Guest reviews
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Overall Rating
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9.5 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.7 "97% thought it waseasy to get to the train station ." 9.5 "City centre within easy reach , said 95%." 9.4 "94%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.1 "World class service."8.7 "87% said the
reception staff was great ." 9.2 "92% thought theservice was very professional ." 9.7 "Management was excellent , said 97%." 8.0 "Housekeeping was great , according to 80%." -
6.3 "Average comfort."6.9 "Only 69% said
rooms were big enough ." 6.3 "Beds were acceptable for 63%." -
6.2 "Rooms are ok."6.9 "Only 69% said
rooms were big enough ." 6.3 "Beds were acceptable for 63%." 5.3 "Only 53% said therooms were modern ." 5.7 "Only 57% thought thefurniture was functional ." 6.1 "61% thought thekitchenette was ok ." 5.0 "50% said theview was so-so ." 5.9 "Cleanliness of the bathroom was average , said 59%." 5.0 "50% thought theminibar was ok ." -
5.9 "Internet is average."5.7 "57% thought the
wifi quality was ok ." -
5.0 "Breakfast is mediocre."
Overall Rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.5 "95% thought it waseasy to get to the train station ." 9.6 "City centre within easy reach , said 96%." -
9.0 "World class service."9.5 "95% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." 9.8 "Management was excellent , said 98%." 8.2 "Housekeeping was great , according to 82%." -
5.9 "Internet is average."5.5 "55% thought the
wifi quality was ok ." -
5.7 "Average comfort."6.6 "Only 66% said
rooms were big enough ." 6.1 "Beds were acceptable for 61%." -
5.7 "Rooms are ok."6.6 "Only 66% said
rooms were big enough ." 6.1 "Beds were acceptable for 61%." 5.4 "Only 54% thought thefurniture was functional ." 6.1 "Cleanliness of the bathroom was average , said 61%." 5.0 "50% thought theminibar was ok ." 6.3 "63% thought thekitchenette was ok ." 5.0 "50% said theview was so-so ." -
4.9 "Breakfast is below average."3.8 "62% said the
breakfast was too expensive ."
Overall Rating
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9.4 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.6 "96% thought it waseasy to get to the train station ." 9.1 "City centre within easy reach , said 91%." 9.3 "93%liked the proximity to shopping ." -
9.1 "World class service."9.8 "98% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 9.2 "92% thought theservice was very professional ." 9.8 "Management was excellent , said 98%." -
6.9 "Rooms are ok."6.1 "
Beds were acceptable for 61%." 6.1 "61% thought thekitchenette was ok ." 5.7 "Only 57% said therooms were modern ." 5.2 "52% said theview was so-so ." 5.9 "Only 59% thought thefurniture was functional ." -
6.7 "Average comfort."6.1 "
Beds were acceptable for 61%." -
6.2 "Vibe was decent."6.7 "Only 67% thought, the
hotel was luxurious ." -
6.1 "Average amenities."6.1 "61% thought the
building was acceptable ." -
5.9 "Internet is average."5.6 "56% thought the
wifi quality was ok ." -
5.0 "Breakfast is mediocre."
Overall Rating
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9.6 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 9.7 "97% thought it waseasy to get to the train station ." -
8.9 "Great service."8.6 "86% said the
reception staff was great ." -
8.0 "Good value."
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6.3 "Average comfort."6.9 "Only 69% said
rooms were big enough ." 6.4 "Beds were acceptable for 64%." -
6.2 "Rooms are ok."6.9 "Only 69% said
rooms were big enough ." 6.4 "Beds were acceptable for 64%." 5.6 "Only 56% thought thefurniture was functional ." -
5.5 "Internet is average."5.3 "53% thought the
wifi quality was ok ." -
4.8 "Breakfast is below average."
Recent reviews
- All reviews
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- Neutral
- Negative
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8.0review from
The location is great. The staff was incredibly helpful. Special thanks to the lady at the reception for the perfect dinner reccomendations. Although the comfort and the cleanliness of the hotel was simply great, it would be better if they would give real towels instead of bed sheets but please do not take this as a negative comment.
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5.0review from
The room was big and the location was so close to center. Reception closes at 6pm and even if you have requested for a late check in and they have agreed on it, they still will not show up! It took me 30 minutes to wait for the reception to accommodate us. Breakfast was poor although I noticed that this is the case for most hostels in Italy. The receptionist was also poor in speaking English so it is hard to communicate.
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7.0review from
Very convenient for station and buses. Comfortable room and staff very helpful and obliging. The first room they gave us had double bed even though I had booked twin room but once we pointed this out they moved us to much better room with two beds.
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5.0review from
good location, closed to the railway station and siat. the price is ok not good for washroom
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6.7review from
Very clean. Very near to the train station. The room was hot during the night. But you can sleep without cover.
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5.6review from
Large although simple room, adequate position in the city with most sites within 10-15 min. walk, friendly staff. Not the hotel's fault, but parking nearby is very expensive (E 25/day). Better suited to arriving by train.
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5.2review from
made very welcome; comfortable bed; efficent shower; ver good value for money; very conveniently situated between SMN Railway station and city centre twenty two steps to reception and room
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6.4review from
The hotel was conveniently located and the hotel staff was friendly. If you aren't planning to spend a lot of time in your room and are looking for a budget hotel- this is a great place. The towels looked and felt more like giant tablecloths and breakfast was very sparse.
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7.2review from
The staff was friendly and helpful. It was in a great location and was a good value. The only problem was that we did not have a phone when we arrived and there were no staff present as it was late. We had to borrow a phone from a local merchant.
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7.2review from
The Tourist House was more than I had expected. It was less than a 10 minute walk from the train station, and centrally located for all of Florence's best sites - the Duomo, Uffizi, etc. The staff was great as well. Would definitely recommend to others looking to travel to Florence.
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7.0review from
Very convenient for station and buses. Comfortable room and staff very helpful and obliging. The first room they gave us had double bed even though I had booked twin room but once we pointed this out they moved us to much better room with two beds.
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6.7review from
Very clean. Very near to the train station. The room was hot during the night. But you can sleep without cover.
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7.2review from
The staff was friendly and helpful. It was in a great location and was a good value. The only problem was that we did not have a phone when we arrived and there were no staff present as it was late. We had to borrow a phone from a local merchant.
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7.2review from
The Tourist House was more than I had expected. It was less than a 10 minute walk from the train station, and centrally located for all of Florence's best sites - the Duomo, Uffizi, etc. The staff was great as well. Would definitely recommend to others looking to travel to Florence.
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5.0review from
The room was big and the location was so close to center. Reception closes at 6pm and even if you have requested for a late check in and they have agreed on it, they still will not show up! It took me 30 minutes to wait for the reception to accommodate us. Breakfast was poor although I noticed that this is the case for most hostels in Italy. The receptionist was also poor in speaking English so it is hard to communicate.
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5.0review from
good location, closed to the railway station and siat. the price is ok not good for washroom
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5.6review from
Large although simple room, adequate position in the city with most sites within 10-15 min. walk, friendly staff. Not the hotel's fault, but parking nearby is very expensive (E 25/day). Better suited to arriving by train.
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5.2review from
made very welcome; comfortable bed; efficent shower; ver good value for money; very conveniently situated between SMN Railway station and city centre twenty two steps to reception and room
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6.4review from
The hotel was conveniently located and the hotel staff was friendly. If you aren't planning to spend a lot of time in your room and are looking for a budget hotel- this is a great place. The towels looked and felt more like giant tablecloths and breakfast was very sparse.
