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3 locations in Cozumel
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Reviews
2.0 Poor
May 2021
Pros:
Office was closed i did not get the carCons:
The office was open2.0 Poor
May 2021
Cons:
They did not have the car that I reserved. Also added additional fees at the pickup. They offered to take me to the hotel and deliver the car the next day, but we had already booked a tour that we needed the car for and honestly I didn’t trust them.2.0 Poor
May 2021
Pros:
We arrived at Alamo and they did not have a vehicle for us. They said Kayak did not confirm whether Alamo had cars available. It was the worst car rental experience I have ever had.Cons:
A refund.2.0 Poor
May 2021
Pros:
NothingCons:
They gave away my car and had none left2.0 Poor
Jan 2021
Pros:
the shop was closed. how is it even possible to rent a car!!!!Cons:
if the shop were open where i rented the car!!!2.0 Poor
Jan 2021
Pros:
Not a thing!Cons:
Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.2 locations in Cozumel
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Reviews
8.0 Very good
Feb 2024
4.0 Mediocre
Jan 2021
Cons:
I bought the insurance online when I reserved the car but when I went to pick up the car the employee said the insurance I bought online was worthless. He said I need to buy insurance from him or I wouldn't have any, or very little liability coverage. I didn't appreciate having to buy insurance twice.One location in Cozumel
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Reviews
2.0 Poor
Jan 2021
Pros:
The local operation is a scam The insurance was 3x the cost of the online rental ,and changed 4x ln a five minute conversation. We walked back to the airport with all of our luggage and rented from Hertz.8.8 Very good
Mar 2020
Pros:
Has economyCons:
Time it took to return car was slow2.8 Poor
Mar 2020
Cons:
We found out that a reservation with these guys is not a reservation, it is a request. No car for us.One location in Cozumel
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Reviews
2.0 Poor
Apr 2021
Pros:
NothingCons:
Thrifty doesn’t exist on Cozumel anymore5.2 Fair
Aug 2017
Cons:
The insurance was triple the rate for the car so we paid a lot more than anticipated. The car was not clean and even after we cleaned the windshield, it was covered with a haze and very difficult to see through at night.8.0 Very good
Jan 2017
Pros:
The people at the pick up/drop off were very friendly and helpful.Cons:
The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.8.0 Very good
Dec 2016
Pros:
I think all cars are newer now so you should get a good one. Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance! Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount. Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them. They are along with their sister company Dollar the best on the island I think.10.0 Wonderful
Oct 2016
Pros:
nice little car. Agent walked around it with us and marked on paper prior damage when we picked it up. This was nice. Staff was helpful and polite.8.4 Very good
Jul 2016
Cons:
when we reserved it the price was excellent then when we got there they added "insurance" and fees that raised price atleast 4x the amount!One location in Cozumel
One location in Cozumel