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Great breakfast and very accommodating and friendly staff. The hot tub was not hot enough and a bit dirty.
Swimming pools was closed my kids were very mad about it Swimming pools was closed if I only know I will not stay there because I have children who love water next time please update us before we choose the hotels thx
The staff ws very helpful and familiar with the area. The room was very clean and well stocked. The bed was very cnfortable. Breakfast was better than expected. Liked everything about our stay there.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
Booked a King bed room, but upon arrival was told it was unavailable.
Comfortable beds and clean room. You can here everyone in the lobby. Especially during wedding receptions.
Room was very nice. Terrible continental breakfast and terrible bar. Undergoing some lobby and main are construction so hopefully it will be much better.
We showed up well before check-in, but were immediately checked in to our room. AWESOME bed. Didn't ever want to get out of it! Room was clean and spacious with a nice picture window. 375mL bottle of Grey Goose....$55 plus $3.95 delivery fee plus 21% service charge? Whoa.
Overall too many hidden charges
Likes: mostly quiet, exercise room top floor, decor, Westin was honest and upfront about renovations with possible noise during our stay-not a problem ar all either, beautiful room. Parking lot in poor condition and not ample parking close by. Adjoining rooms - extremely noisy when someone else is staying next door. Lower level exercise room/pool closes early at 9pm.
The front staff was not knowledgeable and helpful. I asked if I could book two more days at the westin in Chicago downtown and she said I had to call the hotel.
I didn't like how thin the walls were. You could hear what was going on in the adjoining room. On top of that the people in the adjoining room had a party until 1am. Hard to sleep when it seems like you are a part of the party.
Beautiful hotel. Good staff. We didn't have breakfast included so when we went for the buffet I was shocked at the price. Did not expect it would be so much for 2 people. Should have asked first.
Beautiful facilities Comfortable beds Excellent customer service Additional facilities fee
It was close to Schaumburg, IL. You can hear everything, from the person next door to the people in the lobby and we were on the eighth floor! There was also a surprise "facility" fee for each night we stayed. We had to pay $9.95 to be able to use the Internet for 24 hours.
I ended up having to bring my dog with me because I couldn't get her on the original flight planned. They were very helpful and accommodating with no extra fee for her! They unfortunately were out of dog beds but they brought up some extra towels for her to lay on.
Everything was very clean and the beds were very comfortable! I didn't like that I had to also pay a $50 deposit and that the hotel cost did not include a continental breakfast. For the cost of stay, we should have been offered breakfast at no charge. I have stayed at a lot cheaper hotels with breakfast.
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
It was clean and comfortable. Good value for the price No refrigerator in room
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
Extremely noisy. The hotel is under renovation, and is both messy and smells terrible.
The room was lovely. The people at the desk were helpful and professional. It was easy to find, good location, great parking, fabulous breakfast, lovely indoor pool.
Facilities were clean and modern. Very satisfied with the hotel in general Biggest issue was a VERY noisy heater in the room. It squealed loudly each time it ran, about hourly. By the time we realized it was going to do it all night, it was too late to ask to change rooms. Finally found the switch to cut power to the unit (turning it "off" on the controls just made it cycle on for a minute every half hour). Likely just a room issue and not a hotel issue. We notified front desk of the squeaky fan in the morning. Hotel really could use an Airport shuttle.
Rooms were comfortable. Bed was luxurious. TV is HUGE! Nice to have in-room safe. A LOT of space for the price. Would definitely come back and stay here again. Breakfast was a busy time - it amazed us to see so many people were staying here. We definitely didn't notice that kind of traffic from our room. Wished for blanket for pullout bed, but took comforter off big bed to accommodate.
The room were larger than expected. I like the clean look of the bedding, all white and washable . Quiet. Overall it was nice. It was well worth the reduced price I paid. It would have been a plus to has at least a small microwave, had pizza that needed reheating. Even a cheaper motel usually has one. The reno of the front lobby wasn't my favorite noise. The carpet area by the bar sink (in the 2 rooms I saw) need cleaned.
Courteous, friendly staff Large comfortable rooms Convenient location Nothing
The beds were very comfortable and the rooms were a good size. No breakfast and beds were small.
The room was well equipped, and served its purpose for the time that I was visiting. There were dirty dishes in the dishwasher when I arrived, and the hotel amenities were severely lacking.
Clean and spacious room. Located conveniently right off of the interstate/ .
2 inch gap at bottom of door that allowed for easy viewing of feet walking by. And anyone could get on the floor and look in!
Great price for a large, clean room. Staff was very friendly and always available. The hotel is quite a ways off the main road, you have to turn on a street that isn't marked which makes it difficult to find.
I like that there was a small kitchen in the room so you don't have to go out to eat you can cook something in your room it was perfect for saving on going out to eat no everything was fine
The room was better than I expected, full refrigerator, stove, dishwasher, pots/pans, recliner. Everything you would need for an extended stay. Wish I would have had a week to enjoy it longer.
hotel is newer, seemed well maintained, rooms were clean. Location was far off on a frontage road away from other stores, restaurants - and since they don't serve breakfast, we either had to drive somewhere else or buy something from their store which didn't offer much.
This hotel should be at least a 3star! 2 place servings and 2 sets of silverware are provided. We would have preferred 4 just so we wouldn't have to do dishes twice a day.
Large, clean rooms. HDTV. Friendly staff. Shower wasn't hot.
Good quality for the price. Bed was very comfortable. It was nice having a full kitchen in the room. Gym was small but adequate. My room had a lot of little lights - an LED light above the bed (on a smoke alarm or something similar), the clock face lit up at night, and the curtains didn't block out the light completely (were a little short.) Thermostat was not adjustable in room.
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Great room for the price. The staff was friendly. I will stay again when in the area.
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I enjoyed the amenities. I didn't get my choice of bed. :(
the room was nice and they included extra cotton blankets as an alternative to the very heavy comoforters The wifi was almost useless The ari-conditioner rattled
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Relatively new. Clean well maintained. Good location.
The staff was very accommodating, the room was clean and provided more than we expected. The breakfast was good! I did expect more for breakfast. It would have been complete had there been sausage or bacon, otherwise it was very good.
Very clean, convenient location, just a nice place to stay. Breakfast was standard fare and was attended to adequately. I'd stay here again. It was all good
New, modern, clean, good area.
Style and balconies No room service from main restaurant
Loved the outside atmosphere at the fire pit. The 2 man band was very entertaining and involved the crowd. My girlfriend and I had a great time dancing the night away. Would stay here again.
How very handy everyone was. Everyone was so eager to be helpful and the maid service was the best. The wake up call wasnt loud enough. I couldnt hear it to wake up
The bed was really comfortable and the thermostat had a large range for comfort. It was nice that the tv swiveled. The shower curtain had dark dirt spots in a few places. One of the towels also had what looked to be makeup spots all over. Get to my room was always challenge because there would be 4 to 5 house cleaning carts in the hall. The stairways were dingy and disgusting, especially the north west stair way. That was never adequate help at the front desk and always a line. The overall feel of the hotel was gross, outdated, and very poorly maintained. I will definitely not be staying there again!
Great place big rooms frigde stove sofa very nice. Bed bit uncomfrtible but very clean.
Location, service, cleanliness, WiFi Speed, Breakfast and evening snack options Very uncomfortable beds, bad placement of beds with respect to the ACs
Enjoy the breakfast, staff very accomodating People not cleaning up after their children. Carpets are festooned with food. Staff cleans afterwards but this limits where we could sit. Don't want scrambled eggs on my shoes. Clean up after yourselves!
Staff was very friendly, the hotel was very updated, beds were comfortable, everything was so clean and smelled nice, spacious rooms, everything you need. Would be nice if it was closer to Chicago, no microwave, pillows weren't great.
No safe in the room
Staff was terrible and there rooms had tons of issues with it
Rooms are clean and updated,
Quiet No cookie
Coffee but no coffee maker. No fridge.
Easy friendly check in.
Staff was absolutely wonderful, went above and beyond, very welcoming making our stay even better! Breakfast was the best I have had during a hotel stay to this point. Workout facility was great with all precor fitness machines. I would definitely return to this facility hands down. We did not receive a cookie at check in, not a big deal but a good doubletree stamp that we love.
After spending one night downtown we moved to the Staybridge so we could visit IKEA. My husband (a snorer) and I stayed in one bedroom and my son had the other one. Both bedrooms had their own bath and the living/kitchen area was in between so the rooms were adequately separated and my son wasn't kept awake by his dads snoring. The grounds were great, plenty of free parking and a very nice breakfast. All at a very reasonable cost. Doesn't get much better than that.
I enjoyed the limited time i stayed at the hotel. The staff was really helpful, the continental breakfast was always hot. i always had a clean room w/ clean sheets.i would stay here again the next time i am in chicago
I was very impressed with the staff, clealiness of the entire grounds & the room. The breakfast buffet was great - something for everybody. The room was extremely comfortable & clean. The staff was very attentive to our needs, We were close to everywhere we needed to be. We will definately stay here again next year!! ' FOUR THUMBS UP!!
I stayed here with my kids and it was a good experience. The manager was nice. The room was clean. I liked having the full kitchen. Good value for the money.
The staybridge suites were excellent for a 3 star hotel. Not only was it very roomy and comfortable but it offered so much. We had a kitchen, living room that separates from the bedroom. The bed was comfortable and perfect size. We really did not want to leave, I could have lived there. And the location was great also, everything was less than 5 minutes away.
Never again. Very disappointing place to stay. Room was very beat up-bugs on floor in kitchen area, red spots on carpet, and couch and chair had tears. Really needs some work.
The suite we had was excellent. It was clean and spacious. Very much worth the money which we got at a very low price. The breakfast was excellent. We really enjoyed our stay and will use this hotel again in the future.
This hotel was every thing we were expecting and much more. The staff were extremely friendly and helpful. The room was very comfortable and very nice. We will definitely stay again.
In my quest to find an affordable place to stay while attending classes at the Motorola facility, I found the Staybridge Suites and elected to give them a try. The rooms were comfortable and facilities exceed my expectations. I would highly reccommend and plan to stay again when I again visit the Schaumburg area.
The price was the only thing that got my attention. Pool was closed, after I called earlier that morning and said it would be open. Stains covered the entire comforter, pillows had blood stains and yellow stains covering them. Mold in that bathroom they covered up with white caulk. Do not be a cheapskate and book this hotel for your family. We checked out immediately and went down the road to a Hilton for $40 more and well worth it! They would not refund my money also!
free pool n breakfest tvs didnt get all channels reception was weak
The room was beautiful, big and clean. The price was wonderful and the experience was fun. Highly suggest this hotel. As mentioned before, the hotel us under renovations, but only in the hallways it seemed. The room was very nice and quiet and comfortable.
The hotel was not clean at all. I have never had any problems with other hotels like this. The carpet had not been vacuumed, the tub had long hairs in it and on the shower curtain. The bathroom sink had dirt all over it. The sheets and blankets had to be changed when we got there because there was stains and other stuff on them. And when we called the front desk they said that they could not change them because they did not have a 24 hour room service. Finally the manager came down to change them himself and even the new sheets he put on the bed had stains on them. The worst hotel I have ever stayed at.
Nothing Everything! Motel was dirty, holes in the carpet in our room, garbage outside everywhere! I will not be staying there again!
Beds were comfy, location was great. clerk refused to give us a smoking room, even though there was availability. Said online reservation was set in stone, including room number. That was ludicrous!
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
The staff was really friendly and the hotel is very high quality
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
Very dirty and uncomfortable. Would not recommend.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.