Guest reviews
Recent reviews
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- Negative
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3.0review from
Close to the airport It wasn't a 3 star at all!!!
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10.0review from
Very clean The employee who worked at the breakfast buffet was very rude there was no sign saying what time it closed we walked in 5 minutes late and she was there tearing everything down we asked if we could just get a glass of juice she very rudely said no closed
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10.0review from
The experience was great. The breakfast can't be beat. There needs to be better signage of of the main road to find the hotel. The location is not obvious and was hard to find after dark.
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9.0review from
Very friendly, helpful staff from the front desk to housekeeping. They kept their wits dealing with a hurricane. The room was very spacious and clean. We were glad to have refrigerator and microwave during hurricane. Bed was vey comfortable. The toaster at breakfast did not work at all and the juice machine was not working.
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8.0review from
When my wife and I checked in on the 27th, we were given room 410, nice and clean but guess what? The AC did not work. The two charming front desk women, stepped up and moved us to room 123, where the AC worked, thank goodness. Just that the AC did not work in the first room and the inconvenience of have to pack up our 'stuff', prior to relocating to the room on the first floor.
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10.0review from
Every staff member was friendly and accommodating. The hotel was very clean and located near many shopping centers and one mall. Also a variety of restaurants in the area. I would highly recommend staying. No
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10.0review from
The people. Lovely woman at front desk when I came in and she was there the next morning. She had a lovely gentleman help me with computer problems. Breakfast was great.
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10.0review from
The room looks very inviting and cozy. Enjoy having a refrigerator in the room. Nine
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10.0review from
Great customer service, clean room and wonderful breakfast. If you have to be in the crappy city of Fayetville for any reason, stay here. It will make the experience less painful. Confusing at first to find but no problems after.
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9.0review from
It was a great hotel! Everyone was nice, it was very clean, and the finishes were up to date. Great breakfast! Wonderful water pressure in shower! Beds were too hard. This made it hard to get comfy and fall asleep. Refrigerator also made an annoying buzzing sound which didn't help!
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7.0review from
Good staff, clean hotel that was well kept with room extras like coffee pot in room, Microwave, refrigerator. the breakfast was good with good seating and good selection.
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7.0review from
Front desk staff. Cleanliness and amenities of the entrance area and room. Complimentary breakfast and eating area. No.
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9.0review from
Staff - Clean room and bathroom - nice size room - location The towels - too rough too hard
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10.0review from
Stayed three nights. My daughter and I came from AZ to find a apartment for her and husband who will be returning from Iraq. We were a little scared being in different parts of Fay. but felt safe at the hotel. The beds were super comfortable and the room was nice and staff was very nice. Nice breakfast and they had two computers in lobby with internet that we used. The only thing was we had a non-smoking room but at night we could smell smoke in our room late at night, two out of the three nights. I would pick this hotel again.
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6.0review from
[On my most recent trip to Fayetteville, I needed to stay an extra night and the Hilton Garden Inn was sold out. Holiday Inn Express offered a room to me for the same price I had paid for at Hilton Garden Inn.] The hotel is adequate, but rather expensive for the services they provide. As a frequent traveler to Fayetteville (husband in military/and for business) I found that not having a pool on-site was a disadvantage (nearly every hotel has an outdoor pool), especially for the higher price than other hotels. This hotel did not have a free business center (had to pay for Internet use) and no readily-available wireless Internet in the rooms. So for Business, I would go elsewhere I did appreciate it being across the street from the mall, and within a walking distance to some restaurants - just watch the traffic! If you want to go to Best Buy, Target, etc. located on the same road but down about a mile, you will need to have a car if you're not up for walking. However, like the other reviews, it is hard to tell where it is located on the road. The staff is friendly and they serve cookies in the evenings, similar to other hotels in the area. The rooms are a bit dated, which they have worked on, but not completely and the bathtubs need to be replaced, as mine had cracks that they tried to fill in with caulk. Compared to the other hotels in Fayetteville that I have stayed at, I place the Hilton Garden Inn on top!
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8.0review from
Warm frienly staff, the room was clean and well maintained. The bed was very comfortable. I was on the fourth floor and it was very quite. The breakfast in the morning was very good.
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10.0review from
The staff was very friendly & helpful. Location's a little off but it was a nice, clean place. Don't like to pay a lot, very good for the money. Very comfy beds, rooms aren't huge though. Would definitely stay there again!
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8.0review from
Fine in all respects except very hard to find. Is behind a Hampton Inn not readily visible from highway. Fayetteville street names are confusing (many similar names) and better directions are needed.
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10.0review from
I was very impressed by this hotel. I have stayed in many Holiday Inn expresses. The lobby was very nice. The pantry for extra items was also nice. The continental breakfast is adequate. The only room they had left when I stayed was a smoking room. The staff was courteous and came up to spray the room. They also gave me new pillows to help with the smoke residue. The rooms were very clean. I would definately recommend this hotel.
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8.0review from
Hotel not visible from road. Access around other hotels was confusing. Suite was actually a large room with pillars between bed and sitting area. Large bathtub with whirlpool jets. Swim pool and fitness area were off site and required a drive. Traditional continental breakfast. Friendly staff. Clean hotel. Large shopping mall surrounds hotel. Room rate was about $30 more than fair in my opinion.
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10.0review from
Very clean The employee who worked at the breakfast buffet was very rude there was no sign saying what time it closed we walked in 5 minutes late and she was there tearing everything down we asked if we could just get a glass of juice she very rudely said no closed
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10.0review from
The experience was great. The breakfast can't be beat. There needs to be better signage of of the main road to find the hotel. The location is not obvious and was hard to find after dark.
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9.0review from
Very friendly, helpful staff from the front desk to housekeeping. They kept their wits dealing with a hurricane. The room was very spacious and clean. We were glad to have refrigerator and microwave during hurricane. Bed was vey comfortable. The toaster at breakfast did not work at all and the juice machine was not working.
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8.0review from
When my wife and I checked in on the 27th, we were given room 410, nice and clean but guess what? The AC did not work. The two charming front desk women, stepped up and moved us to room 123, where the AC worked, thank goodness. Just that the AC did not work in the first room and the inconvenience of have to pack up our 'stuff', prior to relocating to the room on the first floor.
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10.0review from
Every staff member was friendly and accommodating. The hotel was very clean and located near many shopping centers and one mall. Also a variety of restaurants in the area. I would highly recommend staying. No
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10.0review from
The people. Lovely woman at front desk when I came in and she was there the next morning. She had a lovely gentleman help me with computer problems. Breakfast was great.
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10.0review from
The room looks very inviting and cozy. Enjoy having a refrigerator in the room. Nine
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10.0review from
Great customer service, clean room and wonderful breakfast. If you have to be in the crappy city of Fayetville for any reason, stay here. It will make the experience less painful. Confusing at first to find but no problems after.
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9.0review from
It was a great hotel! Everyone was nice, it was very clean, and the finishes were up to date. Great breakfast! Wonderful water pressure in shower! Beds were too hard. This made it hard to get comfy and fall asleep. Refrigerator also made an annoying buzzing sound which didn't help!
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9.0review from
Staff - Clean room and bathroom - nice size room - location The towels - too rough too hard
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10.0review from
Stayed three nights. My daughter and I came from AZ to find a apartment for her and husband who will be returning from Iraq. We were a little scared being in different parts of Fay. but felt safe at the hotel. The beds were super comfortable and the room was nice and staff was very nice. Nice breakfast and they had two computers in lobby with internet that we used. The only thing was we had a non-smoking room but at night we could smell smoke in our room late at night, two out of the three nights. I would pick this hotel again.
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8.0review from
Warm frienly staff, the room was clean and well maintained. The bed was very comfortable. I was on the fourth floor and it was very quite. The breakfast in the morning was very good.
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10.0review from
The staff was very friendly & helpful. Location's a little off but it was a nice, clean place. Don't like to pay a lot, very good for the money. Very comfy beds, rooms aren't huge though. Would definitely stay there again!
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8.0review from
Fine in all respects except very hard to find. Is behind a Hampton Inn not readily visible from highway. Fayetteville street names are confusing (many similar names) and better directions are needed.
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10.0review from
I was very impressed by this hotel. I have stayed in many Holiday Inn expresses. The lobby was very nice. The pantry for extra items was also nice. The continental breakfast is adequate. The only room they had left when I stayed was a smoking room. The staff was courteous and came up to spray the room. They also gave me new pillows to help with the smoke residue. The rooms were very clean. I would definately recommend this hotel.
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8.0review from
Hotel not visible from road. Access around other hotels was confusing. Suite was actually a large room with pillars between bed and sitting area. Large bathtub with whirlpool jets. Swim pool and fitness area were off site and required a drive. Traditional continental breakfast. Friendly staff. Clean hotel. Large shopping mall surrounds hotel. Room rate was about $30 more than fair in my opinion.
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7.0review from
Good staff, clean hotel that was well kept with room extras like coffee pot in room, Microwave, refrigerator. the breakfast was good with good seating and good selection.
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7.0review from
Front desk staff. Cleanliness and amenities of the entrance area and room. Complimentary breakfast and eating area. No.
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3.0review from
Close to the airport It wasn't a 3 star at all!!!
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6.0review from
[On my most recent trip to Fayetteville, I needed to stay an extra night and the Hilton Garden Inn was sold out. Holiday Inn Express offered a room to me for the same price I had paid for at Hilton Garden Inn.] The hotel is adequate, but rather expensive for the services they provide. As a frequent traveler to Fayetteville (husband in military/and for business) I found that not having a pool on-site was a disadvantage (nearly every hotel has an outdoor pool), especially for the higher price than other hotels. This hotel did not have a free business center (had to pay for Internet use) and no readily-available wireless Internet in the rooms. So for Business, I would go elsewhere I did appreciate it being across the street from the mall, and within a walking distance to some restaurants - just watch the traffic! If you want to go to Best Buy, Target, etc. located on the same road but down about a mile, you will need to have a car if you're not up for walking. However, like the other reviews, it is hard to tell where it is located on the road. The staff is friendly and they serve cookies in the evenings, similar to other hotels in the area. The rooms are a bit dated, which they have worked on, but not completely and the bathtubs need to be replaced, as mine had cracks that they tried to fill in with caulk. Compared to the other hotels in Fayetteville that I have stayed at, I place the Hilton Garden Inn on top!
