Ercolano Hotels

location of hotel and garden rubbish in local streets - not the fault of the hotel though

The gardens and the building itself Finding the parking area

situation extremely close to Herculaneum. Garden neighbourhood was scary

The room was very nice and the hotel was close to the station. The information we were given by the staff about an excursion to Pompay

While the location was poor, the proximity to the train station was great The location and the trash in the streets. Not really the hotel's fault however.

The front desk was great, big thanks to Jiovani who assisted often with getting around and travelling advise. The bus and train stations are very close. The heating is not great especially in the bathroom. The shower is very small. The hand/small towels are terrible. The location is not great, lots of street people and a feeling of unsafety.

silent, clean poor breakfast, dark room

Open garden at roof level We could not get served a dinner one night, told it would be 10minutes, 45 minutes later no menu given or water or an up date, waiters very scarcastic as we left, laughed at us and said Bye bye. Noise from street terrible, horns beeping all nite, extremely dirty outside hotel, staff on reception unhelpful, perhaps very little english, didn't understand us. Very poor selection of english speaking TV programmes. Internet access, no printer, very slow.

The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727

We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.

Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.

The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.

trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.

The view was fantastic and the room was ok. Pool area was fabulous We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.

The room was cleaned every day and the sheets changed daily. The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.

Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with. Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.

View is spectacular and the walk along the beach is great. Breakfast is good. Carpets and walls looking a little tired, but certainly everything is clean!

Beautiful view of the castle, the sea and the mountains.

The staff was helpful and nice They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.

Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.

We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.

very good ground floor staff... ie reception and concierge lot of construction work outside hotel

fitness room, parking poor breakfast, location

(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.

Restaurant: View. Very isolated-without a car one needed taxis; the area immediately surrounding the hotel very unappealing! It was not made clear in the publicity that the Pools are open to paying public and get very busy.I'd not class the hotel as 4 star

The hotel is close to scavi Herculaneum and Vesui. Difficult to find ...glad I had my GPS. The hotel need a make over. But we got a room with view to the bay of naples. The pool area is nice - but cost money to enter for longer time- we went in free for half an hour. I arrived from Naples airport about 9 pm - and it was nice the restaurant was open outdoor to the sea and Naples i the background - nice viwe. It needs a make over.

the location at the sea and the vieuws are nice. The room is acceptable.Close to the vesuvius and pompei. It was very difficult to find and in the middle off the dirty suburbs (do not trust the GPS or you are lost in to narrow and ugly streets). Hotel needs urgently an upgrade. The hotel is in need off some paint and new wallpapers. Restaurant was closed. Very poor breakfast. This not a four star hotel, perhaps it is in very dirty and chaotic Naples. The beach has big rocks no sand.

A comfortable hotel ideally located to visit Herculaneum etc. The staff were very friendly and helpful. The food was good but breakfast buffet was a bit limited. The opening times of the indoor pool meant that families could only swim together in the middle of the day. This should have been made clearer. The hotel itself was an oasis in the middle of a fairly grotty part of town. There was rubbish piled up on the streets/ roads in the streets around the hotel etc.