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Absolutely everything, the hotel staff were friendly, helpful, polite. The hotel itself is fantastic, the stay not long enough!!
The hotel & rooms were beautiful. The pool was nice & clean. The location was lovely. I was not able to benefit fully from the use of the pool with my children due to time restrictions. I did not find the staff easy to talk to. The childrens menu for my stay was not available. I had a leaking tap in my room. I did not think paying an extra £40 for the tea/coffee & toiletries package was worthwhile.
Everything it was wonderful could not fault it.
Nice new stylish rooms, decent food Noise on Saturday night until 1am - avoid staying on Saturdays due to wedding receptions.
Staff were enthusiastic to help make our stay enjoyable New Hotel with a few teething problems, when all problems sorted out, this is a good hotel and I will definitely return The large ugly picture of a cow on bedroom wall (we covered this with a large bath towel) The safe was not secured to the wall (I could have carried this under my arm) For those that like bathroom privacy, the bathroom window into the bedroom may not be your thing Small wardrobe space to hang clothes for two people
Helpfulness and friendliness of staff of the staff I did not like the way the gentleman in the restaurant (we assumed the manager) barged in front of me to reprimand the duty hostess. We had observed her for at least 30 minutes and had commented to each other on the excellent job she was doing as the restaurant was becoming busier. Disappointed the cleaner was in our room as we returned from breakfast.
The staff were very friendly and welcoming. The hotel was up market & stylish. You could have walked about in designer, formal or leisure wear and no-one would have batted an eye. 100% for cleanliness. The food was excellent and catered for all tastes.
the staff were extremely friendly and helpful. The location was beautiful. The room was comfortable and well appointed. Another option for dining would be nice as well as a place to get snacks after hours.
we were only there for a very short night stay, so can not realistically comment.
The setting was beautiful and I really liked the gym. The staff were all very friendly and the room was comfortable and well-designed. Thought it was very cheeky that you added £24 for breakfast that I didn't eat be 'default'. The reason I specifically took a room without breakfast is because I was going out for a meal with family nearby. Also it was very hard to reach reception by telephone - once I waited a full ten minutes.
The walls are really thin and there were people from a wedding party running and talking loudly down the corridoors until 4am. Didnt get much sleep.
Hotel looking tired
pleasant and relaxed. Spacious feel to the public rooms. Room was far too hot even when temp outside was minus 2 degrees!!
Excellent Hotel, well laid out, great food, great service! Plus free use of the spa. The shower kept going hot and cold.
Hotel has very good facilities including a good sized pool The 2nd roof rooms are a little cramped. I am 6 foot and had to kneel down in the shower.
Very enjoyable experience with good service and excellent value for money.
Breakfast was excellent Cleanliness of room
Lovely setting , really good breakfast , really good health spa , very clean and tidy
Please write at least 15 words
The staff were understanding and helpful. Charles was particularly efficient. ROOM 20!
Lovely room. Friendly staff and great breakfast!
close to Bristol Airport The lack of eating facilities, and the room was cold
Friendly, helpful staff. Good location regarding wedding we were attending. Lovely big room, different in style than the usual double room.
We stayed in a well designed room. The proprietor spoilt us every morning with a very nice breakfast and ensured we had everything we wanted. This was perfect to relax away from city life. N/A
Made to feel very welcome on arrival. Everything was explained clearly to me. Clean, spacious, well maintained rooms. Only stayed for breakfast but this was of a very high standard None
The room was very tidy, spacious and with all creature comforts required. The lady that ran the guest house was very hospitable and could not have been more polite. Only one bad point stops this from being all round excellent; the inadequate shower facility which initally had enough water coming out of it to just about wet a baby's head although we just about got enough out of it! Admittedly we were only there for one night, but that should not matter. I think the owners should change the shower head or install a new more powerful shower altogether.
excellent room, fab facilities in bedrooms, very very comfy with homly feel no would have liked to stay longer
Fast no fuss registration. Very friendly and helpful staff. No facility for any food earlier than 8am on Saturday. Consideration should be given to offering a packed breakfast and tea/coffee for early risers.
Proximity to airport was very good. Bed was extremely comfortable as well. Couldn't seem to get the heating working and with the large room it was a bit cold, would have been good if the room was warm before i checked in. Apart from that though the room and service was good.
The bed was comfortable. On arrival we were not expected. We were told on arrival they did not do dinner even although on the web site the menue was shown both as a set meal and al'acart. After travelling four hours we had to drive approx 2 miles to have a meal. Milton's Lodge is over priced for what it is and I would not reccomend it to anyone.
The food in the restaurant is amazing
Room was very clean as was the whole hotel, food was good and well presented and the atmosphere was very relaxing. the onr member of staff we saw, how hard does he work, was very pleasant. Couldn't get in on arrival as the door bell doesn't work, square was noisey in the night, out of hotel's control but double glazing would be a good investment, please buy better toilet roll, simple little thing but the cheap and nasty stuff really wasn't in keeping with the overall experience
location was very good in town square,good breakfast.Room was clean and warm on a very cold night
big comfy bed
The Hotel offered very reasonably priced basic but comfortable accommodation in a quiet location. The food was very good but perhaps slightly over priced for the area.
the hospitality was second to none
Large, comfortable and well equipped room. Peaceful rural location. Great breakfast with cheerful serving staff. Difficult to find, but they do provide clear directions. No mention of wi-fi in its own directory.
the friendleness of the owners, and the food were superb nothing
Beautiful furnishings, very homely but luxurious at the same time, excellent full English breakfast.
Our favourite hotel in Britain - its that good
room was big and comfortable and well-equipped cooked breakfast wasn't very generous
Very Helpful, advised on local pubs, filled flask for our journey home, even though the weather was very cold that weekend the room temperature was perfect, obviously they had a good heating system
Beryl is set in lovely grounds and the view from the bedroom was lovely. The room was very clean and comfortable with a nice size modern bathroom.
Charming and attentive. Lovely owner always available, helpful, whenever required. Would certainly book again. Nothing at all
Our room was fantastic. A great view of the Cathedral, and a magnificently comfortable bed, that did not look out of place. The whole hotel has plenty of character and charm. I don't think there was anything that I didn't like. Though I think the stairs to the upper rooms you have to be stable on your feet, as they are steep.
Its nearness to the centre of Wells. View of cathedral west wing from our bedroom. Being in an historic building. Not being able to stop outside to unload luggage. A very old building but attention to detail poor, eg electric fittings in room, dirty bath, having to go across the street for breakfast in a co-owned hotel. No receptionist available for checking out at 9.40 am
Good location directly opposite to the cathedral. Rooms used but comfy. Looked a bit neglected but bearable.
The room which overlooked the cathedral green. The room itself was excellent and the view was amazing!
It's location Very uncomfortable mattress on first night - but room changed for second night. Decor in first room somewhat shabby and worn.
Friendly and welcoming staff, excellent food in the restaurant, historic and central location parking was a bit of an issue but a minor thing
It was such a fascinating location. Checking out was done at the hotel across the road but this wasn't made clear.
The convenience to city centre and it was quiet Having to use the hotel opposite for breakfast
friendly staff, pretty room. I would have liked a bath!
Charming location. Not good value for money. Requested 4 poster bed, thought would get nicer room, however not particularly clean, room small, basic, no net on huge window which directly looked over main street and another hotel, so had to keep curtains closed all time and weather very hot, didn't sleep well as no air able to circulate. An old small portable TV, a kettle thats cord was too short, therefore had to boil on the floor and no milk for morning tea!. That morning had breakfast in sister hotel across road, no staff in the Ancient Gatehouse at all, all closed up! Would not recommend this hotel, not good value at all, other hotels in same road but unsure of there prices!
We chose this hotel by the decor represented in the pictures on their website. Room was in the eves and therefore some problems with convenience of room space. Bath was a deep square tub with shower head not attached to fixed point above posing some problems with showering conveniently.
Beautiful house, excellent hosts, we made a great choice, everything is done with excellence
The kitchen and lounge facilities.The breakfast was excellent.The cottage had a lovely country feel to it.
Very friendly and comfortable. Lovely breakfast.
Great location with good access to countryside as well as local towns. Decor is very chic, and facilities very comfortable. The proprietors were very welcoming and always accommodating.
We found The Post House a very coumfortable b&b in an ideal location for visiting many places of interest in Somerset The rooms and food were first class and the proprietors made our stay very comfortable
Beautiful 300 year old building lovingly conserved. Room was comfortable and tastefully decorated. Location was excellent with great villages and country pubs nearby. Numerous walks and close to Wells and Cheddar. Breakfast was good and set us up for each day. Owners were very friendly and catered for all our requirements including WiFi access.
lovely atmosphere - well renovated and welcoming
The hosts were friendly and outgoing and the Post House was unique in its renovations. Breakfast was delicious! Because we like to walk to a place for supper there was only one choice and it involved walking home along a dark road for about a mile.
Everything including room and hotel in general, warm welcome, breakfast, couldn't fault anything with the hotel. N/a
Availability of a car park and the pleasantness of the staff No lift and no offer to carry bags to the room
The Staff at the Swan in wells were all really nice, friendly and polite. The hotel over the carnival weekend was very well staffed(maybe for the carnival?) but well run. The staff were always on hand and the reception ladies were also very helpful. Very good service. En suite was a little small in 22 and dated, the room was fine, tv, kettle etc. Budget toilet roll a big let down. I like the good stuff.
Room service with a smile! The wallpaper in room 4. It was too busy for the size of the room.
Location was very central and ideal for what we wanted to watch the illuminated carnival on Friday night The bacon at breakfast!!!
Did not offer any incentive to dine in hotel.
I liked the blend of old and new. The public rooms were delightful and the location of the hotel was excellent. I would like to have had more choice and variety on the menu in the restaurant. I think that you need a more light meal/bar snack facility as well in the hotel.
Excellent ancient coaching hotel, nicely modernised. Staff were friendly, attentive and efficient.
Location, wonderful breakfast, large room, comfort - good size bathroom, good bed. Nice bar, good parking.
Friendliness and welcome from staff, but at times felt that they were trying to cover too many aspects of the work - needed more staff. Bit overpriced for the room facilities - shower was static and not easy to use. Do some furniture moving to watch TV etc.
City centre location - friendly helpful staff - comfortable,clean room - excellent comfortable lounge with open fire, newspapers and drinks service - good breakfast with good service in the dining room not very impressed by the dinner choice, but there are lots of different places to eat within a very short distance