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The staff were very friendly and welcoming. The hotel was up market & stylish. You could have walked about in designer, formal or leisure wear and no-one would have batted an eye. 100% for cleanliness. The food was excellent and catered for all tastes.
The setting was beautiful and I really liked the gym. The staff were all very friendly and the room was comfortable and well-designed. Thought it was very cheeky that you added £24 for breakfast that I didn't eat be 'default'. The reason I specifically took a room without breakfast is because I was going out for a meal with family nearby. Also it was very hard to reach reception by telephone - once I waited a full ten minutes.
Absolutely everything, the hotel staff were friendly, helpful, polite. The hotel itself is fantastic, the stay not long enough!!
we were only there for a very short night stay, so can not realistically comment.
Staff were enthusiastic to help make our stay enjoyable New Hotel with a few teething problems, when all problems sorted out, this is a good hotel and I will definitely return The large ugly picture of a cow on bedroom wall (we covered this with a large bath towel) The safe was not secured to the wall (I could have carried this under my arm) For those that like bathroom privacy, the bathroom window into the bedroom may not be your thing Small wardrobe space to hang clothes for two people
Everything it was wonderful could not fault it.
Nice new stylish rooms, decent food Noise on Saturday night until 1am - avoid staying on Saturdays due to wedding receptions.
Helpfulness and friendliness of staff of the staff I did not like the way the gentleman in the restaurant (we assumed the manager) barged in front of me to reprimand the duty hostess. We had observed her for at least 30 minutes and had commented to each other on the excellent job she was doing as the restaurant was becoming busier. Disappointed the cleaner was in our room as we returned from breakfast.
The hotel & rooms were beautiful. The pool was nice & clean. The location was lovely. I was not able to benefit fully from the use of the pool with my children due to time restrictions. I did not find the staff easy to talk to. The childrens menu for my stay was not available. I had a leaking tap in my room. I did not think paying an extra £40 for the tea/coffee & toiletries package was worthwhile.
the staff were extremely friendly and helpful. The location was beautiful. The room was comfortable and well appointed. Another option for dining would be nice as well as a place to get snacks after hours.
big comfy bed
location was very good in town square,good breakfast.Room was clean and warm on a very cold night
Room was very clean as was the whole hotel, food was good and well presented and the atmosphere was very relaxing. the onr member of staff we saw, how hard does he work, was very pleasant. Couldn't get in on arrival as the door bell doesn't work, square was noisey in the night, out of hotel's control but double glazing would be a good investment, please buy better toilet roll, simple little thing but the cheap and nasty stuff really wasn't in keeping with the overall experience
The food in the restaurant is amazing
The Hotel offered very reasonably priced basic but comfortable accommodation in a quiet location. The food was very good but perhaps slightly over priced for the area.
Excellent room and location. No hot water in the shower
Lovely room - spacious modern and clean Day we stayed was unseasonally cold - would have been good if heating in room had been turned on when the room was made up as the room wasnt even warm until the middle of the night due to the high ceiling :-(
An excellent service, with first class accommodation and good food No
The room and all its facilities. The cleanliness, design and layout, the whole place was beautiful We felt that the staff were rushing us to have our meal to get cleaned up and the bar closed early at 10.50 without any notice. The menu was fabulous and we just wanted to enjoy it.
Large, modern room. Beautifully finished. Simple and stylish. Spotlessly clean. Quiet. Large en-suite with amazing water pressure in a full-size shower. Lighting a little too subdued if you needed to work.
There are like individual little houses with private parking just in front of your room door. So you have to carry your luggage about 3 yards... I had to leave hotel at 5am. I didint have to waste my time checking out: just left the card in the room, in the car outside the door and gone. Interior is stylish, beautiful cosy bar in front. Staff is very helpful and friendly.
Handy location for sightseeing around Somerset Over priced for a basic room without breakfast.
the room was beautiful and spacious on two floors.. It was a clean modern design which was highly stylish yet with an air of country comfort. The breakfast was served in the pub which was a really quaint traditional country inn. The receptionist stayed up until 2.30 to greet us as our plane was delayed. She was delightful.
The food was excellent and the staff were helpful at every turn You would probably need a car to stay here as Taxi's have to come from Bristol
Modern, comfortable food. Very good, well above average pub grub. Charming, helpful staff Lack of working telephone in room - but staff let me use their phone in bar, with no charge
Beryl is set in lovely grounds and the view from the bedroom was lovely. The room was very clean and comfortable with a nice size modern bathroom.
Charming and attentive. Lovely owner always available, helpful, whenever required. Would certainly book again. Nothing at all
Beautiful furnishings, very homely but luxurious at the same time, excellent full English breakfast.
the friendleness of the owners, and the food were superb nothing
room was big and comfortable and well-equipped cooked breakfast wasn't very generous
Our favourite hotel in Britain - its that good
the hospitality was second to none
Very Helpful, advised on local pubs, filled flask for our journey home, even though the weather was very cold that weekend the room temperature was perfect, obviously they had a good heating system
Large, comfortable and well equipped room. Peaceful rural location. Great breakfast with cheerful serving staff. Difficult to find, but they do provide clear directions. No mention of wi-fi in its own directory.
Room service with a smile! The wallpaper in room 4. It was too busy for the size of the room.
Excellent ancient coaching hotel, nicely modernised. Staff were friendly, attentive and efficient.
I liked the blend of old and new. The public rooms were delightful and the location of the hotel was excellent. I would like to have had more choice and variety on the menu in the restaurant. I think that you need a more light meal/bar snack facility as well in the hotel.
Availability of a car park and the pleasantness of the staff No lift and no offer to carry bags to the room
The Staff at the Swan in wells were all really nice, friendly and polite. The hotel over the carnival weekend was very well staffed(maybe for the carnival?) but well run. The staff were always on hand and the reception ladies were also very helpful. Very good service. En suite was a little small in 22 and dated, the room was fine, tv, kettle etc. Budget toilet roll a big let down. I like the good stuff.
City centre location - friendly helpful staff - comfortable,clean room - excellent comfortable lounge with open fire, newspapers and drinks service - good breakfast with good service in the dining room not very impressed by the dinner choice, but there are lots of different places to eat within a very short distance
Friendliness and welcome from staff, but at times felt that they were trying to cover too many aspects of the work - needed more staff. Bit overpriced for the room facilities - shower was static and not easy to use. Do some furniture moving to watch TV etc.
Location was very central and ideal for what we wanted to watch the illuminated carnival on Friday night The bacon at breakfast!!!
Location, wonderful breakfast, large room, comfort - good size bathroom, good bed. Nice bar, good parking.
Did not offer any incentive to dine in hotel.
Excellent Hotel, well laid out, great food, great service! Plus free use of the spa. The shower kept going hot and cold.
The walls are really thin and there were people from a wedding party running and talking loudly down the corridoors until 4am. Didnt get much sleep.
Very enjoyable experience with good service and excellent value for money.
Please write at least 15 words
Breakfast was excellent Cleanliness of room
Lovely setting , really good breakfast , really good health spa , very clean and tidy
The staff were understanding and helpful. Charles was particularly efficient. ROOM 20!
Hotel looking tired
pleasant and relaxed. Spacious feel to the public rooms. Room was far too hot even when temp outside was minus 2 degrees!!
Hotel has very good facilities including a good sized pool The 2nd roof rooms are a little cramped. I am 6 foot and had to kneel down in the shower.