Pros (+) Location
Cons (-) Bed and shady people staying there at hotel
2 stars
Best Western Chicago - Downers Grove
3010 Finley Road, Downers Grove, IL 60515, United States
Downers Grove, IL
See location+1 630 515 1500Photos of Best Western Chicago - Downers Grove
Overview
Located in Downers Grove, Comfort Inn Downers Grove is within a 30-minute drive of O'Hare International Airport and provides an outdoor pool. It has a fitness center, as well as a 24-hour business centre, an express check-in and check-out feature and a 24-hour reception.
The hotel provides a dry cleaning service, a concierge and luggage storage. In addition, the multilingual staff are on hand to offer assistance.
Rooms at Comfort Inn Downers Grove are contemporary and feature cable/satellite channels, a refrigerator and a microwave. They provide ironing facilities, a private bathroom and a telephone.
For those guests who enjoy making the most of local dining options, there is a good selection right on the doorstep. It also provides a convenient base to discover nearby Lombard and Chicago.
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Amenities at Best Western Chicago - Downers Grove
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Accessibility and suitability
- Allergy-free room
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Designated smoking area
Services and conveniences
- Conference rooms
- Business center
- Express check-out
- Meeting/Banquet facilities
- Mini-market on site
- 24hr front desk
Dining
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Microwave
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
Bathroom
- Hairdryer
- Toilet paper
Workspace
- Fax/photocopying
- Desk
General
- Family rooms
- Storage available
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Best Western Chicago - Downers Grove
8.0
Very good
837 verified ratings
Wonderful
375
Very good
145
Good
116
Okay
56
Fair
60
Mediocre
27
Poor
58
Summary of reviews
Guests say
Guests have expressed significant dissatisfaction with the hotel's cleanliness and service. Many reviews highlighted filthy rooms, unresponsive staff, and issues with noise levels. While some guests appreciated the location and comfortable beds, the overwhelming sentiment is negative due to the lack of proper maintenance and customer service.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
600 reviews
7.7 out of 10
113 reviews
9.2 out of 10
7 reviews
8.3 out of 10
4 reviews
All reviews
Pros (+) The bed was super comfortable and the room was clean.
Cons (-) They say they have hi-speed internet, but it was slow. My Hotspot worked faster. They have a no smoking policy and it smelled like someone had smoked in the room prior to my stay.
Pros (+) Beds
Pros (+) A wonderful hotel. Very comfortable room. A simple but good breakfast. The staff was very friendly.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the hotel's rooms?
The rooms are contemporary and feature cable/satellite channels, a refrigerator, and a microwave. Guests have also praised the comfy beds and the cleanliness of the rooms.
Is parking available at the hotel?
Yes, parking is available at the hotel.
What can guests expect from the hotel's breakfast?
The breakfast offers a good variety of options and is convenient for guests. Some guests have also mentioned that the coffee is delicious.
How is the customer service at the hotel?
The staff are friendly, professional, and cheerful, and they are known for being helpful and welcoming. However, some guests have mentioned concerns about the responsiveness of the night staff and the front desk check-in process.
When is the best time to visit the hotel?
The hotel is a great choice for a visit during the low season in January or the high season in July. However, guests should be aware of potential noise from the freeway and the need for renovations in some areas of the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Elevator
Some guests mentioned that rooms near the elevator experienced more noise, so consider requesting a room away from the elevator for a quieter stay.
Check Room Access Key Functionality
Some guests experienced issues with room access keys expiring daily, leading to inconvenience. It may be helpful to confirm the functionality of room access keys upon check-in.
Consider Bringing Earplugs
A few guests noted that the hotel can be noisy, especially due to road noise from the freeway. Bringing earplugs may help ensure a peaceful night's sleep.
Verify Reservation Upon Check-in
A guest reported that their Booking.com reservation was not in the hotel's system, resulting in the need to pay again for the room. It's advisable to verify the reservation upon check-in to avoid any double charges.
Request a Room with a Closed Window
Some guests found it difficult to close the windows in their rooms. To minimize noise from the nearby high-traffic area, consider requesting a room with a fully functional and closed window.
Inquire About Early Check-in Fees
Guests were surprised by an additional fee for early check-in. If planning to arrive before the standard check-in time, it's recommended to inquire about any associated fees in advance.
Confirm Usage of Gift Certificates
One guest encountered issues with the application of a gift certificate, leading to inconvenience. It's advisable to confirm the usage and application of any gift certificates at the time of booking or check-in.
Check Shower Pressure
Some guests found the shower pressure to be weak. It may be helpful to check the functionality of the shower upon arrival and request a room with satisfactory water pressure if needed.
Bring Bug Repellent
A guest reported finding small bugs in the room. Consider bringing bug repellent as a precautionary measure, especially if staying during warmer months.
Be Mindful of Noise Levels
Due to thin walls and noisy neighbors, some guests experienced disturbances. Being mindful of noise levels and considering noise-cancelling methods can contribute to a more peaceful stay.
Location
3010 Finley Road, Downers Grove, IL 60515
What's nearby
- ASGE Institute for Training and Technology0.6 mi
- Yorktown Shopping Center1.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Chicago - Downers Grove
Low season | December |
|---|---|
High season | June |
Average price (weeknight) | $87 |
Average price (weekend night) | $107 |
When to book a room at Best Western Chicago - Downers Grove
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Chicago - Downers Grove
FAQs when booking at Best Western Chicago - Downers Grove
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See most recommended stays in Downers GroveGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 1.8 mi |
Nearest Airport | Chicago O'Hare Intl |
Distance to airport | 11.9 mi |