Essington Hotels

Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.

Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.

Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.

We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.

low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.

I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.

Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.

Clean room No elevator room on third floor donuts were Continental breakfast

That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty

the staff was good the room seemed not to be ready for occupation. the towels were dirty and the comforter was stained.

Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.

My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.

The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.

Location Room was not exactly clean and bed covers were disgustingly dirty. Asked for new ones and they were also unclean/stained. Asked for more towels as they were also dirty/stained and we were told if they had any left they would bring them. Needless to say they did not bring any! No water pressure in shower.

The room was clean and neat. Breakfast was decent. When we first arrived, we weren't sure the hotel was open because there was no sign indicating the hotel was there or open. Construction was taking place on the premises and there was no warning when I made the reservation. The construction started at 8:00 am sharp with hammering and some sort of drill. The construction only left 3 floors of the hotel available for use, but we couldn't enter through half the entrances or use the elevator in the morning b/c there was only one and it was being used by the cleaning crew. We even had to leave the building and walk around in order to get to where breakfast was being served.

Location Carpet stained; pillowcase stained; moldy smell; overall seemed dirty. Needs massive facelift.

It was a bed. Have come to expect better than this from Comfort Inn and was disappointed in the facility and the room: It looks like it's on it's last leg and the last of it's value is being milked; carpets are worn, room fridge was missing, ice machine on 3rd floor is broken, smoke smell in the stairs and on the 2nd floor. I'd have been better off at the Motel 6 in the same area.

It was the only available hotel anywhere near Philadelphia. The fact that it had a vacant room was the only thing I liked about this place. It wasn't La Quinta Inn. It was a Comfort Inn. There was no sign outside. They had taken down the Comfort Inn sign and hadn't replace it with another sign. Hard to find entrance from the road. Most of the time there was no one at the front desk. We couldn't even check out because there was no one working at the desk, so we just left our keys on the desk. The room looked nothing like the photo above. Terrible experience. Do not stay there.

I didn't even stay the second night because it was awful. Never again! I didn't like anything!

Easy to get to from Airport and Downtown Philly. It was in a terrible neighborhood. A hotel in a neighborhood like that should have a restaurant/bar inside. The dining options in that area around there were despicable.

OK for quick stay. Bad neighborhood No where to go within walking distance Cheap towels Crappy breakfast

The location is convenient Staff was friendly Breakfast was decent Bathroom of my room had dust everywhere. I had no towels to dry off from shower, only a face towel. Didn't realize until I was in shower and it was too late to call desk. There was a mop propping up the soap dish in the shower. When ever someone used the stairwell, which was actually down the hall, the floor shook and it was loud. Demonstrates that the structure was poorly built, my guess is a lot of wood and not enough concrete/masonry.

Clean the bathroom and carpeting and wash the sheets.

The location Neve to return, smells bad, bed sheets old and overuse, same with towers. No microwave, no refrigerator, completed mess

I liked nothing there The holes in the wall and doors, the smell, old tv, dusty, just very old looking

The WiFi connection worked very poorly the two weekends I was there (OK during the week)