Hotels near San Diego Airport

Hotels near San Diego Airport

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San Diego (SAN) - San Diego, CA
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Best hotels near San Diego Airport

Cleanliness
9.2
Comfort
9.1
Facilities
8.6
Food
6.5
Location
9.5
Overall 9.0 Excellent
Based on 1,048 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
8.6
Food
6.5
Location
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
8.0
Facilities
8.2
Food
6.5
Location
9.0
Cleanliness
9.2
Comfort
9.1
Location
9.5
Services
9.0
Staff
9.2
Cleanliness
9.3
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
9.1
Comfort
9.0
Location
9.5
Services
8.9
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
9.4
Services
9.1
Staff
9.0
Cleanliness
9.2
Comfort
9.1
Location
9.2
Services
8.9
Staff
8.9

Good 7.0
Pros: Its location and views.
Cons: The beds were hard and lumpy.
Good 7.0
Pros: Beautiful view from hotel rooms!
Cons: Stains on couch and beds were uncomfortable
Excellent 10.0
Pros: Breakfast was great I liked the food variety that fits everyone, cafeteria people are great and helpful . Eating with family in the lounge was great . Drinks and desserts are amazing. Everyone works hard and amazing in the kitchen. Front desk people were amazing and welcoming.Rooftop was great to sit with family. The pool is amazing and the towels that were offered by the hotels were super clean . Thank you for your hospitality.
Cons: Nothing
Excellent 10.0
Pros: Great location and good interior design and ambience
Cons: Pricey
Excellent 9.0
Pros: Awesome location right on the water!
Good 7.0
Pros: The pool was clean
Cons: The bar wasn’t open when we were there.
Excellent 10.0
Pros: Excellent location!
Excellent 9.0
Pros: Location location location!!!
Cons: Yes wasn¿t as clean as it should be i found some else contacts on the floor.
Excellent 10.0
Pros: Staff and all sanitizer stations. Excellent location
Good 7.0
Pros: The hotel was in a prime location. Convenient walk to restaurants and the USS Midway.
Cons: The biggest problem was there was a family next door and the rooms are connected with a door. Although they were closed i could smell when people used the microwave for food and odor from the other room. With covid it's NOT safe at all.
Excellent 10.0
Pros: Beautiful hotel. Great location. Staff is amazing!
Cons: Parking is pricey.
Excellent 9.0
Pros: Close proximity to the cruise line terminal, several restaurants within easy walking distance, good breakfast
Cons: No airport shuttle; the airport is only a couple of miles away, so a cab ride was not expensive
Excellent 9.0
Pros: The breakfast is always good with lots of options. The views from the room are very nice. The location allows you to walk to most downtown places.
Excellent 10.0
Pros: The views are amazing!! And the rooms are beautiful! Exactly how they're pictured!
Cons: No!
Excellent 10.0
Pros: Comfortable Room
Cons: Limited elevator excess crowded at times, stairways could have been another option.
Excellent 10.0
Pros: Hotel staff went above what was required to make our weekend very special.
Excellent 9.0
Pros: Very good location
Excellent 8.0
Pros: Todos los empleados incluyendo los de mantenimiento fueron muy amables.
Cons: Para ir al estacionamiento hay que salir fuera del Hotel y tomar otro acensor. El costo del estacionamiento es muy alto.
Excellent 8.2
Cons: Shower pressure was horrible.
Excellent 8.5
Pros: Staff was very friendly, valet service was quick and the hotel was clean.
Springhill Suites San Diego Downtown/Bayfront - San Diego
Rated #1
9.0
Excellent 9.0
Based on 1,048 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.2
Facilities
8.2
Location
9.3
Overall
8.4
Overall 8.9 Excellent
Based on 502 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
8.2
Location
9.3
Overall
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Location
9.5
Services
9.3
Staff
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
9.5
Overall
9.5
Cleanliness
9.2
Comfort
9.1
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
9.4
Comfort
9.2
Location
9.2
Services
9.2
Staff
9.3
Cleanliness
9.0
Comfort
8.8
Facilities
5.0
Location
8.9
Overall
6.7
Cleanliness
9.2
Comfort
9.0
Location
9.1
Services
8.8
Staff
9.2

Excellent 9.0
Pros: It was clean and the staff was amazing!
Cons: Nothing
Excellent 9.0
Cons: Great place to stay my family and i will be back again.
Excellent 10.0
Pros: The hotel is beautiful and it’s location is fantastic. Liberty Station provided many different places to eat and parks and trails for recreation.
Cons: My only complaint is that you had to ask to have your room serviced. With 4 people in one room, we had to call every other day for toiletries, towels, washcloths, empty the trash, etc.
Excellent 10.0
Pros: Not applicable due to covid
Cons: I did not like covid
Excellent 10.0
Pros: The spacious room, the view of the Harbor, the friendly staff, want a be Starbucks in the lobby, just great hotel
Cons: Couldn’t stay longer!!!
Excellent 10.0
Pros: I really think that the hotel prices where to expensive. Other than that everything was good
Cons: Prices
Excellent 10.0
Pros: The view was beautiful and it had the kayaking/paddle boarding and the BIRD scooters very close and we played with those a lot.
Excellent 10.0
Pros: Great location, clean rooms and friendly staff ¿¿
Good 7.6
Good 7.0
Pros: The friendly staff quickly checks you in, very quickly, which is great nowadays. The hotel is very quite even with its proximity to the airport.
Cons: My room was not cleaned well, I found someone's fortune cookie fortune on the floor in a fairly conspicuous place. Seems my room was vacuumed all that well.It also smelled somewhat strongly of mildew in the corner by furnace/ AC.
Good 7.2
Excellent 10.0
Pros: The location, the room was clean, the staff were all very nice and it was just a very pretty hotel.
Cons: No
Excellent 10.0
Pros: The staff was great . The front desk staff went above and beyond !!! Couldn't have ask for a better experience!
Cons: 0
Excellent 9.0
Pros: It’s clean and the location is great. You can walk to liberty station and water is nearby. After dinner, a stroll around the area is doable. The staff are friendly and allow us to do early check in , which is easier especially traveling with a baby
Cons: Hmm I wish the size of the room is bigger but it’s fine for a location like this
Mediocre 3.0
Cons: Old hotel, slow elevator, bathroom showers had no pressure and toilet was also old and slow to flush. Was not expecting this especially given the high cost of the hotel room
Excellent 9.0
Pros: Great location! Near restaurants and outdoor activities.
Cons: None to mention
Excellent 10.0
Pros: very clean, nice views, good location
Poor 1.0
Pros: They gave us a room that the toilet didn’t work and we ask for different one and they didn’t, worse experience ever
Cons: Staff
Excellent 10.0
Pros: Less than 15 minute drive to the beaches and downtown. Beautiful view overlooking the bay and extremely clean room.
Cons: Parking was $13 a night.
Excellent 10.0
Pros: Location clean
Cons: No
Good 7.0
Pros: Cleanliness, brought our own wipes to disinfect and not one spot of dirt. Hotel room and bathroom were clean.
Cons: A lot of visitors in pool, which made us not want to go swimming at all. Every hour a group attends, but it can be a group of 15+
Excellent 8.8
Cons: Hotel elevator needed upgrading. Very small and shaky
Okay 4.2
Cons: Way too high for a mediocre place. Place just seemed run down. It was loud too. Place is just serviceable and I chose it for convenience sake. For what I paid, I expected much better.
Good 7.0
Pros: Location..
Cons: Had to replace the keys three times. They didnt work the first time we used them and we were just down the hall from the reservation desk.
Excellent 8.0
Pros: Nice staff, great location, nice rooms, clean hotel in general. Good breakfast area and selection.
Cons: Worlds slowest elevator. Tv's in rooms not HD.
Courtyard by Marriott San Diego Airport/Liberty Station - San Diego
Rated #2
8.9
Excellent 8.9
Based on 502 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.0
Facilities
9.6
Location
9.2
Overall
8.8
Overall 8.9 Excellent
Based on 231 reviews
Cleanliness
9.2
Comfort
9.0
Facilities
9.6
Location
9.2
Overall
8.8
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.7
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
9.3
Comfort
9.1
Location
9.6
Services
9.1
Staff
9.5
Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.6
Overall
8.0
Cleanliness
9.8
Comfort
9.6
Location
9.1
Services
9.6
Staff
9.6
Cleanliness
9.3
Comfort
9.6
Location
9.2
Services
9.2
Staff
9.4

Excellent 10.0
Pros: Location!
Excellent 9.0
Pros: Breakfast was excellent a lot of choices
Excellent 10.0
Pros: The location is excellent
Cons: Just the pool is small.
Excellent 10.0
Pros: The rooms was very spacious and clean. Absolutely love the breakfast.
Excellent 10.0
Pros: It’s pretty beautiful. Being on liberty station was the perfect spot.
Cons: I wish the breakfast could offer more options. But, considering it was included in the stay, it was good regardless.
Excellent 8.0
Pros: Love the location. Close to so many things and great walking paths
Cons: They have added ‘fees’ such as parking
Excellent 9.0
Pros: Breakfast was very good. Great selection.
Cons: No daily room refresh due to covid restrictions. Had to secure fresh towels at front desk.
Good 7.0
Pros: What I did like about the hotel was the park behind it and that it was a two bedroom suite we had a issue with the room and they where friendly and resolved the issue by discount my bill.
Cons: They gave us a room for the handicap and the bad part was the drain in the restroom when you take a shower the whole bathroom has water everywhere and it can cause a real bad tripping hazard
Excellent 10.0
Pros: The grounds were pristine and beautiful. The breakfast was delicious and the staff was very friendly and helpful.
Excellent 10.0
Pros: Walking distance to lake
Excellent 9.7
Cons: Only complaint is the water heater was a bit bipolar. I've stayed here before, but in the other building, and didn't have that issue.
Good 7.0
Pros: Location, Cleanliness, abundant parking
Cons: Kitchen staff is rude most of the time.
Excellent 10.0
Pros:  
Cons:  
Excellent 10.0
Pros: I've stayed here before and I love everything about it.The only thing that I would change is always make sure that you're not facing the parking lot.
Excellent 10.0
Pros: great location staff was accommodating and friendly breakfast had good veriety to select from rooms clean and quiet I felt safe
Excellent 10.0
Pros: The carrot muffins!! Breakfast was really tasty:)
Excellent 10.0
Pros: The rooms are very nice, the location is great, and the breakfast is complete.
Okay 5.0
Pros: Happy hour reception
Cons: Healthy choices for breakfast (hard boil eggs) Housekeeping did not replace our towels or make-up our bed.
Excellent 10.0
Pros: How quiet and clean it was the staff was great and very good breakfast we had a great time in the pool as well.
Cons: Overall it was excellent.
Excellent 10.0
Pros: The staff was great, Hotel employee were right on anything that needed attention. The hot breakfast was a nice touch. The room was clean and very well kept.
Excellent 8.0
Pros: All staff very nice accommodating and helpful!!! We had hide a bed issue and a memory foam pad was brought to us. We had a phone dropped in toilet and rice was found for us. We had toilet leak and repairman was out to fix within 1 hour and he even made arrangements for fresh bath mat to be brought to our room!! Very impressed!! Love walkway and seating area outside!!!
Cons: Too small of a room for price. No door between bedroom and sink and light area therefore always woke up other person as getting ready
Excellent 10.0
Pros: Enjoyed the cleanliness of the hotel. We stayed for a local triathlon and it was perfect.
Homewood Suites by Hilton San Diego Airport-Liberty Station - San Diego
Rated #3
8.9
Excellent 8.9
Based on 231 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
9.5
Location
8.5
Overall
8.4
Overall 8.8 Excellent
Based on 2,677 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
9.5
Location
8.5
Overall
8.4
Cleanliness
2.0
Location
2.0
Overall
4.0
Staff
6.0
Value for money
6.0
Cleanliness
9.0
Comfort
8.8
Location
8.5
Services
8.7
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
9.3
Location
9.3
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Location
8.5
Services
8.8
Staff
9.4
Cleanliness
9.1
Comfort
9.0
Location
8.5
Services
8.9
Staff
9.5
Cleanliness
9.1
Comfort
9.0
Facilities
10.0
Location
8.2
Overall
8.0
Cleanliness
9.0
Comfort
8.9
Location
8.2
Services
8.6
Staff
9.3

Okay 5.0
Pros: Convenient to Old Town
Cons: Rug was very dirty, doorknobs were filthy dirty and sticky....
Excellent 10.0
Pros: It’s charming hotel. Very well looked after, very clean and extremely helpful and friendly staff.
Cons: The only thing that brings place down is the location. It’s in an industrial area which isn’t the nicest, however it is really easy to get around San Diego. The hotel and grounds themselves are kept beautifully.
Excellent 10.0
Pros: Didn’t have it. Left early.
Good 7.0
Pros: The location was awesome! You can get to anything in San Diego within just a few minutes. The room was super clean and though you can tell the place is dated, there have been updates to the rooms so it's totally fine. Staff was super personable upon check in.
Cons: Things we were not a fan of were for one, that there wasn't anything hot for breakfast. There were only boiled eggs, apples,oranges, some small breakfast Danish, and yogurt. Not even any cereal. Since the website stated that a breakfast came with the stay, we were expecting more of a spread: waffles, scrambled eggs,bacon/sausage type of deal. My husband never got anything because that wouldn't have lasted him very long, so we always had to go get breakfast. The second disappointment was that the room didn't have a microwave. We could have at least got some breakfast foods to warm up if we would have had that option.
Okay 5.0
Pros: Room was clean except for carpet. Carpet was dirty
Excellent 10.0
Pros: Great service!
Excellent 8.0
Pros: Clean room. Comfortable. Close to San Diego sights.
Cons: Overnight lobby is locked and requires ringing a doorbell for service. No one responded to repeated rings.
Poor 1.0
Pros: The morning staff were great!
Cons: I had a horrible night before my departure, there were people partying and being loud pass 3:00 am. I hardly slept. No one in the hotel did anything about it. The phone in the room had confusing instructions. I tried reaching someone and there was nobody.
Excellent 10.0
Pros: The location also the the front desk people were very helpful. Tv needs more
Cons: Better tv channels would be great
Excellent 9.0
Pros: The hot tub and location
Cons: The bathroom door didn't close all the way
Excellent 8.0
Pros: Excellent and acommodating staff. Easy in/Easy Out and close to Old Towne SD and Transportation Center!
Excellent 10.0
Pros: Very close to downtown, beaches, MCRD, and attractions. walking distance to Old Town. Comfortable accommodations.
Mediocre 3.6
Excellent 10.0
Pros: It was super clean, staff were great, and close to sea world, which was why I needed a room. Also the beds were really comfortable!
Cons: No elevators to get to the room on the second floor.
Excellent 10.0
Pros: The staff was awesome. Hotel employee made us feel welcomed and answered our questions when we first arrived.
Excellent 10.0
Pros: Clean, quiet, spacious, and the staff was friendly. My dog enjoyed the stay too! Lots of other dogs too.
Cons: No
Excellent 10.0
Pros: Convenient to the trolley and to Old Town. Clean with a nice breakfast
Good 6.0
Pros: The free breakfast was very good -- much above expectations.
Cons: The general neighborhood is depressing.
Excellent 10.0
Cons: In an industrial area.
Excellent 9.4
Pros: We requested and received a very quiet room. The room and hotel overall were very clean and the staff friendly. Free breakfast options included steel cut oats, no-crust quiche, and waffles. We had the oats, which were good. The fresh fruit was also high quality: oranges, green apples, and bananas. We didn't try the pool.
Excellent 10.0
Pros: We love San Diego and the Old Town Inn. We always stay there
Cons: nothing
Excellent 10.0
Pros: Located close to airport for flights out. Located close to public transit and Old Town District.
Old Town Inn - San Diego
Rated #4
8.8
Excellent 8.8
Based on 2,677 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.2
Facilities
9.3
Location
9.3
Overall
8.0
Overall 8.8 Excellent
Based on 1,077 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
9.3
Location
9.3
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
9.3
Services
8.9
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
8.0
Cleanliness
9.4
Comfort
9.3
Location
9.3
Overall
6.0
Services
9.0
Cleanliness
9.2
Comfort
9.1
Location
9.1
Services
8.8
Staff
8.5
Cleanliness
9.3
Comfort
9.1
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
9.2
Comfort
9.0
Location
9.1
Services
8.8
Staff
8.4

Excellent 10.0
Pros: Location was excellent for walking to everything! The hotel staff was extremely friendly and very helpful! Will be definitely be back!
Cons: We received an excellent map of the area the day we were checking out when we asked about breakfast areas. Would have been extremely useful to have been given this the day we checked in!
Good 6.0
Pros: The breakfast we’re good the room was spacey
Cons: There is construction next-door and Monday morning the noise was intolerable
Excellent 8.0
Pros: Loved the location, the property is very clean and the amenities were nice.
Cons: There were so many additional charges beyond just the room.
Poor 1.0
Cons: Everything
Good 7.0
Cons: Had to ask for ice, drinks at poolside bar were awful
Excellent 10.0
Pros: Location is awesome
Cons: Nothing
Poor 1.0
Pros: Was able to see the fireworks at a good spot I guess
Cons: Almost everything. Paid for parking then my car gets broken into. They kept saying don’t call the cops because they already have an open case with them because two other cars were broken into the same night. My 2 year old found a pill in the restroom the 1st night. Ordered breakfast and they got the order wrong. The sheets felt nasty. Had asked for room service three times through out the day and finally had to go off at the manager to get room serviced. Asked for more towels for the next night. SECOND DAY, my daughters with their dad got stuck in the elevators Asked about the progress about my car, missing purse, glass in the car seats, asked if they can clean it and asked for duct tape and a trash bag so it can be covered and they half assed it with the tape and bag so when we went out the bag kept flapping. Kept asking for a report and haven’t gotten it. And ya still waiting Just a horrible experience at InterContinental San Diego
Excellent 10.0
Pros: The hotel is new. Very clean. Walking distance to USS midway. We really like it and stayed one more night there.
Good 7.0
Pros: The location was the best part.
Cons: I had to request cleaning of the room and supplies like towels and toilet paper.
Poor 1.0
Cons: There were no trash can liners, no Kleenex, no drinks, the ice maker was out of service,alarm clock was broken and no room service. The clerk was not welcoming after driving 6 hours to get there.It was not worth the money. I will never, ever go back.
Good 6.4
Excellent 10.0
Pros: Great
Cons: Parking
Excellent 8.0
Pros: Good staff and location
Cons: Beware! Hidden costs. 30.00 a day hotel fees and 30.00 a day parking fees. Ridiculous! 2 day stay they were going to charge me an extra $127.00 on top of the $---- for the two nights
Poor 1.0
Cons: Air conditioner didn’t work for most of my stay.
Excellent 10.0
Pros: The hospitality is great! Since the moment we walked in hotel employee who was at the front desk was very welcoming and professional. We took care of use and outlined everything the hotel offers etc. through out our stay we had a great experience
Cons: No daily house keeping, but thats due to COVID 19 guidelines
Excellent 10.0
Pros: Decor, location, staff, amenities, all were incredible!
Cons: Nothing
Excellent 10.0
Pros: Clean, bright, open and so many amenities. Outdoor bar/patio seating. Great pool deck. Great workout room, separate spin bike area. Friendly and helpful staff.
Okay 5.0
Pros: Clean
Cons: The pool is a joke. It’s tiny! This is not a 4 star hotel. 3.5 max. No jacuzzi!
Good 6.0
Pros: I like the location
Cons: I did not like the staff, I was not informed of any additional charges, resort fees and hidden fees. After my stay I was not given a break down of the charges nor was unaware of any. I had paid for self serve parking and I was charged for valet. Upset
Excellent 10.0
Pros: The location is convenient to the train which we used to go to Old Town and Petco Field. Patio dining is also very nice
Cons: no
Excellent 10.0
Pros: Convenient to most things, right across from the midway & ferry to Coronado island. We did not rent a car so it was walking distance for dinner and nightlife & a uber ride away for day trips to ocean beach, mission beach, and La Jolla
Excellent 10.0
Pros: Walking distance to a lot of activities, restaurants, etc.
Cons: Very expensive but I guess you get what you pay for.
Okay 4.0
Cons: What kind of hotel at this star level/price doesnt have a hot tub? The outdoor bar next to the pool was closed the whole time we were there. Lack of amenities @ this hotel shows how meaningless the "amenity fee" is. And $38/night for parking is absurd!
Excellent 10.0
Pros: Cleanliness and the bay view
Cons: Lower parking rate
Excellent 9.1
Pros: Comfort of beds, generous size of rooms, great friendly staff
Cons: Wifi was spotty. Food at restaurant was OKAY not great. Prices were expensive at the restaurant.
Intercontinental San Diego - San Diego
Rated #5
8.8
Excellent 8.8
Based on 1,077 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.6
Facilities
10.0
Location
9.5
Overall
10.0
Overall 8.8 Excellent
Based on 381 reviews
Cleanliness
9.0
Comfort
8.6
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.1
Comfort
8.7
Location
9.6
Services
8.7
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
8.6
Location
9.5
Services
8.8
Staff
9.4
Cleanliness
8.6
Comfort
7.7
Location
8.9
Services
7.9
Staff
8.5
Cleanliness
9.1
Comfort
8.7
Location
9.6
Services
8.5
Staff
9.3
Cleanliness
9.2
Comfort
8.9
Location
9.6
Services
8.8
Staff
9.5

Excellent 8.0
Pros: Loved the old feel of the room, and looking out the balcony to see Old Town below.
Cons: Sad that the bar and restaurant were not open, but understandable with covid.
Excellent 10.0
Pros: Everything was great! I hope to have a reason to come to San Diego again just so we can stay here again!
Excellent 10.0
Pros: Location
Cons: Everything was great
Excellent 8.0
Pros: The 19th century charm and ambiance
Cons: Dee was very accommodating and saw to our needs
Excellent 10.0
Pros: As a historic building smack in the middle of the old town sites & sounds it was a perfect location. We walked to all the museums, ghost tours, several restaurants. Balboa park & zoo we’re just a few minute drive away. The continental breakfast was served to our room every morning due to the COVID mandates. But the property managers do walk around to make sure everyone is comfortable. They of course tell the extra ghost stories of the property which my two teenagers just ate up!
Cons: It is a historic building. I have ZERO complaints. They have done a wonderful job making sure it is comfortable.
Excellent 10.0
Pros: I love the charm and character of the hotel and the wonderful staff.
Cons: Nothing, it was great.
Excellent 8.0
Pros: I really like the nostalgia, very cool to hang out on the second floor balcony at the "little people" lol. My room was #2, on the south side, where there's a walkway for people below and the sun sets on that side. Room was pristine clean. On the small side but expected considering the idea of an old hotel. Room enough to move around comfortably, stand for one travel case. Bed sets up a little high, not a criticism just a description. Roomy bathroom with a little bit of room for small hygiene stuff. Large shower, overhanging rain type shower head The continental breakfast was served at my door, very cool. Enough coffee for a couple of cups, and one to go. The owner is Dee. Great guy, places a major focus on excellent customer service. They are restarting after the China virus insanity. If you want to visit Old Town, and have an extremely convenient location, this is definitely it. Not to mention you can explore the surrounding area and know you have parking to come back to.
Cons: I would not say didn't like. I would say you should expect some natural noise due to the location. For me it was a business night stay, so after 10:00 p.m. I had to listen to a little bit of the noisy neighbors coming in. Laughing and the usual strange bang / boom that people make for some odd reason. I just wore ear plugs. You have to understand, this is a tourist location. So there's going to be people walking around during the day. Mostly quiet at night, with the occasional train whistle in the distance.
Excellent 8.0
Pros: Very close ( walking distance) to restaurants/bars and shops . The managers Robin and Dee were great , very friendly and professional. Dee went above and beyond to make our stay memorable . The continental breakfast served outside our room was great. I really liked the history of the hotel and how authentic it was. Had a good night sleep.
Cons: Because of COVID restrictions the hotel restaurant and bar were not open yet . Can’t wait to come back when they are.
Excellent 10.0
Pros: I loved the charm of this historic hotel... the bed was so comfortable, breakfast was lovely on the balcony, the location was unbeatable- and the staff was awesome! I will definitely be back- and look forward to visiting when the hotel and bar are reopened as well!
Good 7.0
Pros: The history
Cons: The room had a strong musty odor
Excellent 10.0
Pros: I love Old Town. We were in room 9 up stairs front . It was clean, quiet and a great location. Our room was the California room, it came with a queen bed and a claw foot tub. We had a great view of the park, close to all the stores and Restaurants
Cons: WiFi was very spotty,.
Excellent 10.0
Pros: Historic beauty perfectly, tastefully maintained in top condition in a beautiful, peaceful part of the middle of the city. Really nice staff and a great continental breakfast room. Whoa! and a great shower!
Cons: Nope.
Okay 4.0
Pros: location, cleaning staff Free breakfast with fresh fruit (melon)
Cons: Bed was terrible. Soft saggy mattress with no back support. We received no help in trying to find another room/alternative bedding. Coffee okay, but scones, yogurt, granola way too sweet/sugary.
Excellent 10.0
Pros: The antique decor and the great shower
Excellent 8.0
Pros: Character
Excellent 10.0
Pros: The staff was amazing and super friendly, from the moment we arrived. The gal the met us at the front desk was very informative and walked is up to our suite, she really made our anniversary stay memorable from the very beginning. When arriving after our walk through old town we had a need for ice and without even asking one of the hotel staff came up and accommodated us and took our drinks and set them on ice in a bucket. Definitely will be coming back to stay again.
Excellent 9.7
Pros: I Booked this for my boyfriend and I to stay and attend the Chargers/Raiders game and not have to worry about the traffic. I did it the day of and didn't really look into the hotel much bc it was just easy and right next to the trolley line. To my surprise there wasnt a TV or a phone ..... I didn't even miss it and just enjoyed not having it but I did tend to use my phone to play music. But it was so relaxing and well worth not having those items in the room. The staff was more the amazing and the ghosts in room 9 were definitely making themselves known which made it even more interesting. It was nice to roam around Old Town over the weekend but was bummed that it closed down so early. I've stayed all over in all kinds of hotels and by far this one stands out in my experience and it's nice for family and for couples to go and have a stay-cation to recharge battery's
Cons: I personally loved the bed you just sunk right into it but unfortunately my boyfriend is very tall so it was kind of a tight squeeze for him. I Personally liked the tight squeeze haha but as far as making it comfortable for someone his size a much larger bed would of been nice. Also I wish the bar in the restaurant would stay open later as a place for hotel guests to hang out once Old Town closes down.
Cosmopolitan Hotel & Restaurant - San Diego
Rated #6
8.8
Excellent 8.8
Based on 381 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.8
Facilities
8.3
Location
9.3
Overall
8.1
Overall 8.7 Excellent
Based on 1,698 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
8.3
Location
9.3
Overall
8.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.6
Location
10.0
Overall
8.0
Cleanliness
8.9
Comfort
8.7
Location
9.3
Services
8.4
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.0
Facilities
9.0
Location
9.6
Overall
9.0
Cleanliness
9.0
Comfort
8.9
Location
9.4
Services
8.6
Staff
9.0
Cleanliness
9.0
Comfort
8.9
Facilities
7.6
Location
9.1
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Facilities
8.2
Location
9.0
Overall
7.0
Cleanliness
9.0
Comfort
8.9
Location
9.0
Services
8.6
Staff
8.8

Good 7.0
Pros: The location was excellent. The breakfast grab and go was good.
Cons: Cleanliness of the room could have been much better. The carpet was very dirty. Lots of stains. The bed sheets also had stains.
Excellent 8.0
Pros: Location is good. We have been used to having better breakfast at Best Western. Didn’t care for bagged breakfast.
Excellent 9.0
Pros: The view, the pool, the room was nice.
Cons: Parking should be included. The breakfast was very basic. It was a grab and go bag with frozen burrito or breakfast sandwich. It did not match the price of the hotel.
Excellent 9.0
Pros: Great service, everything was clean.
Cons: Didn’t like the parking fees..
Excellent 9.0
Pros: Great location and views. Staff friendly and helpful.
Cons: They made a valiant effort for bag breakfasts during COVID, but they were pretty marginal. I managed, but nothing my wife could eat other than the juice as everything had cheese or dairy the she is allergic to. After five days of that, just couldn't face it any longer.
Excellent 8.0
Pros: Good location for catching public transportation to area attractions.
Cons: It was nice having the grab and go breakfasts, but they were just ok, and lacked variety
Excellent 8.0
Pros: Walking distance from Waterfront Park that has the best water play area and playground for both little and big kids. Great restaurants all around. Hotel is very clean, great service!
Cons: The gym had two cardio machines that didn’t work. No dumbbells, just one pulley machine.
Excellent 9.0
Pros: Staff was very friendly and courteous
Cons: No
Excellent 8.0
Pros: Room was very clean. It had a microwave and refrigerator. Good central. location.
Cons: Had to pay $20 per day for parking. This was not mentioned when booking hotel.
Excellent 10.0
Pros: Staff was very friendly. Hotel employee checked us in and made us feel very welcomed. Location was wonderful. LOTS of restaurants within a short walking distance. Starbucks right across the street. Three blocks away from the harbor. Comfortable beds.
Cons: No we loved it there.
Excellent 10.0
Pros: The staff were professional and polite
Cons: Parking was limited
Excellent 8.0
Pros: The reception office staff was very helpful
Cons: The room was very small. I know they are dealing with COVID, but the “sack” breakfast provided was pathetic. We were there for 3 nights and we ended up taking our own trash out to a larger can in the hall since housekeeping not once serviced
Excellent 8.0
Pros: clean
Cons: bit loud, street noise
Excellent 10.0
Pros: The location couldn’t be beat... when traveling anywhere in California you will want to rent a car and you can park at the hotel for only $20 per night with full in/out privileges. This is a low key no frills hotel that delivers in every way it sh
Cons: For the money you cannot really demand much more. Nice place and very good complimentary buffet breakfast served every day. You can get an UBER in less than a minute at any time from this location.
Excellent 8.0
Pros: Allowed us to check in early...which was really helpful since my wife had just had surgery a couple days prior!!!
Cons: Only having one elevator working made the waiting a little long, especially with being on the 14th floor, but we made It work
Excellent 10.0
Pros: Cleanliness, friendly and informative staff.
Cons: Parking is tight.
Excellent 8.0
Pros: Nice staff. Good location. Recommend to family and friends
Excellent 10.0
Pros: The hotel is conveniently located in downtown San Diego. It was spotless. The breakfast was actually served next door, and it was delicious!
Cons: They didn’t have a shuttle driver available when we arrived at the airport. However, we were told to take a cab, get a receipt, and they would reimburse me, which they did as soon as I checked in.
Excellent 8.2
Pros: Typical BW facilities that are dependable. Great location. Ten minutes drive from airport and zoo. Easy walking to many downtown, bayside activities and restaurants.
Cons: Toilet not very effective at flushing waste. Breakfast choices somewhat limited compar s to some other BW’s.
Excellent 10.0
Pros: Everything was great, walking distance to Little Italy, the bay, and so much more!
Excellent 8.2
Pros: Loved the location. It was within walking distance to the star of India ship.
Cons: The wall beside one of the beds in the room was filthy.
Good 7.0
Pros: It was clean and the staff was friendly.
Cons: The parking structure is difficult to navigate large vehicles. Impossible for two-way entrance/exit traffic, which, again, is very difficult to deal with if in a large vehicle. Parking garage not usable for those with disabilities. No elevator.
Excellent 10.0
Pros: Excellent location, airport shuttle, close to public transportation, breakfast included
Cons: Parking fee
Mediocre 3.0
Pros: Location and the lobby was the only nice thing about this hotel. Also, the beds were clean and comfy.
Cons: The rooms are outdated and not too clean. Window drapes were stained and also some of the furniture. Hallways of the hotel smelled funny and was a bit dirty with some stains on walls.. Breakfast was not good.
Good 7.0
Cons: Doors slam very loud just let it go and wham!! Beware of parking suprise 18 dollars per nite!
Good 7.0
Pros: Very reasonable overnight parking fee; very helpful and courteous staff
Cons: Breakfast was okay but can be better
Excellent 10.0
Pros: The included breakfast as well as the shuttle to and from the airport
Okay 4.8
Pros: There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee.
Cons: There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
Excellent 8.0
Pros: Great location, very clean and comfortable. I would stay there again.
Excellent 8.0
Pros: Even though the hotel was unconstruction, it had great service. Good room for a good price. We only stayed for one night and everything was great. No complains about anything. Highly recommended this hotel its rest the pier and has good restaurants near as well.
Excellent 9.4
Pros: The view from the balcony was a direct line to the waterfront and the Star of India. The room was very clean. Breakfast is provided at the attached restaurant which is a nice facility. Transportation is provided to and from the airport and to the cruise ship terminal. The location is convenient to walk to Seaport Village, Little Italy, local bus line, the zoo, Gaslamp district, multiple other restaurants, as well as pharmacies and shopping. There is no need for a car.
Cons: The lobby area is being remodeled and I knew that when I booked. It was a little dusty, but not inconvenient in any way. However, although the rooms are very clean, the furniture, wall coverings, and carpet are looking a little tired and worn out and in my opinion, these are the areas which should be updated.
Good 6.0
Pros: location , friendly
Cons: construction, unable to find my reservation for quite sometime. not in the system and had to go to main office to get it cleared up
Excellent 8.8
Pros: It was close to the water. Very comfortable. Remodeling so it will even be better when that is completed.
Best Western Plus Bayside Inn - San Diego
Rated #7
8.7
Excellent 8.7
Based on 1,698 reviews
Details
Reviews

Cleanliness
9.2
Comfort
8.9
Facilities
10.0
Location
9.5
Overall
10.0
Overall 8.8 Excellent
Based on 138 reviews
Cleanliness
9.2
Comfort
8.9
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Location
9.4
Services
8.9
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
8.7
Location
9.6
Services
8.8
Staff
9.4
Cleanliness
9.6
Comfort
9.4
Location
9.6
Services
9.2
Staff
9.4
Cleanliness
9.0
Comfort
8.7
Location
9.3
Services
8.3
Staff
8.3
Cleanliness
9.3
Comfort
8.9
Location
9.8
Services
8.8
Staff
9.5

Excellent 10.0
Pros: Love the location, close to the park for the kids, close enough to walk to to the Gas Lamp for adults. Close enough to Sea Port Village for both.
Cons: That half of the balcony/terrace was closed off. The past few years it was all opened. Not this time.
Excellent 9.0
Pros: Everything
Poor 1.0
Cons: Checked out of my hotel I forgot my bag and $300 was stolen out of it in the hotel room to do nothing about it pretty much saying it¿s OK to steal. I stay at hotels like this to avoid situations like this happening
Excellent 9.0
Pros: The location was perfect
Cons: N/a
Excellent 10.0
Pros: The bar and pool was comfortable
Cons: Parking
Excellent 10.0
Pros: Location
Cons: Breakfast was not as it was mentioned. It was advertised hot breakfast but in reality it it was one cold bagel and one apple. Also breakfast staff was very rude and get water or juice. Parking was also very expensive as compared to other places
Excellent 10.0
Pros: Great location, friendly staff and awesome room!
Cons: Just having to pay so much for parking
Excellent 10.0
Pros: Everything about this hotel was amazing. It's perfectly located, the staff is very friendly. The look and feel of this place was just awesome, and it's just so well done.
Cons: The parking is expensive, but that comes with all hotels of this type.
Excellent 9.0
Pros: Very good location and great view. Friendly staff. Nice breakfast.
Cons: Parking is not very convenient.
Excellent 10.0
Pros: Great views, amazing beds, spacious rooms, excellent free breakfast in the morning, nice staff, clean rooms, and one of the best locations in the downtown area. Excellent value for the price with short walks to anywhere in the downtown and along the bay, or if you don't want to walk it is a $4~ Uber to Gaslamp/downtown. Will stay again and would recommend to anyone looking to stay downtown!
Residence Inn by Marriott San Diego Downtown/Bayfront - San Diego
Rated #8
8.8
Excellent 8.8
Based on 138 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
9.3
Overall
8.8
Overall 8.6 Excellent
Based on 480 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
9.3
Overall
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
9.3
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.3
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.9
Location
9.3
Services
8.4
Staff
9.0
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
8.7
Comfort
8.9
Facilities
9.0
Location
9.2
Overall
10.0
Cleanliness
7.9
Comfort
8.1
Location
8.6
Services
7.4
Staff
7.7

Excellent 9.0
Pros: Amazing views and staff was so accommodating.
Cons: The view
Excellent 8.0
Pros: Location is beautiful! And walking distance to restaurants as well as bay is across the street for morning stroll.
Cons: Furniture a little dated, Room could use a remodel update, to compete with a 5 star Hotel
Good 7.0
Pros: The staff are very welcoming. I like how they accommodated my request of giving me a room with a view. Drinks are delicious and very relaxing atmosphere. Comfortable beds.
Cons: I didn’t like how dusty it was. Spider webs and crumbs on the night stands. Shower doesn’t drain very well.
Excellent 8.0
Pros: Perfect location,beautiful place to relax and enjoy your time away from home right by the water and the marina
Excellent 9.0
Cons: Lovely place to stay very friendly helpful staff highly recommend it.
Excellent 10.0
Pros: Quiet, very clean, good size rooms, comfortable bed. Great staff!!
Okay 4.0
Pros: Close to the bay.
Cons: The room was not what we asked for when booking. We were next to the outdoor eating area. Within 4 feet from our patio. Noisy until the bar closed. For privacy we had to keep the door and curtains closed. Staff wasn't accommodating wouldn't go back.
Excellent 9.0
Pros: The Marina
Cons: No Coffee in th lobby
Excellent 10.0
Pros: Beautiful bay views from the front and charming boat docks behind. Excellent walking park across the street facing the bay with sailboats and huge Navy ships passing effortlessly in front of you. The room service menu was reasonably inexpensive and tast
Cons: no
Okay 5.0
Pros: Location and view
Cons: We had a patio but no privacy at Sally’s. There was a table right in front of our patio that belong to the hotel and both night there were parties held there. So we were not able to enjoy our patio
Excellent 8.0
Pros: Bed good/ no breakfast was served.
Cons: Close pool and pool bar at 10 pm so rooms right above Can sleep with patio door open!
Good 6.5
Pros: Pool was clean and pretty quiet. This hotel is ok for a one-nighter before an early flight out of San Diego but I wouldn’t stay here otherwise.
Cons: Main reason we reserved here was because of free shuttle to airport, however it has limited hours of operation and our flight left early (9 am, so we had to get there by 7 am), and the shuttle didn’t run that early. Person at the desk placed an order for ground transpo for us that evening, but the morning shift desk staff couldn’t find any record of it. So we had to scramble last minute, which completely negated the reason we stayed there in the first place: to have a nice low-stress airport transfer. Otherwise, room fixtures & furnishings needed updating.
Good 6.0
Cons: Charging for parking. Wall too thin-could hear voices from next room.
Excellent 8.0
Pros: The price was perfect. The beds are comfortable. The room was clean. The staff was friendly and accommodating. The location was perfect and having a view of the water was great! Breakfast was a little pricey (like it is in California) but it was delicious. It's really a great little hotel!
Cons: Only con was that there was no fan in the bathroom to draw out the steam after a shower.
Excellent 10.0
Excellent 8.5
Excellent 8.0
Pros: Great bed...clean, close to entertainment.
Cons: My "server" was in a strange mood. He ignored taking my order 10+ minutes. He didn't fulfill a simple request, place half my order in a box. A fellow server saw his lack of professionalism and actually did his job.
Excellent 10.0
Pros: The staff and location were great. This is a great place to stay out in the Point Loma area, with a great view on either side of the complex and an exceptional staff.
Bay Club Hotel & Marina - San Diego
Rated #9
8.6
Excellent 8.6
Based on 480 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.5
Food
6.5
Location
9.0
Overall 8.6 Excellent
Based on 473 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.5
Food
6.5
Location
9.0
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
9.0
Services
8.5
Staff
9.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
9.0
Facilities
8.5
Food
6.5
Location
8.5
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.6
Staff
9.1
Cleanliness
9.2
Comfort
8.9
Facilities
8.0
Location
8.9
Overall
10.0
Cleanliness
8.1
Comfort
8.1
Facilities
10.0
Location
8.2
Overall
10.0
Cleanliness
8.6
Comfort
8.5
Location
8.6
Services
8.1
Staff
9.1

Excellent 9.0
Pros: Location
Good 7.0
Pros: Nice staff, good location, parking is expensive if you park on the property but plenty of street parking
Cons: 2 out of 4 bath towels provided had stains
Excellent 10.0
Pros: Location was perfect.
Excellent 8.0
Pros: Clean and friendly staff.fr
Cons: No microwave in room. Homeless roaming around parking area.
Good 7.0
Pros: The room, cleanliness and comfort, the style of the hotel and location. I love old Town.
Cons: Elevator took a long time, couldn't find stairs, no parking or breakfast included, and staff wasn't very friendly.
Okay 5.0
Pros: Staff was friendly and knowledgeable.
Cons: No one came to clean our room in the four days we were there.
Okay 5.0
Pros: Staff was great. Rooms were very comfy and clean. Location is fantastic.
Cons: Parking is $25, and breakfast menu was very limited and expensive. This place doesn't have a continental breakfast, which surprised me. They ran out of french toast 15 minutes after they opened. Breakfast honestly sucked.
Okay 4.0
Pros: Not much
Cons: The location and price was too much. I was charged multiple Peking fees and charged for something else I am still not aware of.
Good 7.0
Pros: it was close to the Marine Base
Cons: Because of the virus there were no services
Excellent 10.0
Pros: Walking distance to historic Old Town and super close freeway access for other San Diego attractions. Hotel was clean and secure with room key needed for outside access and parking structures.
Excellent 9.0
Pros: Location in Old Town. Nice heated pool
Cons: Long black hairs in the bathroom
Okay 4.0
Pros: It had been renovated inside.
Cons: The agent at the desk was very rapid in her explanations about parking and parking charges. Didn¿t have a welcoming attitude. So sad that we went at this time since COVID has stopped all breakfast buffets.
Excellent 8.0
Pros: Location to old town.
Cons: Room needs major updates. Furnishings are falling apart and very dirty mattress.
Okay 4.0
Cons: The AC was broken and they had a basic fan in the room so was very hot and muggy. I called the front desk and they said it would turn on in 5-10 minutes and never did.
Excellent 8.0
Pros: Location
Cons: Cost for parking
Excellent 10.0
Pros: Location My room and shower
Cons: charge for parking
Mediocre 2.0
Pros: Bathroom was clean.
Cons: 25 dollars parking fee is ridiculous. Air conditioner was noisy! No free breakfast for a 3 star hotel!! No microwave! I will never stay there again.
Good 6.0
Pros: Paul Mitchell tea tree shampoo, conditioner, and body wash! So nice!
Cons: $25 per night to park.. not cool. Air conditioner in the room was super noisy and made very loud screeching sounds every time it kicked in and right before it would kick off. It was so loud and irritating I had to just turn it off altogether.
Excellent 8.0
Pros: Location !!!!
Cons: Parking expensive if you stay multiple nights
Good 7.0
Pros: The location
Cons: I reserved a king bed but was given 2 queens
Excellent 10.0
Pros: Location
Cons: Pay for parking
Good 7.0
Pros: Close to old town so walking was a plus not having to drive
Cons: Bathroom was dirty when we arrived and on our last day before checking out room service walked right in without knocking while my wife was changing, totally inappropriate so we told the front desk and all they did was give us free parking
Good 6.0
Pros: Staff were very pleasant. No surprises.
Cons: Other Courtyard Marriotts have an actual courtyard where you can sit outside on comfortable couches, perhaps around a firepit. This had no such courtyard, just some tables in a tight area - very little space around the pool.
Excellent 9.0
Pros: Location.
Cons: Staff. A little uptight.
Okay 5.0
Pros: Nice location to walk around old town.
Cons: Hallways smelled like people smoking weed in their rooms and stairwell smelled like someone had just peed in there.
Excellent 10.0
Pros: From start to finish the service to the customer was outstanding
Excellent 8.5
Good 6.0
Excellent 8.0
Pros: The hotel was fine, really nothing major to complain about. There is a nice outdoor seating area for breakfast right next to the pool. I really like the nice seating area at the drop off zone which was great for waiting for an Uber.
Cons: Rooms seemed to be a bit on the small side. The closet was very small and in the bathroom, making it awkward to access it when sharing the room with someone else.
Excellent 8.8
Pros: Friendly staff, clean rooms, and nice decor. The location is next to a freeway but that didn't bother us. The staff accommodated us by giving our group connected rooms.
Cons: Street parking is tough to find and parking in the hotel garage is $20 for overnight. The Market that they have for guests to get snacks and stuff was a bit too small.
Excellent 8.2
Pros: Room was clean and comfortable. Parking was easy to access.
Cons: Loud freeway noise.
Excellent 10.0
Pros: Conveniently located between downtown and Pacific Beach. Friendly and courteous staff, clean room. Will consider staying here again in the future.
Cons: Parking situation. Park on street for free otherwise.
Excellent 10.0
Pros: Good location, all the necessary amenities, very clean and comfortable, and great, pleasant, helpful staff
Cons: Have to pay to park in their garage
Courtyard by Marriott San Diego Old Town - San Diego
Rated #10
8.6
Excellent 8.6
Based on 473 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
8.4
Location
9.2
Overall
8.6
Overall 8.5 Excellent
Based on 992 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
8.4
Location
9.2
Overall
8.6
Cleanliness
7.6
Comfort
8.0
Facilities
8.3
Location
8.6
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.6
Location
9.2
Services
8.6
Staff
8.8
Cleanliness
6.8
Comfort
6.8
Facilities
7.1
Location
8.8
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Facilities
8.8
Location
9.6
Overall
8.5
Cleanliness
8.6
Comfort
8.5
Location
9.1
Services
8.5
Staff
8.8
Cleanliness
8.7
Comfort
8.9
Facilities
6.0
Location
9.2
Overall
6.0
Cleanliness
9.2
Comfort
9.2
Facilities
9.3
Location
9.4
Overall
9.3
Cleanliness
8.8
Comfort
8.7
Location
8.8
Services
8.6
Staff
8.8

Good 6.0
Pros: Great location, beautiful grounds
Cons: The bathroom was not clean and when I informed the front desk it was still not cleaned. Black mold on the ceiling of the shower which I showed to the front desk.
Excellent 10.0
Pros: It feels fresh and away from so much noise, it’s calm and rooms are nice it doesn’t feel cramped.
Okay 5.0
Pros: 4 nights no housekeeping. Loose tiles, loose shower dial. The fire pits and pool were cloudy and crowded.
Excellent 8.0
Pros: The bed was comfortable and the location worked for us.
Cons: Bathroom sink did not drain well; the room and facilities were rather expensive and there was nothing extraordinary about them.
Excellent 9.0
Pros: We loved the area, closeness to the water. Great restaurant. Nice night club with love music
Cons: Prices were a little steep
Excellent 10.0
Pros: Beautiful garden and space for the kids
Good 6.0
Pros: The location is the best. Great walking on Shelter island.
Cons: Loud wedding both nights we were there
Okay 5.0
Pros: Location is beautiful
Cons: Over flowing tub and sink
Excellent 8.0
Pros: We loved the tropical feel, the pool, and the fire pits. It’s so nice to stay at a hotel that has outside recreation, and they out did theirselves with this!
Cons: The rooms need updated badly. While the grounds are important so is the inside of the room where you sleep. Tub had cracks in it, carpet was very old and musty, bathroom sink continuously clogged. Cleanliness of the room was subpar. The no housekeeping was a negative for us to. We stayed three nights. Who wants to make their own bed, take out their own trash, and exchange towels when they are in vacation? I understand their is shortages with help but I will never stay somewhere without housekeeping again. The price should have been decreased for the old rooms and no housekeeping. Luckily the outside was tropical and gorgeous we spent a lot of time outside.
Excellent 10.0
Pros: Peaceful and beautiful place!
Excellent 9.0
Pros: Location and friendly staff, especially at the cafe! Enjoyed the tropical atmosphere too.
Cons: People swimming in the pool too early in the morning. Folks were swimming before 9am! I suspect that might annoy guests who would like to sleep in. Suggest opening pool at 10 am.
Excellent 10.0
Pros: Rooms are great! Atmosphere was enjoyable.
Excellent 10.0
Pros: I liked that this hotel was located on the bay and the view of the sunset was great. Plus, it was located near places that were convenient to get to.
Cons: The only thing I didn't like about this hotel was the guests that stayed in the room directly above me. They were noisy, the kids stomped on the floor, and when I seen them out and about they were rude to me.
Excellent 10.0
Pros: the ambience and location
Cons: we spent 2 nights but the room had no housecleaning  done.So  the entire next day we spent in a somewhat messy room.When we complained we were told it was because of C ! But that was not disclosed at check in for almost spending $---- a nig
Okay 5.0
Pros: The location was amazing!!
Cons: The gas was off and so there was no hot water. We were offered a discount, but for having no hot water it was not enough. Also the toilet constantly ran, which was noisy. When we let the front desk know there was a problem, they said they would get it fix
Poor 1.0
Pros: Nothing it was not anything to stay at.
Cons: We went to our room and looked under the sheets, there was hair and particles and then we saw a live bug running on the mattress pad, which was dirty. We called down and the attendant was unapologetic and offered another room. But we left not getting bugs
Excellent 9.7
Pros: My wife and children ate in the restaurant - I was away on a business meeting. They loved the food and said the staff were really nice.
Excellent 10.0
Pros: great place a little expensive but worth it
Excellent 9.4
Pros: Have been here many times before. Beautiful grounds, friendly staff. Decent accomodations; clean, well-maintained. Great concerts!
Excellent 9.0
Cons: Be aware of there hidden resort fee , RIP Off. Why not just raise the nightly fee and not make people mad when they check out
Excellent 9.0
Pros: Great location with good amenities. Restaurant food is very good. Very clean. Friendly staff.
Cons: Could do with a little updating, but does not affect the experience.
Excellent 10.0
Pros: Family atmosphere
Excellent 9.0
Pros: Close to airport. Nice facility and staff is nice.
Cons: Farther from the bus stop/public transportation. Room given was handicap accessible; I'm not handicap and don't have any disabilities.
Excellent 9.0
Pros: Great place with a big room and bathroom. Great room service. Nice view. Upgraded us from a king to king + sofa bed at no charge
Cons: There were small stains on the carpet. Everything else as great
Excellent 10.0
Pros: Absolutely perfect.
Cons: No!
Excellent 9.0
Pros: Location,ambiance, very peaceful.
Cons: When you pick the hotel for me, and it adds parking and resort fees to the price I agreed upon, it is very disappointing.
Excellent 10.0
Pros: Views of the marina were wonderful, staff was helpful
Excellent 10.0
Pros: Nice comfortable room. Great location.
Cons: Enjoyed everything
Excellent 8.8
Pros: Grounds were well kept on this island themed resort. Staff were extremely friendly and helpful, really made you feel like a welcomed guest.
Cons: Rooms were spacious and comfortable but needs a little maintenance. We had wall paper peeling in some areas and we found some items in a cabinet left from previous guests.
Excellent 10.0
Pros: Went to see a concert at Humphreys and the customer service and location were great all around....... I'll be back.
Excellent 10.0
Pros: Killer desk staff. Highly accommodating ..great rooms, happy family.... Didn't want to leave
Cons: Having to move out
Okay 5.0
Pros: Cleanliness wasn't as good as in the past stays at your hotel and extra fees are were not expected to be $26.95
Cons: Extra fees not disclosed ahead of time.
Poor 1.0
Pros: Checking out. Staff was friendly, but management was rude , pampas ,and belitting. Room looks like it very got vacuumed, no dusting, closet track was filthy, there was food left on floor, hence the roach I saw, along with spider and ants. Worst hotel!
Cons: Don't want your money room smelled like your grand mas basement, and has roaches
Okay 5.4
Pros: Really pretty location and views. Process of getting in and out was awesome. Also very cute rooms.
Cons: The Ac wasn't working at first (was fixed later), our bed was extremely hard and uncomfortable, extremely noisy in the morning, and ceiling was ugly.
Good 7.7
Pros: It's good overall, nice location and near the harbor
Cons: Sink in the bathroom smells bad, needs to be cleaned.
Okay 5.0
Pros: The restaurant was nice
Cons: Very loud, thin walls, crazy ice machine...
Poor 1.0
Pros: The landscaping like if you were in Hawaii
Cons: It says dog friendly and you see everyone with dogs staying there but they called me and told me no and they were going to charge me 250$ to my room stay so I told them to refund me so I could find another dog friendly hotel
Okay 5.0
Pros: The room, the grounds, everything the hotel offered was superb. It really was.
Cons: In the past I had had poor internet service at this hotel and when I asked about it I was told they made major upgrade to their network, a modem in every room. My room was the only place I got absolutely NO SERVICE what so ever, worse than ever before!
Okay 4.8
Pros: Shelter Island is beautiful, the concert area in very nice, and the live music was pleasant. The room itself had a nice, large TV and new amenities. The shower had good pressure and the restroom was clean and large.
Cons: The bed was HORRIBLE. It was extremely loud and springy, and uncomfortable. There is a ridiculous $10 "resort fee" AND a $15 parking fee on top of that! The staff was generally okay, but the manager was unpleasant and unsympathetic: I had called ahead to try and see if we could check-in 2 hours early. The staff member was able to accommodate our early check-in by giving us a small upgrade in room (premier no-view to premier with view). I thanked the staff member and was very pleased. HOWEVER, once we got there on the day of our check-in we were attended by a manager who quickly informed us that she had not 'approved' the upgrade and therefore could not check-in for another hour. She also made sure to tell us that she knew we made our reservation online (something she apparently looked down on) and that there actually were several vacant rooms at the time we arrived, but would still have to wait an hour. That was downright rude.
Okay 4.5
Cons: There was a lack of organization. We were assigned occupied rooms twice. The final room assignment needed housekeeping before we could settle in. The walls were extremely thin resulting in disturbingly loud night time noise. The carpeting was very old and smelled stale. As a result we never felt comfortable in this room.
Good 7.0
Pros: The location.
Cons: We did not appreciate the "Resort Fees" It's a rip off. They are trying to pass on their cost to doing business to the customer. We had it removed. I am getting sick of these type of charges. I will not go their again if the "Resort Fees" are in place, nor any other accommodation that try the rip off. In the years past, I favored Half-Moon. When they appreciated the customer and didn't try tricks. PS We were not notified in advance of the charges. That's sneaky. I wonder why? Take a guess.
Mediocre 2.6
Pros: The concert was good, but fold up seats jammed together too close.
Cons: I booked a king premiere room months before our stay. Put into a queen. The carpet outside the bathroom on both sides was soaked from leaking shower or air conditioner. Patio had a "view" of the parking lot. Staff totally did not care, manager said room times booked are not guaranteed. I showed them the copy of the internet page that said "king premiere." So sorry they said, but it was not believable.
Humphreys Half Moon Inn - San Diego
Rated #11
8.5
Excellent 8.5
Based on 992 reviews
Details
Reviews

Cleanliness
9.1
Comfort
8.9
Facilities
8.1
Location
8.7
Overall
8.2
Overall 8.5 Excellent
Based on 860 reviews
Cleanliness
9.1
Comfort
8.9
Facilities
8.1
Location
8.7
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Location
8.8
Services
8.9
Staff
9.0
Cleanliness
8.0
Comfort
7.3
Facilities
7.3
Location
9.3
Overall
8.0
Cleanliness
8.8
Comfort
8.5
Facilities
9.0
Location
8.4
Overall
8.6
Cleanliness
8.9
Comfort
8.8
Location
8.5
Overall
7.0
Services
8.5
Cleanliness
9.1
Comfort
9.0
Facilities
7.0
Location
8.5
Overall
6.0
Cleanliness
9.2
Comfort
9.1
Facilities
8.0
Location
8.8
Overall
8.6
Cleanliness
9.0
Comfort
8.9
Location
8.5
Services
8.9
Staff
8.9

Excellent 9.0
Pros: Breakfast was hot and good.
Cons: I may have missed it when I booked, but I didn't realize we were paying $20 a day for parking.
Excellent 9.0
Pros: Clean, up to date, breakfast, small shop inside hotel, free shuttle to airport, free shuttle to Old Town was unexpected and a real bonus
Good 7.0
Pros: In comparison to similar hotels, it was okay. Nothing special. Parking conveniently located near rooms. Noise from freeway traffic as a bit bothersome. Beds were comfortable.
Cons: Not within walking distance of Old Town and no worthy restaurants within walking distance that I could see and believe that I could safely walk to with my granddaughter who was with me on this trip.
Excellent 10.0
Pros: Everything!
Cons: Room Smelled like cigarettes. But my overall stay was amazing. Will still book again, next time I'm around town.
Excellent 9.0
Pros: Shuttle
Excellent 8.0
Pros: The room is what you expect of a Holiday Inn Express. Very typical in decoration, size and comfort. The staff were very helpful. They recommended nearby restaurants and switched rooms when we discovered we accidentally booked a room with only one bed for the four of us. The fitness center is decent. We did not eat the breakfast because we had to leave quite early for a flight. All in all, very pleasant experience.
Excellent 9.0
Pros: Location is a little hidden but in daylight it is beautiful. Garage for our cars to stay overnight. Pool was warm and staff was friendly. Art, gentleman upfront, was very helpful and informative. The breaskfast attendant lady was very friendly and polite.
Okay 4.0
Pros: PM staff was exceptional, and their shuttle service helped my Family going to Sea World. The lady who worked in the Cafeteria was Great, she cleaned tables immediately for Families, and stocked up on breakfast.
Cons: AM staff was rude and didn't care to assist, they were bothered by my questions. The last day of our stay electricity went out. The room felt muggy and sheets sticky. Our room was only cleaned once and that was upon our request.
Poor 1.0
Pros: The best part about this hotel is the location to the airport.
Cons: This hotel is a disaster. The power was out when I arrived and the power went out through out the entire 1 night stay. The room became extremely uncomfortable due to heat. The staff was not friendly making the situation even worse. Would not stay again.
Excellent 8.0
Pros: The roommate
Cons: No foods the
Good 7.0
Pros: The hotel is in a great location
Cons: Our sheets had blood all over them. I had to call every morning to get the pool towels stocked Our room was right by the entrance to the building. The door slammed starting at six am each morning and didn't stop. Very difficult to get sleep.
Good 7.2
Excellent 8.0
Pros: Although there was only one person working the front desk, he remained pleasant and calm and answered all my questions. All the staff were pleasant and ready to assist in any way.
Cons: Front desk could have had more than one person. I was in line to check in for almost a half hour; but he was very pleasant.
Excellent 10.0
Pros: Located in prime spot within walking distance to many Old Town restaurants with easily accessibility to the highway. Very quiet within the hotel despite being located adjacent to a highway. Very friendly staff, able to accommodate an early check.
Excellent 10.0
Excellent 10.0
Pros: All of the staff were friendly and extremely accomodating!
Excellent 10.0
Pros: I didn¿t stay long but the hotel was very accommodating, they tried to make everything as easy as possible for my situation, the breakfast was great considering the restrictions, and the little store inside the lobby had everything you can need.
Cons: Nope
Excellent 10.0
Pros: Location to the airport
Cons: I thought being said ¿Old Towne¿ it would have been closer to to tourist area & it wasn¿t.
Poor 1.0
Pros: Terrible customer service
Cons: Terrible customer service
Good 6.0
Pros: The room was clean and parking was easy.
Cons: It is right next to the freeway so the noise in the parking structure is deafening. You can see cars on the freeway from the room. We had a double Queen room for four people and there wasn¿t enough space for everyone to set up their suitcases.
Excellent 8.0
Pros: Easy check-in and check-out
Cons: Non explanation that there was a fee for parking a vehicle on site, being charged a fee I knew nothing about.
Excellent 10.0
Pros: Friendliness, safety, Service, quietness, cleanliness, & favorite shuttle driver
Cons: N/a
Excellent 10.0
Pros: Clean property & rooms
Cons: Housekeeping talking loudly in the hallway early in the morning. Knocked on our door 30 min before check out to see if we were done and when we would be done when we had our do not disturb sign on the door and were getting ready.
Excellent 9.0
Pros: The wine and prices!
Cons: No
Good 6.8
Okay 5.0
Pros: The shuttle to airport
Cons: Breakfast
Mediocre 3.0
Pros: It was close to the airport and had a shuttle.
Cons: Rooms were pretty crappy/simple. Felt more like a dungeon than a hotel on the first floor.
Good 7.0
Pros: The location
Cons: There was a staff that could use some customer service classes. They also charge for parking 🙄
Good 7.0
Pros: Nice room. Very clean and modern. The breakfast buffet was exceeded my expectations.
Cons: Be aware rooms are right along freeways. Desk clerk strongly recommended a service  to the border crossing the next day rather than Uber. That didn't turn out well. The vehicle was in poor repair and was crowded with two couples and expensive.
Good 6.0
Pros: The bathroom was big and had a nice dual shower head with good water pressure. Staff was nice
Cons: Walls were very thin and I could hear so much noise from the hallway threw the door
Poor 1.0
Pros: The shuttle
Cons: Location was a little questionable. Creepy guests slipping disturbing notes under my door.
Okay 4.0
Pros: It was close to the airport and the evening front desk clerks were awesome.
Cons: The clerks on duty during my check in and check out..rude and condescending
Okay 5.0
Pros: Clean rooms. Airport shuttle, store with snacks, breakfast.
Cons: Noisy highway traffic all night; major renovation going on with 100+ large cartons in front of the building (new furniture, etc.). Looks like a construction site.
Okay 5.0
Pros: The staff was very nice.
Cons: I didn't like the room it was dirty and dusty. For the price I was expecting more. The breakfast was not good at all. Coffee maker in the room was dirty and moldy.
Good 7.0
Pros: Location was fantasic
Cons: They were remodeling rooms and had initially put us in a room that had a strong paint odor. We asked to be moved and they do so happily. However, they moved us to a room that was next to rooms being remodeled. We woke up early to workers hammering
Mediocre 3.0
Pros: The shower was amazing and the bed was great.
Cons: The room I paid for was much much smaller than anticipated. I paid for an executive suite and the room we got was average size with nothing "executive" about it. I asked the front desk if there was a mistake and they told me that was the room I paid for.
Good 7.0
Pros: location, and shuttle to the airport
Cons: room was not quite finished....no place or hangars to hang any clothes, no holder for soap or shampoo in the shower....otherwise ok
Poor 1.0
Pros: proximity to my home office in old town
Cons: too noisy to sleep. the hotel is right on top of hwy 5 - and I do mean right on top of the highway. No screen. No trees. No sound proofing in the walls. No sound proofing in the windows. I will never stay at this hotel again and will never recommend it
Good 6.0
Pros: Friendly staff
Cons: Hotel room after a few hours of stay reeked like sewage :( AC wasn't working well:(
Okay 4.0
Pros: The reception staff was friendly and helpful. They did not hesitate to assign a new room, when I requested it. The kitchen staff was also very friendly and efficient.
Cons: The rooms were awful! We requested a second room (since the first had a pungent smoke stench), and it wreaked of B.O.. The bathtub faucet leaked, there was a piece of chocolate under the bed, and there was an undisclosed $10 charge for parking!
Poor 1.0
Cons: Mildew smell in one room. Obvious water/mold issues. They had large fans blowing to dry out the rooms, we couldn't even relax/nap in our room noise was so loud.
Poor 1.0
Cons: I was not comfortable with the hotel at all and did not end up staying at the hotel. I knew I probably couldn't get my money back so I didn't bother going back to the front desk.
Excellent 8.0
Pros: The staff was very friendly.
Cons: I didn't care for being told that there was a parking surcharge that was hidden in the fine print. All charges should up front on the first web page of the site.
Poor 1.0
Cons: Parking was horrid. Spaces not big enough for even compact cars. Our queen bed was a double at best. Lots of road noise
Mediocre 2.0
Pros: Clean room great location
Cons: Parking was said to be free. When I arrived I was charged an additional fee to leave my car on the premises.
Good 7.0
Pros: Very convenient to old town and getting onto I-5
Cons: I-5 traffic noise.
Excellent 9.4
Pros: The staff was friendly & helpful. The room was clean & comfortable. There was a fair amount of variety to the complimentary breakfast. Great local shuttle service, including to the Marine Corp graduation services. Would recommend.
Cons: The down side to this hotel is the location. The hotel is sandwiched between I-5 and a very busy street. The noise level could be intolerable to some.
Okay 5.0
Pros: Room was clean
Cons: Parking is poor, location is scary
Excellent 8.0
Pros: I liked the breakfast, coffee bar, location to downtown, Old Town, and Little Italy as well as the wedding venue we attended. Everyone was friendly and smiled. Security parking was a great plus as we had a new car and feared there would be issues.
Cons: Some things to consider changing include attention to details. 1. Be sure to leave an extra roll of toilet paper in the room at all times 2. Put screens on the windows facing the freeway as the room was extremely humid 3. Towels should not have holes in them even if they are smaller than a dime 4. Overall ventilation in the room was challenging between the humidity created by the shower and lack of ventilation in the bathroom to the swamp cooler in the room that just created more humidity. 5. Need more full sized parking spaces and more if possible. 6. Have rooms that are joined and allow for families to stay in a junior suite; requires less parking.
Good 6.0
Pros: Close to tourist attractions (Old Town).
Cons: Horrible parking situation. Tiny rooms that are poorly decorated. Tiny bathroom and shower.
Excellent 8.2
Pros: They have shuttle service. Very convenient when exploring sd.
Good 6.5
Pros: Free Breakfast and wifi
Cons: Staff wasn't very friendly, welcoming helpful upon arrival
Holiday Inn Express San Diego Airport-Old Town - San Diego
Rated #12
8.5
Excellent 8.5
Based on 860 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.4
Location
9.1
Overall
8.2
Overall 8.4 Excellent
Based on 1,433 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.4
Location
9.1
Overall
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Location
9.0
Services
8.3
Staff
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.2
Comfort
8.6
Facilities
8.2
Location
8.6
Overall
7.5
Cleanliness
9.0
Comfort
8.9
Location
9.2
Services
8.5
Staff
8.6
Cleanliness
9.1
Comfort
9.2
Facilities
7.0
Location
9.2
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
8.6
Comfort
8.4
Location
9.1
Services
8.1
Staff
8.3

Excellent 10.0
Pros: The view of the harbor
Cons: They need to have a Keurig in rooms. Better pool and jacuzzi. healthy food options .
Excellent 8.0
Pros: Location
Excellent 10.0
Pros: The location, our room, the restaurant, the staff, the pool and parking
Cons: That we didn't stay there longer!
Excellent 10.0
Pros: Harbor view with balcony
Cons: Hotel alarm went off at 6:30 am and it was a false alarm. All guest had to evacuate
Excellent 8.0
Pros: I love how close it is to the water. The staff was super friendly and helpful. The beds were comfortable but the pillows were way too soft. The housekeeping staff are even nice and helpful.
Cons: I don’t like how they don’t have bathtubs. It’s hard to give kids a shower or a baby a shower. I don’t like the pillows, they are too soft and left you hurting the next morning. They are pretty pricey and you don’t anything for the price you pay.
Okay 5.0
Pros: The view was beautiful.
Cons: Customer service at the front was terrible. I paid ---$ for a king suite- went to check in at 3 room wasn¿t ready! The lady¿s up front have poor attitudes. The shuttle guy however was super sweet ! When I finally made it to our room it was dirty !
Excellent 8.0
Pros: The amazing view!
Cons: Parking was a nightmare, rooms are very old and not as nice as I would expect from a Hilton. I paid for parking and they didn¿t give me a parking pass to go in/out of the lot. Lots of extra fees.
Okay 4.0
Pros: Our room carpet was wet. The front desk offered another room but we would not had the same view. The carpet being wet was not a comfortable feeling in socks.
Cons: The wet carpet no room services from restaurant
Okay 5.0
Pros: Great location
Cons: The pics on line are very misleading depicting the pool as much larger. There were only 4 other people at pool and no lounge type chairs. Fire alarm went off at 8pm and had to evacuate via stairs. Ended up leaving at that point. Overall very unhap
Excellent 10.0
Pros: Staff was super attentive and helpful. The room was larger than most and the view was beautiful.
Cons: Would have been nice to have a microwave in the room.
Excellent 10.0
Pros: The staff was super helpful & made out stay very pleasant. The room was spacious and the view was good.
Cons: Wish they provided a microwave in the room.
Excellent 8.0
Pros: Staff at the restaurant! They accommodated our needs and took great care of us!
Cons: Wish there was a microwave in the room. Would¿ve make easier since we are traveling with a child
Poor 1.0
Pros: nothing
Cons: they charged $100 for two nights parking swear to god $100
Excellent 10.0
Pros: Clean & comfy bed
Cons: Nothing
Excellent 10.0
Pros: Where its located
Cons: That you cannot smoke out on your balcony
Excellent 10.0
Pros: The view was amazing.
Cons: It had no microwave.
Good 7.0
Pros: Location Staff went out of their way to find lost item.
Cons: Rooms and bed small.
Poor 1.0
Pros: nothing
Cons: Hotel staff told me that they could not check me in. I had delays traveling to this location. I arrived early morning. I thought I could lie down for a few hours before my flight. However, I was told that my reservation had been cancelled.
Excellent 10.0
Pros: Location
Mediocre 3.0
Pros: Came into a room with a flooded bathroom Floor slopes downward, water pressure bad tiny bathrooms
Excellent 8.4
Excellent 10.0
Pros: Great location
Okay 5.0
Pros: I did not appreciate getting billed $25 a day to park my car. It’s terrible
Cons: Nothing really. It is very clean
Good 7.0
Cons: Balcony flooring was not very clean.
Poor 1.0
Pros: Clean. Location.
Cons: Very noisy. People screaming in the halls, doors slamming all night long...
Good 7.0
Pros: Location, view,
Cons: the pillows were horrible, restaurant was way to expensive.
Mediocre 2.0
Cons: I was late at checkin, and they gave room to someone else and gave the double bedroom in front of the elevator for me. Hmm
Mediocre 3.0
Pros: Location
Cons: No housekeeping service even when asked for. Rude front desk worker when confronted about no housekeeping.
Mediocre 3.0
Pros: location
Cons: Noisy. Awakened at 2:30 and 3:00 am.
Poor 1.0
Pros: Location . I have been going to this location since was Travelodge in 1986.
Cons: I was charge for my room twice. I was given a room with a faulty AC
Good 7.0
Pros: Great location.
Cons: Rooms are pretty small. Not renovated for a while.
Excellent 9.1
Cons: Room was never cleaned for one night of our stay.
Good 7.0
Pros: The room was clean and neat. Nice location.
Cons: The room they assigned to us had a view of a building. Not of the bay or the harbor, which is what the photos and advertising showed. We had to pay an additional fee to get out of the 2nd floor and see the water.
Poor 1.0
Pros: Nothing
Cons: Got locked in the bathroom from a glue door. Not fun
Okay 5.0
Pros: The hotel was very nice Location
Cons: The room was very tiny. I felt like I was trapped in a small box.
Okay 5.0
Pros: Proximity was nice
Cons: Hotel staff was rude and give us mixed answers to things. Some said our shuttle will take you 5 miles then over said no it will not take you anywhere but to the airport. They would not accommodate any of our requests
Poor 1.0
Pros: Location. The hotel is undergoing renovations. Very poor service by Hilton
Cons: Everything. Room looked over the air condition vents. Came in at midnight. Tv did not work. Shower was low pressure. Too tired to complain. Then the drawers in the room kept sliding open. The second day no coffee or tea was replaced. 10am hammering.
Excellent 10.0
Poor 1.0
Pros: Got to hotel and tried to check in. Needed room with 2 double beds. None were available so i couldn't stay. So now I'm out $---- dollars for a room i couldn't stay in.
Excellent 9.4
Pros: Clean rooms. Friendly staff. Awesome views of the San Diego skyline and the ships passing by. A peaceful stay away from the road noise in the heart of town.
Cons: A bit of a drive to the Gaslamp District and Old Town San Diego. Live music in the bar is rather loud, but the outside seating minimizes that.
Good 6.0
Pros: Great location. Bizarre lobby area. Room was ok. Just paying for location. Would not stay at this property again
Good 7.0
Pros: Proximity to airport
Cons: Nowhere in walking distance to purchase even a moderately priced snack or meal. Used lyft to go into the city. Sundries at hotel were expensive and breakfast at the hotel restaurant was 80 for two people for eggs bacon, potatoes and some fruit.
Good 6.0
Pros: Clean Hotel and friendly staff.
Cons: Our room and bathroom was pretty small and our room was directly across from the elevator that dinged all night long as the doors opened and closed. Along with the sound of people talking. We expected better for our $---- per night room.
Good 7.0
Cons: Room location
Good 7.0
Pros: Location. Location. Location. Loved watching the yachts cruise into the harbor and watched airplanes taking off from the neighboring airport.Nice sandwich shop next to hotel w/super friendly staff.Plenty of walking paths & places to fish from the shore.
Cons: The room temperature was warm even though the thermostat indicated 65 degrees. The ice machine on our floor did not work so had to find another on a different floor.
Poor 1.0
Pros: The location.
Cons: The staff was horrible. The room for the type of money spent for a 4 star hotel was below average. The hidden fees were outrageous. $22 to park my car at the hotel. $100 hold on card at hotel just in case we drank the $4 water botels in room.
Excellent 10.0
Pros: This Hilton had a quiet peaceful atmosphere. You don't even know you are near the airport. It's location is gorgeous. It's right on the bay with a walking/jogging/biking path along the water. The rooms were very nice, new and clean! This is now pretty rare but the staff was friendly, helpful and truly wanted to us happy. I don't say this lightly. We loved our visit.
Mediocre 2.0
Pros: I had a good beer in the bar, and the bed was soft.
Cons: The shuttle driver was quite polite from there on besides the bed it was terrible customer service at the front desk, the pea soup green and brown color scheme made me want to get sick even before the over priced breakfast made my girlfriend and I after we paid for a breakfast that was terrible, sitting next to be 1 ounce and $4 dollar juice cup. I will probably never stay at a Hilton branded hotel again after this stay. I drove the entire coast, stayed in hotels the whole way and I would stay in motel 6 before this hotel again.
Excellent 8.0
Pros: We enjoyed our stay. Great Marina view and clean hotel.
Cons: The beds are too small for people with small children.
Excellent 8.0
Pros: Clean well appointed and connected to airport
Excellent 10.0
Pros: BEST CUSTOMER SERVICE (BRYAN)
Excellent 8.3
Pros: The marina view was great, lots of boats, very relaxing and visually appeasing. The room was clean and spacious. The bed was very comfortable and the pillows were perfect.
Cons: The room didn't have a fridge, but the ice machine was across the hall. The parking fee is $21.
Excellent 9.6
Pros: The view was gorgeous.
Hilton San Diego Airport/Harbor Island - San Diego
Rated #13
8.4
Excellent 8.4
Based on 1,433 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
8.4
Food
10.0
Location
9.3
Overall 8.4 Excellent
Based on 1,244 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
8.4
Food
10.0
Location
9.3
Cleanliness
9.4
Comfort
9.2
Facilities
9.2
Location
9.6
Overall
9.2
Cleanliness
8.3
Comfort
8.0
Facilities
8.6
Food
10.0
Location
8.6
Cleanliness
8.5
Comfort
8.5
Location
9.3
Services
8.3
Staff
8.9
Cleanliness
8.4
Comfort
7.6
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
8.2
Comfort
7.6
Facilities
7.6
Location
8.8
Overall
7.7
Cleanliness
8.7
Comfort
8.5
Location
9.3
Services
8.4
Staff
9.1
Cleanliness
8.9
Comfort
8.6
Facilities
8.8
Location
9.4
Overall
8.5
Cleanliness
8.8
Comfort
8.8
Facilities
9.1
Location
9.1
Overall
9.4
Cleanliness
8.4
Comfort
8.2
Location
8.9
Services
8.1
Staff
9.0

Excellent 9.0
Pros: The staff was very friendly and efficient! The check-in and check-out process was quick and smooth. The location can't be beat! Can see Sea World's nightly fireworks from the balcony...within easy walking distance to several restaurants and shopping/center of Old Town. Not super fancy and a bit dated, the hotel's ambience is perfect "old San Diego". Great spot for families.
Cons: The included breakfast was not very good...consisted of a choice between a small breakfast burrito or a rather greasy breakfast sandwich (un-melted cheese) and a beverage. Overly expensive at $12.95 (included daily breakfast option). Also, the bathroom fans were rather noisy and we could hear the fan of the unit beneath us running most of the day and well into the night (even though on a timer, the guests beneath us ran it constantly).
Mediocre 3.0
Pros: Nice hotel, located right in the middle of old town.
Cons: check in was a nightmare and the front staff was rude. Seems like they don’t care. I would not stay here again and do not recommend. The room we got had a broken bed, the phone didn’t work and the toilet didn’t flush. Horrible first night. We got moved to another room the next morning by a different manager that was actually helpful and polite but that doesn’t take away the frustration of the first day.
Okay 5.0
Pros: I liked that hotel was centrally located to all of our daily destinations. We appreciated the early check in. I liked that our room had a separate vanity sink. I liked the grounds itself - beautiful.
Cons: First and foremost, the parking was horrible and on top of it, they make you pay for each night stay. Was not a big fan of the breakfast options. Each day they gave you a choice of a breakfast burrito or sandwich but you couldn’t modify it. The elevators were hot and very very slow. Sometimes we couldn’t use stairs because our room was way up in corner and I can’t do many stairs.
Excellent 9.0
Pros: The location
Excellent 8.0
Pros: Location
Cons: The breakfast
Good 7.0
Pros: The property was in a great location, lots of choices to dine or whatever you’re up for that day!
Cons: What I didn’t like was the parking! The hotel sells public parking this making it very difficult for guest to find parking within the property, the first night we stayed there, I had to park up the hill on a side street and it was not a fun walk back to the car the next day. Parking on the hotel property should only be for guest staying not everyone.
Excellent 9.0
Pros: Breakfast was delicious and location was adequate.
Cons: The long stairs to my room.
Mediocre 3.0
Pros: Location was great to all the restaurants and stores in old town.
Cons: Room was dark musty and outdated. Bathroom had a pocket door that got stuck in addition walls were extremely thin heard above floor footsteps all night. Rug and room definitely need deep cleaning and updating.
Excellent 8.0
Pros: The hotel was close to just about everything! Was nice to go on our morning walks through Old Town and the outskirts. The views from the hotel were beautiful and hotel staff was friendly and accommodating.
Cons: For the amount of money we paid to stay at the hotel we expected to get more regular cleaning of the hotel room although we were told at check in that the room would not be cleaned unless we specifically requested it and the garbage cans in the common areas were left overflowing for a few days instead of being emptied regularly. No coffee at the hotel and had to search for a place outside that opened before 8 a.m. (sorry, we are early birds and we need our coffee!)
Okay 4.0
Pros: The location of the hotel is beautiful, It sits up on a hill over looking old town with lots of restaurants and shops to choose from. The staff was really nice.
Cons: We arrived at 4 pm to check in, only one of the rooms were ready. We didn't get in to our other room until 5 pm. The hotel is old and really needs updating.
Mediocre 3.0
Pros: ONE of the check in clerks at the lobby, didn't catch his name but he was very friendly! young, slim, wore eyeglasses
Cons: even though there was no housekeeping available it was difficult to get a hold of them when we needed them, fights outside our room at 2:30 am, noisy neighbors. we have stayed several times at this hotel over the years and this has been the worst ever
Excellent 9.0
Pros: Price, cleanliness,
Cons: Free breakfast bar
Good 7.0
Pros: Location, comfortable bed, beautiful views and landscape.
Cons: Price is a bit high compared to others, in the area but its also better landscape so really no issues. Restaurant closed early and pillows kind of hard.
Excellent 10.0
Pros: Location
Excellent 10.0
Pros: Great view a lot of things for kids to do in the area.
Cons: Nothing that could've been prevented because of covid-19 the restaurant was closed but that was not an issue plenty of eateries close by
Excellent 10.0
Pros: Location
Cons: No
Excellent 8.0
Pros: Location was wonderful. The layout itself is unique and gave the sense of being in a village rather than a hotel.
Cons: There was a fair amount of noise from the streets and some other guests. Sleeping was okay, but interrupted.
Excellent 9.0
Pros: The staff was friendly and accommodating.
Cons: Our room was set quite far from the main entrance.
Excellent 9.0
Pros: Friendly staff and proximity to shops, restaurants and bars
Cons: Furniture in room needs to be updated
Excellent 10.0
Pros: That is walking distance to everything, they have a nice breakffast
Cons: I don¿t like that the for parking, we are already paying resort fees and that the breakfast ends so early by 9:30am.
Excellent 9.0
Pros: The hot atmosphere. Very beautiful hotel and was perfect fot the surroundings.
Cons: No
Excellent 10.0
Pros: Everything!
Cons: The only thing I would say was they have up a welcoming drink ticket, when we went to use it they say all of us had to order a meal
Mediocre 3.0
Pros: Location.
Cons: Very old facility. Hidden fee at check out.
Excellent 9.6
Good 7.0
Pros: Location. Walking distance to shops/restaurants.
Cons: Room needed updating. Larger tv would be nice.
Mediocre 3.0
Pros: Close to airport, close to old town, could be quaint if not so musty, dirty, old. Staff was generally friendly and helpful.
Cons: Room was old, dirty, musty, and below expectations of a 3*. 8.0+ guest rating. Some rooms may have been renovated but ours was more 1993 than 2019. My son also burned/irritated his face on the linens or was bit by something while sleeping.
Good 7.0
Pros: The location, the style, the service
Cons: Hot tub was cold, rooms weren't super clean, property would flourish with a little more care
Mediocre 2.0
Pros: You can't beat the location and aesthetics of the exterior of the hotel. BUT upon getting into our room we realized that this hotel is in SEVERE need of an upgrade. We actually had to switch rooms because the sheets were DIRTY and we found a fingernail.
Cons: Be prepared to walk and pay at least $20/night for parking. I hit my step goal after check-in after we were told to park in a far off structure and walk for about 10+ min up and down stairs to get to our room ALL the way across the property from check-in.
Good 6.0
Pros: Centralized but not congenial for people with issues with climbing stairs.
Cons: To little access to elevators.
Poor 1.0
Pros: LOCATION
Cons: THE ROOM HAD A "MUSTY " ODOR , THE BATH PLUG HAD TO BE REPLACED BUT THE MOST DISSAPPOINTING ASPECT WAS THE NOISE OF THE PLUMBING / PRESSURE / TOILET THROUGHOUT THE NIGHT
Poor 1.0
Pros: Close to the airport and Old Town
Cons: Room dirty, tub did not drain. Entry card did not work and they had to reprint twice with me having to haul luggage back to Libby twice. Then when it did work the lock on the door no longer locked the door. Staff was very casual and non-apologetic.
Excellent 8.5
Okay 4.2
Pros: We usually stay here and have a good experience, but we are disappointed they gave us a room right next to the tequila bar. We have young children and they were up all night because of the music in the bar. Also parking is a nightmare, $12 or not it was difficult to figure out which building was connected to which parking lot.
Cons: The room key didn't work when we got to the room, the staff had to "check" to see if our reserved room was even available. The breakfast buffet was not refreshed more than once, by the time we ate at 8 am everything was stale and cold or dried out. If people pay for a stay and are allowed a buffet, at least make it seem like you care enough to keep the food fresh. Wait staff was practically non existent if you had a voucher, but if you were paying cash you got all you needed.
Poor 1.0
Pros: The first two nights were great! Loved the location and layout. Front desk attendants were very nice. Great view with a balcony was a plus.
Cons: Booked 2 queens and received 2 full size uncomfortable for two adult parents and 16 yr old son. Last night wedding below our room was unbearably loud until 11pm. Buffet was horrendous the next, ran out of food, a total mess by 9am, no waiter anywhere!
Excellent 9.4
Pros: Everything was awesome except for the odd location of our hotel room. However, it was a beautiful room with a beautiful view.
Cons: I stayed in the 600 building. The only reason I didn't give 5 stars is because the location of my room. It is a good walking distance from the lobby. You actually have to go past the hotel lobby, make a right at the next street, go up the hill and then you'll reach the 600 building. The directions they gave were exactly on point and made it easier to find.
Good 7.0
Pros: Location
Cons: Parking
Okay 5.0
Pros: Location, friendly staff.
Cons: Rooms are quite dirty, bedspread has stains, and overall things did not work great (internet, tv remote, tv, etc). Overall I found the room to be way overpriced for the quality of the amenities
Good 7.1
Pros: great location
Cons: no working ice machines- staff sent us to 2 different locations with no elevator service- and none worked looked like the hadn't worked for months
Okay 4.0
Cons: It was shabby and dingy. We did not like it at all.
Good 7.0
Pros: The views and location are excellent
Cons: The rooms need updating badly and did not feel clean.
Good 6.0
Pros: Location, location location.Two walking minutes and you are in Old Town. Close to the the trolley too.It was a beautiful hotel.
Cons: The shutters did not provide proper privacy. Instructions on the wall were followed. Rigged something to cover the gaps. Notified the front desk that a man was peeping in through the shutters next (lucky for him) door.Manager was contacted? But not us.
Poor 1.0
Pros: Location
Cons: Everything else
Good 7.0
Cons: Our room was not ready at check in. We had to wait almost an hour for it.
Excellent 10.0
Okay 4.0
Pros: location
Good 7.0
Pros: The location was the reason we selected this hotel. Beautiful layout
Cons: We had to change rooms because of the noise level and also would recommend this hotel for the price to have a continental breakfast for their guests not pay 11.00!
Good 7.0
Pros: The location cannot be beat
Cons: Stairs, stairs , stairs all over this hotel. If u have a wheelchair or have trouble walking do not stay here. Plus parking is very tight
Okay 5.0
Pros: The location was excellent to the quiet Old Town area
Cons: I would request not to stay in the old part which is old and outdated. The rooms in the 100-400 bldg. are new and much nicer than the outdated 800 bldg.
Okay 5.0
Pros: Location
Cons: Room was in poor shape
Excellent 10.0
Pros: Rooms good space- How CLEAN the rooms are and the small extras provided ..Water btls- coffee extra Towels on request. Hotel in the center on the city street event. perfect for walking no- car traveling. needed. Hotel Cafe available again very nice. all the staff ready to serve and extremely friendly. We have enjoy our 2nd year now at this Hotel. we had a Fabulous stay!!!
Excellent 10.0
Pros: The Hacienda came through for us with flying Mexican colors on Cinco de Mayo Weekend The hotel staff must be commended from Jesus the Hotel Manager to Celine on front desk staff to Kasandra in house keeping. You all deserve a big Cinco de Mayo Gracias!! What a view and sounds of the Old Town Cinco de Mayo festivities from our balcony. Muchas Gracias Hacienda - we'll be back !!!
Cons: Nada !!
Excellent 10.0
Pros: Traveling on business - very easy access from airport and to the clients I worked with. There is plenty to do within walking distance being in Old Town - or you can stay at the Hacienda and enjoy their amenities. The staff at the Hacienda were welcoming and accommodating to any request that I had.
Okay 5.4
Cons: Hotel advertises they have shuttle service, called before booking to confirm shuttle service but was never told its within certain hours and areas. construction going on, detour is pretty bad when you are at the end of the hotel.
Good 6.0
Pros: It was in a fantastic location close to Old Town, and San Diego State Park. Rooms had small kitchen with all necessities available for our use. Breakfast was included
Cons: WiFi didn't work consistently, property too spread out. Had to go through so many gates, and up and down stairs to get to pool, and restaurant where breakfast was served. Depending on who was on duty, the desk clerks were rather passe' about helping us figure out how the bus system worked, or answering questions about the property and how to find the pool, restaurant, etc. One night we used the elevator to get up to the restaurant to go to dinner, and by the time we were finished with dinner and on the top floor, the elevator was out of order, and we had to use the stairs. For us this was no problem, but we saw a woman who could hardly walk, and what was she supposed to do in this situation? I do have to say that we liked the location so much that we will probably stay at the BW Hacienda again. If I had small children, all the stairs would have been a nightmare!!
Good 6.0
Pros: The view was beautiful
Cons: There was no parking in my section of room stay so I had to park and the other side of the building and to top that off I had to go up 75 stair steps 4 total flights because the elevator was out of service with luggage it was even harder very disappointed with that situation
Excellent 10.0
Pros: The venue and area was so beautiful. It had everything there. Will definitely come back
Cons: The elevator was broken.
Good 7.7
Pros: Location was across the street from Old Town.
Cons: Finding parking on the street on a weekend was almost impossible. You have to buy a parking pass from the hotel for an extra $16 per day.
Excellent 9.7
Pros: location, layout of hotel (multi-levels, outdoor), clean rooms, beautiful views,
Cons: pay for parking, confusing layout of hotel, rooms were a little outdated
Excellent 8.5
Pros: I liked the location, cleanliness, and that there is a restaurant/bar on site. The airport shuttle is a plus.
Cons: The shuttle services only takes you to the airport, the restaurant/bar is expensive, and the layout is confusing if you stay in building 6. To get to building 6 you have to go up stairs unless you can park in the parking garage.the doors have gaps under them so small critters can get underneath.
Excellent 10.0
Pros: Location was great
Excellent 10.0
Pros: This is a beautiful Hotel above San diego's Old Town with rooms in different buildings set on the hill, The look is old Spanish style with open patios and fountains and an amazing view all the way to the bay. There is a very good Mexican restaurant on the premises with breakfast included that is much better than your average included breakfast. The staff was courteous and helpful and they seemed to like working there. I was there 4 days on business and very much enjoyed my stay.
Cons: The only issue might be for those who are challenged with stairs.
Excellent 9.7
Pros: The View and the Restaraunt
Cons: Some of the staff were less than gracious, but not too bad.
Good 7.4
Pros: Unique design, vaulted ceilings make the space feel open, great location to explore Old Town for a day, check in staff was friendly and helpful., reasonable rate.
Cons: Rooms can be noisy, there are tables outside the rooms and a loud group was seated right outside our room till after 1:30am. Check out staff was not friendly or helpful. Restaurant wasn't great.
Okay 5.1
Pros: The location.
Cons: The outdated Decour. Did not like the complementary breakfast.
Okay 5.4
Pros: I loved the proximity of the hotel to Old Town San Diego.
Cons: The people at the front desk were always in an awful mood. The girl at check in was very rude and did not make us feel welcomed at all. Also $14 a night for parking? No thank you!
Okay 4.8
Pros: The staff was welcoming and friendly, but that could not make up for the distance and elevation from the front desk to the upper, back rooms of the property. No good way to drive close so we were forced to trek up several flights of stairs with heavy suitcases. There was no help offered. Even the free margaritas will not bring me back.
Best Western PLUS Hacienda Hotel Old Town - San Diego
Rated #14
8.4
Excellent 8.4
Based on 1,244 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
8.0
Food
10.0
Location
9.0
Overall 8.2 Excellent
Based on 1,410 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
8.0
Food
10.0
Location
9.0
Cleanliness
7.3
Comfort
7.5
Facilities
7.1
Location
7.5
Overall
7.3
Cleanliness
7.6
Comfort
7.5
Facilities
7.3
Food
10.0
Location
7.9
Cleanliness
8.4
Comfort
8.2
Location
9.0
Services
8.3
Staff
8.4
Cleanliness
8.2
Comfort
7.7
Facilities
8.5
Location
9.0
Overall
8.3
Cleanliness
8.3
Comfort
8.1
Facilities
7.9
Location
8.4
Overall
7.9
Cleanliness
8.7
Comfort
8.7
Location
9.0
Overall
5.0
Services
8.4
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Facilities
8.4
Location
9.0
Overall
8.1
Cleanliness
8.5
Comfort
8.6
Location
8.7
Services
8.2
Staff
8.6

Excellent 8.0
Pros: Staff friendly. Room very comfortable and quiet. I stay here when I have an early flight out of San Diego, and I like the availability of the long term parking and airport shuttle services.
Cons: Check-in was at 4pm, and the line quickly became long. I think the guests would be better served if there were more staff on duty during the peak check-in times. On the date I was checking in there were 2 staff for regular check-ins an 1 staff for VIP. They were averaging over 10 minutes per guest.
Excellent 10.0
Pros: Location View
Cons: $41 night parking
Good 6.0
Pros: The staff were nice.
Cons: The facility lacked diversity of guests and staff, especially the staff that greeted you. Also, my personal room had flies like it wasn't cleaned out before I stayed there.
Excellent 9.0
Pros: The location is fantastic! Close to the airport, on the harbor, downtown, loads of restaurant options, incredible views!
Cons: The SELF PARKING is $41….way too much!! There weren’t enough bath towels …. Maybe that’s a Covid thing, but I think 2 towels per person should be standard
Excellent 9.0
Pros: Location, view of the marina, multiple dining options
Cons: The rooms in the bay tower are a little older but great view and very clean.
Excellent 10.0
Pros: Amazing views.
Excellent 8.0
Cons: Parking was difficult.
Okay 5.0
Pros: Staff and pools
Cons: Very run down and not clean. Hair in the tub, smoke detector and towel racks falling of the walls. Stained carpet and towels.
Excellent 8.0
Pros: location
Poor 1.9
Poor 1.0
Pros: how close it was to the airport
Cons: There was a loud clicking noise that started in the middle of the night from the AC and it didn¿t stop. It kept us up all night and when I let the front desk know about it at 5am they said I should¿ve called engineering when it first started.
Good 6.0
Pros: Great location
Cons: Hotel is under new management and they¿ve made changes to the Fourth of July show. This year it was very ridiculously expensive and extremely disappointing
Excellent 10.0
Pros: This hotel has a fantastic location! Lovely views and pretty easy to access. Rooms are large and clean with a nautical decor scheme. Beds are firm, pillows are squishy, sheets are high-quality.
Cons: The only drawback is paying $41/day for on-site parking. If you can find out which tower you're in prior to check-in, do that. It will save a lot of time and confusion.
Excellent 10.0
Pros: Location and view
Cons: No
Good 7.0
Pros: It had a nice pool and beautiful view of the water.
Cons: Check-in and check-out took a long time, the room look dusty and not as clean as I have experienced in other hotels, and the $41 daily parking was a bummer.
Excellent 10.0
Pros: Location! Balcony amazing to have water view! Clean and so beautiful!
Cons: The only sad thing was no restaurant that was not about beer to go and have meals in. And souvenir shop!
Good 6.0
Pros: location
Cons: needs major renovation
Good 7.0
Pros: The pools were nice.
Cons: $41 per night for hotel guest parking is too much. The building was old and it looked old and rusty in our room. The tissue box and the tissues were wet and foul smelling. The bathroom fixtures were peeling. The mattress was not comfortable.
Okay 5.0
Pros: The view from our room of the harbor was gorgeous and like the fresh air when we opened the sliding door and the location near to Point Loma university
Cons: The sheets and blanket were cold and the mattress was uncomfortable and look like the room had not been vacuumed and the surprise $41 parking lot fee
Okay 4.8
Excellent 8.0
Pros: The location in the harbor was nice, but not when airplanes waking us up a lot.
Cons: The room was nice, bed sheets looks used and not changed, or they had bad stains.
Excellent 8.0
Pros: Location
Cons: No
Mediocre 3.0
Pros: Nothing!!!
Cons: They stuck us at the villa in the back. Moldy smell dingy looking. Expensive food price. Parking is 41$ per day & it¿s under construction!
Excellent 10.0
Pros: The balcony view overlooking the marina was amazing!
Excellent 10.0
Pros: Ease of check-in/check-out & the beautiful location!
Cons: No dislikes.
Excellent 10.0
Pros: Great location and although a daily resort fee charged, the “complimentary” activities offered by the site are very, very nice. I would definitely book again.
Cons: A better explanation of all the hotel amenities at checkin would be very helpful.
Okay 5.6
Excellent 10.0
Pros: Everything about the hotel is excellent, staff professional, clean rooms, we enjoyed our stay after the long pandemic. We are planning to return to this location on Labor Day.
Excellent 8.0
Pros: Liked the balcony and the view of the marina.
Cons: They need clean morem we stayed at their tower in the back not the main tower. It was ok.
Poor 1.0
Pros: It was right across the street from the airport, which made leaving for an early flight out easy.
Cons: Hotel was dirty, carpets stained, rusty fixtures in bathrooms, etc. Parking was an absolute nightmare, charged $41 additonal to use the parking lot for the hotel or you can take your chances getting mugged and park across the street for $10
Good 6.0
Pros: Nice looking main building pool, nice hotel near ocean, nice view marina boats dining room piano but chairs look old need upholstery
Cons: Disappointed by lanai building, Looks bad like garage motel not like rest hotel, first room 5132? Close to airport noisy, second room close to pool ok but smaller, when problem leak water bathroom light room above not good hotel response,
Okay 5.0
Pros: The proximity to the city and airport were desirable.
Cons: The room was disgusting, the walls were paper-thin, and I hardly slept my entire stay
Poor 1.0
Pros: The staff was very pleasant and hardworking. Just understaffed.
Cons: Filthy room, stains on the walls and ceilings. Garbage strewn throughout the hallways much of the day. Food delivery not allowed up to the room. Staff is over worked and doing their best but seems management is not staffing properly.
Excellent 8.0
Pros: I liked the view
Cons: The parking is too expensive
Good 6.0
Pros: The location was fantastic for our needs. It was located across from the airport which was convenient for our needs. It also located on the bay with beautiful views of the city across the bay. It was a beautiful property that was well-kept and clean.
Cons: Very disappointed with all the fees - $27 a day resort fee, $41 a day for self-parking. An additional $70 a day unfortunately put us well over our budget. Found out there was a $10 parking option that was not shared with us.
Poor 1.0
Pros: Tv and internet was down the entire stay and at 8 am security came to my door waking me up with saying my room smelled like marijuana, I was in a deep sleep, they tried to make me pay an additional $400 I was never so angry at a hotel staff member
Cons: Security had on a double fabric mask the entire time, how can you accurately smell anything? When I asked them to go check the room before I left they refused.
Okay 5.0
Pros: Location
Cons: Not much to do if you don't drink . Charged for ammenitties we did not use . Parking was to much .
Okay 4.0
Pros: Location
Cons: The price is too night compare to the room. I was with my boyfriend and we had 2 small beds!! It was cold in the room even with the heater on. And I ask to have a room with a beautiful view and we could see anything on the 4th floor. :(
Okay 4.0
Pros: Close to the water and the pool was nice
Cons: Super small room. Engineering had to come everyday to reset the TV. The air conditioning smelled
Good 6.0
Pros: The location was great
Cons: I think the he rooms can be updated a little.
Okay 5.2
Good 6.0
Pros: Location
Cons: Balcony maintenance is terrible. Grounds are slipping.
Good 6.0
Pros: Locations are good and closed to everywhere
Cons: It’s would be better if we know there is a parking fees for this hotel before we booked.it wasn’t mentioned on the booking page. It was a surprise when we found out when we checked out
Good 6.0
Pros: Beds are comfortable, good coffee, nice view, clean bathroom.
Cons: Staff. When talking about the view I would have when I checked in she just shrugged and said all grumpy “well it’s gonna be dark soon anyway!”. This was firstly rude. Also ridiculous because the view at night is beautiful. But very off putting right when I’m checking in and getting charged more than anticipated for parking when you have a lot on the premise! Then when I wanted to stay another night I got the run around from the front desk, that they would not match the rate I was paying, told me to make a new reservation online, then online they wanted more than the front desk. So finally I did it with the front desk but all tolled it took me a half hour to organize what should have taken two minutes. Not good customer service. And I had a towel with a big brown stain. I paid a lot after getting gouged for parking ( specifically did not stay downtown because those hotels would charge for parking ) which was not revealed on the website getaroom through kayak. You should tell them to be completely transparent on things that do not allow for me to choose to say no thank you. Also the resort fee is just dumb. S’mores?? I was very disappointed in those things and was willing to pay more but then these things made it not worth it.
Okay 5.0
Pros: The front desk girl was nice.
Cons: Food under the bed, took 14 phone calls to get front desk, guest services or room service on the line. When she answered and I asked a question about the food, I was told to call back when I know what I want. 41$ parking? No thanks.
Good 7.0
Pros: I loved that the room was facing both the pool and the marina. Our room was in the Lanai rooms (not suites). The pools are beautiful. We've stayed here before and my kids love the pool.
Cons: Our room was tiny. The bathroom was tiny. Fitness room only had one workout bench. One of the pools was closed most of the time. Full price on parking and resort fees even though resort amenities were limited.
Good 6.0
Pros: Friendly staff. Centrally located to what I needed to do. It’s a close drive to downtown and Point Loma.
Cons: The cleanliness could have been better in my room. There was little pieces of trash on the floor. Due to COVID-19, I wipe down all surfaces so I noticed more dirt.
Good 6.4
Excellent 10.0
Pros: The facility was extremely nice
Cons: Nothing
Mediocre 2.0
Pros: Felt desk was awful
Good 7.0
Pros: I liked the location
Cons: The beds were small
Okay 5.0
Pros: The pools are good.
Cons: One of the hotel clerks was very rude to my husband and confiscated his key when he went down to ask for another key because ours were no longer working. He had to come back to the room to get me, where I was waiting at the room door with our two small gr
Excellent 8.8
Pros: Very convenient location across from the airport
Cons: This property nickel and dimes you for everything. Our quoted price jumped $40 once all the taxes and fees were added on, then upon checkin they wanted another $41 for self parking and the fee that really ticked me off was a “resort fee” of $31 they tried to add to the bill upon CHECK OUT. As an “oh by the way” after your stay. Um...NO! I felt like they kept digging deep in my pockets to get anything and everything out of me just to sleep on one of their beds for 6 hours before my flight in the morning. Definitely won’t be back for that reason alone
Mediocre 2.0
Pros: Lobby was nice but that was about it! The room we reserved was unavailable and we where downgraded and placed on a lower floor.
Cons: The room sucked! Outdated definitely not a 4 star hotel. Maybe ten years ago.
Okay 5.0
Pros: The location
Cons: After being there for over two hours, speaking to three different people, having to get a manager involved, we finally got our room. Everything there on out was great .
Mediocre 2.0
Pros: The room had a good view.
Cons: Small room, $26 resort fee, $41 parking, you had to make reservations at the pool which I was unaware of, and everything was extremely crowded.
Good 6.8
Pros: I like the location and stay free activities.
Cons: Parking
Okay 5.0
Cons: I did. Not get my bed selection
Okay 4.0
Pros: The rentals and outdoor restaurant
Cons: You could hear through the walls like it was paper and a lot of hidden fees parking and resort fees should be included and club level is a traditional room not club lounge
Mediocre 2.0
Cons: Was given an active key to check in a room that was occupied by another guest. Given another room key for a room that was unclean and on the third room finally settled in. Discovered no hot water for shower, called guest services and they do not pick up.
Mediocre 3.0
Pros: The bath room is very small
Cons: Not a 4 star
Mediocre 3.0
Pros: The room was nice and mostly clean.
Cons: Flickering lights / power issues the first night. The TV turned itself on and off multiple times at night, waking us up. Cockroach in the bathroom. Water dripping from the ceiling in the hallway. Strange ground-level room.
Mediocre 2.0
Pros: continued from "did not like" ..motion sensor in bathroom inop., Elevator door had issues it took about 5 times to close until alarm went off then slowed down to close.
Cons: The check in girl ever smiled, the room smelled musty I had to air it out, There was an empty water bottle on the floor, The fan rattled loud made it hard to sleep, A/C didn't work well it cycled from cool/cold to stuffy, ..more
Poor 1.0
Pros: Location
Cons: Yes the room and the parking fees
Mediocre 3.0
Pros: The location was great, and we had a beautiful view from our room.
Cons: This was supposed to be a 4 star hotel but it felt more like a 3 star hotel. The hotel was dirty, room was tiny and the customer service was poor. Really disappointed with this experience.
Poor 1.0
Pros: When you walk into the hotel its so extravagant beautiful. The pool was well kept, and the view I have the marina was very pretty.
Cons: The room was equivalent to a Motel 6. I was extremely disappointed when entering the small room with two beds One small table with no chair andthe bathroom had consistent plumbing issue.The only toiletry was a singlesmall bar of soap. heater did not wor
Mediocre 3.0
Pros: Location.
Cons: There was no internet what so ever. As soon as one would leave the lobby the internet stopped working. Very annoying. Three networks and none worked.
Excellent 9.7
Pros: Good place for a major conference.
Good 7.4
Cons: What I didn't like ,they are charging and taking money for the simplest things which they are free at the other hotels, like you have to pay another 40 dollars for the parking and they said the Wi-Fi free but the actual thing it's 15 dollars to get the Wi-Fi, this is ridiculous , if I went to smile hotel close by, the Wi-Fi and the park for free, isn't it?
Excellent 10.0
Pros: Luxury facilities nice & super Coran
Cons: Al I Like ir...
Excellent 10.0
Excellent 8.5
Good 6.2
Pros: Unbelievable view and setting.
Cons: The bed is a salad bowl. New mattresses needed badly. Woke up with neck and back aches trying to avoid the bowl. Terrible
Excellent 10.0
Pros: Totally catered to my every need
Cons: I felt severely over charged for my laundry. The gentleman at the front desk did t tell me there was a 50% up charge for overnight laundry. Just said they could easily do it and it was fast. I felt misled.
Excellent 8.8
Pros: Easy to get to airport and back
Cons: A little overpriced for quality. Parking is expensive and breakfast should be included or offered at a better price
Good 6.0
Pros: Staff was polite
Cons: Understaffed with ling lines to check in and out. Key cards never seemed to work. Remote control in room was broken. And for some reason the cleaning staff liked to block my door to my room with their cart. Spent most of my time away from the hotel.
Excellent 8.2
Pros: Overall I enjoyed my stay at the Sheraton. I stayed in the Bay Tower. The hotel was very quiet and relaxing. My room had a great view of the bay and the balcony was large. The hotel is located closer to the airport, so you don't get a lot of street noise or foot traffic (which adds to the quiet/relaxed vibe of the hotel). The room was large/spacious. The bed was extremely comfortable. The bathroom was spacious. The room was very well decorated. The staff was very friendly and professional. Initially, I was placed in a room on the 2nd floor which is the lobby level, i.e. ground floor. When I got to the room, I didn't like the location, so I called guest services and requested a new room. They were more than accommodating, and moved me to a higher level.
Cons: The balcony furniture needs to be updated. I enjoyed the balcony, however, the furniture is cheap in comparison to everything else in the room. The resort fee seems unnecessary. I was charged a fee, but never told what was included with the fee. The price increases for higher floors (so my room change cost me more money per day). The rooms could be cleaner. As nice as the hotel was, the room needed to be dusted. There was dust everywhere (on the coffee maker, in the mini bar, on the lamps, and on the remote control). It appeared as if the room hadn't been used in a while.
Okay 5.4
Cons: Their were some perks my co-workers received without inquiring about and I was not even asked. My room was not ready until 6:15 pm then I asked for a late check out they gave me a hard time.
Excellent 10.0
Pros: The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)!
Cons: Everything was great!
Good 6.2
Pros: Location.
Cons: Waited 20 minutes to check in. Entirely too long.
Mediocre 2.0
Pros: Morning
Cons: It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
Good 6.0
Pros: Location is how this place makes its money. Very convienent
Cons: Not updated at all and the beds where cheap.
Okay 5.7
Pros: Close to airport and had a shuttle to the airport. Close to Gaslamp District, so we could take a cab for dinner.
Cons: Restaurants were closed down with the exception of one. The palm tree outside of our window blocked our view. The room you get through online is the old tower (hotel) and quite removed from everything else. Noise all night with partying people upstairs...went until 4:45 a.m. until we left for the airport.
Good 7.7
Cons: $90+/day in additional hidden fees. Not what I was expecting to pay when I booked.
Mediocre 3.4
Pros: The pool was nice.
Cons: The staff were horrible and rude, overpriced, no comfort.
Okay 5.7
Pros: Hotel was ok and we booked the bay view and didn't get that till the 2nd day.
Cons: Parking lot is small and too expensive
Mediocre 2.0
Pros: 3 times hotel staff entered my room with out knocking ! Saying they did not know it was booked! All my kids got sick because there was no heat, very unpleasant atmosphere in the first floor.
Okay 4.3
Pros: Parking is $30, which seems to be the norm in California! The deposit required on the room was about 80 dollars more than the actual room called cost me. The staff seemed rude when I decided to pay this in cash rather than the normal credit card. The next day at checkout they took about 20 to 30 minutes to "check" my room and make sure I didn't take a ten dollar candy bar. Then finally paid me my cash deposit back in small bills so I felt like I was going to a strip club. Not to mention this is next to a Navy Base with constant helicopter traffic. As a combat veteran on an anniversary date of a brother's death the helicopters reinforced some horrible memories. The one pool we found was in good shape. Everything is super expensive there and they really like to charge you for any fee they can. I would not go back nor recommend it to anyone. I actually left a night early and forfeited my paid night because I didn't want to be there.
Cons: Read above.
Sheraton San Diego Hotel & Marina - San Diego
Rated #15
8.2
Excellent 8.2
Based on 1,410 reviews
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