Extended Stay America - Fayetteville - Cross Creek Mall

The room was spacious I did not like the location of my room from the elevator nothing else was available and I did not like that there was not any staff at desk in the evening when I came just a sign saying I'll be back. As a female traveling alone I didn't feel secure.

This guest did not leave comments about this hotel.

None Not clean, only 1 plastic cup for brshing tooth, no utensils in the kitchen, too far away from I-95.

Big room. Was like an apartment Wifi was in and out. No hot water in the morning and the bed was really firm.

location was convenient hotel was understaffed with only 1 person to handle all request

The room was beautiful overall. I loved having a nice sized kitchen area in my room. The smoke detectors about to fall off the ceiling in the bedroom and the lounge area. The sofa was dirty. The curtains in tje lounge were dirty and ripped down about a foot long. Housekeeping had to come and unstop the sink in the bathroom area.

The room was clean and quiet Shower head missing from shower Only one TV remote in room

Staff was pleasant Took a very long time to check in. No double rooms. Was charged twice for the room and had to call and get refunded.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Location was near everything Room had weird smell, they only clean once every 7 days-They don't even switch out towels and face clothes, staff is kind of rude and they will call at the check out time-on the dot.

Location Room had weird smell, only clean room once every 7 days, they don't even offer extra towels or switch out towel and face clothes unless requested, staff has a bit of an attitude, and they call at check out time on the dot..

The room was ok.... Shower curtain moldy dirty .... Extremely rude staff

This guest did not leave comments about this hotel.

very nice three sstar room Awful breakfast

The large amount of space The cleanliness wasn't the best. We actually had to switch rooms because of the bed bugs and then in the other room the remotes didn't work and the bathroom wasn't very clean

I was put in a handicap room. Horrible hotel

Nothing The Internet wiifi is terrible they made it slow to force u purchase $3.99 high speed even if u purchase that it is still slow,when I spoke to wiifi support group they told me size of hotel guests and the system they got are an equal.

Room was musty and had dog hair on blankets and couch. The room also smelled of dog urine.

N/a No daily fresh towels, had to empty my trash daily, no maid service. Staff was never at the front desk

The rooms were great as a studio with all the amenaties. They only clean my room 2 times from May 1 - May 12 ???

Room was large and roomy. There was no coffee except in the morning. The breakfast wasn't hot. The hotel was a long way from any major highway.

I had to switch room because when I pulled the covers back on the bed there was hair all over the sheets and a zip lock bag with pill.

Staff was polite...really did not help my situation but they were polite. Flat screen television...WOO HOOO! I was given a smoking room. No effort was made to make arrangements for another room. The smoking room was beyond what one would even expect...it was horrendous due to the smoking. Additionally, the closet doors were off the track. Room was beat up.

location Reserved a non-smoking room and they had given it away before I arrive. They gave me a smoking room that smelled awful. Towels were worn, leather was worn off of the chairs and the sheets did not fit the bed. TV remote did not work. Shabby overall

The setting of the hotel was very attractive, the building exterior and landscaping well kept. The pool and lounge areas were also very nice. I would have given my room a higher rating because the layout was great. However, it reeked to dog smell, making me gag when I went into the room. I tried to change the room but they were booked solid and could not accommodate me.