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Open garden at roof level We could not get served a dinner one night, told it would be 10minutes, 45 minutes later no menu given or water or an up date, waiters very scarcastic as we left, laughed at us and said Bye bye. Noise from street terrible, horns beeping all nite, extremely dirty outside hotel, staff on reception unhelpful, perhaps very little english, didn't understand us. Very poor selection of english speaking TV programmes. Internet access, no printer, very slow.
Every single facility was clean and fine. No problem with using hotel. Nothing special, but wifi is too pricey.
silent, clean poor breakfast, dark room
While the location was poor, the proximity to the train station was great The location and the trash in the streets. Not really the hotel's fault however.
The room was very nice and the hotel was close to the station. The information we were given by the staff about an excursion to Pompay
The front desk was great, big thanks to Jiovani who assisted often with getting around and travelling advise. The bus and train stations are very close. The heating is not great especially in the bathroom. The shower is very small. The hand/small towels are terrible. The location is not great, lots of street people and a feeling of unsafety.
Close to Railway Station in Napoli The Bathroom smelt bad.
the design the prices for drinks at the bar up theterrece are far too high!!!
the size of room..and the "trendy' decor There was one front desk staff, that was "trying to be funny" but was rather rude. He assume many things, not very proffessional. Thankfully I have a good sense of humour, otherwise I would have been more put off than I was.
hotel is fab really stylish, rooms are very spacious and plenty of nice extras and would recommend the corner room, great breakfast lots of variety and even had champers on offer!!!!!and lovely roof terrace. funny smell in bathroom and dinner was a bit disappointing.
A good hotel near to the more expensive shopping area , the staff are excellent in the way they communicate and help guests. I have now stayed a few times in the hotel and find its location safe (especially for Napoli and nice to walk around, there are interesting bars, trattorias and restaurants nearby. Not this hotel in particular, but in general the price of in hotel breakfasts, and I do know real Italians and what they eat for breakfast I am not commenting on the lack of a big American fry up. Only looking for a cornetto and cafe latte variation for a sensible price.
Helpfulness by the stay. The bar tender during he evening of our stay was very curtious and informative. prices for drinks at the bar much to high
perfect location very comfortable hotel!
good neighborhood, close to good shoping district, nice rooms, but a little bit smal not so rich breakfast choise, no bar or caffe in the hotel
Very well located
Excellent service all round . Excellent Room. Spotlessly clean. Excellent location. Though the restaurant not busy at night the food was absolutely delicious. Very nice staff. safe area of Naples. Walking distance to the main shopping area and Piazza Plebiscite. Not far from bay. Rooms lovely. One fothe best hotels I 've ever stayed in.
Excellent location...Walking distance to the seaside, right in the middle of the shopping district. Plenty of restaurants near by.
I like very much the hotel , all was perfect :)
The room was immaculate and well kept. Beds were firm. Would definitly stay here again.
The localization of the hotel is great, in the Chiaia region, the best neighboorhod in town. The hotel is very near to the best shops in Naples, such as Gucci, Armani and Louis Vuitton and another great shops, so you can reach the best of the city in a short walk. The hotel is also near to some good bars and restaurants (like the great pizzeria Matozzi) and to some streets that are closed to cars and are great to walk around, so within a walking distance, you have the best of Naples. It is also just three blocks form the subway station that leads to the central station. The hotel is very good, the room is very modern, new and clean, with a large ans clean bathroom with amenities. The only bad point is that they don´t have a safe box in the room, but they have in the reception. The staff is great, always ready to help you, the breakfast is very good and the hotel restaurant serves pretty good foods for lunch and dinner. I would recomend this hotel for everyone, me and my family really liked it. Just to put a safe box in the room
It was quite quite, not far from the Motorway. Good restaurants with in walking distace.
It is great value. We were greeted with a welcome drink, the common areas are really well designed and the view from the terrace is amazing in the evening. It's a good distance if you want to see Mount Vesuvius, Ercolano or if you want to make a trip to Naples. All are also within easy reach both with car and train. There is an amazing pizzeria in the square were the Circumvesuviana train stops. It's on the right hand side when you come out of the train. Lovely staff and Bruno makes excellent pizza! Hotel Marad has a really nice breakfast selection. Rooms are clean. Torre del Greco is really not a very nice town. The common areas of the hotel are definitely 4 star, however the rooms I wouldn't rate 4, they are more like 3.
Comfortable, excellent view from your balcony over Mount Vesuvius and the golf of Naples, close to Pompeii but far from the city. The neighborhood does not help although being far from the city and surrounded by vegetation at least makes the place quiet and somehow cozy. Much better than Naples itself: crowded, noisy and dirty with an extremely chaotic traffic.
The staff was very friendly and helped us find different locations. Also, room was always clean and great air conditioning since we were needing it during this time.
Clean Hotel. Good Value for money. Helpful reception staff. Reasonable location but you need a car. Limited evening meal menu. Bar staff were difficult to find. Need a car to get to somewhere to eat.
We were very well looked after by the staff who were wonderfull to our party. The hotel was very comfortable & clean Nothing
Staff very friendly and very helpful No fault could be found
Relatively quiet and peaceful location out of the bustle of Naples. Close to motorway and would have been easy to find if we had gone left instead of right! Right by road up to Vesuvius. Staff friendly and helpful, made us lunch even though too late for restaurant. Balcony with great views of Vesuvius.and (in distance) bay of Naples.
The staff service and view from the balcony, Bay of Naples, Capri and Vesuvio A bit hard to find, once we got close it was ok but navigating from the motorway was a bit tricky
Peaceful and very nice views (bay of Napoli and Mount Vesuvius). Very nice roof terrace.
Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.
The staff was helpful and nice They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.
best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull
Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition. No use of pool. Old fashioned.
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
fitness room, parking poor breakfast, location
Bed was super comfy, the rooms were very clean, shower was hot and had good water pressure, the included breakfast was amazing! Only thing not so good about this hotel is the location. Right next to the central train station, which is convenient, however the area is sketchy. Lots of pickpockets
Lovely good quality hotel with beautiful views. Staff very helpful and friendly. Facilities excellent good position for Pompei and Herculaeum. The continental breakfast is very basic and could be improved.
Beautiful hotel, beautiful room and view. Clean and very comfortable hotel, very good breakfast and coffee. Friendly staff and hotel owner. Poor dinner possibilities. Bathroom floor wet after showering, English of receptionists and waiters could be better.
Welcoming and service was very good The location is up hill in small town, you mast have car
Swimming pool, view to Vesuvius, kitchen, nice garden, friendly staff ! General manager Luciano Annunziata !! Everything was ok!
I was impressed with the thought and styling throughout of the seating areas, terraces, & swimming pool. The bathroom/double room with a wrap around balcony, was large with views of Mount Vesuvius from the bedroom, and another of the Trecase and the sea. The restaurant's picture windows, provided stunning panoramas. I thought the restaurant did not warrant the prices charged.
This is a comfortable, modern, spotlessly maintained smaller hotel a few miles above Pompeii. It may be unique in that it manages to give you a grand view on both the bay of Naples and mount Vesuvius at the same time. The staff is friendly and helpful, the rooms are spacious, an inviting terrace with swimming pool and ample space for breakfast extends around the structure. While you can get there to/from Pompeii or Ercolano in a matter of minutes, the use of a GPS is advised. If you call off season, if it is late and the manager suggests a dinner at the hotel, accept it. Don't let him, however, advise you about everything you are going to eat and drink, without ever showing you a price list (which he knows how to do admirably - and illegally), ask for the menu.
Amazing views, great location Limited catering, no evening meal and even basics like snacks in the evening were not available
Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli no
The location was great. Walking distance to many restaurants Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.
the staff and the comfort cooperation with staff,because of their poor english..
The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.
Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car
Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.
The location is great. The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.
Old world charm and great location. Staff was very helpful. Rooms were a bit dated.
Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.
They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate
Excellent staff, fantastic room,bueautiful view, good breakfast, good decor. No
Très propre et bien situé. Le quartier est sympa et animé. La piscine est un avantage incontestable à Naples où il n'y a pas de plage. Je rassure les nouveaux: le wifi marche très bien! La salle de bain était un peu vétuste et humide. Un bruit de moteur sourd était présent en continu. Un personnel très contrasté: des gens très aimables et souriants et des personnes très désagréables qu'on avait l'impression de déranger!
I love the location and room. However, the breakfast was the only poor parts. Their coffee is a shame of Italy. If the tourist comes to Italy at the first time and drank that coffee, they will all think that Italian coffee is horrible,,but the truth is one of the best. They should really change that coffee and stop serving conserved fruits, Naples has wonderful fresh fruits!!!
The view was fantastic and the room was ok. Pool area was fabulous We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.
The room was cleaned every day and the sheets changed daily. The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.
The hotel provided an excellent buffet breakfast which was included in the price. The view of the Bay of Naples was magnificent, particularly from the dining room. I also had dinner there and the service was excellent and friendly.
The hotel staff were great and the room was terrific. There was a great balcony and the view was incredible. The shower was awful. There was only a partial "door", and water got everywhere when you took a shower. We had to cover the floor in every towel we had in preparation for the swamp that followed. The pool also required swim caps which was weird and a big bummer because who wants to wear a swim cap?
Staff were lovely. We had a problem with our room when we checked in initially and we were moved without any hesitation. Also, when we were leaving we asked for a recommendation for a hotel in sorrento and Monica, a fabulous lady helped us to secure a hotel for 8 days. This was completely above and beyond and we very much appreciated it. She had also recommended a beautiful place for dinner near the hotel. Good helpful staff working in a hotel in a new city for visitors are worth their weight in gold, this lady in particular was exceptional! No complaints about the hotel and the location was good. Naples is abit nuts though, 2 days is plenty!
Beautiful view of the castle, the sea and the mountains.
The balcony and the seaview The room The central location.
View is spectacular and the walk along the beach is great. Breakfast is good. Carpets and walls looking a little tired, but certainly everything is clean!
Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with. Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.
unique` location horrible, actually scary. food not great. staff not that friendly. wireless signal didt work in rooms.
a walk out side the garden is the best experience location is a bit remote, i had rental so no biggie for me
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
The hotel is close to the railway station and not far from the historical center. very dangerous location! Familiarity and rudeness of the staff. One night the receptionist rushed into the room without any warning or knocking about 5am! it's outrageous! I wouldn't recommend it to anyone to stay at this hotel! If only for one night to take the train to another place
Gentilezza e dispnibilità del personale, vicinanza con i mezzi (treno, metro, bus) e con la Humberto I, una della lunghe via della cità. Si puo riagunee tutti i punti a piede, fare giro a piede per Napoli, belissima cità! / PT: Aconselho a todos! English: Very nice! niente di negativo, ma forse la collazione potrebbe avere un'iogurtino!
Very good location, between railway station and old streets. The hotel is in a small street, rather quiet in spite of the central location. The internal decoration is handsome, service is good in general. Naples is an inexpensive city, with fantastic cultural heritage (the old streets, Vesuvio, Pompei, Herculanum -- and the National Archeological Museum, don't miss the wonderful Roman frescoes!). The washbasin (water draining) in the bathroom was a little bit blocked. Breakfest is rather miserable (a very common thing in Italy). But above all, Napoli's streets are nowadays full of rubbish heaps (problem with the Mafia). But this is not a problem of this hotel in particular.
Nice, renovated hotel. Very unpleasant surroundings.
Near Stazione Centrale Hotel is not 300 metres from the train station as stated, closer to 1km. Reception was rude and unprofessional, room was dirty as was the bathroom. Very ugly decor. Breakfast was terrible, waiter was possibly mentally retarded, more concerned about getting people's room number than remembering their coffee orders. The only friendly staff at the hotel is the cleaners. Avoid at all costs.
Well equipped and clean room, good service and a kind and helpful staf. Breakfast buffet not sufficient to our standard.
Staff was very friendly The hotel is in a bad location
Very nice room at a reasonable price. Staff very helpful and friendly It is located in a horrible area!
The feature i liked best was the informal atmosphere. There was nothing to dislike.