Downers Grove Car Rentals

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Downers Grove car rental reviews and directory

Hertz
hertz
Car rental reviews:
Okay (4.9, null reviews)
Car rental locations in Downers Grove:
3 locations
Hertz
Locations in Downers Grove
2561 Ogden Avenue
+1 630 960 4697
633 E Roosevelt Road
+1 630 268 9324
851 East Rossevelt Rd
+1 630 792 1601
  • 4.6
  • 4.9
  • 6.0
  • 4.3
  • 4.6
Recent reviews
2.0 Mediocre
Feb 9 2017
Pros: Nothing
Cons: I placed a complaint with Hertz and they were very inconsiderate. The location I picked the car was hostile and awful to say the least. I sent Hertz pictures and entire communication.
2.0 Mediocre
Apr 3 2017
Cancelled
Cons: Car was too small, smaller than advertised on website. Car was filthy. Hertz employee was rude.
4.4 Okay
Jun 1 2017
Poor customer service.
Pros: The car we rented was clean and comfortable.
Cons: We arrived late, they had given away our car and forced us to upgrade at additional cost. They said it was required by the policy to release a reservation if we were over two hours late. However, in all our communications we could not find this policy, nor could the agent. We tried to return the car early but they said there was no early drop-off box at our location, however, four of us saw the drop off box. This forced us to return it to another location far out of our way which also incurred an additional fee. In the fine print, they had hidden multiple excessive fees; a fee to return the car early, a fee if we did not notify them within 24 hours that we were returning it early, a fee to return it to another location, as well as the original increase in price when they gave away our reserved car and forced us to upgrade. When we called to notify them of our early return, using the only customer service number on the papers they gave us, the number sent us to Dollar instead of to Hertz. They tried to transfer us and hung up on us twice. Eventually, we had to dig on the internet to find another number, but the people we talked to at Hertz were no more helpful than those at Dollar. In all the people we talked to in person and on the phone, none of them attempted to resolve our issue or find alternative solutions to our difficulties. They were only interested in using policies to dismiss themselves of responsibility for the issue. If customer service is about trying to help the customer, we received none, only fees, upcharges, inconvenience, and dismissal.
8.4 Excellent
Jul 4 2017
Very Good overall
Pros: Liked the service
Cons: No personal attention
3.6 Mediocre
Apr 5 2016
Pros: The price
Cons: That i absolutely got what i paid! This car smelles like something died in it! It was covered in stains! It didn't even have cruise contol or a decent radio.
4.0 Okay
Jul 23 2016
Lost hours of our vacation because the Car locked
Pros: Only thing we liked was that hertz had a mini van to rent
Cons: Only one person working the location. Took over an hour to rent and over 30 min to drop off. The car was nasty so I had to clean it before we even used it. During out vacation the car locked us out in a parking lot when it was over 100 degrees. Took about 4 hours before finally a tow truck driver broke into the car. He even said he has never heard of the key also not working. I should say we had the key fab. So when we took the key out and put it in the door it also didn't work. We have tried calling the regional manager of Downers Grove and he won't call us back. When we talked to him the second time he forgot who we were. I would never rent from this company again. Such poor service for using hertz the first time.
9.6 Excellent
Jul 30 2017
Pros: I appreciated the ease in making the arrangements to rent the car. Staff was very pleasant.
Budget
budget
Car rental reviews:
Good (6.0, 7 reviews)
Car rental locations in Downers Grove:
2 locations
Budget
Locations in Downers Grove
1340 Ogden Avenue
+1 630 964 5233
1400 Corporetum Drive
+1 630 964 1420
  • 5.0
  • 8.0
  • 7.0
  • 4.0
  • 6.0
Recent reviews
3.2 Mediocre
Sep 7 2016
Nonexistent service. These people are not business
Pros: Nada
Cons: The office is shabby. Not professional. Not welcoming. I was left alone in the lobby endlessly while the lady who's supposed to provide service was on her cell phone in her office. I just couldn't wait any longer. This was a waste of my time.
8.8 Excellent
Dec 23 2016
Cons: The drop off was confusing they had gone out to lunch but it was already past the time on the door that they said they'd be back and there was no drop box for the keys. luckily the man there was nice and didn't cause a fuss when i returned the keys later on.
Avis
avis
Car rental reviews:
Excellent (10.0, 2 reviews)
Car rental locations in Downers Grove:
2 locations
Avis
Locations in Downers Grove
1340 Ogden Avenue
+1 630 852 3659
1400 Corporetum Drive
+1 630 493 9090
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
Dec 14 2016
Avis offered flexible and affordable service
Pros: Most affordable price to begin with, but then the price lowered twice during the trip without me asking for a discount. Employees issuing and receiving the vehicle were fast and efficient.
Cons: Nothing.
Enterprise
enterprise
Car rental reviews:
Okay (5.6, 1 reviews)
Car rental locations in Downers Grove:
3 locations
Enterprise
Locations in Downers Grove
1420 Ogden Ave
+1 630 968 5800
17w350 22nd St
+1 630 516 1142
540 North Cass
+1 630 852 6006
  • 6.0
  • 4.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
5.6 Okay
Sep 30 2016
Cons: The radio was fuzzy, which sucked because I rented the car for a short road trip and was unable to listen to music. The inside of the car was dirty. Worst of all, the outlet for my car-phone charger was broken. I was worried that my phone would die while i had my GPS running. If I had known the charger port was not working, I would not have rented this car.
11 travelers who rented a car in Downers Grove gave the car agency they used an average rating of 5.6

Car Rental Locations in Downers Grove

Downers Grove