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I did not expect a hotel of this standard to be charging for use of their parking. The parking charges were not clear at time of booking. Also my husband accidently left his suit hanging in the wardrobe and did not realise until 4 days later. I had expected hotel cleaners to report the item and hotel staff to contact me regarding the suit which did not happen.
The location was fantastic very central in terrigal and great facilities within the hotel.This was a business trip and would like to bring my family in the near future. The excercise equipment was in need of attention and parking should be free.
As we were only there for 2 nights it is very hard to answer, We enjoyed the break but couldn't get arounf much as my husband had to go in a wheelchair. The only thing I could say was the main menu in the restaurant could have more meat varieties as we do not eat Chicken or Seafood. That's why we didn't eat there the 2nd night as we would have had to have the same meal. Not complaining as the food was great.
The breakfast was amazing, my daughter also enjoyed feeding the rainbow lorekeets off our landing! That there was no where avilable for children to warm up after the outside swimming pool, not allowed in Spa Pool.
Great location with easy access to the beach/local shops.
Position, and the servicing of the room.
The receptionist on the check-in day was excellent. However, the first room provided to me had not been cleaned and this was inconvenient. I was provided another room with no fuss and with apologies. The price was very good for the quality of room in the location selected. Finding my first room uncleaned. The room I was then provided with was also not cleaned duirng my two night stay.
The location is perfect, staff were initially friendly but after we complained about not getting an ocean view as we requested they became rather defensive and a lady said you absolutely do not have an option now. Needs renovation inside and outside
I saw one duplex appartment ( 2 bedrooms ) in the web and I had one different, I didn"t enjoy these
Location of the hotel was excellent and the outlook from our room was amazing very relaxing stay The efficiency and responsiveness of the hotel staff we had a problem with a/c unit early am when arriving back to our room ,there was no problem for the staff to arrange another room for us to sleep in (i must add this was at 1.30am) well done to the night manager
Great value for money. Great stay overall, just minor comments: 1. Bathroom door warped and very hard to close. 2. Great ribs in the restaurant - however staff member was a little gruff when we decided to move tables so we could see the TV screen. We hadn't even sat down so we were hardly being inconvenient. A smile and 'no problem' comment would be more appropriate. Again, minor issues, will certainly recommend this place.
the staff were really friendly nightlife in the area average. good for old ppl
i thought that the service was great and the location too there was nothing that i didnt like
The Resort was very central & we enjoyed the relaxing atmosphere of The Entrance... I have never been to a Hotel/Resort that does not supply a shower cap!!!Not having the room serviced should be written in bold print, when making bookings online......was not happy that I had to make the bed.We had to go to the shop to buy extra milk!
The room was lovely. Loved the room service. Most of the staff were friendly and most of the cleaning staff did do a good job The lady who checked me in was called hotel employee she was so rude & got mad with me because I didnt have a credit card so not a great start.On the Monday and Thursday who ever cleaned my room did a very bad job no tea coffee towels ect.
It contained a comfortable sofa so you weren't forced to sit on either dining chairs or on the bed. The "continental breakfast" included was simply a small box of nutri-grain, small oj and small box of milk put in the fridge. Would hardly consider this a worthwhile inclusion to display on the website in a highlighted font.
These are excellent apartments. Attractivley furnished and very very clean. Excellent location 5-10 mins walk to beach and restaraunts and in a very quiet street. Be careful on the tiles througout apartments they can be very slippy even with dry feet. The reception staff were very quick at responding to a email query. Excellent. The hotel was more than fine but Terrigal as a visitor attraction is very limited. All restaraunts are byo and close around 9pm fine if you want an early night but the fact that the bottle shop for a bottle of wine shuts at 7pm means your on water or juice with your meal unless you stop on route. But this is not the hotels fault.
Quiet clean apartment, close to beach and restaurants. Good off street parking.Friendly staff.
Quiet location with a short walk to restaurants and beach. Nicely appointed and very clean. Breakfast provided was very basic
I liked the fact it was quite and tucked away from busy roads. it was spacious with a good location. The receptionist was very friendly when we booked in. However, we were most unhappy to have found someone had already used our bed. The pillows were pulled right out and propped up in such a fashion, we knew someone had been lying on the bed watching TV. The angle gave it all away. The shower had someone elses gel in there too. The cutlery was rusted and there was only one wine glass. My husband went to get another wine glass and politely mentioned the state of the room. Nothing was done. The receptionist didn't bother asking if we had a nice time when we came to check out. I'm not surprised as I think she knew the answer. a real shame as it seemed a nice place.
The closness to good cafe /resarants.very handy as it was very wet. Rooms are far too noisy, as the room I had was all tiles. not very friendly staff. Needs to be a friendlier and warmer atmosphere.
close to terrigal which has a beautiful beach and alot of cafes, restaurants and bars comfortable rooms plenty of space very convenient not much of a view but it did not boast views so was not dissapointed
Bright, comfortable, spacious apartment, close to shops and beach. N/A
That it was located well in regards to shops, beach etc. All in walking distance. The "continental breakfast" was poor.
Relaxing,and good value for money.
The room was clean, new and reasonably spacious. Air conditioning worked well and double sound proofing on doors was good. Close to bar and pub. View and proximity to beach is good.
the view of the beach is amazing. the size of the room and the bed was so comfortable. bed was made daily. everything....