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Pros. The guy was nice about me not liking the room and tried to help
Cons. Someone in the hotel was smoking and they automatically assumed it was me then without informing me charged me when I could prove it wasn't me
Cons. As a family we stayed at Fairfield Inn and Suites/Durham before and we had a great experience then: its location, indoor pool, staff and all worked great for us. Because of our previous experience we booked our second visit at the same hotel but this time it was not as pleasant as it was before. When we arrived around @2 pm we were told that there were multiple early check ins before our arrival and they only had one room available, which was on the first floor, near the elevator and overlooking the construction section of the patio/pool area and since we did not want to wait (unspecified period of time) for more room options we agreed to take that particular room, which overall was upsetting because we were trying to check in at a more appropriate time rather than early. The day after right after the breakfast we had to leave and did not come back until it was almost 6pm to find out that our room was not cleaned, serviced or anything. The lady at the front desk was very nice and she told me that she can provide me some extra towels but unfortunately the cleaning staff was already gone for the day and our room could not be serviced until the day after. In addition to all that, the day after my 4 year old daughter wanted to go in the pool, which is one of the reasons that we picked this hotel but there were no pool towels available at the pool. Once again when I went to the front desk they told me that the pool towels are on their way and they told us to go ahead and enjoy the pool and someone will be bringing the towels shortly. Well… after almost an hour we still did not get our pool towels and my daughter was shivering… when I ran to the front desk, that time they told me that the towels were still in the dryer. Finally I gave up and went upstairs and got our regular bath towels. Very disappointing. Very different experience from the first time.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Fairfield Inn & Suites by Marriott Durham Southpoint?
You can expect a fantastic breakfast with a great variety of items and a friendly attendee.
Are there any concerns about cleanliness at Fairfield Inn & Suites by Marriott Durham Southpoint?
Some guests mentioned concerns about room cleanliness, including unclean surfaces, wrinkled bedding, and cold breakfast items.
Is the staff at Fairfield Inn & Suites by Marriott Durham Southpoint helpful and friendly?
Yes, the staff is described as helpful, friendly, and supportive by many guests.
What are the parking options at Fairfield Inn & Suites by Marriott Durham Southpoint?
The hotel offers free parking for guests, providing convenience and saving on additional expenses.
When is the best time to visit Fairfield Inn & Suites by Marriott Durham Southpoint?
The high season is in February, offering a great time to experience the hotel's excellent quality and friendly staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Microwave
Some guests mentioned that their rooms did not have a microwave, so if this is an essential amenity for you, make sure to request a room with one.
Check Pool Availability
Double-check the availability of the pool before booking, as some guests were disappointed to find it closed despite the website indicating it was open.
Consider Low Season Travel
If you prefer lower crowds, consider visiting in August, which is considered the low season for this hotel.
Nearby Attractions
Take advantage of the hotel's proximity to attractions like the North Carolina Botanical Garden, Duke University, and the Durham Performing Arts Center for a well-rounded visit.
Request Housekeeping
If you prefer daily housekeeping, it's advisable to request this service explicitly, as some guests reported not receiving it despite asking.
Be Mindful of Additional Charges
Some guests were surprised by additional charges for incidentals, so it's recommended to clarify this at check-in to avoid any unexpected fees.
Confirm Breakfast Timing
If you have early morning plans, it's best to confirm the exact timing of the hot breakfast to avoid any inconvenience.
Choose a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Room Renovations
Some guests noted that certain rooms appeared outdated and in need of renovation, so it may be beneficial to inquire about recently updated rooms.
Utilize Nearby Dining Options
Take advantage of the convenience of having a Chick-fil-A within walking distance and other dining options nearby for added dining flexibility.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
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High season | December |
Average price (weeknight) | $159 |
Average price (weekend night) | $203 |
Fairfield Inn & Suites by Marriott Durham Southpoint is located at 7807 Leonardo Drive, 7.2 miles from the center of Durham. North Carolina Botanical Garden is the closest landmark to Fairfield Inn & Suites by Marriott Durham Southpoint.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Fairfield Inn & Suites by Marriott Durham Southpoint.
Yes, Fairfield Inn & Suites by Marriott Durham Southpoint offers free Wi-Fi.
Yes, Fairfield Inn & Suites by Marriott Durham Southpoint offers free parking.
Fairfield Inn & Suites by Marriott Durham Southpoint is 9.8 miles from Raleigh-Durham. Fairfield Inn & Suites by Marriott Durham Southpoint is 56.4 miles from Greensboro/H. Point.
Yes, Fairfield Inn & Suites by Marriott Durham Southpoint has a pool onsite.
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