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The price and availability of breakfast each morning made it ideal for traveling with young children. Our room was a non-smoking room and someone had been smoking in the room previously. The general manager changed our room room immediately and gave us an upgrade. She was very kind!
The beds were not comfortable and we had no running water the entire visit.....
Staff was friendly
The staff was great-very helpful and friendly! The room had obviously been smoked in, despite the website saying it was a non smoking hotel. I booked this hotel solely for the exercise facility. The photos were nothing spectacular online, but it seemed to offer the most. I attempted to use the treadmill, but had to switch it on first. When I did, the elliptical and tv shorted out, and the treadmill never worked. A bit over priced for the quality. Had I wanted just a bed to sleep in, I would have booked a budget motel.
Clean, basic, close to freeway, breakfast, good place if you are just looking for a place to stay at night and are doing other things during the day. It worked perfectly for us--a clean place to sleep with a basic breakfast for the kids. For the money it was really good, but it could be better if they had fresh fruit rather than canned fruit for breakfast--maybe a bowl of small tangerines or small apples--probably wouldn't cost them more to serve than the canned fruit and would be more nutritious for the children.
Not a lot Cockroaches in room. Mattress had a 1 foot depression in it, went to put the sheet back on a corner and the end of the mattress was covered with black mold. When i told staff, it was just shrugged off. Highly disapointed that kayak and priceline even recommend them. Even if it is a one star hotel
The staff was friendly. The t.v. was so fuzzy, I couldn't recognize the actors on screen. You are required to eat the continental breakfast in the lobby, they won't let you take out to your room. Every day when I got back to the hotel I had to have my room keys reset. The beds are so loud and squeaky, it's like out of a movie! Sleep was next to impossible, due to the *ahem* adult needs of my neighbors.
The man at the front desk refunded my money with out any trouble. The shower was so gross there was no way I was going to use it. Even the lamp shades were filthy. I didn't even feel safe having my car in the parking lot.
Artwork, amenities, atmosphere, and food
The feel, the professionalism of the staff, the beauty of the hotel. I enjoyed the artwork. I'd really prefer not to pay for parking, but it wasn't a horribly high rate either.
Thought we were getting a King but was two double beds. And the doubles were the same price as King. You would think for the price you pay it would at least have been two Queens. If we had not prepaid we would have gone to Best Western down the road. At least you would get King or Queen there. The faucet handle was sticky so must not have been cleaned properly and light bulb in lamp was burned out.
Rooms nicely furnished. Nice view. Quiet Personal in restaurant could have been a bit more attentive. Waited a long time for second cup of coffee. Busy talking with each other. Not many people in restaurant so they had time to check on us.
The rooms were nice and clean, with nice views of Mt. Rainier. The water didn't work either morning, so I was unable to shower.. only a small discount was given for this huge inconvenience. The oysters were served warm, so I had to send them back for fear of food poisoning. The elevators were broken and/or insufficient for a hotel with so many rooms. No one offered to help me with my bags. The refrigerator didn't work. I was surprisingly disappointed!
Cleanliness of hotel, and the room service food was good, until it upset my stomach, then I did not like it so munch. Cheap amenities. I have stayed at lesser hotels that had better beds, pillows, coffee makers, bathrooms and TVs. This hotel is far too overpriced. I think I paid for all the art work instead of a quality room. I don't mind paying $300 for a room, but it should include good quality bedding at the least. I will not stay at this hotel in the future.
Clean comfortable and they had bath robes. Pleasant staff. Had to pay for parking but only a couple of bucks.
The unique glass art on each floor. We were on the 7th :). The elevators.
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
Great food! Luxurious. People super friendly. Beautiful room, nice details.
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
It was one of the nicest places... and I've paid much more in other places!
It was an unexpected delight in a convenient location - close to the airport.
Comfy bed, free snacks, good breakfast Charging to park
It did not have a hotel-like atmosphere
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
Everything! Really appreciated the shuttle service! Can't think of anything.
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
This was the best free breakfast ever! they thought of everything. maintenance in our room.
Close to the airport and they have a shuttle.
The staff was courteous. I wish I had known they were under construction.
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
Parking was a pain in the butt
Welcome from Timothy. I disliked 90% of my stay. The room was nasty!! Sheet, pillow cases and comforter was stained and dirty. I took pictures to prove this. The carpet apparently wasn't vacuumed there was dirty areas on the floor in the restroom as if it wasn't moped, desk wasn't clean. Look I travel frequently and this has been the worst ever. Management needs to pay more attention to her hotel. This was the second room I was given room 309 and 338 both were nasty. Will never stay at another Comfort Inn ever!!
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
It was clean, nice a great place to spend the night prior to taking a flight out from seattle, or to spend the night coming, not a destination in its self.
The room smelled like smoke and the sheets were dirty
The airport shuttle service was great. The wifi was terrible.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
Stayed two nights. There was nothing I could complain about. It was everything we expected and more. The staff, the location, breakfast was great. Will definitely stay in Sleep Inn's more often.
The staff was very friendly and the breakfast was great what a spread
My room was extremely clean, the bed comfortable and the bed linens new. The morning airport shuttle was extremely well-organized. The driver organized luggage according to departure stops. The check-in desk and the morning shuttle driver were both very competent. The room was very small. Street noise could be heard. Evidently the windows do not block street noise.
Sleep Inn is a very good location to the Sea-Tac airport. The shuttle drivers are really good at getting you to the airport on time. The only complaint I have is that the breakfast was not available for early flights. We paid for breakfast but weren't able to eat. Some type of accommodation should be made for very early travelers.
Friendly staff, good location near airport and Southcebter, and 24 hr shuttle service to get traveler to airport. Food was available in breakfast area for traveler catching airport shuttle at 3:30 AM! Had some difficulty getting room heat adjusted (probably my fault), but fan somewhat noisy. Bed and pillows could have been a bit softer!
Good location, clean and comfortable room, good breakfast, good value for the money.
After reading some of the reviews on other sights, I was hesitant to book. However, I am VERY satisfied that I did. The staff were all very friendly and helpful and the room was very clean and comfortable. It appeared to have been recently renovated. I did not have any negative experiences or concerns.
The room was nice & very clean. The best part is was a very good price!
Convenient location for getting to the airport. Excellent courtesy shuttle to airport. The driver was very pleasant and helpful. How can you have a laundry room but have no place to get change? I was told to walk down the street somewhere to get change. That's ridiculous. Breakfast could only be described as lousy.
Location is good for close proximity to airport.The room interior looks good. It's a decent hotel for a Sleep Inn and spending $50-$75/night. I wouldn't pay anymore than that. Hotel was full and we had to park in an unlit gravel area. The hotel had a terrible dingy old smell. The room was sprayed with fragrance disinfectant so bad it was hard to breath.
Decor and very clean. Nice breakfast too!
The staff was incredibly nice and FAST. Fastest check-in at a hotel ever. The room was very clean and comfortable, nice decor and touches. The free breakfast was better than most. My partner was thrilled that there was biscuits and gravy, and I made a sausage sandwich. Check out and the shuttle to and from the airport were just as fast, clean and convenient as the rest of the stay.
Due to stormy weather in Seattle, the Hampton inn was unable to accommodate our reservation. They made arrangements for us to stay at an alternative hotel. The following day, they picked us promptly and shuttled to our parked car at their facility. Excellent service!
The location It wasn't worth the price charged.
Staff was very accomdating.
My family have had Alaska vacation during Thanksgiving, and stayed in Hampton overnight before returned to Nashville. The experience in your hotel is excellent! We recommend the hotel immediately to other family members and our close friends at the night we stay! We are sure will come back again if we have the chance to visit Seattle in the future!
Very nice room and spacious bathroom. Bed could've been a little softer though. No refrigerator in the room was disappointing.
Bed was comfortable Room was big No place to hang your clothes in room Breakfast quality looked rather weak Giant construction project in the front of the hotel Difficult to get the temperature right- 1 degree up and you were roasting, 1 degree down and you were freezing.
Very clean room. A/C unit was also clean...no musty smell. Overall, the facility needs to be refurbished. Carpets need to be changed!
Clean, efficient and convenient for those traveling via SEA-TAC and in need of an overnight stay. They offer free shuttle service to and from the airport. Pickup from the airport was a simple phone call away and I was picked up right away. In the morning hours, the shuttle runs every half hour to take folks to the airport. Absolutely efficient and convenient. Hotel was clean and everything in working order. All the staff I interacted with here very pleasant and polite. I didn't try out their free wifi since I got in pretty late and went straight to bed. Free hot and continental breakfast in the morning was nice. I would definitely stay here again.
We use this Hampton Inn when ever we have an early flight out of SEA-TAC. It is fairly new and well kept. Prices are reasonable. I can't speak to the breakfast as we generally are gone before service starts. They will put up a snack bag for you. A short walk to Dave's Diner is a good option as well as other places to eat in the area. Nothing negative about it since the road construction is done.
Everything was great.
Staff was very helpful, nice area to stretch your legs or go for a run in the morning before our long flight.
It was close to the airport and offered a free shuttle service. It was quite old and not the 'normal' Best Western standard I've seen. Secondly, the floors and walls were paper thin, so we heard every step of the person above us.
We only slept over before catching our cruise ship,so we needed the pick-up service from the airport & sleeping accommodations. Everything was acceptable
There was a minor snow storm when we arrived and the staff worked hard to get everyone to and from the hotel in a timely manner. They were very courteous especially Cathy on the front desk. When we got stranded at the shopping mall, ELizabeth ( think that was her name) organized the van to pick us up as all taxis were not running or unavailable.
the room was really clean. I expected something else because of other reviews saying they saw cochroaches and it was durty but it was soooo clean and comfy. well worth the price!! the breakfast was great too. better than other breaksfast at hotels i´ve had... over all it was perfect. shuttle guy was very helpful and friedly more than front desk they were a lil cranky.. Th absolute only thing i didn´t like was that in the morning there was a criket in the sink in the bath room. it was shocking but who cares...
room service was excellent. breakfast hot, plentiful and juice was very good
Very comfortable and close to JFK Airport Access difficult - surrounded by highways
Value for money Poor breakfast
The shuttle was supeb....a great choice of hotel in view of catching an early a.m. flight out of Sea/Tac airport. The breakfast was very average, but not a deterrant. The hotel was very good and they accomodated us when they could not find my "bookings.com" reservation. I had booked a king room for June 28th (of which they had no record) .....they did find a booking for me for July 7th which made no sennse to me. This was the first time I used Booking.com and it makes me a little nervous....and yet I just stayed at Kempinski in Frankfurt and the reservation was flawless....
Old dumpy Best Western renovated to acceptable level. OK for one night maybe but not for more. Dumpy. Noise. No sound insulation. Leaky plumbing
Convenience of delivery to airport. No Restaurant!
Staff was very friendly and went above and beyond to accommodate my request for early check in. Very pleased with the amenities!!! Needs a good cleaning as well as a good deep cleaning!
Rooms were clean and staff of friendly. Excellent place to for a stop over near Seattle Wifi and shower were not working both days. Maintenance has to do better.
Nothing The man at the front desk was unfriendly and not helpful at all. I get there and hotel is overbooked but font desk dude, who is really tall and has dark hair but do not remember his name, was awful. He blamed the issue on the third party website and the other group went out of their way to help but when I tried to talk to this guy he would take no responsibility or even say he is sorry for the situation. Then when I was asking if there was a way he could double check or have any idea of what I should do he walks away when I am still speaking with him. A hotel that does not have customer service is not a place anyone should want to be.
Rooms were clean. The room description said there was a fireplace...there isn't. They charge an additional $70.00 for "incidentals" and claim it will be returned at checkout. It is returned at midnight following checkout.
Clean. Secure. The best bang for the buck in town. Anything cheaper than this is crap.
convenient to highway, room was clean, powerful shower, mostly quiet too far from dining
Close to hwy, food Over priced, non smoking room had ash trays and stunk bad like cigarettes.
Conveniently close to the airport. Its a good facility. Breakfast room was very crowded in the morning.
The rooms were clean. Staff were courteous and helpful. Good service. Would return if plan a trip to Seattle There was nothing negative.
Proximity to the airport. It is recommended for slaying prior to an early flight.
The staff was very courteous. They were helpful and they got us into our room early. All requests by us were handled in a friendly manner. Yes, we would stay there again.
This hotel is so clean and even smells fresh. The free shuttle and location is very convenient, and the staff is friendly. Breakfast was a nice selection and the restaurant next door was reasonably priced withe delicious food. Plus, they're open late at night. I highly recommend this hotel!
The convenience of being close to airport, walking distance. Great place to eat in same parking lot. Great and helpful service. Highly recommend.
24 hour on demand airport shuttle and proximity to airport
Very convenient to the airport and surprisingly quiet.
Comfy beds no wasted space. Good location with easy access to airport Toilet broke, poor water pressure.
Quick shuttle pick up and drop off. Close to airport and restaurant.
This is a great location -- on the water, within walking distance of restaurants (choose Duke's). Rooms are nice, very clean, have huge TVs, comfy beds, and offer views. I've always been treated well here and only stay elsewhere if they don't have room or if the price is too high. A decent free Breakfast is also served in a great little dining area.
The atmosphere was the best. Cool breeze off Pugent Sound, Jacuzzi tub facing the bay, fireplace to take the chill off when you get out of tub, high quality bedding, spectacular view. Enough said. Hot breakfast was above average, staff helpful and friendly. If you are the Tacoma area do not miss this hotel. It is well worth it. Only wish we could have stayed a second night.
Don't stay on the south end of the building. Parking lot and train tracks are super loud. You'll get no sleep. The north end of the building is over the water and much quieter.
The setting was beautiful with view of the water from the room. The room was comfortable. The breakfast had quality food with a good variety of options. The parking was excellent.
Beds were so comfortable Good room service
The lobby is the nicest part of the property. When we checked out I asked the nice young lady at the front desk why we had been placed in a substandard room in a nearly empty hotel. She apologized and offered to comp our parking charges. Still disappointing. Four Points Seattle is a “no frills” hotel, the lobby does not reflect that fact, but the restaurant and rooms do. Our room was small and the two places to sit in the room were uncomfortable. The bed was ok to me, my wife hated it. The restaurant was spartan, plastic and metal furniture with one window, and way over priced for a “no frills” hotel. The three staff members we came in contact with were very nice, friendly. During our three day stay, the hotel was mostly empty, we saw one other couple in the elevators in our comings and goings. We were given a room with a horrible view, a section of a roof and the exterior back wall of the hotel… why..? the place was empty. I could have gone down to the front desk and complained, but this is a Starwood Property, I should not be forced to complain to be taken care of in a nearly empty Starwood Property. If I am forced to complain, you have failed.
I liked my money being refunded secondary to the incredibly poor customer service, being moved to another room due to maintenance issues, and no refrigerator as advertised. The only plus to staying to here is that it is a direct road to the airport. I didn't like paying for an upgraded room so I could see a sliver of the Puget Sound (not worth the extra charges between a traditional versus a deluxe room). I didn't like being treated poorly when we complained about maintenance issues or the lack of a refrigerator in the room. I definitely didn't like the fact that we had to move to another room due to the deadbolt not functioning properly. I didn't appreciate having to call housekeeping and have some gentleman crawl into our shower, twice, as there were no toiletries in the shower (there are dispensers for shampoo, conditioner, and body wash in the shower). It was an inconvenience to have to call for a refrigerator to be brought to our room, then moved to our second room, as they don't furnish refrigerators in their rooms (even though it is advertised as such in deluxe rooms). And what is that smell in the common areas and lobby?
EVERYTHING!! Awesome staff, beautiful clean cozy luxurious convenient rooms, hassle free check in!! Great complimentary breakfast, ect ect ect!!! We actually stayed 3 extra days because it was sooo wonderfull HIGHLY RECOMMEND THIS HOTEL!!!! I normally don't take the time to do reviews, but they absolutely deserve it!!! :-) :-) :-) N/A
Room with kitchen, dishwasher and full-size fridge. Bed was horrible.
The staff was friendly and helpful! The room was very clean. Complementary laundry machines were a great benefit since we had been traveling several days. We had stayed at the Larkspur before and we will again! We have no complaints
Location, beds and very clean
The suite had a nice layout and a large bathroom. The breakfast was pathetic, seating was terrible, and they began cleaning up early. The shower rod was falling off the wall and the door casing in the bathroom had swelled from moisture and was peeling apart. The couch had stains on it in the room.
Better hide a bed mattress Bathroom was old - shower head wasn't very powerful
Stayed on The 2nd floor . we Could hear everything upstairs and above us . We could hear the guests upstairs party till 2.00 am and the maid vacuum the floors above in the morning . It was like they were going to come through the ceiling . Very little sound proofing between floors . The bathroom door was on an angle when we closed it . Everything else was ok . WE have stayed at this location 3 times now , and never experience the extreme noise above . Not sure if we would stay again .
Good sized, clean rooms with full size fridge and stove. Clean. I repeatedly had the experience of calling the front desk and waiting eight or ten rings for an answer. This is both before and during my stay. I also cooled my heels at the front counter until someone showed up. They were quite nice when they got around to answering the phone or getting to the front counter, but the front desk simply had no one there, almost always. I don't know if this was a management fault of having too few staff, or worker bees, but my feeling is the latter. They seemed to spend a lot of time in the room behind the front desk. There was no bell on the front counter to summon anyone. Although, given my phone experience I'm not sure it would've made any difference. Entirely different subject. I went to the hot tub and it six inches of foam on it.
The layout of the room kitchen, comfortable bed. Dvd player in room and internet hookup plus free wifi. entry was nice, ok breakfast, coffe and tea at the ready. the shower was not completely clean there were short hairs on the walls left, men stubble around the sink. The hair dryer almost caught my hair on fire it was shooting electrical sparks. They did remove it from the wall after I complained it was done the same day and replaced it with a new one.
Of COURSE I love everything about Larkspur and they deserve 5 stars. :) The bed and pillows. I feel bad for saying it but the bed was rock solid and the pillows were lumpy. Definitely not a good night sleep. Annnddd Mohammed doesn't work there anymore. :(
The walls are thin. Loud noise at night.
A place to sleep Smelled like smoke bad, set off my sons allergies. night desk agent not friendly or helpful
Rooms were spacious and well appointed. Very quiet even next to the freeway. Staff was very helpful, especially in the restaurant. Hotel is a bit dated, shows some wear, ventilation system was noisy.
Clean comfortable bed
Lounge was closed a little to early
NOTHING! THEY WERE NICE ABOUT TRYING TO GIVE US ANOTHER ROOM BUT THEY WERE JUST AS BAD AS THE ONE WE HAD. I WILL NEVER GO BACK NOR EVER RECOMMEND IT. WE GOT A 10$ DISCOUNT FOR OUR ROOM AND WE PAID WAY TO MUCH. THEY DON'T EVEN HAVE SCREENS ON THE WINDOWS.
It was close to the dome. That's it. The front desk staff looked like they were straight out of prison. They were rude and not accommodating. We asked for an extra pillow and they made us wait until 11pm to get one. The soap was open in our room. Not a huge deal. Overall I'd say this hotel needs major upgrades. It should have been a $75 stay at the most. Not over $100. It served our purpose. But would not stay here again.
Jazmine, at the front desk was so helpful. I had booked a different hotel and it was unsafe and dirty. Jazmine greeted me with a smile and hello and made me feel welcome. I was very frustrated but she was able to claim me and gave me my room. She even booked my next stay in Tacoma. A high five to Jazmine for her incredible customer service No comment
You can tell someone tried to make it nice at one point. Wifi wasn't bad First off I want to point out this is my first review of a hotel ever and I stay in one every week for work. First thing as you get outside of the hotel the air smells terrible. Did every day for our entire stay, which ruins the pool also. Even though it had been updated, it was incredibly dirty. They must not own a single vacuum cleaner because the entire hotel floor was covered dirt,debris,etc. From a distance it looks nice but as soon as you get close its nasty. Once we checked in our bed had a lot of long black hair in it. Obviously not cleaned. He switched our room and of course the hall on the new floor was also disgusting, so at this point I had no confidence in cleanliness of anything which takes all comfort away. We tried going down to the bar and the beer was flat and warm. I couldn't bring myself to try the food after everything else I saw that week. Homeless people hang out in front and in the parking lot. Terrible part of Tacoma, definitely not a safe place to be out.
The free breakfast was decent, the hotel seemed clean and for the most part accommodating...For the price in the area it was inexpensive but still nice enough. It seemed outdated, paint and tile were chipped in the bathroom. The staff ignored me when I can to check in and instead took a phone call of someone else asking really stupid questions. In their defense there was only one person and the desk and she did say it was her first time at that particular property.
The reception area My room was dirty .... The carpet was torn ...the walls were patched not painted and the sheets had stains on them
Throw they set up the room was incredible Room was 100% DIRTY. All towels had little stains on it and eo smells like cat!!!
Nothing Hotel was very dirty and in desperate need of repair. Ceiling drywall was falling down due to a roof leak, paint was chipping off ceiling in bathroom, carpet and chair in room were stained. Nasty- I will not book another red lion room
Nice comfortable bed. We had no shower curtain, had to call front desk for 1.
Staff was really nice and friendly. Woke up a tad bit late called the front desk and they let us check out early. The only thing that bothered us was the heater was not working at all.
Staff was friendly. I liked how you could not hear the other guest. I did not see Any bugs there were massive stains on the carpet the toilet looked as though someone tried to carve through the seat with a knife or key. The floors leaked water from the floors above in the bathroom. Breakfast ran out with no refill for guest ... Not worth the money and not as advertised
Staff was very friendly and accommodating. My first room was right next to the freeway. I asked to switch and they didn't even flinch and switched me to another room quickly and courteously. Hotel needs some work. Pretty dated and could desperately use a refresh. Air Conditioning might have some sort of temperature limiter on it. Could never get the room cool enough to be comfortable. It would randomly shut off and I could never get it to kick on again no matter how I adjusted the temperature control so I turned it as low as it would go and every hour or so, it would kick on again for a brief period. Felt stuffy the whole time.
They should not use any perfume or scent in cleaning the rooms. It was so strong, I had to get a different room which wasn't quite so bad.
nothing There were prostitutes in and out of the hotel all day and night, drug dealers openly selling and using drugs in the hallways. The staff allowed street people to come in and buy drugs on floor three. We left early and would not go back. When we asked friends in the area we were told never to stay there as it was known to locals as a drug and prostitute house. Sad, illegal and disgusting I wish we had known sooner
We booked a hot tub suite, the room was very spacious. The beds were very comfortable. The room was clean. They had a sign saying the were going to be updating the hotel soon. The hot tub was fabulous. We arrived3d in town early so called to see if we could check in early. It was about 1pm, they said they didnt have a room ready but would call when it was. We never recieved a call so just waited in the parking lot. Finally we went in at 2:45 and still no room ready. They gave us coffee while we waited and room was ready at 3:15. The hallways and rooms are dated, paint splatter on all the tiles. The tvs in the room were low quality and tiny. The cable flickers. The bathroom had no door.
If you're there to gamble or go to a concert at the Emerald Queen casino, this is a good location for it. The hotel has smoking rooms on the same floor and next to non-smoking rooms. Don't they know that the smell of smoke travel? Had to change room 3 times because for some reason, the receptionist thinks I want to change from a smoking room to asmoking room.
The cleanliness and moderness. I chose this motel because I like the kitchenette and that it has everything I need to cook with. But this time I was advised that they no longer have everything in the rooms u have to check it out.
The rooms The people that work there
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Nothing staff nice Well my employee came back with rash and looks like bed bugs so if it is that's a problem
THIS WAS AN UNAUTHORIZED PURCHASE ON MY CREDIT CARD THIS WAS AN UNAUTHORIZED PURCHASE ON MY CREDIT CARD
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Having the kitchenette is invaluable. I didn't fully realize how much of an asset it would be for saving and convenience on my trip. The grab and go breakfast needs to be upgraded. Dry, tasteless muffins and crisp, juicy, but tasteless apples were on the menu everyday.
Location was good, room was fine,bed was comfortable. Staff was helpful and friendly. Common areas were very poorly maintained; Elevator, elevator waiting area, laundry room. Disappointed in cleanliness.
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Was easy to find The guy working was kinda creepy
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inexpensive fire alarm went off during my shower. disconcerting. 1/4 inch gap at bottom of door. Hmmm.
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easy to get to parking was awful and there was a big crack around the door.
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The Continental Breakfast - would like to see a better variety.
It is close to the tacoma dome. It was dirty.
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Desk support was cordial, helpful, pleasant, I believe everything was clean. they had a breakfast but very bland. not enough room below to write all of my concerns. room smelled like they were trying to cover some smell. I had to air out the room before I could stay in it. The carpet was probably clean but was very old. Smoke alarm was hanging askew. I left it for one day thinking they might fix it, they didn't
Nothing they accused me of stealing A coffe maker and meth smokers in and out the place all night. Horrible. Will never stay there again. Horrible manager they go in you room stealing property.