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Staff were enthusiastic to help make our stay enjoyable New Hotel with a few teething problems, when all problems sorted out, this is a good hotel and I will definitely return The large ugly picture of a cow on bedroom wall (we covered this with a large bath towel) The safe was not secured to the wall (I could have carried this under my arm) For those that like bathroom privacy, the bathroom window into the bedroom may not be your thing Small wardrobe space to hang clothes for two people
the staff were extremely friendly and helpful. The location was beautiful. The room was comfortable and well appointed. Another option for dining would be nice as well as a place to get snacks after hours.
The hotel & rooms were beautiful. The pool was nice & clean. The location was lovely. I was not able to benefit fully from the use of the pool with my children due to time restrictions. I did not find the staff easy to talk to. The childrens menu for my stay was not available. I had a leaking tap in my room. I did not think paying an extra £40 for the tea/coffee & toiletries package was worthwhile.
we were only there for a very short night stay, so can not realistically comment.
Nice new stylish rooms, decent food Noise on Saturday night until 1am - avoid staying on Saturdays due to wedding receptions.
The setting was beautiful and I really liked the gym. The staff were all very friendly and the room was comfortable and well-designed. Thought it was very cheeky that you added £24 for breakfast that I didn't eat be 'default'. The reason I specifically took a room without breakfast is because I was going out for a meal with family nearby. Also it was very hard to reach reception by telephone - once I waited a full ten minutes.
Everything it was wonderful could not fault it.
The staff were very friendly and welcoming. The hotel was up market & stylish. You could have walked about in designer, formal or leisure wear and no-one would have batted an eye. 100% for cleanliness. The food was excellent and catered for all tastes.
Absolutely everything, the hotel staff were friendly, helpful, polite. The hotel itself is fantastic, the stay not long enough!!
Helpfulness and friendliness of staff of the staff I did not like the way the gentleman in the restaurant (we assumed the manager) barged in front of me to reprimand the duty hostess. We had observed her for at least 30 minutes and had commented to each other on the excellent job she was doing as the restaurant was becoming busier. Disappointed the cleaner was in our room as we returned from breakfast.
Room was very clean as was the whole hotel, food was good and well presented and the atmosphere was very relaxing. the onr member of staff we saw, how hard does he work, was very pleasant. Couldn't get in on arrival as the door bell doesn't work, square was noisey in the night, out of hotel's control but double glazing would be a good investment, please buy better toilet roll, simple little thing but the cheap and nasty stuff really wasn't in keeping with the overall experience
The food in the restaurant is amazing
The Hotel offered very reasonably priced basic but comfortable accommodation in a quiet location. The food was very good but perhaps slightly over priced for the area.
big comfy bed
location was very good in town square,good breakfast.Room was clean and warm on a very cold night
Hotel looking tired
Excellent Hotel, well laid out, great food, great service! Plus free use of the spa. The shower kept going hot and cold.
Breakfast was excellent Cleanliness of room
Very enjoyable experience with good service and excellent value for money.
pleasant and relaxed. Spacious feel to the public rooms. Room was far too hot even when temp outside was minus 2 degrees!!
Please write at least 15 words
The staff were understanding and helpful. Charles was particularly efficient. ROOM 20!
Hotel has very good facilities including a good sized pool The 2nd roof rooms are a little cramped. I am 6 foot and had to kneel down in the shower.
The walls are really thin and there were people from a wedding party running and talking loudly down the corridoors until 4am. Didnt get much sleep.
Lovely setting , really good breakfast , really good health spa , very clean and tidy