El Harhoura Hotels

The room Staff interaction

The location of the hotel The breakfast was very poor

very bad breakfest

the thing which i like in the hotel the free internet acces the rate of the hotel is too high bass on the qulity of the hotel

security, the staff is very polite and open to help you waiting a lot for a simple things like recharge of the entry-card for the room; breakfast not enogh variable. In reality these are things more related to the maroccian style and not to the booking.com

not More than 50 $

Room was clean - restaurants and bars were good but a bit over priced, but food very good Not a lot of ammenities considering it's supposed to be a 5 star hotel. Lost electricity in my room for a few hours also before it was fixed. WOuld recommend but only as somewhere basic to stay

the shower and tv were broken

Its location The price/quality relation is very poor. Also, they have an associated Car hire business which misquoted prices, and then when I said I was going to pay with Credit Card said to me that i would then have to pay 20% additional. The way this company wanted to give me the car hiring contract was also not very transparent. A Hotel should only recommend serious companies.

the room was booked through the site, however when i arrived there was no reservation, lucky that they had a room available.

It was in the center, the lobby was large and nice. THe rooms were big and the bed was comfortable. The alarm on my door made a rattling sound all through the first night, I couldn't sleep at all. I told this to the reception; they said they would call a technician but they didn't. The next evening again I insisted and they called the technician at 12 o'clock at night. They didn't apologize for the inconvenience, they didn't offer any reductions. They didn't change my room. Only after the second day, when my husband couldn't enter the room somehow, they changed the room.

Wifi price and validity period

Quick room service but often not exactly what we asked for I had to ask them to clean the room, the 2nd day it wasn't done, when I asked why they hadn't done it the first day they said because the no entry was on the door handle, it was until 12midday afterwards it was 'make up my room' following my complaint when I returned to the room a 2nd day when it hadn't been cleaned at 3pm they came and cleaned a little but didn't hoover the carpet