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Impressive exterior facade, looks like a castle rooms look a bit outdated, too much carpet everywhere...
The breakfast was lovely. Check in was quick and easy. Lift available. Rooms were clean. Bathroom beautiful. Hotel has a nice bar and spa. The rooms were very small. We could not get the internet here, even though we asked the staff. They told us not at this time. Short changed twice in the bar.
The location at edge of city was great, and Sluis itself a charming, engaging community. Breakfast was excellent. Tho room was spacious it had pedestrian design and the twin beds were a downer. Charging for use of Wi-fi was off-putting. Price was much too high for the quality of the lodging.
everything was comfortable and the staff very good
everything was good not really, but could have had tea/coffee making facilities
Large comfortable room and good position of the Hotel. The male receptionist was very helpful. Excellent parking facilities. On Saturday night there was a serious amount of noise from a dance band (So much we could not use the room) We raised the issue both verbally and in writing but have not had a reply after two weeks (the time they set themselves)
A very nice building from the outside Very dusty, should have been cleaner.
Location Poor breakfast ,steep stairs,tired atmosphere
We went to have dinner in restaurant Oud Sluis The breakfast was too simple
Sluis is a lovely town, with plenty shops, restaurants and wonderful scenery. The Dikke Van Dale is the best hotel in the area. No criticisms at all
Very nice people, good kitchen, clean and spacius room, comfortable beds. Very good location in the centre of Oostbug. Perfect breakfast. Stairs to the rooms is rather steep. A little noisy (thin walls).
Family-run boutique hotel; size of room; very high quality of food and service; feeling like a guest and not a consumer baby cot was not great; we flagged it to the manager who will undoubtedly provide a better one for the next guests
the personal and friendly manner the crew did their job
Breakfast was verry good. Everything fresh and home made.
Staff were friendly and attentive
This is an excellent hotel in the middle of a small quiet town, a few miles from the sea and the beach. The personnel is fantastic and the room was very spatious and quiet. Breakfast is a real treat in this hotel! The hotel facilities are more than adequate though not particularly luxurious. The restaurant is very good though prices are rather high. Overall we had an excellent stay here.
friendly personnel; good breakfast; excellent bed the espresso was poor
Very friendly service, very clean rooms, great breakfast. Restaurant with an exceptional atmosphere and excellent food. Cosy place you immediately feel at home in. The only thing: hair dryer (at least in the smaller rooms on the second floor) are really no good for styling.
manager very friendly, rooms very nice, wf-fi very good!
Service was good; nice terrasse No soap/shower gel in bathroom; bin not emptied after previous guest
Hotel has a new owner and they plan to improve a lot. Nice people with good ideas and very motivated/commited. Previous owner caused a lot of damage mainly by bad service. I very much would like to give the new owners (family) a change to make something out of this place. Need some time but they are on the right way and I wish them all the luck. I will come back for sure to check. Hotel is nicely located at a square and has warm atmosphere. The previous owner was not interested and the hotel was not used for a long time. The rooms and beds need to be refreshed and renewed and some plans to do so are on the way. Cleanliness of the rooms could be a bit better.
The attentiveness of the staff and the lovely continental breakfasts. Also the night entry arrangements were very good and the location is so peaceful and quiet. Parking was close and easy and the area we found out is virtually crime-free. The curtain rails need lubricating as the warm velvet curtains were not easy to pull back.
The location of the hotel was great, staff was friendly and breakfast was nice. The interior decoration wasn't really cosy and beds were not very good.