
Staff was professional and polite. Reserved 3 nights 3 weeks ahead for wedding party. No mention of major renovations going on on hotels.com nor from front desk when I called the hotel. Clutter and noise everywhere. Contractors right outside our window on scaffolding. Bed linens badly stained. At checkout $70 difference in what the hotel charged and what I paid in advance on hotels.com. Front desk said take it up with hotels.com. Would not used hotels.com or holiday inn express again. Disappointed.
Good location and staff was friendly. Room had that old hotel smell no other complaints
I liked the room, the bed was nice and soft, the room was very clean. Everything about the check in and the room was great. I didnt like that housekeeping came to my room at 9:30 am while I was still sleeping. They also cam again at 11:30 am but it wasnt time for me to check out. I requested late check-out thru booking.com and it was granted for 1pm. I got an email from the hotel stating that 1pm check was good. The rep still came to my room at 12 noon saying it was time to check out. When I went to the front desk at 1pm the rep stated that he didnt see the late checkout request but I had the email on my phone.
The only thing I can say that I liked about my stay is the price I paid for the room. The room was dirty when we checked in, the toilet wasn't bolted to the floor. Couldn't get anyone on the phone when we needed to. Couldn't walk outside the room without seeing people outside smoking pot and smelling it. Very poor place to stay.
The location. I didn't like anything about the hotel aside from the location. It was dirty and the staff was rude plus we found a bedbug in our room!
Big bathroom Breakfast no selection and food was stail
It was very quite
Clean Need repair. When we arrived she initially said no room. Wanted me to call you to get my money back. I think she was new. She said she had a room another person did not claim. It turned out fine. No bugs
Nothing I didn't like anything. The front desk person was rude and threw my money at me. The room was filthy with dirty towels. Nothing was clean!!!!!
This guest did not leave comments about this hotel.
The overall experience in checking in with ease. The convenience of the hotel being around surrounding gas station and food places. Cozy inside with working heater during my stay. N/A
They violate my rights
Close to highway No staff at check-in counter,hair was found in the sheet,odor smells,have to ask wifi password,breakfasts is not enough â€¦
Nothing No flat screen
The building exterior was beautiful. Interior: Dirty walls. Dirty carpets. Dirty ice bucket. Paint chipping off the walls. Trash on floors in breakfast area. Small AND dirty pool. Cleaning crew lounging in lobby all day, looking just as dirty as this hotel was!
Good bed and pillows. Hotel was nowhere near full and we were given a 1st floor unit near the side entrance....a poor location most likely due to discount booking.
I that the room was clean. The staff was pleasant. They didn't have any nonsmoking rooms. I was a little put off by that because I have a child with asthma. I wasn't told that I would be put in a smoking room when I made my reservation online.
Convenient to restaurant's and interstate 20. Clean rooms. Helpful staff. Poor breakfast selection. Wouldn't recommend staying around for this.
The staff was very friendly and the room was very clean. The noise from the hall and other rooms was a little loud but that may be the case for most hotels.
The Rooms were clean and the A/C worked great Also there was a decent breakfast in the lobby. Its no the newest hotel but i can tell that the owners do take care of the room and the hotel. I was in a non-smoking room and it really was non smoking. So many times i check into a hotel and they smell but this room was great.
It was close to work that I needed to be at It was very outdated and felt a little unsafe in the area it was in
The location and the bed was big a comfortable. The front desk clerk was very rude and seemed very uninterested in any of my concerns, the breakfast was served so early that we missed it, and on the 2nd day there the WiFi stopped working and the front desk lady said basically she couldn't do anything.
This guest did not leave comments about this hotel.
Hotel was close to restaurants and interstate 20. Hotel was not very clean, hairs in bathroom, sticky stains on table, stained sheets, cigarette burns in comforter, and old carpet that looked like it hadn't been vacuumed or cleaned.
The price. Cleanliness. The comforter was extremely worn down. There was a bug in my room. The paint was peeling in the bathroom
Nothing good about this experience other than they gave back my credit for the second nite that we did not stay with no arguments. Regretfully I must rate this hotel experience as one of the worst I have ever had. The room was more than 'long in the tooth'. The accommodations were shabby and unclean. We stayed one nite bc we were just too tired to deal with the situation immediately.
Location near interstate, comfortable beds, and a good shower head. Manager was very nice & accommodating.
Price was good & staff was excellent. No
They charge for everything. And they want you to eat their breakfast in the lobby it's not like it's a 5 star breakfast
Leaving it. Lots of channels on TV. Hair in the shower. Breakfast bar coffee is cold. They had signs everywhere about what was broke. Ice machine broke. Had a coffee pot in room but no coffee or condiments. I don't think these folks care about the tenants at all.
We were there for the Spartan race and it was a good location for it. Easy to get to the race and easy to get to food etc. The night we checked in staff helped us with a printer get everything we needed for our race that I forgot to print etc. The day after the race staff had water hose out back and helped rinse off shoes etc. Will stay here again!
The room they first gave me had blood on the sheets. I went to the front desk and told the lady I wanted to be moved. She never appologized or said anything but my new room number. There's lots of "working" girls that hang around that hotel. It's not small child friendly.
The room was clean the staff was nice You could hear everything in the other rooms and when you walked downstairs and around to the front to get in your car it reaked of a urine smell.
Breakfast was unexpected but very fresh choices.
Wonderful linens and mattress, very reasonable price, convenient location to horse park and restaurants and small refrigerator and microwave in room. Thank you for very comfortable accomodations! Difficult to access wi-fi and TV.
Location Wasn't clean , construction going while there. Food terrible . Would not recommend this hotel . Could be great with golf course and horse park mountain bike course . Need to have someone up the game for your brand at this location . No towels avialibel . Staff had no name tags or uniforms.
No major issues per se but curtains in both windows were ripped and sample bottles may have been previously used. I would not stay here again.
When we booked a smoking room, we didn't realize it meant marijuana in addition to cigarettes. We aren't smokers, we just needed a room and didn't have any other options. We tried to tough it out, but just couldn't make it work and when we went, calmly, to ask about a possible refund, the front office got mad at us. We couldn't get a refund because it had been over 30 minutes already. At all costs, try to avoid. - Cody