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Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Plugs in seats

Snacks were not good. The spicy snakes are just nasty.

Despite our flight being delayed over 5 hours...the crew on the flight was very helpful and nice. They knew we had all had a long day waiting around the airport and did their best to make the flight as enjoyabe as possible.

We first boarded our flight on time and then after getting settled on the plane had to get off the plane and take all of our belongings with is. Due to a repair that wasn't done before hand, we had to wait another 5 hours till our plan could leave. This made for a long day and a completely wasted first day of our trip.

The water

After the whole ordeal with the first flight, I get on my second flight, which was only an hour. Something happened with the air on the plane and it was sweltering the whole flight. Really hot and uncomfortable! The day, overall was very taxing - I paid $521 for a ticket and expected a good experience . I guess that was too much to ask for. I am disappointed in American Airlines and will NEVER fly that airline again - nor will any of my family.

The original flught flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. So we never ended up going to Phoenix. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

On time departure, efficient boarding, polite and helpful flight attendants

Entertainment is available at an extra cost. This is fine; I chose not to use it.

requested window seat both planes .. only secand time i'v flown in my life .. was told i got them and never did .. this was the only thing that disappointed me

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again