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location only two staff on duty. had to keep going up to reception if we wanted a drink. no staff visible at breakfast. i had an early flight and could not get out of the hotel. the doors were all locked and no staff available, just a number on the reception desk to phone incase of emergency. staff did not appear until 8:00am. the carpets in the room were badly stained. Could not open the wardrobe door because there was a big sofa in the way and no light to see inside the wardrobe when we did manage to open the door! Definitely Fawlty Towers.
The hotel was situated right on the River Zezere with amazing views. The staff were lovely and very helpful about the local area. The rooms were very comfortable, if a little small. We only ate once at the hotel and the meal, whilst not haute cusine, was traditional and tasty.
Excellent service, excellent room. And a very quiet hotel which is sometimes quite difficult to find these days. Great view of the lake. Super location liked it all.
The Hotel needs to be improve.
Superb location - when you find it! A few directions signs from the town would make it easier to find! But well worth the trouble.
Very calm location. Friendly staff. Nice restaurant. The buidilg has now several years old, and should have a 'refreshment'
Loation is fabulous, and easy to find too. Room comfortable, food typical Portuguese. Views from the Hotel are stunning. Nothing.
Astonishing landscape brings peace to the soul. The rooms are cosy and make you feel welcomed. Staff is professional and corteous. The restaurant serves good food. It's the perfect place for a romantic getaway or for a weekend of pure relaxation.
The service was excellent and the staff very friendly.
The hotel is wonderful: my room was inside the old palace, which helped to dazzke us a bit.
What was not to like! The hotel was wonderful. The breadfast and dinners were excellent. The staff was friendly, efficent and all apoke English. The room and both were wonderful, modern, clean and tastefully done. We enjoyed everything the hotel had to offer. Breakfast and dinner were both first rate. The hotel staff was friendly, efficent and all spoke English. The room was tastefully decorated. Great place. No changes need to be made
beautiful room and facilities. use of computers in lobby very helpful. excellent breakfast the air conditioning not working in our room. took them all day to try to fix it and finally change our room. customer service could have been better
even though it was not in coimbra it was in a much nicer town ( Lousa). We were actually happy to be there rather than Coimbra.
comfortable room, beautiful hike nearby, great restaurant in town nearby
A great location adjacent to the Serra da Estrela and with a really interesting history. The bar was advertised as open and wasn't; the restaurant was basically very good but the first course was served up lukewarm on red hot plates and the wine wasn't quite up to standard
Breakfast was very good and staff was friendly
Great personel, great place.
Super hotel. Great service. The castle on the hill near by was a wonderful walk in the park. A good value. Hey, we just liked this hotel. No negatives
The staff were helpful. Facility was clean and comfortable. I would give it my best recommendation!
I would recomend paying extra for panoramic room as the views from the windows are excellent! Very good restaurant.
The staff was attentive, the room was clean and spacious. The hotel is much larger than what you see in the pictures, which takes all the charm away. This is a family hotel, not a romantic place for couples. It can be noisy due to the number of people it can accommodate at once.
The views, the staff. Breakfast was also good. Please write at least 15 words Some problems with the A/C did not allow us to rest. Hotel staff did their best to solve the issue.
Very nice hotel with great panoramic veiws and a good restaurant. The bedrooms with spa baths were comfortable and spotless.Swimming pools and facilities are exellent.
beautiful views, spacious comfortable room, hiking in surrounding area, good restuarant
Quietness and nature. Well decorated rooms and hotel. It seems that this hotel is empty during long times and there was a little smell in bathroom, spa is not working fine and interior pool is closed.
Wonderfull location on top of a hill with magnificant view. Very good breakfast buffet (although the coffee was mostly cold). Nice swimming pool with relaxing chairs that always offer awsome view. Very peacefull and quiet. The swimming pool area needs some ernovation (wooden terrace floor)
Nice hotel in an excellent location. Internal facilities are great and the staff is very friendly. Restaurant service is very, very slow.
I like almost all, the view, the food at the hotel restaurant and the relax time the envronment arround provide. The massage service was also good. I'm disappointed with the SPA circuit, they should implement some improvements in SPA machinery, like Sauna. All the circuit is very poor for my expectations.
Very good hotel in stunning surroundings. Worth the little bit extra for the panoramic view. Great facilities which is just as well as you are quite isolated. The outside pool area with the views is awesome.
Excellent hotel lovely pool great choice for breakfast friendly staff safe parking None
staff extremely helpful they out of their way when we arrived late pm. only a slight niggle, bar wasn't open but alternatives in toen
It's hard to say what we liked best. We liked the fact that there was a fridge in the room, also free wifi in the room, a lovely warm shower/bath, towels provided, cleanliness was great, staff were friendly, breakfast was delicious Continental style. We forgot to bring our swimming costumes to make good use of the swimming pool.
It was quiet and comfortable and with an excellent home made array of breakfast choice. The hotel is set in a very narrow road and parking was at a premium
This is the 3rd time we have stayed here this year and everytime has been perfect. Staff always helpful and friendly. The pool is lovely and we have always had it to ourselves! If we need to come back again we will book the hotel once more.
Very good allover. Staff were very friendly and helpful. We got to park our car for free in their underground carpark. Lovely breakfast.
I thought that the hotel was very good value for money. I stayed in much more expensive hotels in portugal that weren't as pleasant. It was a little cold
Recently refurbished hotel with a good comfort. The ratio quality/price is unbeatable in this region.