Excelsior Springs Hotels

Love the spa and all the amenities. The food is excellent.

We ordered room service for the first time. We didn't get all of our order or silverware.

It's centrally located and we love the history of the place. The ghost tour is fun and we learned a lot about more about the hotel history. Lovely pools and the food was wonderful.

The rooms are small because that was how they were built in the we 1800's. But they are quite comfortable

It was clean and the location was good.

The pool was locked and we had to get someone to open it. We had to track down someone for the wi-if password which didn't work anyway. The breakfast was disappointing.

We had hot water as opposed to our $200 a night room the night before!!!

The beds were a bit high.

Room was all redone and quite comfortable.

Not a big fan of doors that open outside but I knew what I was getting into.

The beds were comfortable.

It was obvious upon entering the room that someone had gotten into a fight because there was a hole in the wall and as you walked toward the bathroom there was another fist-sized hole in the door. Absolutely NO insulation in the walls! The toilet rocked so it was a challenge trying to go to the bathroom. This place needs SERIOUS help with repairs!!!!!!!!!

Room was clean & nice.

Did not offer cribs for babies.

although I missed breakfast I was surprised that super 8 offered it. Not many do.

The only room they had was up stairs. I wanted a ground level room.

The staff was very helpful and friendly, more so than most hotels.

The floors left our feet completely black w/in a small amount of time of walking on it. Refrigerator was dirty, the toilet seats were not fasten to the toilet well, the shower head was rusted. I didn't like how the sink was outside of the bathroom

The hotel room was very clean.

The morning front desk guy was not helpful and was not fluent in English. He made me wait to check out while he set up the morning breakfast area. He saw me waiting and kept setting up breakfast. Breakfast wouldn't have been open for another 30 minutes

the first night i had wifi problems. but when i woke up the next day it was solved.

It was where I thought it would be.

Had a non smoking with burns everywhere. No fitted sheets. Dirty.

Rooms are average. Clean and neat.

The breakfast was sub par. Took one bite of the biscuits and gravy and threw it away.

Clean and safe building. Service was great. I stayed for 11 nights and on the last night I saw a roach. I don't consider that a deal breaker at all. I would stay there again any day.

Peice

Oh my , the bed was a twin size for two people and looked like a prison bed did not sleep!! This was awful!!

The overnight clerk. Checking out.

The daytime clerks were all extremely rude, inconsiderate snobs!

The room was large.

All of the staff except one housekeeper, I wish I could remember her name, were extremely rude!

Even though it only has two floors I would have liked to see an elevator. Not a reason to not stay here...but hard lugging a large suitcase up a flight of stairs.