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breakfast cushions on the bed didnt look clean
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
Inability to deal with two complaints about the room adequately or to compensate for these
Friendly staff. Good food and excellent facilities.
Very good staff. Central location. Car Park
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
coffee & tea in your room for your use great as we arrived at 1am.
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
all of my stay no english breakfast
easy to find and to use the restaurant at night offer a poor menu
The location was very handy for us.
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
Very expensive for an "overnight" hotel
A surcharge applied to settle account via any credit card of £3.95 !!!! Vias master card amex !!!
Good value for money, roomy, friendly. A little dated
Relaxed atmosphere up and down stairs route to room
The room was lovely, very spacious and the Spa was fantastic and the hotel setting was lovely, very relaxing after a day out on the road. My only comment would be that the buffet breakfast could have been hotter.
The tap on the bath, Breakfast when it came. Slow service from the bar and expensive drinks. Breakfast was Slow and I had to ask twice for a cup of tea, No sky TV in the room as advertised. Finally a £3.95 charge for using a credit card is taking the piss.
very nice and comfortable hotel, spa, garden, good breakfast, we have had a last minute special price (1/2 price), normal price would be to expensive for us
The setting was beautiful and the Spa was a nice touch
We needed a one night stop adn the hotel was very comfortable, in the right location and at £79 for a couple B&B was good value. The dining room for 100 people had only 6 people in for dinner we guess because the hotel was used for a business conference and the attendees were eating else where. Lonely and food satisfactory rather than good.
Staff were wonderful. They were very attentive and pleasant, I liked everything - I did not like having to come away!
The spa Bed wasn't very comfortable and there was no mattress protector
modern,clean and comfortable.Quiet location away from the road.Food was of reasonalble quality and price. Car park area was scruffy,having to walk past the bins to the restaurant wasn't pleasant.
Cosy and beautiful place to stay.
Friendly, comfortable and good location
Fantastic None that become apparant during stay
Staff very helpful. Room good size & clean. Tea / Coffee making facilities, trouser press & good bathroom facilities. Very pleasant restaurant & bar, evening meals very good & not overpriced. Breakfast was excellent, either buffet or Full English. me & my wife stayed in a ground flor room for one night after dropping my daughter at Uni. Will definately stay there again on future visits.
Unfortunately I did not dine at the hotel but hope to do so on my next visit.
close to airport without being able to hear the planes. Staff were friendly and helpful
friendly reception staff. In room facilities re hot drinks and biscuits. there was a little bit of an odd smell - maybe a little bit musty - not terrible, but just noticable when you first went in.
Inclusion of Full English Breakfast in the price Poor Signage outside Hotel
Change to name to Ellington Lodge a the Concorde Club - then people can find it!
Good car-parking facilities and flexible menu for catering outside normal mealtimes. Reception staff were particularly helpful.
Hotel clean bright open - staff friendly helpful and courteous and for us parking good
nearness to airport the food (dinner)not to be recomended.Duvets on the bed.
clean room, friendly staff good location. air conditioning not working properly.
food and room was ok staff were rude. didnt get the room i asked for, didnt take my card. very poor all round
Spar etc was excellent. Although there was parking there was a big wedding on so it was a little difficult to find a space. Think people staying at the hotel should have had another area to park to make sure we got a space, not guests only going to the wedding.
Friendly Staff, good choice of breakfast My husband found the bed a little uncomfortable, I think because it was quite hard.
The hotel facilities were fantastic - spa/gym etc.. very relaxing break.
on arrival reception staff were friendly and helpful yes, on Sunday morning it took 50 minutes to get a coffee
prompt room service and helpful staff.
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
The whole experience - staff - accommodation - food N o
the view from our window the breakfast wasnt as good as i expected, no pancakes!
No Air Con in room only a broken floor standing fan.
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
The high standard of service
very pleased with all areas of the hotel ,i have no complaints at all.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Noisy bar area with leaking roof
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
Convenient for cruise Paying for car park
adam was very helpful breakfast price too high
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
ony the above, rudeness of a member of staff
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
food in the restraunt was fantastic,staf were very friendly
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Very nice decor Much to noicy - My room was right above a very busy street
The staff were very helpful and friendly. The noise from traffic during the night
Car parking was poor. Only just enongh spaces
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
Good location Quite basic rooms
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
Central location Car parking
helpful and friendly staff nothing
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
The garden was lovely, the room very comfortable and the staff very friendly. n/a
location difficulty parking
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Excellent room, very comfortable. Ideal location.
Extremely proffesional and friendly staff
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Excellent decor and facilities ,partculary good bathroom. No
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
room, staff food nothing
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
As described- lovely rooms, friendly service, well located. None
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Staff very helpful and polite when asked for help. Limited choice of meals.
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Value for money welcoming stay close to amenities None
Staff were very friendly Towels were too small and mattresses too thin
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
The staff were very friendly. Breakfast room back back up and running.
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
Ease of transport. Wonderful services and staff.
The hotel was very clean and comfortable. The breakfast was first class. n/a
location,friendly staff and excellent service No lift
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
To be honest, not very much.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
Staff were friendly, location was excellent, breakfast was great!
Breakfast should of been included for the price of the room
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
a wounderful place to stay 'excellent
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
Staff were very attentive but not overbearing. Beautiful room.
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
Ideal upmarket setting to do business Some relatively old style rooms
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
Free Parking Cost of Food & Drink
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
It was in bad shape, carpets dirty and in need of decorating
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
Position was very good and we checked in early with no problems
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
the big bed and mirrors the lifts were a little suspect
Spacious lobby, very professional and friendly staff, modern and clean hotel
Very new, very contempory, staff friendly and efficient. Breakfast very expensive at £15 and not worth it.
Generally unimpressed... room wasn't cleaned properly staff were no on the ball,. Despite booking a late breakfast (which made school dinners look good) and late check out we were woken by chamber maid coming in our room at 8.45am. Duty manager refunded cost of breakfasts off our bill but we still wouldnt stay there again!
It was a very plesant stay The price and value of your meals in the Resturant ,I think for the prices you change and the amount of food you get is not good enough. My husband and myself was only there for one night and actually did not intend eating in the hotel, But not knowing the area made it difficult to find anywhere to eat so decided to Treat ourselves and eat in the hotel only to find that they served the tinyest meals that we had ever seen. We feel when poeple have been traveling all day and need a dicant evening meal to get some thing so small is disgusting. It really put us off staying there again .We don't mind what we pay when we go away has this was a treat for our aniversary but we were both quite upset at this and felt it spoilt our stay.
Reception and bath room
lovely clean hotel, big open public spaces