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The hotel grounds and local area The fact they have a two tier system where guests staying at the Old Swan get dining reservation preferences and their own roped off lounge area that the Minster guests cannot use
The lovely village location and splendid grounds, the roaring fires and tasteful country house feel. The restaurant was a little disorganised. Four people took our orders and served us and the co-ordination was lacking and the service was therefore slow. Why not allocate given tables to specific waiting staff?
lovely location, good restaurant
Setting and location excellent. Public rooms nice Scandinavian type rooms (118) were very very small. Little wardrobe and storage space. Walls were paper thin. We could hear neighbours even when they were whispering and using bathroom! Flight path from nearby RAF base. No double galzing. It was clear the accommodation was geared to single people on conferences/workshops. Massive disappointmant!
The reception and cleaning staff were extremely friendly and welcoming The setting is delightful and the food in the restaurant was very good. Our bath room was very cold - no apparent heating and interesting though the high ceilings are, there was a draught. This did not spoil our stay but if the weather had been colder it might have done.
Character hotel. Standard room very small, we stayed in the barn conversion annexe, room was very small with single glazed window which was very noisy.It felt as if we were staying in a beach hut. There was a noise in the pipes which kept us awake most of the night.Also we had to travel to a nearby pub as the restaurant(which is another pub a minute) away was full, priority to guests with bb and e meal.
Lovely setting, staff very friendly. Lovely meal. There were no biscuits on the hospitality tray.
I liked the helpful staff in the restaurant who worked extremely hard on the sturday evening of our stay. I stayed in room 121 which was awful and i have complained personally to Diane Cornish the sales manager and i have yet to have the courtesy of a reply to my comments.
Location Staff and service
We stayed for 2 nights to celebrate our wedding anniversary. The first room was extremely hot, we spoke to reception who offered us another room without hesitation. The restaurant is excellent both for breakfast & dinner. After eating there the first night we definitely wanted to on our second night but forgot to book. So after a day out and about came back to hear it was fully booked being Saturday. However the staff were brilliant and said they would manage to squeeze us in and we weren't disappointed, the steak was perfect along with everything else! Staff very friendly and helpful. Lovely grounds and setting. Will definitely go back.
good location poor decor needs refurbishment
Good value for money. Friendly staff. Very good cooked breakfast. Bar menu also looked good but as I had other arrangements for dinner, I did not eat in the bar, and cannot therefore comment on the standard of the food. Hotel needs some investment. The shower is very basic. Town centre location is convenient, but early morning traffic noise was an unwelcome wake up call.
Location/breakfast No curtains - only vertical blinds on one window - none on other window. Generally a bit grubby. Towels clean, but small.Duvet only just fitted on double bed.
The food was good. The wine was reasonable priced. Would recommend this trip back in time.
None First room we had we had no hot running water, radiators didnt work and it was freezing cold, there was no shower and room was tired looking with poor decor and dirty net curtains, we where then moved to a second room which also had no shower, noisy plumbing, but with the temp outside being minus 5degs at least we were warm.
The breakfast was good and served quickly. The bed was comfy. The rooms were very cold when we arrived and lack of notices to fire exits. Smelt like a greasy spoon cafe. Needs the decor of the rooms updating
Friendly and welcoming. Well-prepared food, reasonably priced. Excellent bar service. Willing to oblige with all reasonable requests.
Staff we pleasant and responsive; bed was comfortable The bathroom just was not clean, the shower leaked leaving us with puddles on the floor, there was just one minute cake of soap to share between the washbasin and the shower. The \tV had no remote control and there was no hairdryer, both of which should be standard for 3*
Close to the Thames Path General run down appearance
food options, central location noisy room, needs triple glazing
Comfortable bed and good food Limited car parking
tea coffee in rooms the 'hot' breakfast was served before we had finished the cereal. It could have been hotter
Staff were helpful and friendly. Excellent breakfast
Staff very friendly and helpful Rooms and facilities perhaps a bit tired...
lamb shank evening meal poor. good cooked breakfast.
Nice clean hotel and ideal central location in Witney. Breakfast service each morning was utterly hopeless.
We were attending a wedding at the Fleece and this was ideally located. We requested a quiet room due to previous reviews about noise from the front, we were put in the annex in a newly decorated room. No issues with parking. Overall this hotel was ok, nothing special. Although the room was newly decorated the bathroom wasn't, there were 2 bad mis-spellings on the towel instructions in the bathroom which summed up the hotel really, lack of attention to detail. Remote control didn't work, bad reception on the 5 channels, really early breakfast (8:30 finish is far too early if you're on holiday), adequate breakfast but a lack of choice.
I booked two rooms - 1 family room and 1 single room. The family room was spacious and comfortable. However, the single room was not very clean and there was evidence of damp - it was not satisfactory. There was also a lot of noise from the neighbouring bars on the Saturday night and whilst the Marlborough is not in a position to have any control of this it did mean that we got very little sleep until after 4am on the Sunday morning.
Excellent evening meal
Very friendly staff
The hotel was in a great position to visit Burford and surrounding area. The food was first class and in fact servings were too generous! Lovely olde worlde hotel Would have liked a firmer bed
Plesant staff. Decent breakfast
We only stayed for one night but it was great to get there and park at the hotel, book in dump our bags in the room and have a couple of drinks in the bar. We had a complimentary bottle of wine and fruit basket in our room, we chose to eat in the bar, we could have eaten in the restaurant, the food was gorgeous and the staff very friendly. it really is a beautiful old hotel a good breakfast in the morning. I probably would not have chosen the four poster room if another had been available, just because of the extra expense but on the other hand we do like a room within the hotel rather than in the courtyard of a hotel nothing to fault
Location and friendly staff.
Excellent food and very convenient location The fire alarn at 2.45am with no guidance or advice from the staff as to the problem
Location and value The attitude of certain staff members
Staff making us feel well taken care of. On a busy street
Very clean. Accessibility. Easy to park. Walking distance to town centre. Lack of tv channels. People expect some Sky channels now. Slight road noise.
Lovely hotel, high standards but a relaxed and warm atmosphere. Really good food, very nice bar with good beer and a log fire (it was November after all), rooms clean, comfortable and well appointed. Popular with the local community too, always a good sign.
Convenience of location, comfort of the hotel, courteous, friendly and helpful attitude of all the staff, good quality food
This was a repeat visit so we knew we really liked the hotel enough to want to go back. The staff are very welcoming and friendly, the cooking superb - especially from the extensive fish specials in the restaurant - and the room we had, spacious, comfortable accommodation. For those who like walking, the hotel is on a footpath - just walk out the back of the hotel and you're in beautiful Cotswolds countryside. Being on the A40 there is inevitable road noise, even in our room which was at the back of the hotel. This didn't spoil our sleep and was expected.
Relaxation with the comfort and willingness from staff to help with our needs. Food was excellant with a good choice on menu ....
Their food was excellent, all staff went out of their to help you
Staff very helpful and friendly. Food excellent Everything was good
Room upgrade. Bar area. Wide choice of food. Food was excellent on the first night. Just 'good' thereafter.
The staff were friendly and the food was enjoyable. The quality of the two rooms were good (newly refurbished), but there was no mirror in the bathroom. Staff were aware of this.
All the staff were very welcoming and breakfast was excellant Nothing
comfortable bed location not as suggested by website - was a long way out of the village. guest lounge closed most of the time. certainly not the cosy atmosphere suggested on website.
The food at this hotel is absolutely superb, probably some of the best food we have ever eaten.
Pleasant atmosphere, cheerful staff and good food The noisy road outside