Best Western Plus Denton Inn & Suites

Location is good. Given room with 1/2 size mini-fridge (like 2' tall) and hand-held shower head with bracket at 5' above floor (happened last few times here). Have bad back so 1/2 size fridge is a problem. Asked to be moved at check-in and told no.

Great location for my stay Room 212 issues : Leaky air conditioning carpet was wet Their is a leak on the ceiling The shower head needs to be replace when you move the angle it shoots water everywhere might just need a new seal.

This guest did not leave comments about this hotel.

The people were very friendly. There is a lot of construction around this hotel. The exercise room left a lot to be desired.

The hotel was right next to the highway, but not so close that the traffic disturbed you. The night time front desk clerk checked us in quickly. We came in late and wanted some short restful sleep. We were interrupted by loud drilling and banging about 10 am. The front desk (day) clerk started calling the room around 11:30 until we left at 12:03, we were already up from the drilling, ugh

Absolutely nothing I'm 5'5 and had to duck to wash my hair in a rigged up shower that was leaking with the shower head off to the side. The room had an old smell and advertised as updated but there was nothing updated about this hotel. I would not recommend it or ever stay

1. Front desk employee during check in was very helpful and courteous. A true profesional who carde and was well trained. 2. Nice, large television with lots of good channels. Three HBOs! 1. Room seemed to have previous water damage. Planks of wood were stashed under the bed and an air cleaner was plugged in and on when entering the room. The room smelled strange, a mix of mold and ash. 2. Room lighting was flourescent and depressing.

Good location. Access to restaurants, Wal-Mart and I35. Owner/manager typical mom/pop operator. Actually told a guy he could not take his breakfast to his room. Seriously. You have to watch Best Westerns as many are owned by single person and they can be hostile.

Proximity to I-35 Not very clean.

The location. Without a doubt, the staff at this hotel is the WORST I have seen. They set checkout at 11:00 PM, but they are banging on your door raising hell to GET OUT at 10:30! They are rude and treat guests horrible. DO NOT GO HERE. The staff needs to be fired!

The morning staff was awesome and friendly. It was also a great location.

This guest did not leave comments about this hotel.

The room we stayed in was clean but the smell was the same. i didnt complain because the entire placed smelled. it was too late for me to get another hotel. i was traveling with one of my children. This hotel smelled horrible. The hallways smelled like cigarette smoke on the first and second floors. There was also another smell that was separate form the cig. smoke that smell musty. to be a 3 star hotel it was a disappointment.

completely outdated and carpet was horrible. My room was by the elevator and anytime someone went up and down no matter what time it was I heard it.

It was clean Wish the breakfast had more varieties of food.

Not much was likeable about this hotel. Oh, except the TV. It was a 50 in TV in a small room. Not a 3 star hotel at all. Amenities were lacking & the location was loud. Walls seemed thin & it was hard to rest in this hotel.

Location is excellent, near food UNT, TWU etc environmental controls not operational, the new clean, environmental friendly remote hard to operate, noises all night long, staff was occasionally interested.....at least say hello

Location Rooms smelled of cigarette smoke; had to change rooms 2x. Third room didn't stink like smoke but we lost a bed in the process and had to request roll-aways.

Location Room was not like anything in the pictures advertised. The room smelled musty and moldy. I woke up completely congested and with a sore throat. When I mentioned the musty/moldy/damp feel in the room the hotel staff just said, 'Oh...sorry.' No solution...

Absolutely nothing the staff

Quiet room Unfriendly staff. All business. How much does it cost to be welcoming and friendly?

Nada Head of bed was against elevator wall. I t clanged all night kept us awake. Not adequate staff to handle the morning rush checkout. Not adequate breakfast.

The hot breakfast was ok The room was not what I expected. The bed was hard, the furniture was out dated, the hallway was loud. It was not worth the $--- I spent and didn't come close to the star rating

the cleaning lady was polite Starting with check in the Hispanic girl at the counter was very rude. She never spoke and when I inquired that my keycard was not working she just snatched the card. Hair in tub. Stains on shower curtain look like blood. Mens shave hair on towel.

It was just average to sub average digs. Hard to get in and out of, and the breakfast isn't worth waiting for. Better off going to Cracker Barrel just across the parking lot.

The rooms were very nice, roomy and spacious. The bed was comfortable and it was very quiet so that we could rest The breakfast was awful and the guests and staff were very unfriendly.

I was put in a handicap room . the shower was a hand held unit , but was mounted to low on the wall to stand under it. the next morning ,one of the staff tried to force her way into the room . ( she was on her cell phone and not paying attention to her jo

Housekeeping was very rude. Wouldn't stop knocking on door. The phones in the room did not work. Felt rushed out.

For the star the hotel was clean, rooms and bedding were comfortable. For a 3 Star Breakfast was not that good. Coffee smelled bad at breakfast time.Had issues with internet connection. For a one night stay it was alright.

the lady at the desk needs to be retrained. She never said hello or thank u or good bye. She just said oh!! They need to get someone who can cook. The worse food I ever ate!!! The wall way was soaked and bath tub to small.

The location is convient. The staff hung up on us when we were trying to get directions. Our room was turned upside down for 'maintenance purposes'. When housekeeping left there was make up and other items in the room that were not ours.

Price,size of room. The breakfast was not very good. Poor arrangement, setup of service. Coffee hidden in bad spot. Only one waffle maker so daughter was not happy because line to use the maker. Out of waffle mix too!

Great lobby, it set the tone for the rest of the hotel. The rest of the hotel fell short after seeing the lobby.

The location was ideal as it was close to Denton and I-35, and the hotel was clean. Upon arrival, the temperature in our room (by the room's thermostat) was 81 degrees (F). Also, the common areas on our floor were 81-85 degrees (F) and remained that way our entire stay. Finally, our room's mini-fridge wasn't cooling properly.

nothing Had a real bad smell in the elevators and the beds were not comfortable also too many kids running around making noise at night the breakfast was ok the first morning the second morning it was horrible.