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perfect breakfast, situation in city
The breakfast was excellent and the dinner was good. The staff was very pleasant and helpful, the room was large and clean.
The room was very confortable and clean, and the breakfast was excellent!
No way to control the climate of my room
The barman, the thin guy with the black suit on, he was friendly and nice.... I stayed here with 3 people from work, we stayed for 2 weeks, all the rooms on the road side, which we all got, are all too hot, but when you open the window you can't hear yourself think because of the traffic, which goes on all night, I slept very badly and it has taken me days to recover, I have a duvet, which I dont like, I asked for sheets and blankets, I was left with the duvet cover! On day 1 I had a bath robe, however I used it once hung it on the back of the door and they took it away wthout replacing it, then all the flannels dissappeared, then the mouthwash. I know they are only small things, but when you are paying over €100 per night you would have thought there would be a bit of cosistancey.... I would not stay here again.
A very good choice for businessmen but also tourists, who are visiting Stuttgart. A quiet and comfortable hotel in a beautiful old town, just 20 min. away from the airport of Stuttgart. Excellent breakfast and a very nice surprise was expecting our child in the bed!
Stayed with 2 dogs and was very welcomed. Also very close to Essingen downtown. Nothing at all
Location and sevice were excellent.Possibility of a smolking room is much appreciated.Also the parking facilities. Sometimes ordering in the bar/lounge took a very long time
Esslingen is an attractive town close to Stuttgart and therefore suitable for people who do not want to stay in a large city. Easy train access into Stuttgart. There is a restaurant on the premises. I thought the cost of my room was high considering that the hotel is is a moderately sized town which is not a tourist draw..
Quiet setting, comfortable and adequate in terms of service Isolated from shopping area, station and Altstadt if arriving by train. Need to walk through quiet and dark streets to get there. Breakfast assortment not generous.
Great location, near the altstadt, friendly staff. We changed room requirement upon arrival and it was no problem. Underground parking is a little tight for larger cars.
Great value for money. Also, the hotel was spotless....absolutely sparkling. Staff was friendly, location was close to sights and breakfast was bountiful. Parking was somewhat confusing. If you have a van or large truck...do not park in the hotel's basement!
We enjoyed the double level room, a unique experience for us, and also the breakfast.There was also no issue for us to leave the car at the carpark for a further few hours after checkout.
Central location without being in the centre of the old town. We had asked for a double room. Whilst the room we had was clean and large it was obviously meant to be a singel room as the furniture was built around one single bed. A second bed had been put in the room and was over in a completely different part of the room. The hotel charged for a double room. Haven't answered whether I would recommend as my answer would likely be not sure. Can't remember guest reviews
It was an easy walk to the old town centre. The rooms are very big.
The room was quite large with two stories. It is a comfortable space to accommodate two adults and two children. The breakfast was also nice. The lower ground parking lot is also recommended for security reasons. There is only one restaurant, which closes on Sundays, available in the vicinity of the hotel. The surrounding area looked a little lonely.
The staff was excellent. We missed the breakfast but they made us sandwiches at 11am.
Resturant in same building (not part of the hotel) was very good. The room was split levelled with a narrow spindle stair leading to upper part wich could not be used. The Aircondition was a stand alone unit which took up too much space and was not properly fitted.
Location is perfect, right by the tram Said free internet in lobby but it was not.
Very clean, simple and stylish. Pay in advance for services on arrival, then no more fuss. Superb value for money.
The staff were friendly and helpful.Any queries I had were dealt with politely quickly and effectively.
Very nice and helpfull people. Room very clean, good airco! Bathroom with large and powerfull shower. Good breakfast. Parking limited and charged 6 euro per night.
The rooms do not have phones. It would have been nice to have a telephone in my room since I do not have a german cell phone.
Pleasant clean, modern rooms and facilities, situated beside train station so easy access to city centre None
Cleanliness, helpful and polite staff Wifi ve,ry slow, only free in lobby
good value for money. good vibe the night tre room was very hot (difficult to sleep)
Efficient, orderly, clean, safe. There is nothing more ghat a business traveler desires. However I will add "hip/trendy" to the list. Definitely a boutique hotel. All was good
clean, free and fast internet at the lobby, nice brakfast.
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
€35 for a toasted sandwich in the bar at night......
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Customer Service, room was awesome
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
It was the perfect choice. Everything was fine.
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
Room service Reception not very friendly. Location of the hotel is not good.
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
spa area cost of water!! I do also think that the rates are very expensive
Great Location and very comfortable. Large modern rooms and friendly staff.
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
location, comfort and smiling face of staff
Internet is not free and very expensive. 8euro/hr or 20euro/day. Room charges are already high for provided services so I think internet connection could be free or at a fair price. Internet cafes in the neighbourhood charge 1 euro/hour
The staff was very good and knowledgable. Hotel is very new so there was a not finished feel. Overall it was a very good stay.
Location and access to transport.
Breakfast was better than we had expected it to be. No kettle in rooms, just a mini bar
The best location in Esslingen with a good service
It was clean with a good location. The staff was friendly and the breakfast was good.
Location is perfect. Sauna is expensive, but quite nice. Bar right outside window was loud, but the windows were fairly good, blocking out noise. Not a good situation if you want to leave the windows open. Fortunately, the weather was cool during our stay.
Staff were very friendly and accomodating
Great value, great staff, great location.
Ecellent location handy for train and bus in a very nice small town close to Stuttgart.
They accommodated our request for a change of allocated room. Esslingen is a beautiful town and the htoel was within easy walking distance of all attractions Would like to have had coffee making faciltities in room
Good central location. Very helpful friendly Staff. Garage parking available. Good breakfast. Not easy to find by car!
location A total indiferance towards their guests. Lack of offering sleepers. shampoo, lotion soap, etc.. Bad schedule for meal time, when guests are on a vacation.......etc.
The hotel is convenient for walking in to Esslingen, or to take the train into Stuttgart. Also within shot drive to access motorways and airport. Lack of restaurant facilities for evening meal.
Welcome and attention to us each time we entered or left Eggs were not fresh at breakfast - we did not eat early so that probably was the cause but it was noticeable.
Bus outside direct to city. Breakfast good value for money. If you pay the price room large, Found the price on the highside, but nothing wrong with Hotel.
Accommodations were clean and comfortable, breakfast was excellent and staff was friendly and accommodating. This is within walking distance of old town Eslingen. I would highly recommend it.
friendly ,spotlessly clean , comfortable
Food is very good and very well cooked: very good honey selection for the breakfast! It is possible to eat late in the night. Comfortable and quiet room with 2 size pillows available on the bed.
One night hotel with good restaurant, good breakfast
The morning buffet, the wine store, staff and the room. Location was excellent.
the service is outstanding the hotel is a bit dated
Excellent location, great views, luxurious property, and very helpful staff.
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
service and staff and location
Good Location, Excellence Service and value of money.
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
Clean rooms, friendly staff, good breakfast, fast wifi connection, interestimg decor and museum. Short walk to public transport. Front desk also sells multi-day passes for the Stuttgart transit system. Great value for money. The hotel is in a suburb of Stuttgart, and it is a 25-30 minute trip on the ÜBahn to downtown and the train station. No resturants in the immediate vicinity of hotel, and resturant in the hotel is closed Friday, Saturday, and Sunday.
Staff were very polite and helpful.Room was very well presented.Bed was very comfortable.Breakfast buffet was best that I have experienced for some time.Adjoining museum was interesting.My wife and I were impressed enough to telephone the hotel directly and book a room when travelling back from Italy a week later. Free wi-fi access would be an improvement.There is free internet access via a single guest terminal in the lobby,but this was busy when I wished to check e-mails.Using my own laptop in the room would be preferable.
Great breakfast, good parking and WiFi. Quiet, good black out curtains, bed fine (2singles together), fan in room. But once the temps hit 80, the room was a sweat bath. No a/c
Buffet breakfasts good. Parking convenient. Quiet for sleeping. .
breakfast quite a hike to the centre by public transport
The breakfast No have restaurante, is not true, they offer a snack bar. The location is not easy to move on, the room the decoration is poor, does not have a good TV. does not offer beauty shop like shower cuff, etc, the towels the low quality, etc. etc.
We had a spacious and comfortable room. Delicious breakfast with a lot of variety, good value for money.
quite good, I didn't put too much pressure on the hotel. I was much more interested in Stuttgart as a city. Anyway, the hotel is clean, staff is helpful, only the distance to the centre is too far, about 12km, but there is a tram really close
spacious room outdated
Nice place, conveniently located, excellent breakfast!
Cleaning, size of the room and comfort. I was on the 4th floor where the internet connection is wired. The problem is the lenght of the cable, not enough to reach the desk. No air conditioning available.
The Wellnes Area
Absolutely fabulous lodging and staff
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Large room The atmosphere in the bathroom is to cold
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
clean rooms, good beds and great breakfast lack of own (secure) parking space.
Good staff and breakfast. Too noisy.Parking problems.
Spacious rooms. Nice interior. Close to Esslingen centre. The watermill giving energy is really nice. Price is o.k. Personal not very concerned. Cooling the room at night was a problem. Keeping the window open gave to much noise.
The rooms were vary spacious and clean. The hotel sits right next to a chaming canal and is close to the old part of the city. The bathrooms need more shelves in them for toiletries.
Location, staff breakfast There is parking but u must pay, it is not associated with this facility
Very helpful staff. Breakfast was varied and delicious. The hotel is actually a dormitory of the university. There are no toiletries except liquid soap and toilet paper. The hotel is difficult to find because the entrance is not located on the main street, but must be walked around the neighborhood to access it.You can park your car on the street in front of the hotel where there are only about 10 free parking spaces.Or use the paid parking nearby for 8 euros for 24 hours.
The room is spacious. The shower was very good. Since there was no air conditioning, windows needed to be opened in summer. As a result, there's too much noise from the nearby restaurant/pub. The room could be cleaner as well. The hotel has very limited information on what to do in town (no town map provided) and the staff was not helpful in recommending a restaurant.
It was nice furnished, a little bit poor, very clean and comfortable, with easy access from town.
New hostel, good breakfast, comfortable room
good clean new room. Maybe a bit basic, but you don't need more if you want a proper room with a good bed, comfortable bathroom with nice shower and good breakfast with lots of items.
Close to Messe Bar menu
Perfect fro the exhibition - halls and airport just a short walk. Unusually for airport hotel clean and quiet at night.
Very clean, excellent breakfast, superb location for early morning flight. They placed me in a mobility-impaired room which was awkward, but okay.
Convenience for the Stuttgart Exhibition centre & good metro / bus links to city centre. No dislikes
This is absolutely one of the best hotels I have ever stayed in. Everything: staff, location, design, room, breakfast, food, service.... excellent!!
The placement of the hotel was the best: Closest to airport and fairground. The staff were kind and helpful. Unfortunately it was a busy time and I didn't have much time to try gym saloon and SPA. Only thing is the breakfast menu was a little poorer than I expected.
I particularly liked the attentive, friendly and well trained staff in the restaurant which is quite hard to find these days! NA
It is a lovely design in the room, a very comfortly bed, safety box, nice pillows and cover, clean and modern....one of the best hotel rooms we have stayed in. Nice restaurant, friendly staff, good deal for the parking and handy located close to the airport. Too epensive breakfast and even if it is nice in design it is not too cool that there is a window from the bathroom to the sleeping part where you more or less can see the other person taking a shower. Internet is not for free.
The inside decorations of the hotel were fabulous. The interior design of the room was really amazing and of very high quality. Furthermore, the staff of the hotel was very friendly, always at hand and always smiling!!
The location was perfect, a block away was the spring festival, the reason we visited
Very good location (although my GPS on rental car couldn't find the Hotel at first, but I was able to find myself anyways; like in good old days!) Everything you expect from a Hilton Hotel; staff was friendly, rooms were spotless, well equipped (there were even a microwave), right in the heart of the Stuttgart (next to Porsche Arena and Stuttgart Stadium)... Good value for the money, highly recommended. Pricey breakfast, but still worth it. You gotta start your day right!
The hotel was nice with a modern decor , plasma tv and free Internet was a great bonus, the staff were very helpful The location is very far of Stuttgart's center, and far away from the train station ( more tan 10 minutes walking) but its ok if you have a car, we boked three rooms for three days and in one day two of the rooms were not cleaned well and not provided with amenities (shampoo, etc )
Free wifi was really good and fast. Bed is comfortable, room was really nice and it has facilities for ironing clothes and even a microwave. Free coffee/hot chocolate machine next to the reception, with really good hot chocolate I might add. Good American style restaurant a 2 minute walking distance from the hotel. The laundry service was inconvenient, you had to give them your laundry before 8:30 A.M or they would charge %50 extra.
summer special 50 % /
Room comfort, cleanliness, good facilities, noise reduction. When I asked to stay an additional night, the rate was increased without a reasonable explanation. WiFi access in the room was somehow complicated.
The hotel was situated near the Mercedes museum which my husband wanted to visit
Modern and tidy hotel. Comfortable and clean room & bathroom. Friendly staff. Very convenient to visit the Mercedes museum or the Porsche Arena. Mini-bar available only at the reception (not in room).
Excellent staff, very happy to help. Other inconsiderate guests who would not check out on time.
The food in the restaurant was terrible
Internet service in the hotel room.
Service for Breafast very unfriendly
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.