Destin Inn and Suites

Customer Service is horrible

Cons: My boyfriend and I planned to stay here on the last night of our vacation. Unfortunately, we had a family emergency arise in which my elderly grandmother was hospitalized. Thus we had to cut our trip short and head back home. We tried calling Destin inn and suites to cancel our room and see if there was any way we could get some sort of refund and they refused to consider it. I understand that hotels must have some sort of cancellation policy in place but the very cold way they acted about our situation was the worst customer service I have received. When we are back in Destin I will definitely find another hotel to stay at.

Not the best Place to Stay

Pros: The price was about the only appealing thing about this hotel.

Cons: This hotel was recently renovated and the photos made it look really nice. When you walk in the musty smell hits you immediately. The bathroom floor was always wet not matter how many towels you put down. The shower curtain rod was hanging up by a thread and the shower curtain itself was molded. Many things wrong including the ancient loud mattress. Will not stay here again. Front desk agent friendliness was okay at best, +1 service was not on his mind.

Cheap price, cheap place. We needed a place to sle

Pros: Beds were comfortable and appeared clean. Price was good.

Cons: Bathrooms had mold all around the corners and up sides of walls Floor was not clean in room. Tile floor in bathroom in bad shape and dirty Stairs were very dirty and the railing was wobbly. Breakfast was horrible. A bowl of cereal would be all that was tempting. The whole breakfast area was unattended to and needed cleaning. Night time attendant was not very attentive.

Pros: For being just a quick get away for the weekend. Nice and quiet!

Cons: Having to pay for ice. Have never been to a hotel that you had to pay for ice.

Stay somewhere else!

Pros: The staff was very friendly.

Cons: There were roaches in our room and the smell of mold was overwhelming.